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Frequently asked questions
Cancel Tunemymusic: The Right Way
How to cancel TuneMyMusic and reclaim your money in singapore
What TuneMyMusic is and why cancellation matters
TuneMyMusic is a web-based playlist transfer service that moves your music libraries between streaming platforms such as Spotify, Apple Music, YouTube Music and Deezer. The service operates a free tier alongside a paid Premium subscription, which unlocks unlimited transfers, automatic syncing across platforms and watermark removal from exported files. If you subscribed to Premium but no longer require these features-or if the service has underperformed-cancelling promptly prevents unnecessary recurring charges and protects your consumer rights under Singapore law.
Understanding how TuneMyMusic subscriptions work
TuneMyMusic accepts payments through multiple channels: direct website subscription, Apple App Store, Google Play Store and third-party payment processors. This matters because your cancellation method depends entirely on where you completed the purchase. The platform itself does not retain centralised control over all subscription cancellations; instead, each payment channel-whether Apple, Google or the website-manages its own subscription lifecycle. Yafee advises that understanding this distinction is your first critical step toward a successful, clean cancellation without lingering charges.
When you should cancel TuneMyMusic
You might cancel if you have completed your playlist transfers, rarely use the backup or sync features, or wish to avoid recurring monthly charges. Premium costs approximately $2 USD per month, though the Singapore Dollar equivalent fluctuates with exchange rates and your payment method. If you subscribed via a third-party app store and have not actively used TuneMyMusic in several weeks, cancelling before your next billing date protects your bank account and keeps your digital subscriptions organised.
Your consumer rights under singapore law
Singapore law grants you specific protections when you purchase digital services, and understanding these rights ensures you can act with confidence.
What the consumer protection (Fair trading) act guarantees you
As a Singapore consumer, you are protected under the Consumer Protection (Fair Trading) Act (CPFTA), which governs unfair contract terms, misleading statements and refund entitlements. Although TuneMyMusic's standard terms declare that purchases are non-refundable, this blanket policy does not override your statutory rights. If the service fails to deliver as advertised-for example, if playlists do not sync correctly or Premium features malfunction-you retain the legal right to seek a refund or lodge a chargeback with your bank or credit card issuer. Yafee emphasises that your legal position remains strong even if TuneMyMusic refuses a refund through their normal channels.
Your legal position: what you can claim
You have the right to:
- Receive a refund if TuneMyMusic fails to provide the service as advertised within a reasonable time period.
- Request a chargeback from your bank or card issuer if TuneMyMusic ignores your refund request.
- Lodge a complaint with the Consumers Association of Singapore (CASE) for mediation if the company refuses to cooperate.
- Claim compensation for losses if the service breach causes demonstrable financial harm.
These rights apply regardless of TuneMyMusic's published refund policy, because consumer protection law takes precedence over individual contract terms.
Practical steps to protect yourself before cancelling
Before you cancel, document everything: take screenshots of your billing page, download email receipts from your payment method, and record the exact date you subscribed and the amount charged in SGD. If TuneMyMusic fails to sync playlists or Premium features do not work as promised, these records become critical evidence for a dispute or refund claim. The Consumers Association of Singapore (CASE) accepts complaints supported by this documentation and can mediate between you and TuneMyMusic at no cost. Yafee recommends preserving all receipts, screenshots and correspondence for at least 24 months after cancellation, as refund disputes and chargeback investigations often unfold over extended periods.
TuneMyMusic pricing and subscription plans explained
Understanding what you are paying for and the pricing structure helps you decide whether Premium remains value for money.
Plan structure and features
| Plan | Billing period | Price (USD) | Key features |
|---|---|---|---|
| Free | No subscription | $0 | Basic transfer, limited daily quota, standard quality |
| Premium | Monthly | $2.00 per month | Unlimited transfers, auto-sync, watermark removal, priority support |
Premium subscriptions renew automatically each month unless you cancel before the renewal date. The exact Singapore Dollar amount depends on the USD to SGD exchange rate at the time of billing and your payment processor's fees. Check your bank statement to confirm the precise SGD charge; this information becomes important if you later dispute the transaction.
How to cancel TuneMyMusic based on your payment method
Your cancellation process varies depending on where you originally subscribed; follow the steps that match your payment channel.
Cancelling an apple app store subscription
If you subscribed through Apple's App Store on iPhone, iPad or Mac, you must cancel directly through Apple's subscription settings; TuneMyMusic cannot process this cancellation on your behalf.
- Open the Settings app on your iPhone, iPad or Mac.
- On Mac, click the Apple menu and select "System Settings" (or "System Preferences" on older macOS versions).
