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Frequently asked questions
Cancel The Epoch Times: Step-by-Step Guide
How to cancel The Epoch Times subscription in singapore and claim your refund
Understanding The Epoch Times and your subscription
The Epoch Times is an independent news publisher offering digital access to content covering politics, culture, health and international affairs. If you have subscribed through their website, iOS app or Android app, you retain the right to cancel whenever your circumstances change. At Yafee, we help thousands of Singapore consumers navigate subscription cancellations with confidence, ensuring you remain in control of your spending and personal data.
How The Epoch Times billing operates
The Epoch Times operates a prepaid subscription model where you pay upfront to access premium digital content. Your access continues for the duration of your chosen billing cycle, whether monthly or annual. Once your subscription renews, you are charged again automatically unless you cancel beforehand. This automatic renewal structure means your cancellation timing is critical: you must act before your next renewal date to avoid paying for a period you no longer use.
Where your subscription may be registered
You may have subscribed directly through The Epoch Times website, via the Apple App Store for your iPhone, or through Google Play for your Android device. Each platform handles cancellations differently, which directly affects your refund eligibility and the steps you must follow. We recommend checking your email receipts and payment statements first to confirm your subscription source. This single step saves time and prevents costly mistakes.
Your consumer rights in singapore
Singapore's consumer protection framework provides you with baseline rights when purchasing digital services, though subscription cancellations operate under specific rules.
Consumer protection (Fair trading) act and your legal position
Under Singapore's Consumer Protection (Fair Trading) Act, you are protected against unfair contract terms and deceptive billing practices. The law grants you recourse if a service provider fails to deliver what they promised or engages in misleading conduct. Subscription refunds, however, are typically governed by the publisher's own published policy rather than automatic statutory refund rights. Nevertheless, if The Epoch Times breaches its stated policy or misrepresents its terms, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS), the statutory body responsible for enforcing consumer protection in Singapore.
Your legal position: You have the right to cancel at any time, but your entitlement to a refund depends on The Epoch Times' published policy and whether you fall within any refund window. If the company refuses a refund you believe you are entitled to, you can lodge a formal complaint with the CCCS.
The Epoch Times' official singapore refund policy
According to The Epoch Times' published Singapore Cancellation and Refund Policy, subscription fees are generally non-refundable once your billing cycle has commenced. However, you have one critical exception: if you cancel within two calendar days after your subscription renews, you may claim a full refund of the new renewal charge. Outside that 48-hour window, your money is final. Yafee emphasises this two-day window repeatedly because it is the only guaranteed refund opportunity. Mark your calendar on your renewal dates to ensure you do not miss this deadline.
Subscription pricing and billing cycles
Understanding The Epoch Times' pricing structure helps you calculate potential refund amounts and decide whether cancellation is right for you.
| Billing period | Typical monthly rate (SGD) | Typical annual rate (SGD) | Refund window |
|---|---|---|---|
| Monthly subscription | $9.99-$14.99 | N/A | 48 hours after renewal |
| Annual subscription | N/A | $79.99-$119.99 | 48 hours after renewal |
| Trial period | Free or reduced rate | N/A | Varies by promotion |
Actual rates and promotional offers may vary. We recommend logging into your Epoch Times account to view your exact billing amount and renewal date before initiating cancellation.
How to cancel via phone for direct singapore subscribers
If you subscribed directly on The Epoch Times website as a Singapore customer, the official and most secure cancellation method is by telephone.
Step one: gather your account information
Before calling, locate your account email address and subscription details. Check your email inbox for a subscription confirmation or receipt from The Epoch Times, or log into your account on their website and note your subscription status, billing date and amount. Having this information ready when the agent answers prevents delays and demonstrates your preparedness.
Step two: call during operating hours
Contact The Epoch Times by telephone at +65 6744 2588 between 2:30 pm and 5:00 pm Singapore Standard Time (SST), Monday to Friday only. The line does not operate on weekends or public holidays. Yafee recommends calling during the first half of the operating window (2:30 pm to 3:30 pm) to minimise wait times and avoid peak-hour congestion.
Step three: confirm your identity and request cancellation
- When the agent answers, provide your account email address and subscription details.
- State: "I wish to cancel my subscription effective immediately."
- The agent may ask you to confirm your full name, date of birth or last four digits of your payment card to verify your identity.
- Ask the agent directly whether your cancellation falls within the two-day refund window.
- If yes, confirm that you are eligible for a full refund of the renewal charge.
- If no, ask the agent to confirm your cancellation is recorded and when your current access ends.
- Request a cancellation reference number from the agent and note the exact date and time of your call.
Step four: obtain written confirmation
Ask the agent to email you a cancellation confirmation within 24 hours containing the following details: your cancellation reference number, the date and time of cancellation, your account email address, your next billing date (if applicable), and a statement of your refund eligibility. Yafee recommends keeping this email in a dedicated folder. This confirmation serves as your evidence if you later dispute a charge or need to escalate to the CCCS.
