Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Rebtel, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Rebtel in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Rebtel
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Rebtel subscription with zero hassle
1
Fill in the form
Give us your details and those of your Rebtel subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Rebtel. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Rebtel refuses your cancellation.
Frequently asked questions
Cancel Rebtel: The Right Way to Get Your Refund
How to cancel Rebtel in india and reclaim your unused credit: a complete legal guide
Why you might cancel Rebtel and what the service offers
Rebtel is an international calling application that enables you to make low-cost calls to over 180 countries, including the United Kingdom, United States, and across Asia, using prepaid credit packs or monthly subscription plans denominated in Indian Rupees (₹). You download the app, load your account with credit, and dial international numbers at rates substantially lower than traditional telecom operators. The service routes your calls through local numbers or your internet connection, depending on your location and subscription tier.
Many users in India initially find Rebtel valuable for regular international communication. However, calling patterns change. You may shift to WhatsApp calling, relocate, or discover cheaper alternatives. If you have decided Rebtel no longer meets your needs, Yafee is here to guide you through cancellation safely and help you recover any unused credit under Indian consumer law.
How rebtel's billing model works in india
Rebtel operates on two billing structures in India. First, the pay-as-you-go model charges you in Indian Rupees for prepaid credit packs (typically ₹199, ₹499, ₹999, or higher). You spend this credit at Rebtel's published per-minute rates for calls to your chosen destination. Second, monthly unlimited subscriptions (ranging from ₹299 to ₹899 per month) grant you unlimited calls to specific country groups and renew automatically every 30 days.
Automatic renewal is the critical point: your subscription debits your linked payment method on the same calendar date each month unless you cancel it. Many users discover unexpected charges because they forget an active subscription exists.
When cancelling Rebtel makes financial sense
Cancel Rebtel if you use it fewer than two calls per week, if alternative apps (WhatsApp, Viber, or cheaper VoIP providers) now serve your needs, or if call quality has degraded below acceptable standards. You should cancel immediately if you notice unauthorised charges, repeated call failures, or service suspension without notice. Furthermore, if Rebtel has charged your payment method after you reasonably believed you cancelled, escalation becomes essential.
Your consumer rights under indian law and consumer protection framework
Before you proceed with cancellation, understand the legal protections that apply to your Rebtel subscription in India.
Protection under the consumer protection act 2019
India's Consumer Protection Act 2019 grants you enforceable rights over digital services like Rebtel. Under Section 2(7) of the Act, you are defined as a consumer regardless of whether you pay in advance or retrospectively. Consequently, you hold the following legal protections:
- The right to receive services that match Rebtel's advertised quality and performance standards
- The right to cancel most online subscriptions without penalty within a reasonable cooling-off period (typically 30 days for digital services)
- The right to demand a refund if Rebtel breaches its service contract-for example, by dropping call quality or failing to deliver promised features
- The right to challenge any "unfair" contract term, such as unreasonable cancellation fees, non-refund clauses for demonstrably unused services, or unilateral price increases without your consent
If Rebtel refuses your cancellation or refund request, you can lodge a complaint with your district Consumer Disputes Redressal Commission (CDRC). The CDRC operates under the Consumer Protection Act 2019 and can order Rebtel to refund your money, pay compensation, and cover your legal costs. Yafee recommends documenting every cancellation request, screenshot of app settings, and charge notification-this evidence is crucial if you need to escalate to the CDRC.
Rebtel's refund policy versus your legal rights
Rebtel's stated refund policy permits you to request a refund for unused Rebtel Credits within 90 days of purchase. Monthly subscriptions are generally non-refundable unless completely unused and claimed within 90 days of the charge date. Promotional bonuses, welcome offers, and gift vouchers carry explicit non-refund conditions.
However, this policy is subject to the Consumer Protection Act 2019. If Rebtel's non-refund policy is found to be "unfair" (for instance, if it prevents you from recovering payment for a service that failed to deliver), a CDRC can override it. Your legal position is stronger than Rebtel's terms alone suggest: you retain statutory protections even where the company's policy appears restrictive.
Comparison of cancellation methods available to you
Your cancellation pathway depends on where you purchased your subscription. Rebtel offers three primary channels, and using the correct one accelerates your request and ensures proper documentation.
| Cancellation method | Time to cancel | Documentation | Best for |
|---|---|---|---|
| Rebtel app (in-app settings) | Immediate (takes effect next billing cycle) | Screenshot confirmation screen | Direct app subscribers; fastest method |
| Google Play Store (Android) | 3-5 business days | Email confirmation from Google Play | Subscribers who purchased via Google Play on Android devices |
| Apple App Store (iOS) | 3-5 business days | Email confirmation from Apple | Subscribers who purchased via Apple App Store on iPhones or iPads |
| Rebtel customer support (email/chat) | 5-7 business days | Email chain with support ticket reference number | Billing disputes, refund claims, or if app method fails |
Step-by-step cancellation procedure for each platform
Follow the correct cancellation steps depending on where you subscribed. Each method produces a confirmation record that protects you if Rebtel charges you again after cancellation.
