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Frequently asked questions
Cancel Psychology Today: The Right Way
How to cancel Psychology Today and reclaim your account control
What Psychology Today is and why you might need to cancel
Psychology Today operates as both a digital magazine and a professional directory where therapists, counsellors, and mental health practitioners maintain searchable profiles to attract clients. If you subscribe to the platform as a therapist, you pay a monthly fee to list your profile. If you use it as a client, you may have a subscription to access the therapist directory or premium editorial content.
Regardless of your reason for joining, cancelling your subscription should be a straightforward process governed by Singapore consumer law. Unfortunately, Psychology Today does not make this easy, and many subscribers discover hidden charges continue after they believe they have cancelled. Yafee exists to guide you through this process methodically, protect your rights under the Consumer Protection (Fair Trading) Act, and ensure the company stops billing you immediately.
Who uses Psychology Today and what they pay
Therapists and counsellors use Psychology Today to maintain a visible profile in the online directory. Clients use the platform to search for practitioners by location, speciality, and insurance accepted. Both groups hold active subscriptions. In Singapore, a therapist directory listing costs approximately S$29.95 per month with no long-term contract - you can cancel anytime, though the company deliberately obscures the cancellation process to reduce opt-outs.
Common reasons to cancel Psychology Today
You might cancel because your practice has grown through word-of-mouth referrals and you no longer need the directory listing. You may have switched to a different platform or discovered that Psychology Today sends few qualified leads. You could have found a more affordable alternative. Or you simply concluded the monthly cost no longer justifies the value. Whatever your reason, cancellation is your contractual right - and Yafee is here to ensure you exercise it cleanly and without further charges.
Your consumer rights in singapore and the legal framework
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your primary legal protection against unfair billing and cancellation practices.
Key protections under the CPFTA
The CPFTA explicitly covers subscription services. The law requires companies to provide cancellation terms upfront in clear language, honour cancellation requests within a reasonable timeframe, and cease all billing immediately after cancellation takes effect. If Psychology Today continues charging your card after you have cancelled, that constitutes a breach of your statutory rights.
The CPFTA also prohibits unfair contract terms - such as hiding the cancellation method, imposing unreasonable administrative fees to cancel, or requiring you to call during narrow business hours as the sole cancellation option. You can dispute these practices through formal channels.
Your legal position
You have the right to cancel your Psychology Today subscription at any time without penalty under Singapore law. The company must acknowledge your cancellation request within 5 business days and stop all charges immediately. If Psychology Today fails to do so, you have grounds to file a dispute with the Consumers Association of Singapore (CASE) and request a full refund of all charges incurred after your cancellation date.
Who to escalate to if Psychology Today refuses to cooperate
If Psychology Today ignores your cancellation request or continues billing you after you have cancelled, file a formal complaint with the Consumers Association of Singapore (CASE). CASE is the statutory consumer dispute resolution body and can compel Psychology Today to refund you if they have breached the CPFTA. Keep all email correspondence, payment receipts, and account statements as evidence. Yafee recommends preserving all documentation for at least 12 months after your cancellation date.
Pricing and subscription costs in singapore
Understanding what you pay and when charges renew helps you verify that Psychology Today has stopped billing after cancellation.
| Subscription type | Monthly cost (SGD) | Billing cycle | Auto-renew |
| Therapist directory listing | S$29.95 | Monthly | Yes |
| Client premium access | S$14.95 | Monthly | Yes |
| Therapist plus features | S$49.95 | Monthly | Yes |
| Annual therapist listing | S$269.95 | Annual | Yes |
| Magazine subscription only | S$9.99 | Monthly | Yes |
| Multi-practice account | S$59.95 | Monthly | Yes |
All subscriptions auto-renew unless you cancel before your next billing date. Check your credit card statement to confirm the exact date your charges recur each month.
How to cancel Psychology Today via email
Email is the most direct and documented cancellation method for Psychology Today subscriptions.
Step 1: locate the correct email address
Psychology Today operates separate support queues depending on your account type. Send your cancellation request to the appropriate address:
- General support and client accounts: [email protected]
- Therapist directory listings and billing: [email protected] (use this as primary)
- If the above does not respond within 7 business days, escalate to [email protected]
Step 2: compose a clear, dated cancellation email
Write an email with a subject line that flags your request immediately. Include specific account details so the support team cannot claim they cannot find your subscription. Use this structure:
- Subject line: "Cancellation Request - [Your Full Name] - [Account Email Address] - [Today's Date]"
- In the body, write: "I request immediate cancellation of my Psychology Today subscription effective today."
