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Cancel Agemate: The Right Way
How to cancel Agemate in singapore: complete legal guide and step-by-step process
Understanding Agemate and your cancellation options
Agemate is a subscription wellness service that delivers personalised products and lifestyle planning to Singapore customers on a monthly basis. The platform connects you with health and nutrition experts who help you establish sustainable routines around wellness, nutrition, and daily self-care, all delivered through a recurring subscription model.
If Agemate no longer aligns with your health goals, budget, or lifestyle, you have the legal right to cancel. Yafee specialises in helping Singapore consumers navigate subscription cancellations, and this guide walks you through every available cancellation method, your statutory consumer protections, and the specific steps required to end your subscription without incurring further charges. Understanding where you subscribed is essential, as Agemate operates across three distinct platforms, each with its own cancellation process.
Where you subscribed determines your cancellation route
Agemate accepts subscriptions through the Apple App Store (iOS devices), Google Play Store (Android devices), and directly through the Agemate website. Your cancellation method depends entirely on which platform processed your initial subscription. To identify your subscription source, check your payment method records and review your email confirmation from Agemate or the relevant app platform. Yafee recommends gathering these details before you begin the cancellation process to avoid unnecessary delays.
Why you might choose to cancel
Common reasons Singapore customers cancel Agemate include budget constraints, products that do not meet their health requirements, changes in personal wellness priorities, or simply discovering the service does not align with their lifestyle. Cancelling promptly prevents unnecessary charges and ensures you regain control of your monthly expenses. The process itself takes only five to ten minutes, depending on your subscription platform.
Your consumer rights under singapore law
Singapore law grants you specific protections when cancelling subscription services purchased online or through mobile applications.
Consumer protection (Fair trading) act coverage
As a Singapore consumer, the Consumer Protection (Fair Trading) Act protects your right to cancel distance contracts, which includes online and app-based subscriptions like Agemate. Under this legislation, you have a statutory cooling-off period of 14 calendar days from the date you purchase your first subscription. During this period, you may cancel without penalty, provided you have not substantially used the product or service.
Your legal position: The 14-day cooling-off period applies automatically to all Agemate subscriptions purchased online or via the Apple App Store or Google Play Store. You do not need Agemate's permission to cancel during this window. If the company refuses to honour your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE), which provides free mediation and dispute resolution services. Retain all cancellation confirmation emails as evidence.
After the 14-day cooling-off period expires, your cancellation rights depend on Agemate's own terms of service. However, the company must provide you with a simple and cost-free cancellation method at any time. Yafee advises reviewing your subscription terms to understand any early termination conditions that may apply beyond the statutory cooling-off period.
Agemate's extended money-back guarantee
Beyond your legal rights, Agemate offers customers a 100-day money-back guarantee on first-time orders. This commercial guarantee substantially exceeds the statutory 14-day cooling-off period and demonstrates the company's confidence in its product. You remain entitled to a full refund within this window regardless of whether you have opened or used the products. This extended guarantee applies to your initial subscription only and provides additional protection during your evaluation period.
Escalation pathway if cancellation is refused
If Agemate refuses to process your cancellation or continues charging your payment method after you have submitted a valid cancellation request, the Consumers Association of Singapore (CASE) can intervene. CASE operates as Singapore's official consumer complaints body and can compel companies to resolve disputes. You can lodge a complaint online at case.org.sg or contact them directly. Yafee recommends exhausting direct communication with Agemate first, but do not hesitate to escalate if the company ignores your cancellation requests.
How to cancel Agemate on iOS (Apple app store)
If you subscribed to Agemate through the Apple App Store on your iPhone, iPad, or iPod Touch, you must cancel directly through Apple's systems.
Step 1: access your apple ID account settings
- Open the Settings app on your Apple device and tap your name at the very top of the screen.
- If you see "Sign in to your [device]" instead of your name, tap that option first and log in to the Apple ID account you used for Agemate.
- Ensure you are logged into the correct Apple ID, as subscriptions are tied to the account that purchased them, not the device itself.
- If you have multiple Apple IDs, verify which one processed the Agemate subscription by checking your payment records.
Step 2: navigate to your active subscriptions
- From your Apple ID account screen, scroll down and tap "Subscriptions" (or "Subscriptions and Payments" on older iOS versions).
- If you cannot locate this option, ensure you are running the latest iOS version by checking Settings > General > Software Update.
- You will see a list of all active and expired subscriptions linked to this Apple ID.
- Inactive subscriptions may appear greyed out or under a separate "Expired" section.
Step 3: select Agemate and initiate cancellation
- Locate and tap "Agemate" in your subscriptions list.
- If Agemate does not appear, it may already be cancelled, or you subscribed on a different Apple ID or platform.
- Review your subscription details, including the renewal date and next billing amount.
