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Cancel The Art Newspaper: Step-by-Step Guide
How to cancel The Art Newspaper subscription in singapore: step-by-step guide and your rights
Understanding The Art Newspaper and why you might cancel
The Art Newspaper is a specialist global publication that reports on contemporary art, exhibition openings, market insights and cultural policy from around the world. As a Singapore subscriber, you access news and analysis through web-based digital editions, mobile app versions on iOS and Android, or third-party platforms such as Magzter. This guide from Yafee walks you through every cancellation method and protects your consumer rights as a Singapore subscriber under the Consumer Protection (Fair Trading) Act.
Where you may have purchased your subscription
The Art Newspaper sells subscriptions directly via its own website, through Apple's App Store for iOS users, and through Google Play for Android subscribers. You can also purchase single issues or subscriptions through Magzter, a third-party digital newsstand platform. Each channel has different cancellation rules and refund windows, so identifying where you bought your subscription is your first step toward a smooth cancellation. Yafee recommends checking your confirmation email or account dashboard to establish exactly which product you hold before you begin the cancellation process.
Subscription formats you may hold
You may hold a Complete Subscription (web-based access), an in-app subscription through the iOS App Store or Google Play, or a Magzter digital edition subscription. Some subscriptions renew automatically; others are one-time purchases. The subscription type you hold determines which cancellation method you must use and what refund rights you possess under Singapore consumer law.
Pricing and subscription plans available in singapore
Below are the subscription options you can access as a Singapore subscriber, with currency and pricing current as of this guide.
Current subscription pricing summary
| Plan | Price | Billing period | Platform |
|---|---|---|---|
| Full Access (iOS App Store) | S$19.98 to S$99.98 | Varies (monthly to annual) | iOS App only |
| Complete Subscription (Web) | Contact vendor for current rates | Monthly or annual | Web and email |
| The Art Newspaper (Magzter) | US$14.99/month, US$149.99/year, US$15.99/single issue | Monthly, annual, or per-issue | Magzter app and web |
| Android subscription (Google Play) | Varies by plan | Monthly or annual | Android App only |
Currency conversion for international subscriptions
Magzter subscriptions display prices in USD, so your Singapore credit card or payment method will convert the amount to SGD at the prevailing exchange rate. Check your bank statement for the final SGD amount charged. This conversion occurs at the time of payment, so you may see a different SGD equivalent on your next billing cycle.
Your legal position and consumer rights as a singapore subscriber
Your right to cancel and receive a refund is protected under the Consumer Protection (Fair Trading) Act, which applies to all subscription services sold to consumers in Singapore. This section explains the legal framework that underpins your cancellation rights.
Legal protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act grants you the right to cancel a subscription within 14 days of purchase without providing a reason or incurring a penalty, provided you have not yet consumed the service. This is known as the "cooling-off period". Furthermore, if The Art Newspaper fails to deliver the service you paid for, or if the subscription was sold using unfair trading practices, you have the right to seek a refund or cancellation under this Act.
The Act is enforced by the Competition and Consumer Commission of Singapore (CCCS). If The Art Newspaper refuses to honour your cancellation or refund request after you have submitted a formal complaint, you may escalate your case to the CCCS for investigation.
Your legal position
You have the legal right to cancel your subscription within 14 days of purchase without penalty. This applies to all platforms (web, iOS, Android, Magzter) provided you purchased the subscription in Singapore or as a Singapore resident. If you cancel within this window, The Art Newspaper must refund the full subscription amount unless you have already accessed substantial portions of the service. After 14 days, the right to cancel depends on the specific terms you agreed to at purchase and whether the company has breached its obligations to you.
How to cancel your subscription by platform
Cancellation steps differ depending on where you purchased your subscription. Follow the method that matches your purchase point exactly, as cancelling in the wrong place will not stop your subscription or trigger a refund.
Cancel a web complete subscription directly with The Art Newspaper
If you bought your subscription directly from The Art Newspaper website, you must contact the company's customer care team to request cancellation.
- Locate your confirmation email from The Art Newspaper or access your account on their website.
- Note the purchase date, subscription plan name and order reference number.
