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Frequently asked questions
Cancel London Review Of Books: Step-by-Step Guide
How to cancel London Review of Books in singapore: steps, refunds and your rights
What is London Review of Books
London Review of Books (LRB) is a bi-weekly literary magazine that publishes in-depth essays, book reviews and cultural commentary from prominent writers across the globe. You access LRB through print subscriptions, web browsers and dedicated mobile apps on iOS and Android. The publication reaches readers in over 180 countries, including Singapore, and offers flexible subscription options to match your reading habits and budget.
Who this guide is for
This guide is written for Singapore-based subscribers who want to cancel an LRB subscription, understand their refund entitlements or need clarity on platform-specific cancellation steps. Whether you subscribed via the LRB website, Apple App Store or Google Play, Yafee has created this resource to walk you through each method with precision and minimal friction. You will find step-by-step instructions, pricing details, consumer protections that apply to you in Singapore and practical tips to avoid common mistakes.
Why subscribers cancel London Review of Books
Readers cancel LRB subscriptions for many valid reasons: budget constraints, shifting reading interests, content overlap with other publications or simply wanting to pause rather than commit to renewal. Some subscribers find the bi-weekly frequency overwhelming or prefer to purchase single issues instead. Whatever your reason, you have the right to cancel without penalty, and understanding your options is essential.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework protecting you when you purchase digital and print subscriptions from any merchant, including London Review of Books.
Fair trading protections under singapore law
Under the Consumer Protection (Fair Trading) Act, merchants must display accurate terms and pricing before you pay. If LRB's refund policy promises a refund for undelivered print issues, that promise is enforceable. You have the right to cancel at any time, and you are entitled to a refund for issues you have paid for but not yet received, provided the merchant's own terms allow it.
For digital subscriptions purchased through the Apple App Store or Google Play, the app platform's refund policy applies alongside LRB's own terms. Apple offers refunds within 14 days of purchase for most subscriptions; Google Play offers a similar window. If either platform denies your refund unfairly, you can escalate to Singapore's Consumers Association of Singapore (CASE) for mediation.
Your legal position on cancellation and refunds
You are protected by law to cancel your subscription at any time. If you have paid for issues not yet delivered, you are entitled to a refund equal to the undelivered portion of your subscription, unless you have already accessed the content. Print subscriptions are governed by the same consumer protections as digital ones. If LRB's terms state a specific cancellation procedure, you must follow it, but the procedure itself cannot be unreasonably onerous or costly.
What to do if LRB refuses to cancel or refund
If LRB does not respond to your cancellation request within 7 business days, or if they deny a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate unfair trading complaints. You can file a complaint at www.case.org.sg or call 6100 0315. Document all email exchanges, screenshots of your subscription and proof of payment before you escalate.
Pricing and subscription plans
Below are the current subscription options available to you in Singapore across all platforms where LRB operates.
Current plans and costs in SGD
| Plan | Price (SGD) | Renewal period | Access type |
|---|---|---|---|
| Annual App Store subscription | S$149.98 | 12 months | All digital issues via app |
| Annual web subscription | S$155.00 | 12 months | Digital access via browser and app |
| Print subscription (annual, via website) | S$230.00 | 12 months | Physical copies mailed to your address |
| Print and digital (annual, via website) | S$310.00 | 12 months | Print issues plus full digital access |
| Single issue (selected volumes) | S$6.98-S$8.98 | One-off purchase | One specific issue in digital format |
Prices are subject to change and may vary depending on promotional offers active at the time of purchase. Annual plans renew automatically unless you cancel before the renewal date. You should note your renewal date to avoid unexpected charges.
How to cancel via the apple app store
Cancelling your LRB subscription through the Apple App Store requires you to access your account settings on your iPhone, iPad or Mac device.
Step 1: open the apple app store settings
- Open the App Store app on your Apple device.
- On iPhone or iPad, tap the profile icon in the top-right corner of the screen.
- On Mac, click your name in the top-right corner of the App Store window.
- Select "Subscriptions" from the menu that appears.
Step 2: locate your London Review of Books subscription
- Scroll through the list of active subscriptions until you find "London Review of Books."
- Tap or click on it to open the subscription details page.
Step 3: cancel the subscription
- Tap or click "Cancel Subscription" or "Edit."
- You will be asked to confirm your cancellation reason. Select the reason that applies to you, though this is optional.
- Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" again when prompted.
Step 4: verify cancellation
- Return to the Subscriptions menu and confirm that London Review of Books no longer appears in your active subscriptions list.
- Check your email for a cancellation confirmation message from Apple.
Your subscription will remain active until the end of your current billing cycle. After that date, you will lose access to the app and its premium content. Yafee recommends taking a screenshot of the cancellation confirmation for your records.
