Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Sunrun, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Sunrun in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Sunrun
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Sunrun subscription with zero hassle
1
Fill in the form
Give us your details and those of your Sunrun subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Sunrun. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Sunrun refuses your cancellation.
Frequently asked questions
Cancel Sunrun: The Right Way to Protect Your Rights
How to cancel Sunrun in singapore and protect your consumer rights
Why you might want to cancel Sunrun and what this service involves
Sunrun is a residential solar and battery energy provider that designs, installs, and maintains rooftop solar systems and energy storage solutions for homeowners. The company operates through leasing arrangements, power-purchase agreements, and owned system financing options. If you have entered into a Sunrun contract in Singapore and now wish to terminate it, you have legal protections under Singapore law that you should understand before taking action.
Understanding sunrun's service model
Sunrun manages the complete solar lifecycle: system design, professional installation, continuous monitoring, and long-term maintenance support. The company handles everything from your initial consultation through to ongoing system servicing, which means cancellation involves multiple contractual layers depending on where your project stands. Before you proceed, verify whether Sunrun actively operates in your specific Singapore location, as their market presence varies across regions and may not be universally available.
Why cancellation is more complex than ending a typical subscription
Cancelling a solar service contract differs fundamentally from terminating a standard subscription because it involves physical installation work, deposit payments, and long-term financing commitments. Sunrun contracts often lock you into multi-year relationships with significant early-termination penalties embedded in the fine print. Understanding your cancellation rights protects your money and prevents unexpected charges from appearing on your account months after you thought you had ended the relationship. Yafee has helped thousands of consumers navigate precisely this kind of complexity.
Your consumer rights under singapore law when cancelling Sunrun
Singapore's consumer protection framework gives you specific legal grounds to cancel and demand refunds under particular circumstances. Knowing these rights puts you in a stronger position if Sunrun resists your cancellation request or attempts to impose unreasonable penalties.
Cooling-off periods under the consumer protection (Fair trading) act
Under Singapore's Consumer Protection (Fair Trading) Act, you have the statutory right to cancel certain consumer contracts within a cooling-off period. For in-person contracts (those concluded face-to-face), the cooling-off period is 5 business days from the date you sign the agreement. For distance contracts (those conducted primarily online, by telephone, or by post without face-to-face meetings), the cooling-off period extends to 14 calendar days from the date of conclusion.
Solar installation contracts typically qualify as consumer contracts under this Act, which means the cooling-off right applies to most Sunrun arrangements. However, cooling-off rights do not apply if you explicitly requested that work begin before the cooling-off period expired. If you exercise your cooling-off right, Sunrun must refund any payments you made within 30 days, except for reasonable costs the provider directly incurred on your behalf.
Your right to cancel for breach and dispute unfair contract terms
Even after the cooling-off period expires, you retain the right to cancel if Sunrun breaches the contract, fails to deliver promised services, or imposes unfair terms. If Sunrun's contract contains clauses that are significantly one-sided-such as forfeiting your entire deposit for cancellation you initiate without cause, or imposing penalties that exceed the company's provable losses-you may dispute these terms with the Competition and Consumer Commission of Singapore (CCCS).
Your legal position: The Consumer Protection (Fair Trading) Act protects you from unfair contract terms that create a significant imbalance in the parties' rights and obligations. If Sunrun's cancellation terms are grossly disproportionate to the harm the company would suffer, you have grounds to challenge them. Document every communication, keep copies of your signed contract, and record the date you submit any cancellation notice. These records are essential if you later escalate your complaint to the CCCS.
Cancellation methods and choosing the right channel
Sunrun accepts cancellation requests through multiple channels, but written notice remains the most verifiable method and leaves you with irrefutable proof of submission.
Check your contract for mandatory cancellation procedures
Your signed Sunrun contract specifies how you must submit cancellation and which address or contact method is legally binding. Review this document first, as the contract terms override general guidance. If your contract requires written notice to a specific address, sending cancellation by email alone may not satisfy the contractual requirement, even if Sunrun accepts it informally.
Written cancellation by registered post
Submitting your cancellation by registered mail to Sunrun's official address creates a dated, trackable record that satisfies cooling-off period requirements and contractual notice obligations. Registered post provides proof of delivery, which protects you if Sunrun later claims it never received your cancellation request. Always keep the registered mail receipt and any tracking confirmation.
Email cancellation with read receipt
If your contract permits email cancellation, send your request to Sunrun's official cancellation email address (obtain this from your contract documents) and request a read receipt. Email satisfies distance-contract cooling-off requirements under the Consumer Protection (Fair Trading) Act, but only if you can prove the company received it. Without a read receipt or delivery confirmation, you may struggle to establish when your cancellation was received if Sunrun disputes the timeline later.