- Send an email to [email protected].
- Write "Cancellation Request" in the subject line.
- Include your full name, email address, order reference number and the date you want the cancellation to take effect.
- State clearly whether you are within the 14-day cooling-off period or requesting cancellation after that period.
- Wait for acknowledgement from The Art Newspaper.
- Allow 2 to 3 business days for a response.
- The company will confirm cancellation and explain when your access ends.
- Request written confirmation of cancellation.
- Ask the customer care team to send you a confirmation email that states your subscription has been cancelled effective immediately or from a specified date.
- Keep this email for your records in case a dispute arises.
Cancel an iOS app store subscription
If you purchased your subscription through Apple's App Store on an iPhone or iPad, you must cancel through the App Store itself, not through The Art Newspaper directly.
- Open the App Store on your iPhone or iPad.
- Tap your account icon in the top right corner of the screen.
- Select "Subscriptions".
- A list of your active and expired subscriptions will appear.
- Find The Art Newspaper in your subscription list.
- Tap it to open the subscription management page.
- Tap "Cancel Subscription".
- You will be asked to confirm cancellation.
- Tap "Confirm" to complete the cancellation.
- Verify cancellation status.
- Return to your subscriptions list and confirm that The Art Newspaper no longer shows as active.
- Your access will end at the conclusion of the current billing cycle, unless you cancelled during the free trial period.
Cancel an android google play subscription
If you purchased your subscription through Google Play on an Android device, you cancel through the Google Play Store, not directly with The Art Newspaper.
- Open the Google Play app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions" from the menu.
- Find The Art Newspaper in your active subscriptions.
- Tap it to open the subscription details page.
- Tap "Cancel subscription".
- You will be presented with options to continue or cancel.
- Select "Cancel subscription" again to confirm.
- Confirm cancellation and note the end date.
- Google Play will show you the final date your subscription is active.
- You will lose access to The Art Newspaper at the end of the current billing period.
Cancel a magzter subscription
If you purchased your subscription through Magzter, a third-party digital newsstand platform, you must cancel through Magzter's system, not directly with The Art Newspaper.
- Visit the Magzter website or open the Magzter app.
- Log in using your Magzter account credentials.
- Navigate to your account settings.
- Look for "Subscriptions", "Account", or "My Purchases" in the menu.
- Locate your Art Newspaper subscription.
- Identify the subscription plan and its renewal date.
- Select "Cancel subscription" or "Manage subscription".
- Magzter will prompt you to confirm cancellation.
- Complete the confirmation process.
- Verify cancellation with Magzter.
- Magzter will send you a confirmation email.
- Check that the email confirms the cancellation effective date and that you will not be charged at the next renewal.
Timeline and when your access ends
The exact date your access to The Art Newspaper ends depends on when you cancel and which platform you used to purchase.
Cancellation timing across platforms
| Platform | When cancellation takes effect | Refund eligibility (within 14 days) |
|---|---|---|
| Web (direct) | Subject to The Art Newspaper's confirmation; typically within 1-2 business days | Full refund if cancelled within 14 days |
| iOS App Store | End of current billing cycle or immediately (if during free trial) | Full refund if cancelled within 14 days of purchase |
| Google Play | End of current billing cycle or immediately (if during free trial) | Full refund if cancelled within 14 days of purchase |
| Magzter | End of current billing cycle; cancellation is not retroactive | Full refund if cancelled within 14 days of purchase |
What happens after cancellation
Once you cancel, your subscription will not renew at the next billing date. You will retain access to The Art Newspaper until the end of the current billing period, unless you cancel during a free trial period, in which case access ends immediately. You will not be charged any further amounts after cancellation takes effect. Yafee recommends checking your payment method (credit card or bank account) to confirm that no further charges appear on future statements.
Refunds and when you are entitled to money back
Your right to a refund is distinct from your right to cancel. The Consumer Protection (Fair Trading) Act gives you an unconditional right to a refund within 14 days of purchase, provided you have not substantially used the service.
Refund eligibility and timescale
You are entitled to a full refund if you cancel within 14 days of purchase, regardless of which platform you used. This 14-day cooling-off period is a statutory right under Singapore consumer law and cannot be removed or shortened by The Art Newspaper's terms and conditions.