How to cancel via google play
Cancelling through Google Play requires access to your Google account on an Android device or via the web.
Step 1: access google play settings
- Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
- On your phone, tap the profile icon in the top-right corner.
- On the web, click your profile picture in the top-right corner.
- Select "Payments and subscriptions" from the menu.
Step 2: find your London Review of Books subscription
- Tap or click "Subscriptions."
- Locate "London Review of Books" in your list of active subscriptions.
- Tap or click on it to open the subscription details.
Step 3: cancel the subscription
- Tap or click "Cancel subscription."
- Google Play will ask you to confirm and may offer you a discount to retain the subscription. If you wish to proceed, tap "Yes, cancel subscription."
Step 4: confirm cancellation
- Return to your subscriptions list and verify that London Review of Books no longer appears.
- Check your email for a cancellation confirmation from Google Play.
Your access continues until the end of your current billing period. Yafee advises you to note the exact end date shown in your subscription details so you know when you will lose access.
How to cancel a print or web subscription
Cancelling a subscription purchased directly from the LRB website or via print requires you to contact the publisher in writing at their official cancellation address.
Step 1: gather your subscription information
- Locate your most recent LRB invoice or subscription confirmation email.
- Note your subscriber account number, email address and full name as they appear on your account.
- Have the billing address and payment method details ready in case you need to reference them.
Step 2: prepare your cancellation letter or email
- Draft a clear, concise email or letter that includes the following:
- Your full name and subscriber account number.
- The email address associated with your account.
- Your current billing address.
- The date you wish the cancellation to take effect (you may request immediate cancellation or cancellation at the end of your current billing period).
- A statement such as: "I request cancellation of my London Review of Books subscription effective [date]."
- Keep the language professional but straightforward; you do not need to provide a reason for cancellation.
Step 3: send your cancellation request to the official address
- Send your cancellation email or letter to the following address:
- Postal address for cancellations (UK and Rest of World): London Review of Books, Subscription Department, Northampton, United Kingdom.
- Email option: Contact the general customer service address via the LRB website contact form and request confirmation that your email has been received.
Step 4: follow up and confirm
- If you sent a postal letter, allow 7 to 10 business days for the cancellation to be processed.
- If you sent an email, follow up within 7 business days if you do not receive a confirmation response from LRB.
- Request written confirmation of your cancellation date in your follow-up communication.
Yafee recommends sending your cancellation via registered post or email with a read receipt so you have proof that LRB received your request. Keep a copy of your cancellation letter and any responses for your records.
Refunds and what you are entitled to
Your refund entitlement depends on the subscription type, the stage of your billing cycle at the time of cancellation and LRB's stated refund policy.
Refund eligibility for app store subscriptions
Apple and Google Play offer refunds within 14 days of the initial purchase for most subscription types. If you cancel within this window, you are entitled to a full refund of your subscription cost. After 14 days, refunds are not automatically issued but may be available if you provide a valid reason or if the service was not delivered as described.
If you cancel mid-cycle after the 14-day window, neither Apple nor Google Play will issue a refund, and you will retain access until the end of your paid billing period.
Refund eligibility for print and web subscriptions
LRB's published terms typically state that refunds are available for undelivered print issues only. If you have already received a portion of your subscription and request cancellation, you are entitled to a pro-rata refund for the undelivered portion. For example, if you cancel after receiving 6 months of a 12-month print subscription, you are entitled to a refund equivalent to 6 months of your subscription cost.
If you cancel before your first issue is delivered, you are entitled to a full refund of your subscription cost. This right is protected under the Consumer Protection (Fair Trading) Act and applies regardless of LRB's stated terms if the service has not yet been performed.
How to request a refund
- Contact LRB using the same method you used to cancel (email to the web address or postal letter to the Northampton address).
- Clearly state your request for a refund and specify the reason:
- "I have cancelled my subscription and request a pro-rata refund for undelivered issues."
- "I cancelled before receiving any issues and request a full refund."
- Include your account number, billing address and the date you cancelled.
- Provide proof of payment (credit card statement, invoice or bank transfer confirmation).
- LRB should process refunds within 14 to 30 days of receiving your request.
If LRB does not issue a refund within 30 days, or if they deny your refund without justification, escalate your complaint to CASE. Yafee has helped thousands of consumers cancel subscriptions and secure refunds through formal dispute resolution, and the same protections apply to you.
Common mistakes when cancelling London Review of Books
Most cancellation issues are easily avoidable with forethought and care. Below are the pitfalls you should avoid.
Mistake 1: assuming unsubscribe options in the app are the same as subscription cancellation
Simply logging out of the LRB app or deleting it from your device does not cancel your subscription. Your payment method is still charged on your renewal date. You must cancel directly through Apple, Google Play or by contacting LRB's subscription department, as outlined above.
