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Cancel The Globe And Mail: Your Step-by-Step Guide
How to cancel The Globe And Mail subscription in singapore: legal rights and step-by-step process
What is The Globe And Mail and why you might cancel
The Globe And Mail is a leading Canadian news publisher delivering national and international journalism, investigative reporting, and financial analysis to readers worldwide, including subscribers in Singapore. You access content via paid digital and print subscription plans that renew automatically each week or month until you actively cancel.
Subscribers in Singapore typically cancel for three reasons: the introductory offer ends and full pricing (around SGD 10.80 per week) no longer fits your budget; your reading habits have shifted to free news sources or employer-provided media access; or you've accumulated overlapping subscriptions. Whatever your reason, your right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, and Yafee exists to guide you through the precise cancellation process without delay or frustration.
How subscription renewals work
The Globe And Mail uses recurring billing. Your subscription charges automatically every week or month, depending on your plan, unless you cancel before the next renewal date. The publisher prices all subscriptions in USD; your Singapore credit card or app store account converts this automatically to SGD at the issuer's exchange rate. Consequently, your actual SGD charge fluctuates slightly each week. Check your bank statement to confirm the exact amount you are being charged in Singapore dollars.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act (Chapter 52A, Singapore), you have the right to cancel a recurring subscription without penalty within 7 days of purchase if you have not received the first instalment. For cancellations beyond 7 days, the Act requires the supplier to provide clear cancellation instructions at the point of sale and in your contract. The Consumers Association of Singapore (CASE) is the enforcement body for breaches of this law. If The Globe And Mail refuses to cancel your subscription or delays the process, you may lodge a complaint with CASE, which investigates unfair contract terms and non-compliance with cancellation obligations.
Pricing and subscription plans for singapore subscribers
Understanding your current plan and pricing helps you confirm whether cancellation is the right step and ensures you cancel the correct subscription if you hold multiple accounts.
Standard subscription tiers
| Plan type | Price (SGD) | Billing cycle | Includes |
|---|---|---|---|
| Digital all access (intro) | ~SGD 1.35/week for first 24 weeks; then ~SGD 10.80/week | Weekly recurring | Unlimited digital articles, Globe2Go app, investor tools, email newsletters |
| Monday to Saturday print plus digital | ~SGD 14.90/week (first 52 weeks promotional rate) | Weekly recurring | Printed delivery Monday-Saturday, full digital access, investor tools, app |
| Saturday print plus digital | ~SGD 10.80/week (first 52 weeks promotional rate) | Weekly recurring | Saturday print edition, unlimited digital access, tools, app |
| Digital gift subscription | Varies (one-time purchase, typically SGD 50-150) | Fixed term: 3, 6, or 12 months | Digital access for recipient for specified period; non-refundable gift |
How to check your current plan and renewal date
Log into your Globe And Mail account online or via the app. Navigate to "Account Settings" or "Subscription" (exact label depends on the platform). You will see your current plan name, the date your next charge is due, and the SGD amount (after currency conversion) you were charged on your last renewal. Write down your renewal date before proceeding with cancellation; this deadline is critical because you must cancel before that date to prevent the next charge. If you have lost access to your account, contact Globe And Mail support directly via their website to confirm your plan and next renewal date.
Your consumer rights and what they mean for you
Singapore law places specific duties on subscription publishers to respect your cancellation rights and provide refunds where applicable.
What the consumer protection (Fair trading) act guarantees
The Consumer Protection (Fair Trading) Act protects you in three ways. First, it requires The Globe And Mail to provide you with clear, easy-to-find cancellation instructions at the point of sale and in your subscription terms. Second, it prohibits the publisher from imposing unreasonable obstacles to cancellation, such as requiring you to call a premium-rate phone number or demanding written notice by post only. Third, it entitles you to a full refund if you cancel within 7 days of your first payment, provided you have not yet received any content (the "cooling-off period"). After 7 days, refund eligibility depends on your specific contract terms and local payment regulations. Consequently, always review your original confirmation email to understand your refund entitlement before you cancel.
Your right to cancel before the renewal date
You have the absolute right to cancel your subscription at any time before your next renewal date. The Globe And Mail must honour that cancellation and must not charge you for the following renewal cycle. If the publisher charges you after you have submitted a valid cancellation request, the charge is recoverable under the Consumer Protection (Fair Trading) Act, and CASE can assist you in claiming it back. Yafee recommends you keep a screenshot or email confirmation of your cancellation for evidence.