- Tap or click your name at the top of the Settings screen.
- On Mac, look for your Apple ID in the top-left corner.
- Select "Subscriptions" (or "Media and Purchases" on older iOS versions).
- If you see "Subscriptions and Payments", tap that instead.
- Locate "TuneMyMusic" in the list of active subscriptions.
- Tap or click "TuneMyMusic" to open its subscription details.
- Tap or click "Cancel Subscription" at the bottom of the screen.
- Confirm the cancellation by selecting "Confirm" when prompted.
Apple will send you a confirmation email immediately. Your Premium access continues until the end of your current billing period, after which the subscription terminates automatically and no further charges occur.
Cancelling a google play subscription
If you subscribed through Google Play Store on an Android device, you cancel through your Google Play account settings; the TuneMyMusic app itself cannot process cancellations.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions".
- Tap "TuneMyMusic" from the list of active subscriptions.
- Tap "Cancel subscription".
- Follow the on-screen prompts to confirm the cancellation and select your reason for cancelling.
- Google Play may ask why you are cancelling; this feedback helps Google monitor service quality.
Google Play sends a confirmation email to your registered Google account email address. Your Premium subscription remains active through the end of the current billing cycle, then automatically deactivates with no further charges.
Cancelling a direct website subscription
If you subscribed directly through tunemymusic.com using a credit card, debit card or PayPal, you must cancel through your TuneMyMusic account dashboard.
- Log in to your TuneMyMusic account at tunemymusic.com.
- Navigate to your account settings or billing section.
- Look for a "Settings", "Account" or "Billing" link, typically in the top-right corner or main menu.
- Locate the "Subscriptions" or "Billing" section.
- Find your active Premium subscription in the list.
- Click or tap "Cancel Subscription" next to the Premium plan.
- Complete any confirmation steps, such as selecting a reason for cancellation or confirming your identity.
TuneMyMusic sends a cancellation confirmation email to your registered email address. Your Premium features remain available until the end of your current paid cycle, after which access terminates without further charges. If you cannot locate a cancellation button in your account dashboard, use the "Contact Us" form on the TuneMyMusic website and request manual cancellation; Yafee advises sending this request at least 48 hours before your next billing date to ensure the company processes it in time.
Cancelling via payment dispute if TuneMyMusic refuses
If TuneMyMusic fails to cancel your subscription or continues charging after cancellation, you can dispute the transaction directly with your bank or credit card issuer.
- Contact your bank or card issuer by phone, online banking or their mobile app.
- Request a chargeback for unauthorised or recurring charges from TuneMyMusic.
- Provide the transaction date, amount in SGD, and TuneMyMusic's merchant name as it appears on your statement.
- Submit evidence that you cancelled the subscription.
- Include screenshots of the cancellation confirmation, your account settings showing no active subscription, and email confirmations from Apple, Google or TuneMyMusic.
- The bank or card issuer investigates and either refunds the charge or requests additional evidence from TuneMyMusic.
This process typically takes 15 to 30 days, though complex disputes may extend longer. Your bank protects you during the investigation; the charge remains disputed and does not count against your account.
Refunds and timing after cancellation
Understanding what happens to your money after cancellation prevents confusion and helps you plan your next steps.
When you receive a refund
TuneMyMusic's standard terms state that subscriptions are non-refundable for the current billing period. However, you retain statutory rights under the CPFTA: if the service fails to deliver as advertised, you can request a refund regardless of this policy. If you cancel before your next billing date, no new charge occurs, and your current subscription access continues until the end of the paid period. If you are charged after cancellation, contact your payment provider immediately to dispute the unauthorised charge.
Refund timeline
If TuneMyMusic approves a refund (for example, because the service failed to function), the company processes the refund to your original payment method within 5 to 10 business days. Your bank or card issuer then credits the funds to your account within 1 to 3 additional business days, depending on your financial institution's processing speed. If you initiated a chargeback, the refund timeline extends to 15 to 30 days, as your bank must investigate the dispute and await TuneMyMusic's response.
What to do immediately after cancellation
Cancellation marks a transition point; a few careful steps ensure you maintain control of your data and avoid unexpected charges.
Verify the cancellation
Log in to your TuneMyMusic account within 24 hours of cancellation and check that Premium features no longer appear available. If you subscribed through Apple, Google or another platform, revisit your subscription settings in those apps and confirm that TuneMyMusic no longer appears in your active subscriptions list. If the subscription still shows as active, contact TuneMyMusic or your payment provider immediately; this signals a cancellation failure.
Download your data
Before your Premium access expires at the end of the billing cycle, download or export any playlists, transfer logs or backups you wish to keep. TuneMyMusic may delete your data after your account becomes inactive, so preserve anything of value now.