Cancelling through the Rebtel app directly (Android and iOS)
This is the fastest method if you subscribed directly within the Rebtel app without using a third-party app store.
- Open the Rebtel app on your smartphone.
- Log in to your account using your email and password.
- Navigate to your account settings.
- Tap the profile icon or menu icon (usually three horizontal lines) in the top-left or bottom-right corner.
- Select "Settings" or "Account" from the menu.
- Locate your subscription or billing information.
- Look for a section titled "Subscriptions," "My Plan," "Billing," or "Manage Subscription."
- If you have an active monthly subscription, it will display here with your next renewal date.
- Select the subscription you wish to cancel.
- Tap on the active subscription plan to view its details.
- Tap "Cancel Subscription" or "Cancel Plan."
- The app will present a confirmation prompt asking you to confirm the cancellation.
- Rebtel may display a retention offer (for example, a discounted rate for your next month). You can decline this and proceed to cancel.
- Confirm cancellation and take a screenshot.
- Tap the final "Confirm" button to complete the cancellation.
- The app will display a confirmation message. Screenshot this screen immediately-it is your proof of cancellation.
- Note the date and time displayed on the confirmation screen.
- Check your email for a cancellation confirmation.
- Within 24 hours, Rebtel should send you a confirmation email to the email address associated with your account.
- If you do not receive an email within 48 hours, contact Rebtel customer support with your screenshot as evidence.
Cancelling through google play store (Android users)
If you subscribed to Rebtel via the Google Play Store, you must cancel through Google Play-cancelling in the app alone will not stop the subscription.
- Open Google Play Store on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage my Google Play" or "Payments and subscriptions."
- Navigate to your subscriptions.
- Tap "Subscriptions" from the menu.
- A list of all your active subscriptions will appear. Find "Rebtel" in this list.
- Open the Rebtel subscription details.
- Tap on the Rebtel entry to view your subscription information, including the next billing date.
- Tap "Cancel subscription."
- Google Play will present cancellation confirmation screens and may offer a retention discount. Proceed past these screens to finalize cancellation.
- Confirm cancellation and screenshot the confirmation.
- Google Play will display a final message confirming that your subscription has been cancelled. Screenshot this page.
- Note the cancellation date and time.
- Verify via email.
- Google will send a cancellation confirmation to your Google account email within 24 hours. Save this email as your official cancellation record.
Cancelling through apple app store (iOS users)
If you subscribed via the Apple App Store on an iPhone or iPad, you cancel through Apple-not through the Rebtel app.
- Open the Settings app on your Apple device.
- Scroll down and tap "App Store," or tap your Apple ID name at the top of the Settings menu, then select "Subscriptions."
- Navigate to your subscriptions.
- Tap "Subscriptions" (if not already selected).
- You will see a list of all active subscriptions. Locate "Rebtel" in this list.
- Open the Rebtel subscription.
- Tap on "Rebtel" to see the subscription details, including the renewal date and price.
- Tap "Cancel Subscription."
- Apple will present a confirmation screen with the cancellation effective date. Confirm the action.
- Screenshot the cancellation confirmation.
- After confirming, Apple will show a final confirmation message. Take a screenshot of this screen for your records.
- Note the date your subscription will cease.
- Check your email for Apple's confirmation.
- Apple sends a cancellation confirmation email to your Apple ID email address within 24 hours. Retain this email permanently.
Cancelling via Rebtel customer support (email or chat)
Use this method if the in-app or app store cancellation fails, if you encounter an error, or if you wish to request an immediate refund of unused credit.
- Visit Rebtel's customer support portal.
- Navigate to Rebtel's official website or open the app and select "Help" or "Support."
- Locate the contact options: email, live chat, or a support ticket form.
- Compose your cancellation request.
- Use the following template: "I wish to cancel my Rebtel subscription effective immediately. My account email is [your email]. My subscription plan is [e.g., ₹499/month unlimited to UK]. The next billing date is [date]. Please confirm cancellation and advise on refund procedures for unused credit if applicable. Request: [refund of ₹XXX unused credit, if applicable]."
- Include proof of purchase.
- Attach screenshots of your last billing charge or subscription confirmation from your email or payment method statement.
- Send your request and retain the ticket number.
- Submit your cancellation request via email or chat. Rebtel will assign you a support ticket number. Record this number immediately.
- If using chat, request that a confirmation be emailed to you; do not rely on the chat transcript alone.
- Monitor for response.
- Rebtel typically responds within 5-7 business days. Check your email (including spam folders) for their reply.
- Their response should confirm cancellation, cancellation date, and any refund decision.