Step five: verify cancellation and track your refund
Wait three to five business days after your cancellation call, then log into your Epoch Times account and confirm that your subscription status shows "cancelled" or "inactive". If you were eligible for a refund, monitor your original payment method (credit card or bank account) for the credit. Most refunds process within five to ten business days after the agent confirms your cancellation. If the refund does not appear within ten days, contact The Epoch Times again using your cancellation reference number.
Cancellation methods for app-based subscriptions
If you subscribed through the Apple App Store or Google Play, you must cancel through those platforms, not directly through The Epoch Times.
Cancelling an iOS app subscription through the apple app store
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top of the screen.
- Select Subscriptions.
- Find The Epoch Times in the list and tap it.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will offer you a final renewal reminder; proceed past any redemption prompts.
- Confirm cancellation by tapping Confirm Cancel in the popup menu.
- Your screen will display a confirmation message with your cancellation date.
Your iOS subscription will remain active until the end of your current billing cycle, then automatically terminate. You will receive a cancellation confirmation email from Apple within one hour. If your cancellation falls within two calendar days of your last renewal, contact The Epoch Times via phone at +65 6744 2588 with your Apple order confirmation number to request a refund. Yafee stresses this point: app cancellations do not automatically trigger refunds; you must call The Epoch Times to claim the money.
Cancelling an android app subscription through google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find The Epoch Times in the list and tap it.
- Tap Cancel subscription.
- Follow the on-screen prompts and select your cancellation reason (optional).
- Tap Cancel subscription again to confirm.
Your Android subscription will expire at the end of your current billing cycle. Google will send you a cancellation confirmation email within two hours. Similar to iOS, if you cancel within two days of renewal, you must call The Epoch Times at +65 6744 2588 with your Google Play order ID to claim your refund. App store cancellations are not the same as publisher refunds; both systems must align for you to receive your money back.
When your cancellation takes effect
Understanding the timeline prevents you from losing access unexpectedly or being charged again by mistake.
Immediate versus end-of-cycle cancellation
When you cancel The Epoch Times subscription, your access does not immediately terminate. Instead, your subscription remains active until the end of your current paid billing cycle. For example, if you subscribed on 15 January for a monthly plan and cancel on 20 January, your access continues until 14 February, when your subscription automatically terminates. This lag period exists because The Epoch Times treats prepaid subscriptions as non-interruptible once a billing cycle has commenced. You will not be charged again after your current cycle ends.
Verifying your cancellation status
Log into your Epoch Times account three business days after you cancel and check your Account Settings or Subscriptions section. Your subscription status should read "cancelled," "inactive," "expires [date]," or similar language. If it still shows "active" or "renews [future date]," contact The Epoch Times immediately at +65 6744 2588 and reference your cancellation confirmation number. This verification step is your safeguard against accidental double-charging.
What to do after cancellation
Cancelling your subscription is not the end of the process; several follow-up actions protect your refund claim and your data.
Monitor your payment method for charges
Watch your credit card statement and bank account for at least 14 days after your current billing cycle ends. If The Epoch Times charges you again after your cancellation confirmation date, this constitutes a breach of your cancellation instruction. Dispute the charge immediately with your bank or credit card issuer and provide them with your cancellation reference number from The Epoch Times. Your bank can reverse the charge within 90 days in most cases.
Request your personal data if necessary
If you wish to download a copy of the personal information The Epoch Times holds about you (your account profile, email address, payment history and reading activity), you have the right to request this under Singapore's Personal Data Protection Act (PDPA). Send an email to The Epoch Times' data protection contact and reference the PDPA. They must respond within 30 days. Yafee recommends this step if you are concerned about your information being retained or misused after cancellation.
Unsubscribe from marketing emails
Cancelling your subscription does not automatically remove you from The Epoch Times' email marketing list. Check your inbox for promotional emails after cancellation and click the Unsubscribe link at the bottom of any message. Alternatively, contact The Epoch Times directly and ask to be removed from all marketing communications. This prevents future unwanted contact and confusion about whether your subscription is truly cancelled.
Common cancellation mistakes and how to avoid them
Cancelling correctly the first time saves you money and eliminates frustration; we have identified the most common errors that cost consumers their refunds.
Mistaking app cancellation for subscription refund
Many subscribers cancel their app subscription through Google Play or the Apple App Store and assume this automatically triggers a refund. In reality, you have simply removed the app or stopped the automatic renewal. The Epoch Times does not process refunds through these platforms. If you cancel within two days of renewal, you must call +65 6744 2588 and speak to an agent who can manually process your refund request. Yafee has found this to be the single most common reason subscribers miss their refund window.
Cancelling outside the two-day refund window
The Epoch Times' refund policy is strict: you have exactly two calendar days from your renewal date to cancel and claim a refund. If you cancel on day three or later, you forfeit the charge for that billing cycle. Mark your renewal date on your personal calendar immediately after subscribing, or set a phone reminder for day one of the two-day window. Procrastination is costly in this case.
Failing to obtain a cancellation reference number
If you cancel via phone and do not ask for a cancellation reference number, you have no proof that you called. If a charge appears on your account later, you cannot demonstrate that you instructed cancellation. Always ask the agent for a reference number and write it down during the call. Request written confirmation via email as well.