Refund entitlements in singapore
Your refund depends on when you cancel. Within 7 days of your first charge: you are entitled to a full refund under the cooling-off period, regardless of content consumed. After 7 days and before your renewal date: The Globe And Mail's terms dictate whether you receive a pro-rata refund (a proportional return for unconsumed weeks). Most digital subscriptions do not offer pro-rata refunds, but print subscribers may be eligible if home deliveries have not commenced. Always request a refund in writing when you cancel; if the publisher refuses without legal justification, escalate to CASE with your cancellation confirmation and payment evidence.
How to cancel The Globe And Mail: step-by-step methods
The Globe And Mail provides multiple cancellation methods; choose the one that works best for your situation and creates the clearest audit trail.
Cancellation method one: through your online account
- Log into your Globe And Mail account at www.theglobeandmail.com using your email and password.
- Navigate to "Account" or "My Account" (usually top-right menu or settings icon).
- If you see "Subscription", click it immediately; if you see "Manage subscription" or "Billing", click that instead.
- Under "Subscription" or "Billing", you will see your active plan, renewal date, and payment method.
- Select "Cancel subscription" or "End subscription" (exact wording varies by platform interface).
- The system may ask you to confirm your reason for cancellation and offer a retention discount. You are not obligated to accept; click "Continue" or "Confirm cancellation" to proceed.
- Do not click "Pause" unless you intend to restart later; this does not cancel your subscription.
- You will receive an on-screen confirmation and a confirmation email within minutes. Save this email as proof of cancellation.
- Verify that your next renewal date has been removed from your account settings. This confirms the cancellation is active.
Cancellation method two: contact Globe And Mail customer support by phone or email
- Visit www.theglobeandmail.com/help or search for "Contact us" to find the customer support phone number and email address.
- Yafee advises calling during business hours (typically 9 am to 6 pm Eastern Time on weekdays); Singapore time is 12 or 13 hours ahead, so call late evening Singapore time or early morning.
- When you call, have the following information ready:
- Your email address associated with the account.
- Your subscription plan name (e.g., "Digital all access").
- Your next renewal date (from your account or last invoice).
- Your preferred method of cancellation (confirmation by email or phone).
- Clearly state: "I wish to cancel my subscription effective immediately" or "I wish to cancel before my next renewal on [date]."
- The support agent must confirm your request and provide a cancellation reference number.
- Ask the agent to send you a written confirmation by email; insist on this if they are reluctant. Write down the agent's name and the date and time of your call.
- Within 24 hours, you should receive a confirmation email. If you do not, follow up by email (method three, below) with a copy of your call notes.
Cancellation method three: cancel by email (most legally secure)
- Compose an email to Globe And Mail customer support (use the email address from their "Contact us" page).
- Subject line: "Subscription cancellation request: [your email address]"
- In the email body, include:
- "I request cancellation of my subscription to The Globe And Mail effective immediately (or on [date of next renewal]). My account email is [your email address]. My next renewal date is [date]. Please confirm this cancellation in writing within 24 hours."
- Attach a screenshot of your account settings showing your active subscription and renewal date (proof of your account ownership).
- Send the email and keep a copy in a folder. Note the date and time you sent it.
- Monitor your inbox (including spam/promotions folders) for a cancellation confirmation within 24 to 48 hours.
- If you receive no response within 48 hours, forward your original email to support again with the subject line: "URGENT: Cancellation confirmation required (second attempt, sent [date])."
Cancellation method four: cancel by registered mail (for complete documentary proof)
- Write a formal cancellation letter on plain paper, addressed to The Globe And Mail's subscription department. Include:
- Your full name and email address associated with the account.
- Your account number (if you have it; if not, provide the email address).
- Your next renewal date.
- "I hereby request cancellation of my subscription effective on [renewal date or immediately]. I request written confirmation of this cancellation within 7 days."
- Find the correct mailing address for cancellations. Contact Globe And Mail by phone or email (using method two or three) and ask for their subscription cancellation address. Do not use the general office address; request the subscription department's specific address.
- Send your letter by registered mail with a tracking number. Keep the tracking receipt and a photocopy of your letter.
- The Globe And Mail must respond with written confirmation within 7 days of receipt. Track your mail online to confirm delivery, then allow 7 working days for their response.
- If no confirmation arrives within 10 days of the tracking date, escalate to CASE with all your documentation.
What happens after you cancel your subscription
Cancellation is effective immediately in most cases, but understanding the post-cancellation timeline prevents billing surprises and lost access.
Your access and billing after cancellation
Once your cancellation is confirmed, you retain full access to your Globe And Mail account and all content until the end of your current billing period (usually the end of the week you cancelled). On the day after your billing period ends, your access will be revoked automatically; you will no longer be able to read articles beyond the paywall or use the Globe2Go app. No charge should appear on your next statement; if it does, contact support immediately and request a refund (see refund section, below). Yafee advises checking your bank account on the date your next renewal would have been due to confirm no charge has been applied.
