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Frequently asked questions
Cancel Rebtel: Step-by-Step Guide
How to cancel Rebtel and reclaim control of your international calling costs
What Rebtel is and why you might cancel
Rebtel is a mobile calling application that enables you to make international calls at reduced rates over Wi-Fi or mobile data connections. You select a subscription plan for unlimited calling to specific countries, or you purchase pay-as-you-go credits when needed. The service renews automatically every 30 days until you manually deactivate it from your account dashboard.
Many users sign up for Rebtel expecting to save on international calls, only to discover they rarely use the service or have found cheaper alternatives through WhatsApp, Messenger, or their carrier's own international packages. If you find yourself paying for a subscription you do not use, you have clear legal rights to cancel without penalty. Yafee helps consumers understand their cancellation options and enforce those rights with confidence.
Reasons you might cancel Rebtel
You may cancel if you have switched to free calling applications, located a better rate with a competitor, no longer require international calling, or simply wish to reduce your monthly expenses. Your decision to cancel is yours alone, and the law protects your ability to do so without hidden fees or barriers.
Your consumer rights when cancelling Rebtel in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your right to cancel services, request refunds for legitimate claims, and dispute unfair billing.
What the law says about cancellations and refunds
Under Singapore's Consumer Protection (Fair Trading) Act, subscription services must permit cancellation within a transparent timeframe. Rebtel's published terms state that unused credits may be refundable if you request them within 90 days of purchase. Once you have used a subscription service, future charges cease only when you cancel before the next renewal date-you do not receive a partial refund for the remainder of your billing period.
If Rebtel refuses to cancel your subscription or denies a legitimate refund claim, you may escalate your complaint to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Yafee recommends documenting all communications with Rebtel: screenshots of your account settings, support emails, and billing records. This evidence proves essential if you file a formal dispute with the consumer authority.
Your legal position: what you can demand
You hold the right to deactivate your subscription at any time without incurring cancellation charges or penalties. Rebtel will cease billing you after your current billing cycle ends. If you paid for a monthly plan on the 15th and cancel on the 20th, you retain access until the 15th of the next month, but you do not receive a refund for those five unused days. This is lawful under Singapore's framework because you purchased a service for a defined period. However, if Rebtel fails to honour your cancellation request or continues charging after you cancel, you have grounds to lodge a formal complaint with CASE.
Why you should cancel before your next billing cycle
Timing your cancellation correctly prevents unnecessary charges.
Understanding rebtel's billing cycle
Rebtel renews your subscription every 30 days from your original purchase date. Your billing date appears in your account settings under "Subscriptions" or "My Plans." If your next charge is due on the 20th of the month and you cancel on the 18th, no further charge occurs. However, if you cancel on the 21st, you have already been charged for the next cycle, and you must request a refund for those unused credits within 90 days of purchase.
Setting a cancellation reminder
Mark your calendar for two days before your next renewal date. This buffer gives you time to log in, navigate your account settings, and complete the cancellation process without rushing. Yafee recommends cancelling during business hours so you can contact Rebtel's support team immediately if you encounter technical issues.
How to cancel Rebtel step by step
Rebtel offers two primary cancellation methods: via the mobile application or through the web portal. Both methods deactivate your subscription instantly.
Cancelling via the Rebtel mobile app
- Open the Rebtel application on your smartphone or tablet.
- Log in using your email address and password if you are not already signed in.
- If you have forgotten your password, tap "Forgot Password" and reset it via the link sent to your email before proceeding.
- Tap the menu icon (three horizontal lines, typically in the top left or bottom right corner).
- Select "Account Settings" or "Settings."
- Navigate to "Your Subscriptions" or "Active Subscriptions."
- Locate the subscription plan you wish to cancel.
- If you hold multiple subscriptions (for example, one plan for calls to India and another for the Philippines), each appears as a separate entry. Select only the plan you want to deactivate.
- Tap the "Deactivate" or "Cancel Subscription" button.
- Confirm your cancellation when the application prompts you. The app displays "Are you sure you want to cancel this subscription?" or similar language. Tap "Yes" or "Confirm."
- The application displays a confirmation message stating your subscription has been deactivated. Screenshot this confirmation for your records.
Cancelling via the Rebtel website
- Open your web browser and navigate to the Rebtel website.