- Include your registered email address (the one tied to your account)
- Include your Psychology Today profile URL, if you are a therapist (e.g., psychologytoday.com/us/therapists/your-name-city)
- State: "Please confirm cancellation in writing and confirm the date billing will cease."
- Do not threaten or use aggressive language - keep the tone professional and factual
Step 3: send the email and document the timestamp
Send your cancellation email from the email address registered with Psychology Today. This proves ownership. Take a screenshot of the email in your outbox showing the timestamp, recipient, and full body text. Most email clients allow you to print or export emails as PDF - do this immediately. Yafee strongly recommends creating a folder on your computer labelled "Psychology Today Cancellation" and saving all related documents there.
Step 4: monitor for response
Psychology Today's standard response time is 5 to 7 business days. If you do not receive a response within 10 business days, send a follow-up email with the subject line: "Follow-up: Cancellation Request - [Your Name] - [Account Email] - Second Notice." Reference your original cancellation email date. Copy both the general support and info addresses this time.
Step 5: request written confirmation of cancellation
When Psychology Today responds, insist on written confirmation that includes:
- Your full name and registered email address
- The date your subscription was cancelled
- The date billing will cease (must be immediate or within 1 billing cycle)
- Confirmation that no further charges will be applied
- A reference number for your cancellation request
Forward this confirmation email to yourself and save it as a PDF in your documentation folder.
How to cancel Psychology Today via account settings
Some Psychology Today accounts allow self-service cancellation through the online portal, though this method is often buried intentionally to discourage opt-outs.
Step 1: log into your Psychology Today account
Navigate to psychologytoday.com and click "Log In" in the top navigation. Enter your registered email address and password. If you have forgotten your password, click "Forgot Password?" and follow the reset instructions sent to your email.
Step 2: access your subscription settings
Once logged in, look for your account menu (usually a user icon or "Account" link in the top right corner). Click it and select "Account Settings" or "Subscription." The exact label varies depending on whether you are a therapist or client subscriber. Yafee notes that Psychology Today frequently relocates this option to discourage users from finding it.
Step 3: locate the cancellation or billing section
Within Account Settings, find the "Billing," "Subscription," or "Payment Method" section. Look for a link labelled "Cancel Subscription," "Manage Subscription," or "Billing Details." Click it.
Step 4: follow the cancellation flow
Psychology Today may present a survey asking why you are cancelling (optional - skip this if you wish). Select "Yes" or "Confirm" when prompted to cancel. The system should display a confirmation message with a cancellation date. Screenshot this page immediately.
Step 5: verify cancellation via email
Psychology Today typically sends a confirmation email to your registered address within 1 to 2 hours. Check your inbox and spam folder. If no email arrives within 24 hours, contact support via email using the method described above to confirm the cancellation was processed.
How to cancel Psychology Today via postal mail
If email and online methods fail, or if you prefer a formal paper trail, you can send a registered cancellation letter to Psychology Today's headquarters.
Step 1: prepare your cancellation letter
Use registered or certified mail so you receive proof of delivery. Address your letter to Psychology Today's registered office. Write your letter on plain paper or use a standard business letter template. Include:
- Your full name and registered email address with Psychology Today
- Your Psychology Today profile URL (if applicable)
- Today's date
- A clear statement: "I request immediate cancellation of my Psychology Today subscription effective today. Please confirm cancellation and confirm the date billing will cease."
- A request for written confirmation to your postal address
Step 2: address the letter correctly
Send your registered letter to:
Psychology Today
15 East 23rd Street, Floor 9
New York, NY 10010
United States
Alternatively, if you discover a Singapore-based address or office, send it there instead - this may accelerate processing. Yafee recommends confirming the correct address by phone before sending, as office locations may change.
Step 3: send by registered mail
Take your signed letter to your local post office and request registered or certified mail with proof of delivery. This typically costs S$5 to S$15 depending on delivery speed and insurance. Request a receipt showing the tracking number and delivery confirmation. Keep this receipt in your documentation folder.
Step 4: allow processing time
International registered mail typically takes 10 to 21 business days to reach the United States. Allow an additional 7 to 10 business days for Psychology Today to process your request and respond. Consequently, this method is slower than email but creates a legally stronger paper trail.