Print subscribers: final delivery and returns
If you subscribed to a print plan, your final print edition will arrive according to your current delivery schedule (e.g., the Saturday after you cancel). No additional editions should be delivered. If unwanted copies continue to arrive after your cancellation confirmation date, contact support and request that deliveries cease immediately. You are not obligated to return print editions that arrive after cancellation; they remain your property.
What to do if your access is not revoked
In rare cases, access may remain active after your billing period ends due to a system delay. Contact support immediately if this occurs; it is not a gift or extended trial. Confirm that your account has been marked as cancelled in their system. Yafee recommends taking a screenshot showing your access still active after the expected expiry date and attaching it to your support request as evidence of the error.
Refunds and billing corrections
Your refund eligibility depends on when you cancel and your contract terms; know your rights before you request money back.
Refund eligibility within seven days
If you cancel within 7 days of your first payment and before consuming any content (or consuming minimal content), you are entitled to a full refund under the Consumer Protection (Fair Trading) Act's cooling-off period. Contact Globe And Mail customer support and explicitly state: "I am cancelling within the 7-day cooling-off period and request a full refund of my payment." The publisher must process the refund to your original payment method within 14 days of receiving your cancellation request. If the refund does not appear after 14 days, contact your credit card issuer or app store (Apple/Google) to dispute the charge; they can recover the money on your behalf.
Refunds after seven days
After 7 days, refund eligibility is determined by The Globe And Mail's subscription agreement. Most digital subscriptions explicitly state "non-refundable after the cooling-off period", meaning you cannot recover fees for weeks you have already received access to. However, if you cancel before your renewal date, you should not be charged for the next cycle. If The Globe And Mail charges you for a renewal cycle after your cancellation was confirmed, you have a right to a refund of that specific charge because it was made without your authorization. Request the refund in writing, providing your cancellation confirmation email as proof. If the publisher refuses, you may escalate to CASE or dispute the charge with your card issuer.
How to request a refund
- Email Globe And Mail customer support (or use their online contact form) with the subject: "Refund request: [date of charge], account [your email]."
- State clearly which payment you are requesting to be refunded and why (e.g., "7-day cooling-off cancellation" or "unauthorized charge after cancellation confirmation on [date]").
- Attach:
- Your cancellation confirmation email.
- A screenshot of the charge on your bank statement, showing the date, amount, and merchant name.
- Your account confirmation email (proof you are the subscriber).
- Request a response within 7 days. If you receive no response or a refusal, escalate to your credit card company or app store with the same documentation.
- If your card issuer or app store rejects your dispute, lodge a complaint with CASE, providing all refund correspondence and proof of the unauthorized charge.
Common mistakes when cancelling
Most cancellations succeed smoothly, but a few missteps can cause unwanted delays or repeated charges. Know what to avoid so you cancel with confidence.
Mistake one: pausing instead of cancelling
The Globe And Mail's account interface offers a "Pause subscription" option. Pausing is not cancellation; it temporarily suspends billing but keeps your subscription active. When you resume (or if the pause period expires), billing restarts automatically. If your goal is to stop charges entirely, always select "Cancel" or "End subscription", not "Pause". Confirm the on-screen and email wording explicitly says "cancelled" or "ended", not "paused" or "suspended".
Mistake two: cancelling without saving proof
Yafee strongly advises saving every confirmation email, screenshot, and cancellation reference number. If a charge appears after cancellation, you will need this proof to dispute it with your bank or escalate to CASE. Do not rely on memory or verbal confirmations; only written confirmations (email or registered mail receipt) hold legal weight.
Mistake three: cancelling mid-week and expecting immediate access loss
Subscriptions typically run on a weekly or monthly cycle, not from the moment of cancellation. If you cancel on a Wednesday, you retain access until the end of that billing week (usually Sunday). Do not expect immediate access loss; this is normal and not a system error. Once your billing period ends, access will stop automatically.
Mistake four: contacting the wrong department
Reaching advertising, legal, or general office contact emails will delay your cancellation. Always use the "Customer support" or "Subscriptions" contact method listed on The Globe And Mail's website. If you are unsure, call their main support line first and ask: "What is the email address for subscription cancellations?" This ensures your request reaches the right team.
Mistake five: not checking for unauthorized renewal after cancellation
After your cancellation confirmation date, check your bank statement on the day your next renewal would have been due. If an unexpected charge appears, contact support within 24 hours and dispute it with your bank if support refuses to refund it. Some subscribers miss this step, allowing multiple unauthorized charges to accumulate.