- Click "Log In" at the top of the page.
- Enter your email address and password, then click "Sign In."
- If you cannot remember your login details, click "Forgot your password?" and follow the email recovery steps.
- Once you are logged in, locate the "Account" or "Manage Subscriptions" section in the main menu or dashboard.
- Find the subscription plan listed under "Active Subscriptions."
- Click "Cancel" or "Deactivate" next to the plan you wish to remove.
- The website prompts you to confirm your cancellation. Read the message carefully, which may explain remaining credit balance or access duration, then click "Confirm Cancellation."
- The website displays a confirmation page with your cancellation reference number and date. Save or print this page as proof of cancellation.
Obtaining written confirmation
After cancelling through the app or website, you receive an instant confirmation. Nevertheless, Yafee advises you to send a follow-up email to Rebtel's support team requesting written confirmation of your cancellation. Address this email to Rebtel's corporate support contact. Reference your cancellation date, the subscription plan you cancelled, and your account email address. This additional step creates an official record if disputes arise later.
What happens after you cancel Rebtel
Understanding the post-cancellation timeline helps you verify that Rebtel has honoured your request.
Immediate changes after cancellation
Once you cancel, Rebtel stops all future charges at your next scheduled renewal date. If you cancelled on the 10th and your renewal was due on the 20th, no charge appears on your 20th. Any credits remaining in your account remain available for 90 days from the date you purchased them. You can use these credits for additional calls if you decide to reactivate your subscription, or you can request a refund.
Checking your billing statement
Monitor your bank statement or credit card statement for the next 60 days to confirm that Rebtel has not charged you after your cancellation date. If an unexpected charge appears, contact your bank immediately and provide evidence of your cancellation (the screenshot or confirmation email). You can then file a chargeback dispute with your card issuer if Rebtel refuses to reverse the charge.
Reclaiming unused credits
If you have credits remaining in your Rebtel account and wish to obtain a refund, you must submit a request within 90 days of the purchase date for those credits. Contact Rebtel's support team with your account email, the date you purchased the credits, the amount, and a statement that you request a refund. Retain all correspondence for your records. Most requests are processed within 5 to 10 business days.
Refunds and unused credits policy
Rebtel's refund terms are clear and subject to Singapore's consumer protection law.
When Rebtel will refund unused credits
You may claim a refund for unused calling credits if you request it within 90 days of purchase. Subscription plans themselves are non-refundable once the billing period has begun, but the credits within those plans are refundable. Submit your refund request via Rebtel's support email or contact form, including your account details and the transaction date. Rebtel processes refunds to your original payment method within approximately 10 business days.
Subscription plan refunds
If you purchased a 30-day unlimited calling plan and cancel after using it for five days, you cannot reclaim the remaining 25 days' worth of charges. This is consistent with consumer law: you purchased a service for a defined period, and once that service has commenced, it is generally non-refundable. However, if Rebtel failed to deliver the service or misrepresented the plan, you have grounds to dispute the charge with CASE or your bank.
Common mistakes to avoid when cancelling Rebtel
Most cancellation problems arise from simple oversights. You can avoid these pitfalls by following a clear process.
Not checking the renewal date before cancelling
If you cancel after your renewal date has passed, you have already been charged for another 30 days. Check your account settings for the exact date you are charged each month. Aim to cancel at least one day before that date.
Confusing app deletion with account cancellation
Simply deleting the Rebtel app from your phone does not cancel your subscription. Rebtel continues charging you even after you have removed the application. You must log into the app or website and explicitly deactivate your subscription through the account settings menu.
Failing to save cancellation proof
Always screenshot your cancellation confirmation or save the confirmation email. If a dispute arises later, you need evidence that you cancelled on a specific date. This is your strongest defence against unauthorized charges.
Not following up on refund requests
If you request a refund for unused credits and do not receive it within 14 days, send a follow-up email. Reference your original request and include the date you submitted it. If Rebtel does not respond within 14 days of your follow-up, escalate the matter to CASE.
