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Frequently asked questions
Cancel Yousician: The Right Way
How to cancel Yousician in singapore and protect your refund rights
What Yousician is and why you might cancel
Yousician is an interactive music-learning application that teaches guitar, piano, ukulele and other instruments through real-time feedback and structured lesson progressions. The app operates across iOS, Android and web platforms, with subscription tiers that unlock varying levels of access to lesson libraries, songs and sound-recognition technology.
You may decide to cancel for legitimate reasons: you have achieved your learning goals, the monthly or annual cost no longer aligns with your budget, or you prefer alternative learning methods. Nevertheless, cancelling Yousician demands deliberate action through the correct channel. Simply uninstalling the app or deleting your account does not suspend your subscription or halt future billing charges. Yafee recognises that many users are unaware of this critical distinction, which is why we have designed this guide to walk you through every cancellation pathway available to you in Singapore.
Understanding your legal protections as a singapore consumer
As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act. This legislation grants you the right to cancel purchases made online within a cooling-off period of 14 days from the date of purchase, provided you have not yet accessed or materially used the paid content. For subscriptions purchased directly through Yousician's website, this protection applies fully. However, if you acquired your subscription through the Apple App Store or Google Play, those platforms administer refunds in accordance with their own policies, not Yousician's terms.
Your legal position: You have the right to request a refund within 14 days of purchase if you have not accessed paid features, regardless of the cancellation channel. If Yousician or the app store refuses your refund request, you may escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS), the statutory body responsible for consumer protection enforcement.
Understanding these protections empowers you to negotiate refunds if you act quickly and have not consumed paid content. Yafee has guided thousands of subscribers through this process, ensuring they recover money they are legally entitled to claim.
Yousician subscription pricing in singapore
Before you decide whether to cancel, you must understand what you are paying for and whether your current plan matches your actual learning objectives and usage patterns.
| Plan name | Price (SGD) | Billing cycle | Instruments included |
|---|---|---|---|
| Premium (monthly) | $24.98 | Monthly | Single instrument unlimited |
| Premium (annual) | $148.98 | Annual | Single instrument unlimited |
| Premium Plus (monthly) | $37.98 | Monthly | All instruments unlimited |
| Premium Plus (quarterly) | $75.98 | Every 3 months | All instruments unlimited |
| Premium Plus (annual) | $228.98 | Annual | All instruments unlimited |
Pricing reflects rates current as of early 2026 and sourced from the iOS App Store for Singapore. Rates may vary slightly across Android, web platforms or regional storefronts.
Evaluating whether cancellation is financially prudent
If you subscribed to Premium Plus at $228.98 annually but exclusively use one instrument, downgrading to Premium at $148.98 per year saves you $80 annually without cancellation. Conversely, if you have not engaged with the app since purchase, cancelling within 14 days of your transaction date likely entitles you to a full refund under Consumer Protection (Fair Trading) Act provisions, provided you have not accessed paid content. Yafee recommends you audit your usage patterns before your next billing date arrives, ensuring you do not pay for a renewal you will not use.
How to cancel Yousician based on your subscription source
Your cancellation method depends entirely on where you made your original purchase: the Apple App Store, Google Play, or Yousician's website. Each platform manages subscriptions independently, and Yousician cannot cancel app store subscriptions on your behalf; you must initiate cancellation directly with the platform operator.
Cancelling through the apple app store on iOS
If you subscribed via iPhone or iPad, you must cancel through Apple's native settings, not through the Yousician app itself.
- Open the Settings app on your iPhone or iPad.
- If you use Face ID or Touch ID, settings is typically on your home screen.
- Tap your name at the top of the screen.
- This opens your Apple ID account menu.
- Select Subscriptions.
- All your active app store subscriptions appear here.
- Locate Yousician in the list and tap it.
- You will see your next renewal date and billing amount.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm your reason for cancellation.
- Confirm cancellation by selecting the final confirmation prompt.
- Your subscription is now cancelled and will not renew after your current billing period ends.
Apple will send you a cancellation confirmation email within minutes. Your access to Yousician continues until your current subscription period expires; you do not lose access immediately upon cancellation.
Cancelling through google play on android
If you subscribed via an Android device, Google Play manages your subscription independently of Yousician's website.
- Open the Google Play Store app on your Android device.
- Ensure you are logged in to the Google Account that purchased the subscription.
- Tap your profile icon in the top right corner.
- This is typically a circular avatar in the app toolbar.
- Select Manage subscriptions.
- A list of all active subscriptions for your Google Account appears.
- Tap Yousician to open your subscription details.
- You will see your renewal date, next billing amount and subscription status.
- Tap Cancel subscription.
- Google Play may offer you a discount or trial extension; decline these if you want to proceed with cancellation.
- Confirm cancellation at the final prompt.
- Google will send a confirmation email to your Google Account email address.
Your Yousician access persists until the end of your current billing cycle. Google Play does not revoke access immediately upon cancellation.
