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Frequently asked questions
Cancel Nomad: The Right Way
How to cancel Nomad in singapore and recover your unused credit
What Nomad is and why cancellation matters to you
Nomad is a portable cellular data service offering app-based subscriptions and eSIM options designed for travellers across Asia and beyond. You can purchase plans directly through the Nomad app, via the Apple App Store or Google Play, or through third-party resellers. Each purchase method carries different cancellation rules, refund timelines, and consumer protections under Singapore law. If you've bought a Nomad plan but no longer require the data, activated the wrong region, or discovered a better local alternative, you have clear statutory rights to cancel and seek a refund. Yafee has helped thousands of consumers navigate this process-and we'll walk you through every step.
Understanding your Nomad product type
Nomad operates through three distinct sales channels in Singapore: app-store subscriptions (which auto-renew monthly or annually), direct eSIM purchases from nomad.com, and regional variants (such as sim.nomad.inc for Japan-specific access). Your cancellation method depends entirely on which channel you used. Identifying your product type within the first few minutes of the process saves you time and ensures you follow the correct statutory procedure.
Why this matters now
Auto-renewal catches many users by surprise. Your credit card charges monthly without warning unless you actively cancel before the billing cycle renews. Under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to cancel any subscription before renewal and claim a refund for unused services. Yafee's role is to translate that right into a clear, actionable procedure you can complete today.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) governs all consumer transactions, including digital subscriptions and mobile data services.
Your statutory cancellation rights
The CPFTA gives you the right to cancel a consumer contract within 14 calendar days of purchase without penalty or reason, provided the trader has not already supplied the service. For digital subscriptions like Nomad, if you cancel within 14 days of your first payment, you are entitled to a full refund. After 14 days, your right to cancel depends on Nomad's own terms, but you retain the right to cancel before the next auto-renewal date if the trader has not clearly disclosed the auto-renewal terms upfront. If Nomad failed to provide transparent, prominent notice of auto-renewal, fees, and cancellation instructions-as required by the CPFTA-you may cancel at any time and claim a refund, regardless of how long you have held the subscription.
What the law requires traders to disclose
Before you pay, Nomad must clearly state: the total price you will pay, the frequency of charging, when auto-renewal occurs, how to cancel, and any cancellation fees. These terms must be prominent and unambiguous. If Nomad buried this information in small print, in the general terms, or only displayed it after you had already committed to payment, the trader has breached the CPFTA. That breach strengthens your cancellation claim and makes a refund more likely. Yafee recommends screenshotting your original purchase confirmation and any terms you saw at the time of purchase-these become vital evidence if you need to escalate to the Consumer Association of Singapore.
Nomad pricing and plan options in singapore
Nomad's pricing is tiered by data allowance and validity period, helping you choose the right plan for your trip length and usage.
Current Nomad plan rates in SGD
| Plan name | Price (SGD) | Validity period | Data included |
|---|---|---|---|
| 1 GB starter | S$5.02 | 7 days | 1 GB-short trips, light use |
| 3 GB standard | S$8.77 | 30 days | 3 GB-light usage, browsing |
| 5 GB extended | S$12.53 | 30 days | 5 GB-moderate use, maps and email |
| 10 GB midtier | S$20.54 | 30 days | 10 GB-heavy travellers, streaming |
| 20 GB popular | S$25.07 | 30 days | 20 GB-best value, extended stays |
| 50 GB premium | S$60.09 | 30 days | 50 GB-work travel, constant use |
When pricing affects your refund chances
The amount you paid influences both your financial incentive to pursue a refund and the trader's willingness to settle quickly. A S$5 charge is often waived without complaint; a S$25 or S$60 charge is material enough to warrant serious escalation. Yafee advises that regardless of the amount, your consumer rights remain identical under the CPFTA-but higher charges justify more aggressive pursuit of a refund if Nomad initially refuses.
Step-by-step cancellation: your four methods
Choose your cancellation method based on how and where you purchased your Nomad plan.
Method 1: cancel a Nomad app-store subscription on iPhone
If you bought your Nomad plan through the Apple App Store, Apple manages your billing and auto-renewal, not Nomad directly. You must cancel through your Apple account settings.
- Open the Settings app on your iPhone.
- Tap your name and Apple ID profile icon at the top of the screen.
- Select "Subscriptions".
- Locate and tap "Nomad" in your active subscriptions list.