Mistake 2: missing your renewal date
Subscriptions renew automatically unless you cancel before the renewal date. If you discover a charge after renewal has occurred, you still have grounds to request a refund if you cancelled before the renewal date but the system failed to process it. Contact CASE with proof of your cancellation request (email, postal receipt or screenshot) to investigate.
Mistake 3: not keeping proof of your cancellation request
Whether you cancel via app, email or postal mail, save all confirmation messages, screenshots and receipts. If a dispute arises about whether you cancelled, this documentation is your strongest evidence. Yafee recommends taking screenshots of cancellation confirmations before closing the app.
Mistake 4: contacting the wrong address or department
LRB has separate addresses for editorial correspondence and subscription cancellations. Always send cancellation requests to the Northampton subscription address, not the London editorial office. Sending your cancellation to the wrong department delays processing and may result in additional unwanted charges.
Mistake 5: failing to follow up if you do not receive confirmation
If you send a cancellation request and receive no confirmation within 7 business days, send a follow-up email or letter referencing your original request. This creates a clear record that you initiated cancellation in good faith and protects you if a dispute later arises.
What happens after you cancel
Cancelling your subscription triggers a clear sequence of events that you should track to ensure a smooth transition.
Immediate effects of cancellation
Once you cancel, your account status changes to "cancelled" or "inactive" in the LRB system. However, you retain access to your subscription content until the end of your current billing period. If you subscribed via the app, you will continue to receive notifications for new issues until that date. After the end date, all access to premium content is removed, and you will be prompted to subscribe again if you open the app.
Handling unwanted charges after cancellation
If you are charged after your cancellation date has passed, contact your bank or payment provider immediately. Request a chargeback or refund dispute citing that you cancelled before the charge was processed. Simultaneously, contact LRB with proof of your cancellation and ask for a refund. If LRB does not respond within 7 business days, escalate to CASE for mediation.
Reactivating your subscription later
You can reactivate your LRB subscription at any time by purchasing a new subscription through the app or website. Your old account data remains in the system and can be accessed if you use the same email address and password. Yafee advises you not to delete your account unless you want a complete fresh start, as deletion may result in loss of archived content.
Comparison of cancellation methods
The table below summarises the key differences between cancellation methods so you can choose the fastest and most convenient route for your situation.
| Cancellation method | Processing time | Refund eligibility (14+ days post-purchase) | Proof of cancellation |
|---|---|---|---|
| Apple App Store | Immediate | No (after 14-day window) | Email confirmation; in-app status |
| Google Play Store | Immediate | No (after 14-day window) | Email confirmation; in-app status |
| Postal letter to Northampton | 7-10 business days | Yes (pro-rata for print subscriptions) | Registered post receipt; written reply |
| Email to LRB contact form | 5-7 business days | Yes (pro-rata for print subscriptions) | Read receipt; written confirmation reply |
If you need immediate cancellation and are within 14 days of purchase, the app store methods are fastest. If you are outside the 14-day window and want a refund, contact LRB directly via postal mail or email to request a pro-rata refund for undelivered issues.
Contacting London Review of Books for cancellation
Use the contact details and procedures below to ensure your cancellation request reaches the correct department and is processed without delay.
Official cancellation address (postal)
Send all print and web subscription cancellations to:
London Review of Books
Subscription Department
Northampton
United Kingdom
Include your subscriber account number, email address and cancellation request date in your letter. Allow 7 to 10 business days for processing after posting.
Alternative general correspondence address
For editorial or other general enquiries (not cancellations), the London office address is:
London Review of Books
Wyn Russell Street
London
United Kingdom
Do not send cancellation requests to this address; they will be misrouted and delay your cancellation.
Email contact method
Use the contact form on the LRB website to send an email cancellation request. Request a read receipt so you have proof the email was delivered. Follow up within 7 business days if you do not receive a confirmation response.
Summary and next steps
Cancelling London Review of Books is straightforward when you follow the correct procedure for your subscription type. You are protected by Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to cancel at any time and claim a refund for services not yet delivered. If you subscribed via the Apple App Store or Google Play, you can cancel immediately through your device settings. If you subscribed directly through the LRB website or purchased a print subscription, send a written request to the Northampton address and allow 7 to 10 business days for processing.
Keep all proof of your cancellation request, including confirmation emails and screenshots. If LRB refuses to honour your cancellation or denies a refund you are entitled to, escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or 6100 0315. Yafee has helped thousands of consumers cancel subscriptions, secure refunds and resolve disputes with publishers and media outlets across Singapore and beyond. With this guide and the legal protections outlined, you have every tool needed to cancel confidently and recover any refunds due to you.