Monitor your bank statement
Watch your bank or credit card statement for the next 60 days and confirm that no further TuneMyMusic charges appear. If an unwanted charge appears after your cancellation, take a screenshot immediately and contact your bank or card issuer to dispute it. Yafee recommends setting a calendar reminder on the day after your next would-be billing date to check your statement; this simple step catches failed cancellations quickly.
Common mistakes when cancelling TuneMyMusic
Cancellation typically succeeds on the first attempt, but a few avoidable errors can cause delays or unexpected charges-stay alert to prevent them.
Deleting the app instead of cancelling the subscription
Deleting the TuneMyMusic app from your phone does not cancel your subscription. Your Premium charges continue because the subscription exists independently of the app itself, stored on Apple, Google or TuneMyMusic's servers. Always cancel through your payment provider's subscription settings before removing the app.
Cancelling too close to the billing date
If you cancel within 24 hours of your next billing date, TuneMyMusic or your payment provider may process the charge before your cancellation request is fully registered in their system. To avoid this, cancel at least 48 hours before your next billing date. Check your account or billing email to confirm the exact date of your next charge, then set a cancellation deadline at least two days earlier.
Failing to document the cancellation
If you do not save screenshots or confirmation emails after cancelling, you lack proof if a dispute later arises. Take a screenshot of the cancellation confirmation screen immediately after completing cancellation, and forward your confirmation email to yourself or save it to a folder labelled "Subscriptions Cancelled". This documentation becomes essential if you need to file a chargeback or complain to CASE.
Cancelling the wrong subscription
If you hold multiple subscriptions across Apple, Google and the TuneMyMusic website, verify which payment method you used when you signed up for Premium. Cancelling through the wrong channel leaves your actual subscription active and does not stop charges. Cross-check your bank statement to see which merchant name appears (Apple Inc., Google Play or TuneMyMusic directly), then cancel through that specific channel.
Comparison: keep or cancel TuneMyMusic premium
Before you cancel, weigh the value of Premium features against the monthly cost and your actual usage patterns.
| Reason to keep | Reason to cancel |
|---|---|
| You sync playlists between multiple streaming apps weekly or more often | You completed your transfer and rarely sync anymore |
| You regularly export or back up playlists | You use the free tier and never upgrade |
| You value watermark removal for professional use | $2 USD (approximately $2.50-$2.80 SGD) monthly is not worth your usage |
| You need priority support | You experienced service failures and want a refund |
If you identify with the right-hand column, cancellation makes financial and practical sense. If you genuinely rely on Premium features, the modest cost justifies keeping your subscription active.
How to contact TuneMyMusic if cancellation fails
If you cannot cancel through your normal payment channel or cancellation does not take effect, contact TuneMyMusic directly through their official support channels.
TuneMyMusic contact methods
TuneMyMusic does not publish a physical mailing address or phone number on their official website. Instead, the company directs all inquiries through their web-based contact form. Visit tunemymusic.com and select "Contact Us" from the main menu or footer; complete the form with your full name, email address, TuneMyMusic account email, and a clear description of your cancellation issue. State that you attempted to cancel through your payment provider and the cancellation did not register. Request written confirmation that your subscription is cancelled. Send this request at least 48 hours before your next billing date to allow TuneMyMusic time to respond and process the cancellation manually.
If TuneMyMusic does not respond within 7 business days, or refuses to cancel your subscription, escalate your complaint to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost to you and carries significant weight with service providers. Yafee advises filing a CASE complaint as your formal escalation route if TuneMyMusic ignores your cancellation request or refuses to honour your rights under the CPFTA.
Summary: your cancellation checklist
Use this step-by-step checklist to ensure your cancellation succeeds and leaves no outstanding charges.
| Task | Status |
|---|---|
| Identify which payment method you used (Apple, Google or website) | ☐ |
| Log in to your subscription account 48 hours before billing date | ☐ |
| Complete cancellation through the correct payment provider | ☐ |
| Take a screenshot of the cancellation confirmation | ☐ |
| Verify no active subscription 24 hours after cancellation | ☐ |
| Download any data or playlists you wish to keep | ☐ |
Yafee has guided thousands of consumers through cancellations with precision and confidence. By following this framework-understanding your legal rights under the CPFTA, cancelling through the correct payment channel, documenting your action and monitoring your bank statement-you protect yourself from unwanted charges and reclaim control of your subscriptions. If TuneMyMusic refuses to cooperate, CASE stands ready to mediate on your behalf at no cost. Take action today, and cancel with certainty.
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