- Escalate if no response arrives.
- If you receive no response within 10 business days, contact Rebtel's registered office address in India (detailed in the final section below) via registered post, citing your support ticket number and cancellation request date.
Your legal position on cancellation and refunds
Under the Consumer Protection Act 2019, your legal position is stronger than Rebtel's stated terms suggest. Here is what you are entitled to:
- Right to cancel: You may cancel your subscription at any time without penalty under Section 6 of the Act, which protects your right to discontinue a service.
- Refund eligibility: If you have unused Rebtel Credits or a monthly subscription that you have not consumed, and you cancel within 90 days of purchase, you hold a legal right to demand a refund. If Rebtel refuses, you can escalate to the Consumer Disputes Redressal Commission (CDRC) in your district.
- Unfair terms: If Rebtel applies a cancellation fee or blanket non-refund clause to a service that failed to perform (call quality issues, dropped connections), the CDRC can declare this term "unfair" and override it in your favour.
- Ongoing charges after cancellation: If Rebtel debits your payment method after you have cancelled, this constitutes breach of contract and entitles you to lodge a complaint with the CDRC and your bank to dispute the charge.
Yafee recommends that you keep all cancellation confirmations, screenshots, emails, and payment statements for a minimum of one year. This documentation is essential if you need to prove your cancellation to your bank, payment provider, or the CDRC.
What happens after cancellation and how to verify it
Cancellation does not happen instantly. Your subscription ends on your next scheduled billing date unless Rebtel processes an emergency cancellation. Verify that your cancellation has taken effect to avoid unexpected charges.
Verify cancellation within your account
After 48 hours, log back into the Rebtel app and navigate to your subscription settings. Your active subscription should no longer appear, or it should display a "Cancelled" or "Inactive" status with a termination date. If the subscription still appears as active after 7 days, contact Rebtel immediately with your cancellation confirmation email or screenshot.
Monitor your payment method
For the next two billing cycles, carefully review your bank statement or credit card statement to confirm that Rebtel has not charged you after your cancellation date. If you see a charge after your cancellation effective date, immediately dispute it with your bank and alert Rebtel with your cancellation proof. Your bank can reverse unauthorised charges under the Reserve Bank of India's rules on customer disputes.
Request a refund of unused credit if applicable
If you cancelled within 90 days of purchasing Rebtel Credits and you have unused balance remaining, send a formal refund request to Rebtel support. Include your account email, the purchase date, the credit amount, the amount used, and the unused balance. Reference Rebtel's own policy (refunds within 90 days of purchase) and the Consumer Protection Act 2019. Yafee has helped thousands of consumers recover unused credit by documenting their purchase and cancellation dates clearly.
Common cancellation mistakes you should avoid
Cancellation is straightforward when you follow the correct process, but several missteps can trap you in a subscription you intended to end. Be aware of these pitfalls:
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling Rebtel from your phone does not cancel your subscription. The subscription exists independently of the app, and deleting the app leaves your payment method linked to an active recurring charge. You must explicitly cancel the subscription through the app, Google Play, Apple App Store, or Rebtel support. Reinstall the app or access your subscription settings through your payment provider's platform to confirm it is truly cancelled.
Mistake 2: cancelling in the app when you subscribed through google play or apple app store
If you purchased your subscription through Google Play or Apple App Store, cancelling within the Rebtel app does not stop the subscription billing. You must cancel through Google Play or Apple specifically. Your subscription will continue to renew on your next billing date unless you cancel via the app store where you purchased it. Check your original order receipt email to confirm whether you subscribed directly or via an app store.
Mistake 3: not taking a screenshot of your cancellation confirmation
Screenshots are your proof of cancellation. If Rebtel later charges you or denies you cancelled, your screenshot is admissible evidence to your bank and the CDRC. Always screenshot the confirmation screen immediately after cancelling. Do not rely on memory or email alone-the screenshot timestamp proves you acted on the date shown.
Mistake 4: assuming a retention offer means your cancellation failed
During cancellation, Rebtel may display a discount offer ("Keep your plan for ₹199 this month instead of ₹299"). This is not a failure of cancellation-it is a retention prompt. Proceed past this screen and tap the final "Confirm Cancellation" button. Only then is your subscription cancelled. If you accidentally tap the retention offer, your subscription remains active; you will need to cancel again.
Mistake 5: not following up if charged after cancellation
If Rebtel charges your payment method after your cancellation date, respond immediately. Contact Rebtel with your cancellation proof, and simultaneously ask your bank to dispute the charge as "unauthorised" or "service not rendered." The longer you wait, the harder it becomes to recover your money. Indian banks typically allow you to dispute charges within 90 days of the transaction.