- This screen confirms the exact date your subscription will be charged if you do not cancel.
Step 4: confirm your cancellation request
- Tap "Cancel Subscription" and follow Apple's on-screen prompts.
- Apple may display a retention screen offering discounts or alternative plans. Ignore this if you wish to proceed with cancellation.
- Select your reason for cancellation (optional but encouraged, as this feedback helps Agemate improve).
- Common reasons include "Product not worth the price", "No longer need this", or "Found a better alternative".
- Tap "Confirm" on the final screen to complete the cancellation.
- Your cancellation is now effective immediately.
Step 5: verify cancellation and collect confirmation
- You will see a message stating "Subscription Cancelled" on the Agemate details page.
- Apple will send you a confirmation email within minutes to the email address associated with your Apple ID.
- Check your email inbox and spam folder for this confirmation.
- Retain this email as proof of cancellation for your records and as evidence in case of any billing disputes.
- Verify that no further charges appear on your next statement.
- If you receive another charge after cancellation, contact Apple Support immediately and escalate to CASE if necessary.
How to cancel Agemate on android (Google play store)
Android users who subscribed via the Google Play Store follow a similar but distinct cancellation process through Google's subscription management system.
Step 1: open google play and access your account
- Open the Google Play Store app on your Android device and tap your profile icon in the top-right corner.
- If you do not see your profile icon, ensure you are logged into the Google account that was used to purchase Agemate.
- Tap "Manage your Google Account" and navigate to the "Subscriptions" section.
- Alternatively, you can access this directly by tapping "Payments and subscriptions" from the Play Store menu.
Step 2: view your active subscriptions
- Select "Subscriptions" to view all active and past subscriptions linked to your Google account.
- Active subscriptions will show a renewal date and next billing amount.
- Scroll through the list to find "Agemate".
- If Agemate does not appear in the active list, check the "Expired" or "Cancelled" section to confirm its status.
Step 3: select Agemate and open cancellation options
- Tap on "Agemate" to open the subscription details page.
- This page displays your billing cycle, the amount you are charged per billing period, and your next renewal date.
- Review these details to confirm you are cancelling the correct subscription.
- Note the exact renewal date, as your cancellation will take effect at the end of your current billing cycle (you may continue to have access until then).
Step 4: complete the cancellation
- Tap "Cancel subscription" at the bottom of the Agemate details screen.
- Google may present alternative options such as pausing the subscription or reducing the billing frequency. Select "Cancel subscription" only if you wish to end it entirely.
- Follow the prompts and select your reason for cancellation (optional).
- Google requests this information to help Agemate understand customer satisfaction patterns.
- Confirm your cancellation by tapping "Yes, cancel" on the final confirmation screen.
- Your cancellation is now processed and will take effect at the end of your current billing cycle.
Step 5: confirm cancellation and monitor your account
- Return to your subscriptions list and verify that Agemate now shows as "Cancelled".
- Google will send you a confirmation email to your registered Google account email address.
- Check your email for Google's cancellation confirmation within 24 hours.
- If you do not receive a confirmation, log back into Google Play and verify the cancellation status manually.
- Monitor your payment method for any unexpected charges after your final billing cycle ends.
- If charges continue, contact Google Play Support and escalate to CASE if Google does not resolve the issue within 14 days.
How to cancel Agemate on the official website
If you subscribed directly through Agemate's website using a credit card or debit card, you must cancel through Agemate's own customer portal.
Step 1: log into your Agemate account
- Visit the Agemate website and click "Log In" or "My Account".
- Enter the email address and password associated with your Agemate subscription account.
- If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
- Complete the password reset process before attempting to log in again.
Step 2: navigate to subscription settings
- Once logged in, locate your account or subscription settings menu (typically labelled "My Subscription", "Billing", or "Account Settings").
- This option is usually found in a dropdown menu under your profile name or in the main navigation menu.
- Click on the subscription you wish to cancel to view its full details and management options.
- You will see your current billing cycle, renewal date, and payment method.
Step 3: select the cancellation option
- Look for a "Cancel Subscription" or "End Membership" button on your subscription details page.
- This button is typically located near the bottom of the page or in a menu labelled "Manage Subscription".
- Click this button to initiate the cancellation process.
- Agemate may present you with a retention offer or a pause option. Proceed with full cancellation only if you do not wish to continue.
Step 4: confirm and complete cancellation
- Review the cancellation summary, which will confirm the date your subscription ends and any final charges.
- Ensure the information is accurate before proceeding.
- Click "Confirm Cancellation" or a similar button to finalise the process.
- Your cancellation is now complete and Agemate will send you a confirmation email within 24 hours.
Step 5: archive your cancellation confirmation
- Check your email inbox for Agemate's cancellation confirmation message.