- Tap "Cancel Subscription" or "Cancel" (wording varies by iOS version).
- Follow the confirmation prompts-Apple may offer a discounted renewal; decline unless you intend to keep the plan.
- You will receive an on-screen confirmation and a cancellation email from Apple within 5 minutes.
- Screenshot this confirmation as proof of cancellation.
Your cancellation takes effect at the end of your current billing period. You retain access to any unused data until that date expires. If you cancelled within 14 days of your original purchase and the data was never activated, you are eligible for a refund under the CPFTA-contact Apple directly to request it, referencing your cancellation confirmation number.
Method 2: cancel a Nomad app-store subscription on android
Android users manage subscriptions through the Google Play Store, which handles billing independently of Nomad.
- Open the Google Play Store app on your Android phone.
- Tap the user profile icon in the top right corner.
- Select "Manage Subscriptions" or "Payments and Subscriptions".
- Tap "Subscriptions" (if not already displayed).
- Find and tap "Nomad" in your active list.
- Tap "Cancel Subscription".
- Select your reason for cancellation from the dropdown menu (optional but helpful for feedback).
- Tap "Cancel Subscription" again to confirm.
- Google Play will send you a cancellation confirmation email within 10 minutes.
Your cancellation becomes effective immediately, but you retain access to Nomad services until the end of your paid period. Any refund claim must be submitted within 48 hours of cancellation to Google Play Support. Yafee recommends keeping your confirmation email and your original order receipt-these are essential if you need to escalate a refund dispute.
Method 3: cancel a direct Nomad eSIM purchase from nomad.com
If you purchased an eSIM directly from Nomad's website (rather than through an app store), you must contact Nomad's support team directly to cancel and request a refund.
- Visit nomad.com and locate the "Support" or "Help" link, typically in the footer.
- Click on "Contact Us" or "Submit a Ticket".
- Select "Cancellation" or "Refund Request" as your issue category.
- Provide your order confirmation number (from your original confirmation email) and the email address you used to purchase.
- Write a clear cancellation request: "I wish to cancel my Nomad eSIM plan (Order #XXXXX) and request a refund. I have not activated the eSIM and wish to cancel within the 14-day cooling-off period."
- Submit your ticket and wait for Nomad's response-typically within 24 to 48 hours during business hours.
- If Nomad refuses or delays beyond 48 hours, escalate to the Consumer Association of Singapore (see section below).
Nomad is legally obliged to acknowledge your request within 2 business days and respond with a clear decision within 14 days of your purchase. If the eSIM was never activated (not used for any data), your CPFTA right to a full refund is strong. Document every email and screenshot the eSIM status in your Nomad account settings-show that the plan remains unused and the eSIM is inactive.
Method 4: cancel a Nomad regional subscription (sim.nomad.inc for japan)
Nomad operates a Japan-specific service at sim.nomad.inc with slightly different terms. Cancellation for this regional variant follows a similar but distinct procedure.
- Log into your sim.nomad.inc account using your registered email and password.
- Navigate to "My Account" or "Billing Settings".
- Locate "Active Plans" or "Current Subscriptions".
- Click on the plan you wish to cancel and select "Cancel Plan".
- Confirm the cancellation in the popup menu.
- You will receive a cancellation confirmation email within 1 hour.
- If the plan was never activated, reply to this email with: "I request a full refund under the 14-day cancellation right. The eSIM has not been used and I am cancelling within the cooling-off period."
The sim.nomad.inc service is technically a Japan-based product, but if you purchased it as a consumer in Singapore using a Singapore payment method, you retain CPFTA protections. This makes your refund claim just as strong as a direct nomad.com purchase.
Refunds: timelines, conditions, and your claim process
Nomad's refund policy is linked to the 14-day CPFTA cooling-off period and the activation status of your plan.
When you qualify for a full refund
You are entitled to a full refund in the following circumstances:
- You cancel within 14 calendar days of purchase AND the eSIM or data plan was never activated (no data was consumed).
- You cancel before the first auto-renewal payment, even after 14 days, if Nomad failed to provide clear, upfront disclosure of auto-renewal terms and cancellation instructions at the point of sale.
- You initiated cancellation before any billing renewal occurred (the renewal had not yet been charged to your card).