Not checking your account status after calling
Some subscribers call to cancel but do not verify that their cancellation was actually recorded by The Epoch Times. Three business days after your call, log into your account and confirm your subscription shows as "cancelled" or "inactive". If it still shows "active," the agent may not have processed your cancellation. Call again immediately and escalate to a supervisor if necessary.
Refund timeline and payment method
If you qualify for a refund, understanding when and how you receive it prevents unnecessary worry and lost time.
How long refunds take to process
The Epoch Times typically processes refunds within five to ten business days after you cancel within the two-day window. The refund is credited to your original payment method: the credit card you used, your PayPal account, or your bank account if you paid by direct debit. Public holidays may extend processing time. If you have not seen your refund within ten business days, contact The Epoch Times at +65 6744 2588 with your cancellation reference number and request a status update.
Where the refund appears
| Payment method | Refund destination | Typical processing time |
|---|---|---|
| Credit or debit card | Credited to card (appears as credit on statement) | 5-10 business days |
| PayPal account | Returned to PayPal wallet | 3-5 business days |
| Direct bank debit | Reversed in your bank account | 5-10 business days |
| Apple/Google Gift Card | Credited to app store balance | 24-48 hours |
Your bank or credit card provider may display the refund slightly later than The Epoch Times processes it due to interbank settlement delays. If you believe a refund has been lost, ask your bank to trace it using The Epoch Times' business registration number or merchant code.
What happens if The Epoch Times refuses your cancellation or refund
If The Epoch Times denies your refund request despite you meeting the two-day window, you have formal escalation rights.
Gather evidence and submit a formal complaint
- Collect all documentation:
- Your cancellation reference number from The Epoch Times.
- Email confirmation of your cancellation and refund eligibility.
- Screenshots of your account showing the cancellation date and the two-day refund window.
- Payment receipt showing the renewal date and amount.
- Records of any phone calls (date, time, agent name if provided).
- Send a formal written request to The Epoch Times by registered mail or email stating your refund claim and referencing the two-day policy. Allow them seven calendar days to respond.
- If The Epoch Times does not respond or refuses to refund, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call +65 6100 1800.
The CCCS investigates breaches of consumer protection law and can require The Epoch Times to process your refund if it finds the company acted unfairly. Yafee recommends keeping copies of all communications for this reason.
Checklist before you cancel
Use this checklist to ensure you do not miss any critical steps:
- Confirm your subscription source (website, iOS app, or Android app).
- Log into your account and note your current renewal date and billing amount.
- Check whether you are within two days of your last renewal date.
- For phone cancellation, ensure you have your account email address and subscription details ready.
- Call during operating hours (2:30 pm to 5:00 pm SST, Monday to Friday) at +65 6744 2588.
- Request and record a cancellation reference number.
- Ask the agent to send written confirmation via email within 24 hours.
- Save all emails and reference numbers in a safe folder.
- Verify your cancellation status in your account three business days later.
- Monitor your payment method for refund credit within ten days.
Comparison: cancellation methods by platform
Each subscription method has different cancellation steps; this table summarises the key differences to help you choose the fastest route.
| Subscription method | Cancellation step | Refund claim | Time to cancel |
|---|---|---|---|
| Website (direct) | Phone: +65 6744 2588 | Automatic if within 48 hours | 5-10 minutes |
| iOS app | Settings > Subscriptions > Cancel | Must call to claim refund | 2-3 minutes |
| Android app | Google Play > Subscriptions > Cancel | Must call to claim refund | 2-3 minutes |
Direct website subscriptions are the simplest to refund because the agent can verify your two-day window immediately and process the refund on the call. App-based subscriptions require you to initiate cancellation through each platform, then follow up with The Epoch Times by phone to request a refund. Yafee recommends direct website subscriptions if you anticipate ever needing a refund.
Contact details and corporate information for The Epoch Times
Keep these details for reference if you need to follow up after cancellation.
Phone cancellation line
+65 6744 2588
Operating hours: 2:30 pm to 5:00 pm SST, Monday to Friday
Lines are closed on weekends and Singapore public holidays.
Registered business address (Singapore)
The Epoch Times Singapore office
Address available upon request via the cancellation phone line or the official website.
Email support
Request email confirmation from the cancellation agent at the time you call. This is your fastest route for refund disputes.
Final summary: staying in control of your subscriptions
Cancelling The Epoch Times subscription in Singapore is straightforward if you follow the correct steps and act within the critical two-day refund window. Call +65 6744 2588 during operating hours with your account details, request a cancellation reference number, and ask for written confirmation within 24 hours. If you subscribed via an app, cancel through that platform first, then call to claim your refund. Monitor your account and payment method for confirmation that your cancellation was processed and your refund credited within ten days. If The Epoch Times refuses your refund despite your meeting the policy requirements, escalate to the Competition and Consumer Commission of Singapore with your evidence. Yafee has helped thousands of Singapore consumers cancel subscriptions successfully by prioritising documentation, timing and persistence. Take control of your wallet today by following this guide precisely.