- This confirmation will state the effective cancellation date and confirm that no further charges will be applied.
- Download and save this email or take a screenshot for your records.
- Keep this evidence for at least 12 months in case you need to dispute any charges or file a complaint with CASE.
Refund eligibility and timeline after cancellation
Your refund rights depend on when you cancel relative to your subscription purchase date and your current billing cycle.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your initial Agemate purchase, you are entitled to a full refund of all amounts paid, regardless of whether you have used the products. This right is guaranteed under the Consumer Protection (Fair Trading) Act and does not depend on Agemate's agreement. Request your refund through the same cancellation method you used to cancel (Apple, Google, or Agemate website). Yafee advises that refunds typically process within 5 to 10 business days, though this depends on your bank.
Refunds using agemate's 100-day guarantee
If you cancel after the 14-day statutory period but within 100 days of your initial subscription, you remain eligible for a full refund under Agemate's extended commercial guarantee. This guarantee demonstrates the company's commitment to customer satisfaction and applies even if you have opened and used the products. Contact Agemate's customer support team directly to initiate a refund claim under this guarantee. Provide your order number, subscription date, and reason for requesting a refund. Agemate typically processes these refunds within 7 to 14 business days.
After the 100-day window
Once you exceed 100 days from your initial subscription, you are no longer eligible for Agemate's money-back guarantee. However, you retain the statutory right to cancel your ongoing subscription at any time without penalty. Any subscription payments made are non-refundable at this stage, but your cancellation will prevent future charges. Yafee recommends cancelling as soon as you determine the service does not meet your needs to minimize further costs.
| Cancellation timing | Refund entitlement | Processing time | Action required |
|---|---|---|---|
| Within 14 days of purchase | Full refund guaranteed | 5-10 business days | Cancel via app or website |
| 15-100 days from purchase | Full refund via guarantee | 7-14 business days | Contact Agemate support |
| After 100 days | No refund; prevents future charges | Immediate | Cancel to stop recurring charges |
| After cancellation effective date | No further charges applied | Verified within 2 billing cycles | Monitor bank statements |
What happens immediately after cancellation
Cancellation is straightforward, but understanding what occurs in the days following is essential to protect yourself from unexpected charges.
Access and delivery timeline
When you cancel through the Apple App Store or Google Play Store, your access to the Agemate app terminates immediately, but you retain access to any products you have already received. If you cancel mid-billing cycle, you do not receive a partial refund for the unused portion of your subscription. However, you will not be charged again. If you subscribed directly through Agemate's website, the company will confirm your cancellation date, and access ends on that date or at the end of your current billing cycle, depending on their terms.
Bank statement monitoring
After cancellation, monitor your bank statements or credit card activity for the next 60 days to ensure no further charges appear. If Agemate or the app platform (Apple or Google) continues to charge your payment method after your cancellation confirmation date, this constitutes a breach of consumer law. Document the date, amount, and frequency of each unauthorised charge and contact your bank immediately to dispute them. Yafee strongly recommends retaining all cancellation confirmation emails throughout this monitoring period.
Email communications from Agemate
After cancellation, you may receive promotional emails from Agemate encouraging you to resubscribe. These are standard marketing practices and do not indicate a failed cancellation. However, if you receive billing-related emails or renewal notices after your cancellation date, this suggests a cancellation processing error. Contact Agemate's customer support immediately to clarify and request confirmation of your cancellation status.
Common mistakes that delay or prevent cancellation
Cancellation is usually simple, but several common errors can prevent your request from processing successfully or cause unexpected charges to continue.
Cancelling through the wrong platform
Many customers attempt to cancel through Agemate's website even though they subscribed via Apple or Google. Apple and Google operate independent billing systems; cancelling in one platform does not automatically cancel in another. If you subscribed through the App Store, you must cancel through Apple's Settings app, not Agemate's website. Similarly, Google Play subscriptions must be cancelled directly through Google Play, not through Agemate. Yafee advises identifying your subscription platform before you begin by checking your email confirmation or payment method records.
Confusing cancellation with account deletion
Closing your Agemate account is not the same as cancelling your subscription. Some users delete their account thinking this will stop charges, but the subscription often continues billing to the associated payment method. You must explicitly cancel your subscription through the correct platform before closing your account. Perform cancellation first, receive confirmation, and only then consider account deletion if you wish to remove your profile entirely.
Forgetting to confirm during retention screens
When you initiate cancellation, Apple, Google, and Agemate frequently display retention screens offering discounts, pauses, or alternative plans. Clicking these offers abandons your cancellation request. You must actively select "Cancel" or "Confirm Cancellation" on the final screen to complete the process. Do not hesitate if a discount offer appears; your original cancellation intent stands if you reselect the cancel option.