Comparison: Rebtel versus alternative calling services
Understanding how Rebtel compares to other options helps you decide whether cancellation is the right choice.
| Service | Cost structure | Best for | Cancellation ease |
|---|---|---|---|
| Rebtel | Subscription or pay-as-you-go; automatic renewal every 30 days | Frequent callers to specific countries | Simple; cancel anytime via app or website |
| WhatsApp Calling | Free (data only) | All users with internet connection | N/A; free service, no cancellation needed |
| Skype | Subscription or pay-as-you-go; manual renewal | Users who want flexibility and video calling | Simple; cancel in account settings |
| Google Voice | Free in the US; international calls charged per minute | Users in the United States | N/A; no subscription or account termination required |
| Carrier international plans | Monthly add-on to mobile bill; automatic renewal | Users who make occasional international calls | Contact your carrier; usually 48-hour processing |
If you have determined that WhatsApp or another free calling service meets your needs, cancelling Rebtel is financially prudent. Yafee has helped thousands of consumers eliminate redundant subscriptions and reclaim their money.
Escalation: what to do if Rebtel refuses to cancel
If Rebtel fails to honour your cancellation request or continues charging after you cancel, you have formal remedies under Singapore law.
Submitting a complaint to CASE
The Consumers Association of Singapore (CASE) investigates complaints against service providers that violate the Consumer Protection (Fair Trading) Act. File a complaint if Rebtel refuses to cancel your account, continues billing after you cancel, or denies a legitimate refund claim. You must submit your complaint within one year of the incident. Include all documentation: screenshots of your account, cancellation confirmation, emails to support, and billing statements showing unauthorized charges. CASE contacts Rebtel on your behalf and mediates a resolution. If mediation fails, CASE can refer your case to the Ministry of Trade and Industry (MTI) for further investigation.
Disputing charges with your bank
If Rebtel continues charging you after cancellation, contact your bank or credit card company immediately. Provide evidence of your cancellation (screenshots, confirmation emails) and request a chargeback. Your bank reverses the disputed charges while investigating. Rebtel then has a set period (usually 10 days) to respond with evidence that the charges were authorized. Your cancellation proof will almost certainly win the dispute in your favour.
How to contact Rebtel for support and cancellation inquiries
Rebtel provides multiple channels for support requests, and you should use the most reliable option for your situation.
Official contact methods
Rebtel's primary support channel is through the in-app messaging system or the website contact form. Log into your account, navigate to "Help" or "Support," and submit a message describing your issue. Rebtel typically responds within 24 to 48 business hours. For urgent matters or if you do not receive a response, contact Rebtel's corporate office in Stockholm, Sweden. The official mailing address for formal notices and disputes is Rebtel Networks AB, Stockholm, Sweden. When sending a formal cancellation notice by post, use registered mail and request a delivery receipt. Include your account email address, subscription plan details, and a clear statement that you request immediate cancellation. Keep a copy for your records.
Building your evidence file
From the moment you decide to cancel, document everything. Save screenshots of your account settings, billing statements, and any emails from Rebtel. Store these files in a folder on your computer or cloud storage service. If you must escalate to CASE or your bank, this evidence file becomes your strongest asset. Yafee strongly recommends this practice for all subscription cancellations: the investment of a few minutes now prevents disputes later.
Cancellation checklist
Use this checklist to confirm you have completed every step and protected yourself fully.
| Step | Action | Completed |
|---|---|---|
| 1 | Check your renewal date in account settings | ☐ |
| 2 | Cancel via the Rebtel app or website | ☐ |
| 3 | Screenshot your cancellation confirmation | ☐ |
| 4 | Email Rebtel support requesting written confirmation | ☐ |
| 5 | Save all correspondence in a dedicated folder | ☐ |
| 6 | Monitor your bank statement for 60 days post-cancellation | ☐ |
Summary and next steps
Cancelling Rebtel takes fewer than five minutes if you use the app or website. You hold clear legal rights under Singapore's Consumer Protection (Fair Trading) Act to cancel at any time without penalty. Time your cancellation for one day before your renewal date to avoid unnecessary charges. Save your cancellation confirmation and monitor your billing statement to confirm that Rebtel has honoured your request.
If Rebtel refuses to cancel or continues charging after you cancel, escalate to CASE or dispute the charges with your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unused credits, and enforce their consumer rights. Visit yafee.com today to explore your options and submit a cancellation request with confidence. Your financial control starts with taking action now.