Cancellation checklist and timeline
Use this step-by-step checklist to track your cancellation from start to finish and ensure nothing is missed.
| Action | Deadline or timing | Status |
|---|---|---|
| 1. Log in and note your renewal date | Before you cancel | Completed ☐ |
| 2. Choose your cancellation method (online account, phone, email, or mail) | Same day as step 1 | Completed ☐ |
| 3. Submit your cancellation request (using your chosen method) | At least 2 days before renewal date | Completed ☐ |
| 4. Receive and save cancellation confirmation email | Within 24-48 hours of submitting | Completed ☐ |
| 5. Log in to account and verify renewal date is gone or marked "cancelled" | Same day as confirmation email | Completed ☐ |
| 6. Check bank statement on renewal date to confirm no charge appears | On or after your original renewal date | Completed ☐ |
Comparing cancellation methods: which option is best for you
Each cancellation method has distinct advantages; choose based on your situation and comfort with the process.
| Method | Speed | Legal proof | Best for |
|---|---|---|---|
| Online account | Instant (immediate confirmation) | Email confirmation provided; good proof | Most subscribers; fastest method |
| Phone to support | 5-10 minutes, confirmation email within 24 hours | Confirmation email; good if you have agent name and date | Subscribers who prefer speaking to a person |
| Email cancellation request | 24-48 hours for response | Email exchange provides strongest written record; excellent proof | Subscribers who want documented trail or dispute is likely |
| Registered mail | 7-10 days for delivery and response | Strongest legal proof; tracked delivery and signed receipt | Subscribers expecting refund dispute or legal escalation to CASE |
Yafee recommends the online account method for most subscribers in Singapore because it is instant and provides immediate email confirmation. If you anticipate a refund dispute or already have had issues with The Globe And Mail, choose email or registered mail to create a detailed documentary record.
What to do if Globe And Mail refuses to cancel
Refusal to cancel is rare, but if The Globe And Mail ignores your cancellation request or claims it cannot process your cancellation, you have legal recourse under Singapore law.
Steps if your cancellation is denied or delayed
- Send a formal written request by email or registered mail, stating: "I am exercising my legal right to cancel my subscription under the Consumer Protection (Fair Trading) Act (Singapore). I request cancellation effective immediately and written confirmation within 5 business days."
- If The Globe And Mail does not respond or refuses, contact the Consumers Association of Singapore (CASE) online at www.case.org.sg or call 6100 0315. File a complaint, providing:
- Copies of all cancellation requests you submitted.
- Confirmation emails (or lack thereof).
- Copies of all charges after your cancellation request date.
- The subscription agreement or terms (take a screenshot from their website if needed).
- CASE will contact The Globe And Mail on your behalf and investigate whether the publisher is in breach of the Consumer Protection (Fair Trading) Act. If a breach is found, CASE can issue a cease-and-desist order and assist you in claiming refunds.
- If billing continues after you have filed a CASE complaint, dispute the charges with your credit card company or app store as unauthorized transactions.
Your legal position if cancellation is refused
Under the Consumer Protection (Fair Trading) Act, The Globe And Mail is required by law to honour your cancellation request within a reasonable timeframe (typically 5 to 7 business days). If the publisher imposes unreasonable obstacles (such as refusing to cancel except by post, or charging a penalty), the Act is breached. CASE has the authority to investigate and enforce compliance. Furthermore, any charge applied after you have submitted a valid cancellation request in writing is treated as unauthorized and is recoverable under your credit card issuer's dispute procedures or through CASE.
How yafee helps you stay on top of your subscriptions
Subscription management doesn't end at cancellation. Yafee has helped thousands of consumers cancel unwanted services, avoid surprise charges, and claim refunds from publishers who breach their obligations under Singapore law. Our platform guides you through every step of cancellation, stores your confirmation emails safely, and escalates disputes to the right authorities if necessary. Whether you are cancelling The Globe And Mail or any other recurring subscription, Yafee ensures your rights under the Consumer Protection (Fair Trading) Act are enforced. Visit www.yafee.com to cancel this subscription and manage all your active subscriptions in one place.
Contact address for Globe And Mail subscription cancellations
For registered mail or formal written notice, use The Globe And Mail's subscription cancellation address. Contact their customer support team first via phone or online form to confirm the current mailing address for subscription cancellations, as office addresses can change. Do not send cancellation letters to their general office address; use the subscription department's dedicated address only. This ensures your letter reaches the correct team and is processed without delay.
For immediate assistance, visit www.theglobeandmail.com/help to find current phone numbers, email addresses, and online contact forms. Yafee recommends using the online cancellation method or email whenever possible, as it creates an instant, dated, and searchable record of your request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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