Cancelling a website subscription directly with Yousician
If you subscribed through Yousician's website rather than an app store, you cancel directly with Yousician through their account settings or support email.
- Log in to your Yousician account on yousician.com.
- Use the email address and password associated with your subscription.
- Navigate to Account Settings or Subscription Settings.
- This is typically found in a menu in the top right or under "My Account".
- Locate your active subscription or billing information.
- Your current plan, renewal date and next billing amount will be displayed.
- Select Cancel subscription or Manage subscription.
- Yousician will present you with retention offers; decline these if you wish to cancel.
- Confirm cancellation and provide feedback if requested.
- Yousician may ask why you are cancelling; this feedback is optional.
- Check your email for a cancellation confirmation from Yousician.
- This email confirms your cancellation date and final billing amount.
Alternatively, you may send a formal cancellation notice via email to [email protected] or by registered mail to Yousician's business address (detailed in the final section). A written cancellation is a stronger legal record if you later dispute a charge.
Requesting a refund within the cooling-off period
If you cancel within 14 days of purchase and have not materially used paid features, you are entitled to a refund under Singapore consumer law.
Refund eligibility and the 14-day window
Your right to a refund depends on two factors: the number of days elapsed since your purchase and your usage of paid content. The Consumer Protection (Fair Trading) Act grants you 14 calendar days from the date of purchase to cancel and claim a full refund. This cooling-off period begins on the date you made the transaction, not the date you first accessed the app.
However, your refund is forfeited if you have accessed or materially used paid content during this 14-day window. "Material use" means you have completed lessons, downloaded songs or used sound-recognition features beyond a simple trial. Merely opening the app or browsing the content library does not constitute material use and does not disqualify you from a refund.
Submitting a refund request
Once you have cancelled your subscription, contact the platform or Yousician directly to request a refund. Yafee advises you to submit your refund request in writing (email or registered letter) to create a documented record.
- Gather your order confirmation and receipt.
- Locate the email confirmation from your purchase date or platform (Apple, Google, Yousician).
- Calculate the number of days between purchase and cancellation.
- If more than 14 days have passed, a refund is not available unless you have grounds to claim unfair contract terms.
- Compose a clear email to the appropriate contact address.
- For Apple: contact Apple Support at reportaproblem.apple.com or via the Settings app.
- For Google Play: submit a refund request directly within the Google Play app under "Help and feedback".
- For Yousician website purchases: email [email protected] with your request.
- State your reason for the refund request clearly.
- Explain that you are invoking your right under the Consumer Protection (Fair Trading) Act to cancel within the cooling-off period and request a full refund.
- Provide your order date, subscription plan, amount paid and order number.
- Await a response within 5 to 7 business days.
- The platform or company must process your refund or provide a reason for denial within this timeframe.
- If the refund is denied, escalate your complaint to the CCCS if the grounds for denial appear unfair or unlawful.
- The CCCS will investigate whether the company has violated your consumer rights.
Refunds are typically credited back to your original payment method (credit card, Google Account or Apple ID balance) within 3 to 10 business days after approval. Do not expect an immediate refund; processing delays are normal.
What happens after you cancel Yousician
Cancelling your subscription does not immediately remove your account or erase your progress.
Access and data after cancellation
Your Yousician account remains active and your progress data persists on Yousician's servers. You retain read-only access to your lesson history, achievements and notes. However, you lose the ability to unlock new lessons, access advanced songs or use sound-recognition feedback once your current subscription period ends.
If you resubscribe at any point in the future, your progress and account are fully restored; you do not lose your learning history. Yafee recommends you do not delete your Yousician account immediately after cancellation, as deletion is permanent and cannot be reversed.
Ensuring no future charges occur
After cancellation, verify that your subscription status is set to "Cancelled" or "Expires on [date]" rather than "Active" or "Renews on [date]". Log back into your account or platform settings within 24 hours to confirm.
- On iOS: Check Settings > [Your Name] > Subscriptions > Yousician. It should show "Expires on [date]" with no renewal.
- On Android: Check Google Play > Profile > Manage subscriptions > Yousician. It should show "Cancelled".
- On Yousician website: Log in and verify your subscription status shows "Cancelled" or "Inactive".
If you see "Renews on [date]" or "Active", repeat the cancellation steps above immediately; your cancellation did not take effect.
Common mistakes when cancelling Yousician
Cancelling a subscription should be straightforward, but many users make avoidable errors that delay cancellation or forfeit refund rights. Yafee has documented the most frequent missteps so you can avoid them.
Deleting the app or account instead of cancelling the subscription
This is the most common mistake. Uninstalling the Yousician app or deleting your account does absolutely nothing to cancel your subscription. Your subscription remains active and charges continue to accrue on your billing method. The app and account are separate entities from the subscription.
You must explicitly cancel the subscription through the platform where you purchased it (Apple, Google or Yousician's website). Only then will billing stop.