Telephone cancellation with written confirmation
Never rely on telephone cancellation alone, even if a Sunrun customer service representative confirms your request verbally. Telephone calls leave no written evidence and create dispute opportunities for both parties. If you cancel by telephone, follow up immediately with a written confirmation email or registered letter repeating your cancellation request and referencing the date and time of your phone call, plus the representative's name if you noted it.
Step-by-step cancellation process
Follow this procedure to cancel your Sunrun contract efficiently and protect your legal position throughout the process.
- Locate your signed Sunrun contract and review the cancellation clause
- Identify the required cancellation method (post, email, or telephone)
- Note the specific address or email address for cancellation notices
- Record any cooling-off period deadline and early-termination penalty details
- Determine whether you fall within the cooling-off period or must invoke breach or unfair terms arguments
- Prepare your written cancellation notice
- State your name, address, and customer account number clearly
- Write: "I hereby cancel my Sunrun contract, dated [contract date], effective immediately" or "effective [specific date]"
- If you are within the cooling-off period, write: "I am exercising my cooling-off right under the Consumer Protection (Fair Trading) Act"
- If cancelling after the cooling-off period, state your legal ground (breach of contract, unfair terms, failure to deliver promised service)
- Request a refund of all payments within 30 days, specifying the total amount paid
- Request written confirmation of cancellation
- Submit your cancellation notice by the required method
- If by registered post, address it to the address specified in your contract
- If by email, send to the official cancellation email address and request read receipt
- If by telephone, call the number in your contract and document the representative's name, date, and time
- Keep all receipts, tracking numbers, and email read receipts
- Send written confirmation if you cancelled by telephone
- Email or post a letter repeating your cancellation request within 24 hours of the phone call
- Reference the phone call date, time, and representative name
- Request written acknowledgement from Sunrun
- Monitor your account for confirmation and refund processing
- Sunrun must acknowledge receipt of your cancellation and confirm the effective cancellation date
- Sunrun must process your refund within 30 days if you exercised a cooling-off right
- If cancelling for breach or unfair terms, allow 30 days for Sunrun to respond before escalating
- Check your bank account and utility records to confirm charges have stopped
- Escalate to the Competition and Consumer Commission of Singapore if Sunrun refuses or delays
- File a formal complaint with the CCCS within six months of the cancellation dispute
- Provide all written evidence: your contract, cancellation notice, proof of delivery, and Sunrun's response
- The CCCS can investigate and order refunds or penalties if it finds Sunrun violated consumer law
Understanding refunds and financial reimbursement
Your refund entitlement depends on whether you cancel within the cooling-off period or invoke other cancellation grounds.
Refunds within the cooling-off period
If you cancel within 5 business days (in-person contract) or 14 calendar days (distance contract), Sunrun must refund all payments within 30 days. The only deduction Sunrun can claim is reasonable costs the company directly incurred on your behalf-for example, the cost of site surveys or permit applications already completed. Sunrun cannot deduct administrative fees, cancellation fees, or losses from forgone future revenue. If Sunrun attempts to impose a cancellation charge during the cooling-off period, this violates consumer law, and you can challenge it with the CCCS.
Refunds after the cooling-off period
If you cancel after the cooling-off period expires, your refund entitlement depends on your cancellation grounds. If Sunrun breached the contract-for example, failed to complete installation on the promised date or provided a system that does not meet the agreed specifications-you may be entitled to a partial or full refund depending on the severity of the breach. If you cancel because the contract contains unfair terms, the CCCS may order a refund as part of its enforcement action. If you cancel without legal grounds, Sunrun's contract terms govern refund eligibility, and you may forfeit your deposit or face early-termination penalties.
Disputing incorrect or delayed refunds
If 30 days pass and Sunrun has not refunded your payment, escalate immediately. Contact Sunrun's management in writing and reference the Consumer Protection (Fair Trading) Act requirement for prompt refund processing. If Sunrun continues to delay or refuses, file a complaint with the CCCS. Yafee's platform helps you track refund timelines and document communication with service providers to support your case.
Pricing, penalties, and what you might lose by cancelling
Early-termination costs vary significantly depending on your contract type and how far through the agreement you are.
| Contract type | Typical early-termination penalty | Refund or payment owed to you |
|---|---|---|
| Solar lease (within cooling-off period) | None; cooling-off right applies | Full refund of deposits and advance payments |
| Solar lease (after cooling-off period) | Remaining lease balance or buyout fee (often SGD 3,000-12,000+) | Depends on contract; usually only portions pre-paid beyond termination date |
| Power purchase agreement | Remaining contract value or early buyout cost (often SGD 5,000-20,000+) | Minimal to none; PPA contracts lock rates for 20+ years |
| System purchase with financing | Remaining loan balance if you default | None; you own the equipment and remain liable for the loan |
| Service/maintenance contract | Prorated refund of unused service months | Refund of prepaid service fees for future periods |
| Distance contract (online purchase, any type) | None within 14-day cooling-off period; thereafter per contract terms | Full refund if cancelled within 14 days |
Common mistakes that cost you money or legal standing
Cancelling confidently is within your reach; these errors are entirely avoidable with the right approach.