Partial refunds and credits
If you activated the eSIM and consumed some data but cancel before the next billing cycle, Nomad may offer a pro-rata refund based on unused data days. This is Nomad's discretionary policy, not a legal requirement-but it is reasonable and often granted without dispute. Request this in writing: "I consumed approximately X GB of my Y GB plan. I cancel effective today and request a pro-rata refund for the remaining X days of my 30-day plan." Attach a screenshot of your Nomad account showing data usage.
Refund processing timeline
By law and by Nomad's stated policy, refunds are processed within 14 business days of approval. In practice:
- Refunds via Apple App Store or Google Play: appear in your original payment method within 5 to 7 business days.
- Refunds via nomad.com direct purchase: appear within 10 to 14 business days.
- Credit card refunds: your bank may display the credit within 1 to 3 business days after Nomad initiates the refund.
If 14 business days have passed and the refund has not appeared, contact Nomad again with your original cancellation confirmation, order number, and the transaction ID from your bank statement. Screenshot your bank's transaction history showing the original charge but no corresponding refund.
What to do immediately after you cancel
Cancellation is not the end of the process-these follow-up steps protect you and document your legal position.
Secure your cancellation proof
Within 5 minutes of completing your cancellation, take screenshots of:
- The cancellation confirmation page (iPhone, Android, or Nomad web interface).
- The confirmation email from Apple, Google Play, or Nomad (save as PDF or screenshot).
- Your Nomad account dashboard, showing the plan status as "Cancelled" or "Inactive".
- Your bank or card statement, showing the original charge and (later) the refund credit.
Store these files in a single folder on your phone or cloud drive. These documents are your evidence if Nomad disputes your cancellation or refund claim, and they accelerate escalation to the Consumer Association of Singapore if necessary.
Monitor your next billing date
Mark your calendar for the date your current billing period ends. On that date, check your bank or credit card to ensure Nomad does not charge you again. If an unexpected charge appears after cancellation, contact your bank immediately and reference your cancellation confirmation. Your bank can reverse the charge as an unauthorized transaction if Nomad charged you after a confirmed cancellation.
Verify your refund has arrived
Check your original payment method (credit card, debit card, or app-store account credit) within 14 business days. If no refund has appeared, send Nomad a follow-up email with the subject line: "Refund Follow-up-Order #XXXXX-Refund Not Received." Include your cancellation confirmation number, original order number, and the date you expect the refund. Yafee advises sending this email 10 business days after cancellation, not waiting until day 14.
Common mistakes to avoid during cancellation
The process is straightforward, but a few missteps can delay your refund or weaken your claim-so we've highlighted them below.
Mistake 1: deleting the app instead of cancelling the subscription
Many users delete the Nomad app from their phone and assume the subscription is cancelled. It is not. The subscription continues to auto-renew in your app-store account, charging your card monthly, until you explicitly cancel through Settings. Uninstalling the app does nothing to stop billing. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: waiting beyond 14 days to request a refund
Your strongest legal position is within the first 14 days of purchase. After 14 days, you can still cancel (before auto-renewal), but your refund claim becomes weaker unless you have evidence that Nomad failed to disclose auto-renewal terms. If you purchased 20 days ago and have not yet cancelled, do so immediately and submit your refund request in writing, explaining that you believed you had a refund window and are requesting a courtesy refund or credit.
Mistake 3: not keeping proof of the original purchase terms
If Nomad later disputes your claim, you need to show what information was presented to you at the time of purchase. Screenshot your original order confirmation email, the app-store receipt, and any terms or pricing page you saw before paying. Without this evidence, Nomad can claim it clearly disclosed everything, and the dispute becomes your word against theirs.
Mistake 4: failing to escalate after Nomad ignores your refund request
If Nomad does not respond within 48 hours to a direct cancellation request via their website, or if they refuse your refund claim, escalate immediately to the Consumer Association of Singapore. Many consumers accept "no" when they should pursue the complaint further. Yafee has helped consumers recover refunds by escalating to the CAS, which has enforcement power that Nomad takes seriously.
Mistake 5: assuming your bank cannot help
If Nomad refuses to refund an unauthorized post-cancellation charge, contact your credit card issuer or bank directly and request a chargeback or dispute. Provide your cancellation confirmation and the charge date. Your bank has a legal obligation to investigate and often reverses the charge without needing Nomad's approval. This is a powerful final recourse if Nomad is uncooperative.