Not saving confirmation emails
If a dispute arises about whether you cancelled, your confirmation email is your only evidence. Many customers delete these emails or fail to save them, making it difficult to prove cancellation if charges continue. Yafee recommends saving all cancellation confirmations to a dedicated folder or taking screenshots immediately after cancellation.
Cancelling too close to a billing date
If you cancel one or two days before your subscription renews, the renewal charge may still process because billing systems can take 24 to 48 hours to recognise cancellation requests. To avoid this, cancel at least three to five days before your renewal date. If you are charged after cancellation, your bank can reverse this unauthorised charge if you can prove cancellation occurred before the billing date.
Pricing and subscription plan comparison
Understanding Agemate's pricing structure helps you assess whether cancellation aligns with your budget.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Products included | Money-back guarantee |
|---|---|---|---|---|
| Standard | $49 | Monthly auto-renewal | Wellness products + expert guidance | 100 days |
| Premium | $79 | Monthly auto-renewal | All Standard + priority support | 100 days |
| Pause option | $0 | Up to 3 months | None (subscription frozen) | N/A |
Comparison: cancel vs. pause vs. keep
Before finalising your cancellation, consider whether pausing your subscription may better serve your needs.
| Action | Cost | Billing impact | When to choose | Reversibility |
|---|---|---|---|---|
| Keep subscription | $49-79 monthly | Auto-renewal continues | You use and value the service | N/A |
| Pause subscription | $0 for up to 3 months | Charges frozen during pause | Temporary financial constraint or vacation | Fully reversible; restart anytime |
| Cancel subscription | $0 ongoing | Charges stop immediately | Service no longer meets your needs | Can resubscribe, but restart from new customer terms |
Filing a complaint if Agemate refuses to cancel
In rare cases, companies refuse to honour cancellation requests. Singapore's consumer protection framework provides you with a formal escalation path.
Step 1: document all communication
Retain copies of every cancellation request you submitted, including the date, platform (email, app, or website), and any response from Agemate or the app platform. Screenshot confirmation pages and save all emails. This documentation forms the foundation of any complaint.
Step 2: attempt resolution with Agemate directly
Send a formal written request to Agemate's customer support team via email, clearly stating that you are cancelling your subscription effective immediately and requesting written confirmation within 7 days. Reference the Consumer Protection (Fair Trading) Act and your statutory right to cancel. Provide your account number, email address, and subscription details. Allow Agemate seven business days to respond before escalating.
Step 3: lodge a complaint with CASE
If Agemate does not respond or refuses to cancel, lodge a formal complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call CASE directly. Provide all documentation, including your cancellation requests, confirmation pages or screenshots, bank statements showing unauthorised charges, and any correspondence with Agemate. CASE will contact Agemate on your behalf and attempt mediation. If the company refuses to comply, CASE can escalate the matter to the relevant authorities or pursue legal action on your behalf.
How yafee supports your cancellation process
Yafee has helped thousands of Singapore consumers navigate subscription cancellations across all platforms and providers. Our platform provides transparent, legal-grounded guidance specific to Singapore's Consumer Protection (Fair Trading) Act and connects you with verified cancellation procedures for every major service. Yafee maintains the most current contact addresses and support channels for Agemate and similar wellness services, ensuring your cancellation request reaches the correct department first time.
When you use Yafee to cancel Agemate, you gain access to verified step-by-step instructions tailored to your specific subscription platform (Apple App Store, Google Play, or the official website). Yafee also provides automated confirmation tracking and alerts you if your cancellation does not process within the expected timeframe. Our customer support team can escalate on your behalf if Agemate fails to honour your cancellation request, and we maintain detailed records of your cancellation confirmation for use in any CASE complaint.
Contacting Agemate directly
If you prefer to cancel via postal mail or require an official cancellation address, use the registered office details below. In accordance with Singapore's Companies Registry, Agemate Pte. Ltd. maintains the following registered address for legal correspondence and service of notice:
Agemate Pte. Ltd.
Singapore registered company
Cancellation address: [Registered office address to be confirmed from official Singapore Companies Registry or privacy policy documentation]
Send your cancellation letter by registered mail and request a written confirmation of receipt. Include your full name, account email address, subscription account number, and the date you initiated this cancellation request. Keep copies of the letter and proof of postage for your records. Allow 14 business days for Agemate to respond. Yafee recommends using email or app-based cancellation methods whenever possible, as they provide immediate confirmation and are faster than postal cancellation.
Cancelling Agemate protects your budget and ensures you maintain control of your recurring expenses. By following this guide and remaining familiar with your rights under Singapore's consumer protection law, you can cancel with confidence. Yafee has helped thousands of consumers cancel Agemate and navigate similar subscription disputes. Start your cancellation today using the platform and method most convenient to you, and monitor your bank statements to confirm the charges cease within two billing cycles.
Important warning
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