To claim a refund within 14 days, you must not have accessed or consumed a substantial portion of the subscription. If you have downloaded numerous issues or accessed the digital edition regularly, The Art Newspaper may argue that you have already received a material benefit from the subscription and therefore do not qualify for a full refund. Yafee advises submitting your cancellation and refund request in writing so that there is a clear record of when you submitted it and what you requested.
Processing refunds after 14 days
After the 14-day cooling-off period expires, you have no automatic right to a refund under the Consumer Protection (Fair Trading) Act unless The Art Newspaper has breached its contractual obligations to you. Consequently, cancellation after 14 days means you lose access to the subscription on the cancellation date, but you will not receive a refund for any unused portion of the subscription period.
However, if The Art Newspaper has failed to provide the service (for example, the app does not work, or you receive no digital editions), you may have grounds to claim a refund even after 14 days. In this case, contact the CCCS (Competition and Consumer Commission of Singapore) to lodge a formal complaint.
Common mistakes to avoid when cancelling
Most Singapore subscribers successfully cancel their Art Newspaper subscription, but several avoidable errors can delay the process or prevent a refund. The following mistakes are easily prevented with the right approach.
Cancelling on the wrong platform
The most frequent error is attempting to cancel a subscription on a platform other than the one where you purchased it. For example, if you bought your subscription through the iOS App Store, cancelling through The Art Newspaper's website will not work. Your subscription will continue to renew and you will continue to be charged. Always verify your original confirmation email to establish where you made the purchase, then follow the cancellation steps for that specific platform.
Failing to cancel before the renewal date
If you wait until after your subscription renews, you will be charged for another billing cycle. Most platforms (Apple, Google Play, Magzter) do not offer pro-rata refunds for cancellations made after renewal. Set a calendar reminder 7 days before your renewal date to ensure you cancel in time. Check your confirmation email or account dashboard for your renewal date.
Not requesting written confirmation of cancellation
If you cancel via email with The Art Newspaper, ensure you receive a written reply confirming the cancellation. Without this, you have no proof that you submitted a valid cancellation request. If a dispute arises and The Art Newspaper claims you did not cancel, you will struggle to prove your case. Keep all emails relating to cancellation and refund requests for at least 12 months.
Assuming access ends immediately after cancellation
On most platforms, your access continues until the end of the current billing cycle, even after you submit a cancellation request. You will not be charged again, but you retain access during this final period. If you require immediate access removal for privacy or security reasons, contact The Art Newspaper directly and explain your circumstances.
After cancellation: what to expect and how to protect yourself
Once your cancellation is processed, you should take a few additional steps to confirm that the cancellation was successful and to protect yourself against accidental reactivation.
Monitor your bank or credit card statement
Check your statement 2 to 3 weeks after the cancellation date to confirm that no further charges appear for The Art Newspaper. If a charge does appear after you cancelled, contact your bank immediately and report the charge as unauthorised. Your bank can reverse the charge and investigate the transaction with The Art Newspaper.
Keep your cancellation records
Retain all confirmation emails, cancellation requests and refund confirmations for at least 12 months. If a dispute arises, these documents will serve as evidence that you cancelled on a specific date and what the company agreed to do (such as issue a refund). Yafee strongly recommends taking screenshots of your subscription status screen on the platform where you purchased, showing that the subscription is no longer active.
Request a refund if within 14 days
If you cancelled within 14 days and did not receive an automatic refund, follow up with The Art Newspaper or the payment platform in writing. State that you are invoking your right to cancel and receive a refund under the Consumer Protection (Fair Trading) Act. Provide your cancellation confirmation and the date of purchase. Allow 7 to 10 business days for processing.
Escalate to the CCCS if the company refuses to refund
If The Art Newspaper refuses to issue a refund within 14 days of your cancellation request, and you have evidence that you cancelled within the statutory cooling-off period, you may file a complaint with the Competition and Consumer Commission of Singapore. Yafee recommends including copies of your purchase receipt, cancellation request email, and the company's response (or lack thereof) in your complaint. The CCCS can investigate and, in some cases, order the company to refund your money.