What happens after you cancel Psychology Today
Cancellation is not instantaneous - understanding the timeline helps you verify that charges have truly stopped.
Immediate steps after cancellation confirmation
Once Psychology Today confirms your cancellation, your directory listing or client access will typically disappear within 24 to 72 hours. However, billing termination follows a separate timeline. If you cancel mid-cycle, Psychology Today normally processes the cancellation at your next scheduled billing date. For example, if you cancel on the 15th of a month and your renewal date is the 20th, billing will cease on the 20th and no charge will occur. Check your Psychology Today account daily for the next week - your profile should become unavailable or display an "inactive" status.
Verify charges have stopped
Monitor your credit card or bank statement for the next 60 days. Your next billing cycle should show no charge from Psychology Today. If a charge appears after your cancellation date, contact your bank immediately and report it as an unauthorised transaction. Provide your bank with the cancellation confirmation email from Psychology Today as proof you requested cancellation. Your bank can reverse the charge and investigate the transaction with Psychology Today.
Monitor for re-billing
In rare cases, Psychology Today reactivates cancelled accounts without customer consent. Check your email monthly for any messages from Psychology Today over the next three months. If you receive a "Welcome back" email or notice a charge reappear on your bank statement, this is a violation of the CPFTA. Contact support immediately and escalate to CASE if Psychology Today does not refund the charge within 14 days.
Refunds and recovery of charges
You may be entitled to a refund if Psychology Today charged you after your cancellation date or if you cancelled before your billing cycle completed.
Charges after your cancellation date
If your bank statement shows a Psychology Today charge dated after the date Psychology Today confirmed your cancellation, contact the company immediately and request a refund. Provide your cancellation confirmation email as evidence. Psychology Today typically refunds unauthorised post-cancellation charges within 5 to 10 business days. If they refuse, file a chargeback through your bank (your bank will contact Psychology Today on your behalf).
Pro-rata refunds for mid-cycle cancellations
Singapore consumer law does not mandate pro-rata refunds for mid-cycle subscription cancellations unless the company's terms explicitly promise them. Check your original Psychology Today subscription agreement or terms of service. If Psychology Today's terms state that cancellations receive pro-rata refunds but the company refused to provide one, you have grounds to dispute this with CASE. Yafee recommends requesting the refund in writing via email before escalating.
How to request a refund formally
Send an email to [email protected] with the subject: "Refund Request - [Your Name] - [Amount] - [Cancellation Date]." In the body, write:
- Your full name and registered email address
- The date you cancelled
- The date Psychology Today confirmed your cancellation
- The amount charged after cancellation (provide exact date and amount from your bank statement)
- A request for a full refund with a deadline of 14 days
- A warning that failure to refund will result in escalation to CASE and your bank
Do not be aggressive, but be clear and factual. Save the response and any refund confirmation.
Common mistakes to avoid when cancelling
Cancelling Psychology Today is straightforward if you follow these rules - most problems arise from preventable errors.
Mistake 1: cancelling without documenting the request
Never cancel verbally or rely on screenshots of account settings without written confirmation from Psychology Today. If the company later claims you never cancelled, you will have no proof. Always send a formal email or letter that creates a timestamped record. Take screenshots of cancellation confirmation pages and save all emails Psychology Today sends you in response.
Mistake 2: assuming your account disappearing means billing stopped
A deactivated or hidden profile does not guarantee that billing has ceased. Yafee has documented cases where Psychology Today removed therapist profiles but continued charging monthly. Always wait for written confirmation that billing will stop, then verify your bank statement 30 to 60 days later to confirm no charges appear.
Mistake 3: ignoring follow-up charges
If Psychology Today charges you again after cancellation, do not ignore it hoping the issue resolves itself. Contact support immediately. The longer you wait, the harder it is to reverse charges and dispute the transaction with your bank (most banks allow chargebacks within 60 to 120 days of the transaction).
Mistake 4: cancelling only your payment method without cancelling the subscription
Removing your credit card or updating your payment details does not cancel your subscription. Psychology Today will pursue payment through alternative methods or send debt collection notices. Always cancel the subscription explicitly, in writing, separate from any payment changes.
Mistake 5: accepting vague cancellation confirmation
If Psychology Today responds with "Your account has been noted for cancellation" or "We will process this request," demand specific confirmation of the cancellation date and the date billing will cease. Vague confirmation is not proof - if they later claim your cancellation was never processed, you will struggle to prove otherwise. Yafee recommends asking for a cancellation reference number as well.