Cancelling verbally without written follow-up
Never rely on a telephone cancellation or an in-person conversation with a Sunrun representative as your sole proof. Sunrun's systems may fail to record your request, the representative may leave the company, or records may be lost. Within 24 hours of any verbal cancellation, submit a written cancellation notice by email (with read receipt) or registered post. This creates an irrefutable paper trail that protects you if Sunrun later claims your cancellation was never received.
Missing the cooling-off period deadline
The cooling-off period is 5 business days (in-person) or 14 calendar days (distance contract). If you miss this window, your cancellation becomes significantly more expensive and complex. Count the days carefully from the contract signature date, not from the date you received the contract or the first communication. If you are near the deadline, submit your cancellation immediately by registered post to ensure it arrives in time. Yafee's timeline tools help you track these critical deadlines automatically.
Paying additional invoices after cancelling
Once you submit a cancellation notice, stop making payments to Sunrun unless the company explicitly confirms that charges continue. If you pay invoices after cancelling, you may waive your right to dispute those charges and appear to have accepted the contract's ongoing validity. Instead, notify your bank that you are disputing any post-cancellation charges and requesting chargebacks. Document this communication and provide it to Sunrun in writing, explaining that you cancelled on [specific date] and will not pay charges dated after that date.
Failing to specify your legal grounds for cancellation
If you cancel outside the cooling-off period, your cancellation notice must explain why you have the legal right to cancel. Simply writing "I want to cancel" without citing cooling-off rights, breach of contract, or unfair terms leaves your cancellation ambiguous and gives Sunrun an excuse to ignore your request. State clearly: "I am exercising my cooling-off right under the Consumer Protection (Fair Trading) Act" or "I am cancelling because Sunrun has breached the contract by [specific breach], in violation of the Consumer Protection (Fair Trading) Act."
What happens after cancellation is confirmed
Once Sunrun confirms your cancellation in writing, you enter a critical transition period where you must verify that all services stop and refunds are processed.
Confirming that charges have stopped
Monitor your bank account and any billing systems Sunrun uses (online portal, utility bill integration, direct debit) for 30 days after cancellation confirmation. Sunrun may attempt to process one final charge or may fail to cancel a recurring payment authorization. If you see any post-cancellation charges, contact your bank immediately and request a chargeback, providing your cancellation notice as evidence. Simultaneously, send Sunrun a written demand for refund of the unauthorized charge within 7 days.
Tracking your refund
Sunrun must process refunds within 30 days of cancellation. If your cancellation falls within the cooling-off period, this 30-day window is mandatory. If you cancelled on other grounds, your contract may specify a different timeline-check your agreement for the exact refund deadline. If no refund has appeared in your bank account by the deadline, contact Sunrun's accounting department in writing and request proof of refund processing (bank transfer reference, cheque number, or transaction confirmation).
Obtaining written cancellation confirmation
Sunrun must provide you with written confirmation that your cancellation is effective and the contract has been terminated. Request this confirmation in your original cancellation notice and follow up if you do not receive it within 14 days. This document is essential if you later dispute charges or need to escalate to the CCCS. If Sunrun refuses to provide written confirmation, send a second notice in writing requesting confirmation and noting that the Consumer Protection (Fair Trading) Act requires the company to acknowledge contract termination clearly.
Your cancellation checklist
Use this checklist to ensure you have completed every required step and protected your legal position throughout the cancellation process.
| Task | Status | Date completed |
|---|---|---|
| Reviewed and identified cancellation clause in your contract | [ ] Done | ___________ |
| Determined whether you are within the cooling-off period | [ ] Done | ___________ |
| Prepared written cancellation notice with legal grounds stated | [ ] Done | ___________ |
| Submitted cancellation by registered post or email with read receipt | [ ] Done | ___________ |
| Received written confirmation from Sunrun confirming cancellation effective date | [ ] Done | ___________ |
| Verified that all charges have stopped after cancellation | [ ] Done | ___________ |
| Refund processed and received in your bank account | [ ] Done | ___________ |
| Filed complaint with CCCS (if Sunrun refused cancellation or delayed refund) | [ ] Done | ___________ |
Escalation: filing a complaint with the competition and consumer commission of singapore
If Sunrun refuses your cancellation request, delays your refund unreasonably, or imposes penalties that violate consumer law, you can escalate your complaint to Singapore's primary consumer enforcement authority.