Assuming app store "Refunds" cover subscription renewals
If you receive a refund via Apple App Store or Google Play, that refund applies only to the purchase you specifically disputed. It does not automatically cancel future renewals. You must cancel the subscription separately to prevent future charges, even if you received a refund for a past charge.
Missing the 14-day refund window
The cooling-off period is 14 calendar days from your purchase date, not from when you first open the app. If you delay cancellation beyond this window, you lose your unconditional refund right unless you can demonstrate that Yousician breached its contract or misrepresented the service. Yafee recommends cancelling as soon as you decide the subscription does not serve your needs.
Ignoring renewal date reminders
Yousician and app stores typically send email reminders 3 to 7 days before your subscription renews. Read these emails carefully. If you have decided to cancel but have not yet done so, this reminder is your final prompt. Cancelling after the renewal date means you pay for another month or year and must request a refund within the next 14 days.
Your cancellation checklist
Before you submit your cancellation, run through this checklist to ensure you have taken all necessary steps.
| Step | Completed | Notes |
|---|---|---|
| Identified your subscription source (Apple, Google or Yousician website) | ☐ | Check your purchase receipt or account settings |
| Logged into the correct platform with the correct account | ☐ | Ensure you use the email and account that purchased the subscription |
| Located your subscription in Settings or Account menu | ☐ | Verify you can see your next renewal date and billing amount |
| Clicked "Cancel subscription" and confirmed cancellation | ☐ | Watch for retention offers; decline them if you want to cancel |
| Received a confirmation email from the platform or Yousician | ☐ | Check your inbox and spam folder; keep this email for your records |
| Verified within 24 hours that the subscription status is "Cancelled" | ☐ | Log back in to confirm your cancellation took effect |
When to escalate your cancellation or refund dispute
If Yousician or the app store refuses to cancel your subscription or denies your refund request without a legitimate reason, you have recourse under Singapore law.
Escalation to the platform or Yousician support
First, contact support directly via email and clearly state your issue. Provide your order number, date of purchase, subscription plan and the specific reason for your complaint. Allow 5 to 7 business days for a response. If support does not resolve your issue, request escalation to a supervisor or management contact.
Escalation to the CCCS
If the company or platform still refuses to honour your cancellation or refund rights, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore. The CCCS is the statutory enforcement body for consumer protection law and has authority to investigate unfair trading practices, including unlawful subscription charges and wrongful refusal of refunds.
You can file a complaint online at cccs.gov.sg/complaints or in writing to the CCCS office. Include your order confirmation, correspondence with the company, and a clear statement of what remedy you are seeking (cancellation, refund or both). The CCCS does not charge a filing fee.
Yousician contact and formal cancellation address
If you elect to cancel via formal written notice, address your correspondence to Yousician's business contact below. Yafee recommends sending cancellation notices via registered mail or certified email (with read receipt) to establish proof of delivery.
Email cancellation
Send your cancellation notice to: [email protected]
Include the following information in your email:
- Your full name and email address associated with your Yousician account
- Your Yousician user ID or account number (if known)
- The subscription plan you wish to cancel (e.g., "Premium Plus Annual")
- Your requested cancellation date (typically the current date)
- A statement that you wish to cancel your subscription effective immediately or on your next renewal date
- A request for confirmation of cancellation in writing
Yousician support typically responds within 5 to 7 business days. Retain a copy of your email and Yousician's confirmation for your records.
Formal written cancellation via registered mail
For a more formal record, you may send a registered mail cancellation notice. Contact Yousician support first via email to obtain their registered business address, as postal addresses may change. Once you have the current address, address your letter as follows:
To: Yousician Customer Support
[Current registered business address]
Include the same information as listed above under "Email cancellation". Retain your registered mail receipt and tracking number as proof of delivery.
Why yafee helps subscribers cancel with confidence
Cancelling Yousician requires you to navigate multiple platforms, understand your legal rights and avoid common pitfalls that cost subscribers thousands of dollars in unnecessary charges. Yafee specialises in helping consumers across Singapore navigate subscription cancellations, refunds and disputes with digital services, music apps and learning platforms.
At Yafee, we ground every cancellation instruction in Singapore's Consumer Protection (Fair Trading) Act and other relevant consumer protection frameworks. We translate legal rights into step-by-step procedures you can execute immediately, whether you cancel through Apple, Google or Yousician directly. Our guides have helped thousands of consumers cancel subscriptions like Yousician, recover refunds they were legally entitled to claim and avoid future billing disputes.
If Yousician refuses your cancellation or refund request, Yafee provides guidance on escalating your complaint to the CCCS and preparing a formal dispute case. You do not need to pay a lawyer or use a third-party dispute service; Yafee's free resources equip you with the knowledge and templates to advocate for yourself under Singapore law.
Cancelling your Yousician subscription is your right as a consumer. Take action today, confirm your cancellation status within 24 hours and reclaim control of your subscription and budget. Yafee is here to ensure you do it correctly, completely and with full protection of your legal entitlements.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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