Why some subscribers decide to cancel or keep The Art Newspaper
Understanding the reasons why other Singapore subscribers choose to cancel or continue their subscription may help you decide whether cancellation is right for you.
Common reasons to cancel
| Reason | Typical scenario | Cancellation path |
|---|---|---|
| Cost concerns | Subscription price is too high relative to usage | Cancel within 14 days to claim full refund under cooling-off period |
| Low usage | You do not read The Art Newspaper regularly | Reassess usage; if minimal, cancel and save money |
| App or content issues | The app crashes, content is delayed, or content fails to load | Report issue to The Art Newspaper first; if unresolved, cancel and contact CCCS |
| Duplicate subscriptions | You accidentally subscribed twice or through multiple platforms | Cancel the duplicate immediately to prevent double charges |
Common reasons to keep your subscription
Subscribers who keep their Art Newspaper subscription typically cite access to time-sensitive art market news, detailed exhibition reviews, and cultural policy analysis that they cannot find elsewhere. If you work in the arts sector or collect contemporary art, The Art Newspaper provides specialist reporting that justifies the cost. If you use the subscription weekly or more, the per-issue cost is low relative to the value.
Contact information and cancellation addresses for The Art Newspaper
The following addresses apply if you need to contact The Art Newspaper by post or if you require additional support beyond email.
Customer care email (primary contact method)
For all subscription cancellations and customer service inquiries, email [email protected]. This is the fastest and most reliable contact method for Singapore subscribers. Include your full name, email address, order reference number and subscription details in every email. Allow 2 to 3 business days for a response.
Head office contact information
For general inquiries or formal complaints that email support does not resolve, you may contact The Art Newspaper's international head office:
The Art Newspaper
70 South Lambeth Road
London SE1 7PF
United Kingdom
Telephone: available on their website
Regional office contact (North america)
If you require additional support, the New York office is also available:
The Art Newspaper (New York)
Contact details available on their official website
Yafee recommends using the email address above for cancellation requests, as it is monitored regularly and generates an automated receipt confirming that your email was received. Physical mail to London may take several weeks to process.
Final checklist: ensure your cancellation is complete
Before you consider your cancellation finalised, work through the following checklist to confirm that every step has been completed correctly.
| Step | Action | Status |
|---|---|---|
| 1 | Identified the platform where you purchased your subscription (Web, iOS, Android, or Magzter) | Complete / Pending |
| 2 | Located your order reference number and original confirmation email | Complete / Pending |
| 3 | Submitted cancellation request via the correct platform or to [email protected] | Complete / Pending |
| 4 | Received written confirmation of cancellation from The Art Newspaper or the payment platform | Complete / Pending |
| 5 | Verified that no charges appear on your next bank or credit card statement | Complete / Pending |
| 6 | Saved all cancellation and refund-related emails for your records | Complete / Pending |
Summary: your next steps
Cancelling The Art Newspaper subscription in Singapore is straightforward once you identify the platform where you purchased it and follow the correct cancellation procedure. Your rights are protected by the Consumer Protection (Fair Trading) Act, which gives you a 14-day cooling-off period to cancel without penalty and claim a full refund. Beyond 14 days, you retain the right to cancel, but you will not receive a refund unless The Art Newspaper has breached its obligation to you.
To proceed, check your confirmation email to establish your purchase platform, then follow the cancellation method for that platform. If you purchased directly from The Art Newspaper website, email [email protected] with your cancellation request. If you purchased through iOS, Google Play, or Magzter, use the cancellation function within the app or on the platform's website. Monitor your bank statement to confirm that no further charges appear, and keep all cancellation confirmations for your records.
Yafee has helped thousands of consumers cancel subscriptions and claim refunds by providing clear, step-by-step guidance grounded in consumer law. If The Art Newspaper refuses to honour your cancellation or refund request, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) with evidence of your cancellation request and the company's refusal to comply. Yafee's platform connects you with the information and resources you need to protect your consumer rights, and Yafee recommends returning to this guide if you encounter any issues during the cancellation process.