When to file a complaint with the CCCS
File a complaint if: Sunrun has not processed your refund within 30 days of cancellation; Sunrun claims you are not entitled to a cooling-off refund despite meeting the statutory conditions; Sunrun has imposed an early-termination penalty that exceeds the company's provable losses; or Sunrun's contract contains unfair terms that create a significant imbalance between your rights and Sunrun's obligations.
How to file your complaint
Submit your complaint online at www.cccs.gov.sg or by post to the CCCS office. Include your signed contract, your cancellation notice, proof of delivery (registered mail receipt or email read receipt), Sunrun's response or lack thereof, and a clear summary of your dispute. The CCCS typically responds within 14 days to acknowledge receipt and may conduct an investigation that takes 6-12 weeks. If the CCCS finds that Sunrun has violated consumer law, it can order the company to refund you, pay compensation, or cease unfair practices.
Frequently asked questions about Sunrun cancellation and your rights
Can Sunrun refuse my cancellation if i am within the cooling-off period
No. The Consumer Protection (Fair Trading) Act gives you an absolute right to cancel within 5 business days (in-person) or 14 calendar days (distance contract) for any reason. Sunrun cannot refuse a cooling-off cancellation. If Sunrun claims you are not eligible, or if Sunrun attempts to impose a cancellation fee during the cooling-off period, this violates consumer law. Escalate immediately to the CCCS.
Do i have to pay an early-termination penalty if i cancel after the cooling-off period
This depends on your contract. Solar leases and power-purchase agreements typically include early-termination penalties. However, if your contract's penalty clause is unfair-for example, if it forfeits your entire deposit for cancellation you initiate, or if the penalty far exceeds Sunrun's provable losses-you can challenge it with the CCCS. Service contracts often offer prorated refunds instead of penalties. Review your contract and consult the CCCS if you believe the penalty is disproportionate.
What if Sunrun claims i requested installation to begin during the cooling-off period
If you signed a contract and explicitly requested that Sunrun begin work before the cooling-off period ended, your cooling-off right may not apply. However, Sunrun must prove that you made this request in writing and that you understood you were waiving your cooling-off right. If Sunrun cannot provide this written evidence, your cooling-off right remains valid. If you are unsure whether you waived cooling-off rights, contact the CCCS and provide all documents Sunrun sent you.
How long does the CCCS take to investigate my complaint
The CCCS acknowledges complaints within 14 days. If the complaint meets the CCCS's scope (violation of the Consumer Protection (Fair Trading) Act), the authority typically completes investigation within 6-12 weeks. Complex cases may take longer. You can track your complaint status through the CCCS portal.
Why you should cancel confidently: how yafee helps protect your rights
Navigating solar contract cancellation involves multiple legal frameworks, strict deadlines, and significant financial exposure. Yafee specializes in consumer contracts and helps thousands of Singaporeans cancel service agreements with confidence. Our platform guides you through every step of the cancellation process, tracks cooling-off deadlines automatically, and stores all your communications in one secure location. When you use Yafee to manage your cancellation, you create a timestamped, legally defensible record that protects you if Sunrun disputes your cancellation later. Yafee also integrates escalation templates that reference the specific consumer law protecting you, which makes CCCS complaints faster and more effective. Whether you are cancelling within the cooling-off period or challenging an unfair early-termination penalty, Yafee has helped thousands of consumers recover thousands of dollars in refunds.
Cancellation address for Sunrun
Always refer to your signed Sunrun contract for the specific cancellation address required by your agreement. In general, cancellation notices for Sunrun are directed to the Denver office for contract-related matters. However, your contract is the binding document. If your contract specifies a different address or email for cancellation notices, use that address exclusively. Submit your cancellation notice by registered post (with signature confirmation) or by email (with read receipt) and retain all proof of delivery. If your contract does not specify a cancellation address, contact Sunrun's customer service by phone and request the official cancellation address in writing, then submit your cancellation to that address.
Cancelling your Sunrun contract in Singapore is a procedural challenge, but you have clear legal protections under the Consumer Protection (Fair Trading) Act that give you the right to cancel, receive refunds, and dispute unfair penalties. By following this step-by-step guide, documenting every communication, and escalating to the CCCS if necessary, you can enforce your rights and recover your money. Start your cancellation today with the confidence that the law is on your side, and remember that Yafee has helped thousands of consumers cancel successfully and reclaim their financial control.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Sunrun?
Join over 30,000 users who already trust us.