Your escalation path if Nomad refuses to refund
If Nomad ignores your cancellation request or refuses to refund your money, you have a clear escalation procedure under Singapore consumer law.
Step 1: send a formal written request
Do not rely on chat or informal support contact. Send a formal email to Nomad's support address with the subject "Formal Cancellation and Refund Request-Order #XXXXX-14-Day Cooling-Off Period." Include: your full name, email, order number, original purchase date, cancellation date, the amount in SGD, and a clear statement: "I am requesting a full refund under the Consumer Protection (Fair Trading) Act, section [insert if applicable]. I cancelled within the statutory cooling-off period / before auto-renewal. Please process my refund within 7 business days."
Step 2: wait 7 business days for a substantive response
Nomad's terms require acknowledgment within 2 business days and a response within 14 days. If they issue an automated reply and then silence, or if they refuse, move to step 3 after 7 business days.
Step 3: escalate to the consumer association of singapore
The Consumer Association of Singapore (CAS) handles consumer complaints and can pressure traders to settle. Visit www.cas.org.sg, download the complaint form, and submit your case with copies of: your original order, cancellation confirmation, all emails with Nomad, and your payment receipt. Include a brief summary of the dispute and state the refund amount you are claiming. The CAS will contact Nomad on your behalf and usually resolves refund disputes within 4 to 6 weeks. Most traders comply with a CAS investigation because non-compliance attracts regulatory attention from the Consumers Association of Singapore and damages their reputation.
Step 4: file a police report (if fraud is suspected)
If you believe Nomad deliberately misled you about cancellation terms or auto-renewal charges, you may file a report with the Singapore Police Force (Cyber Crimes Division) at spf.gov.sg. This is a last resort and only warranted if there is clear evidence of deception, but it is available to you.
Nomad cancellation checklist and summary table
Use this checklist to track your progress from cancellation to refund confirmation.
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you purchased Nomad (App Store, Google Play, nomad.com, or sim.nomad.inc) | [ ] Complete |
| 2 | Follow the cancellation steps for your purchase method (see Step-by-Step Cancellation section) | [ ] Complete |
| 3 | Screenshot and save your cancellation confirmation email and proof | [ ] Complete |
| 4 | Monitor your bank statement on your next expected billing date to confirm no charge occurs | [ ] Complete |
| 5 | Wait 14 business days for your refund to appear in your payment method | [ ] Complete |
| 6 | If no refund by day 14, send Nomad a follow-up refund request and escalate to CAS if needed | [ ] Complete |
How to contact Nomad for cancellation or refund support
Nomad does not publish a physical postal address for cancellation in Singapore. Contact is available through online channels only.
Nomad contact methods
Submit your cancellation or refund request through the following channels:
- nomad.com support: Visit nomad.com, navigate to "Help" or "Support," and click "Contact Us." Fill in your order number, email, and cancellation request. Nomad responds within 24 to 48 hours.
- sim.nomad.inc support: Log into your account at sim.nomad.inc and select "Help" or "Support." Submit a ticket with "Cancellation Request" as the issue type.
- Apple App Store refund: Request refunds directly via Settings > [Your Name] > Subscriptions > Nomad > "Report an Issue." Apple processes these within 5 to 7 business days.
- Google Play refund: Request refunds directly via Google Play Store > [Profile] > Manage Subscriptions > Nomad > "Cancel." Google displays refund eligibility immediately.
There is no mailing address, fax, or phone number publicly listed. If you do not receive a response within 48 hours from your online submission, resend your request and simultaneously escalate to the Consumer Association of Singapore as detailed above. Yafee advises not relying solely on online support-parallel escalation to the CAS ensures your case is documented with a third party if Nomad becomes unresponsive.
Why yafee can help you finish the job
Cancelling Nomad is simple if you know the correct steps-but recovery of your refund often requires persistence and knowledge of your consumer rights. Yafee's team of contract law specialists has guided hundreds of consumers through similar disputes with digital service providers, helping them recover refunds that traders initially refused. We provide plain-English explanations of the Consumer Protection (Fair Trading) Act, templates for formal refund requests, and escalation strategies that work. If you are unsure whether your claim is strong, or if Nomad is refusing to respond, Yafee can review your purchase documentation and advise on your next step at no cost. We have helped thousands of consumers cancel unwanted subscriptions and recover their money-and we can do the same for you.