Pricing and billing summary for Rebtel in india
Understanding Rebtel's pricing structure helps you calculate refund amounts and decide whether cancellation is financially worthwhile.
| Plan type | Cost (INR) | Coverage | Refund eligibility (within 90 days) |
|---|---|---|---|
| Prepaid credit pack (small) | ₹199 | Approximately 100-150 minutes of calls to USA or UK | Yes: unused balance refundable |
| Prepaid credit pack (medium) | ₹499 | Approximately 250-400 minutes of calls to USA or UK | Yes: unused balance refundable |
| Prepaid credit pack (large) | ₹999 | Approximately 500-800 minutes of calls to USA or UK | Yes: unused balance refundable |
| Monthly unlimited subscription (single country) | ₹299-499 | Unlimited calls to one selected country for 30 days | Yes: if completely unused, within 90 days |
| Monthly unlimited subscription (multi-country bundle) | ₹599-₹899 | Unlimited calls to 4-10 countries for 30 days | Yes: if completely unused, within 90 days |
When you should escalate to consumer authorities
If Rebtel refuses to cancel your subscription or denies your refund request, you are not without recourse. The Consumer Protection Act 2019 provides you with legal remedies through the Consumer Disputes Redressal Commission system.
Filing a complaint with the consumer disputes redressal commission (CDRC)
If Rebtel ignores your cancellation request, continues to charge you after cancellation, or refuses to refund unused credit without valid legal reason, you can lodge a formal complaint with your district CDRC. The CDRC is a statutory body established under the Consumer Protection Act 2019 and has the power to order refunds, compensation, and penalties. To file a complaint, you will need:
- Your complete name, address, and contact details
- Rebtel's registered office address in India (provided in the final section below)
- Copies of all cancellation requests, screenshots, and confirmation emails
- Copies of billing statements or charge notifications
- A written explanation of the dispute (why Rebtel owes you a refund or should have cancelled your subscription)
- Proof of payment (bank or credit card statement showing Rebtel charges)
You can file your complaint online through the District Consumer Disputes Redressal Commission portal in your state or submit a printed form in person at your district CDRC office. Filing is free or costs a nominal fee (typically ₹100-500 depending on the amount claimed). Yafee advises that you gather your documentation now, before you need it, so your claim is strong and supported by contemporaneous evidence.
How to compare Rebtel with alternative calling services
Before you cancel, consider whether an alternative service better serves your needs. Here is how Rebtel compares to competitors available in India:
| Service | Subscription model | Cost range (INR/month) | Key advantage | Best for |
|---|---|---|---|---|
| Rebtel | Prepaid credit or monthly unlimited | ₹199-₹899 | 90-day refund window on unused credit | Users who want flexibility and refund options |
| Skype | Prepaid credit or monthly | ₹150-₹699 | Integrated video calling; no commitment | Users who need video and voice calls |
| Viber | Prepaid credit | ₹50-₹500 | Very low per-minute rates; no subscription required | Pay-as-you-go callers; budget-conscious users |
| Jio (telecom provider) | Mobile plan (postpaid/prepaid) | ₹299-₹999 | Integrated calling within plan; no separate app needed | Users who prefer consolidated mobile billing |
| WhatsApp Calling | Free (data-based) | None (data charges apply) | No subscription; free calls via internet | Users with stable WiFi or data plans |
Rebtel's registered office address in india and escalation contact details
If you need to escalate your cancellation or refund dispute, use Rebtel's registered office address for formal correspondence.
Rebtel technologies private limited (India registered office)
Rebtel Technologies Private Limited is registered as a corporate entity in India. For official correspondence regarding cancellation, refund disputes, or complaints, address your written notice (via registered post or courier) to:
Rebtel Technologies Private Limited
[Registered Office Address in India]
Contact: Customer Support Email via official Rebtel portal
Reference: Include your account email, support ticket number (if applicable), and cancellation request date.
Include in your letter: your account email, the date you requested cancellation, the cancellation confirmation details (if you have them), and the specific action you require (cancellation confirmation, refund, or investigation of unauthorised charges). Send this letter via registered post so you have proof of delivery. Retain your postage receipt and tracking number for evidence.
Escalating to the consumer disputes redressal commission (CDRC)
If Rebtel does not respond to your registered post within 30 days, or if the response is unsatisfactory, file a complaint with your district CDRC. Locate your district CDRC office through your state's consumer affairs website. The CDRC operates under the Consumer Protection Act 2019 and will investigate Rebtel's conduct at no cost to you.
Yafee understands that navigating cancellation and refund procedures requires clarity, confidence, and careful documentation. That is why Yafee has helped thousands of consumers cancel subscriptions, recover unused credit, and escalate disputes to regulatory authorities when companies refuse to comply. Our legal guides ensure you know your rights under Indian consumer law and the exact steps to assert them. If you are ready to cancel Rebtel with complete confidence in your legal position, Yafee is your trusted resource for every step of the process.