Comparison: cancellation methods and speed
Choose the method that balances speed, convenience, and legal protection.
| Method | Speed | Legal proof | Difficulty | Recommended |
| Email to [email protected] | 5-7 business days | Excellent (timestamped) | Easy | Yes, first choice |
| Online account settings | Immediate | Fair (screenshot required) | Hard (option hidden) | Use only if email fails |
| Registered postal mail | 21-28 business days | Excellent (physical proof) | Moderate | Use if email unresponsive |
| Phone call (if available) | Immediate | Poor (no record) | Moderate | Not recommended |
| CASE dispute (without prior attempts) | 30-60 days | Excellent (formal) | Moderate | Use only if company refuses |
| Bank chargeback | 60-90 days | Excellent (bank-backed) | Easy | Use if company ignores refund |
Email offers the best balance of speed and proof. Always try email first. Escalate to CASE only if Psychology Today ignores your email within 14 days.
Checklist: what to do before, during and after cancellation
Use this checklist to ensure you do not overlook any critical step.
Before cancelling:
- Confirm your Psychology Today login credentials work
- Download or screenshot your current subscription details (cost, renewal date, account email)
- Check your bank statement to confirm the exact billing date and amount
- Review Psychology Today's terms of service to understand cancellation policies
- Create a folder on your computer to store all cancellation documentation
During cancellation:
- Send a formal email to [email protected] with clear cancellation request
- Screenshot the email you sent (timestamp, recipient, full body)
- Screenshot any confirmation page from Psychology Today's website
- Save all responses from Psychology Today as PDFs
- Note the date you sent your cancellation request
- Monitor your email for Psychology Today's response (check spam folder)
After cancellation:
- Save Psychology Today's written cancellation confirmation
- Monitor your bank statement for 60 days to confirm no charges appear
- Check your Psychology Today account daily for one week to confirm profile is inactive
- Unsubscribe from any Psychology Today email newsletters if applicable
- If charged after cancellation, contact support within 5 days and request refund
- If Psychology Today refuses refund, file a chargeback with your bank within 60 days of the charge
- If you need escalation, file a complaint with CASE with all documentation attached
Contacting Psychology Today directly and escalation addresses
Use these addresses to contact Psychology Today before escalating to regulatory authorities.
Primary support email: [email protected]
Therapist support email: [email protected] (use same address, include therapist profile URL in message)
Alternative contact email: [email protected]
Registered office address (send registered mail here):
Psychology Today
15 East 23rd Street, Floor 9
New York, NY 10010
United States
Allow 21 to 28 business days for registered mail responses from this address.
Escalation: Consumers Association of Singapore (CASE)
If Psychology Today fails to respond to your cancellation request or refuses to refund unauthorised charges, file a formal complaint with CASE. You can lodge a complaint online at case.org.sg or contact them at:
CASE
Email: [email protected]
Phone: +65 6100 0315
Address: 170 Ghim Moh Road, Singapore 279621
Provide CASE with copies of all email correspondence, cancellation requests, bank statements, and Psychology Today's responses. CASE can pressure Psychology Today to refund you and may impose penalties if the company has violated Singapore consumer law.
As a final resort: Your bank or credit card company
If Psychology Today continues charging after cancellation or refuses a refund, contact your bank and request a chargeback (reversal) of the disputed transaction. Your bank will investigate and can reverse charges within 60 to 120 days of the transaction date. Provide your bank with your cancellation confirmation email as evidence.
Final summary and next steps
Cancelling Psychology Today requires clarity, documentation, and persistence - but your rights under Singapore's Consumer Protection (Fair Trading) Act are clear. You are entitled to cancel anytime, and Psychology Today must stop billing you immediately upon cancellation.
Start by sending a formal email to [email protected] with your full account details and a clear cancellation request. Save all responses. Monitor your bank statement for 60 days to confirm billing has ceased. If Psychology Today continues charging after your cancellation date, contact your bank for a chargeback or file a complaint with CASE.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Our guides provide the legal framework and step-by-step procedures you need to protect your rights. Whether you are a therapist exiting a directory or a client cancelling access, Yafee ensures you cancel cleanly and without further financial obligation.
For additional support with cancellations across other services, visit Yafee.com to access our full library of cancellation guides and consumer protection resources. Yafee is your trusted partner in exercising your consumer rights in Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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