Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Furbo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Furbo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Furbo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Furbo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Furbo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Furbo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Furbo refuses your cancellation.
Frequently asked questions
Cancel Furbo: The Right Way to Stop Unwanted Charges
How to cancel Furbo and reclaim control of your pet camera subscription
What Furbo is and why cancellation makes sense for you
Furbo is a Wi-Fi-enabled pet camera designed for dog owners who want remote monitoring, two-way audio communication, and automated treat dispensing through a mobile app. Many users pair the device with the optional Furbo Nanny subscription, which adds cloud video storage, barking detection alerts, and AI-powered pet behaviour analysis. Your subscription costs between S$7.12 and S$13.99 per month depending on your plan tier and billing frequency.
You might cancel Furbo because you've switched to a different pet camera system, your usage patterns have changed, or you realise the premium features don't match your actual needs. Yafee exists to guide you through cancellation with precision and confidence, ensuring you understand your legal rights, avoid common pitfalls, and know exactly what happens to your device and data after you stop paying.
When cancellation makes financial sense
If you use only the free live view and two-way audio features, you're paying for cloud recording and AI insights you don't access. Many Yafee users discover that basic monitoring suffices, making the monthly charge unnecessary. Cancellation also applies if you're relocating, upgrading your home security setup, or testing the free tier's capabilities first.
Unlike some subscriptions, Furbo keeps your camera operational after you cancel the Nanny subscription. You retain live streaming and audio functionality indefinitely. You only lose premium features: cloud-stored video clips, barking alerts, and behaviour reports. This makes Furbo cancellation lower-risk than services that disable the device entirely post-cancellation.
What you keep, what you lose
Your Furbo hardware continues to function for live HD video and two-way audio even after subscription cancellation. Your subscription remains active through the end of your current paid billing cycle; Furbo does not prorate refunds for unused time unless Singapore consumer law mandates one. Once the cycle ends, cloud recording ceases, and you lose access to historical video clips stored remotely.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling subscription services, requiring businesses to disclose charges transparently and provide clear cancellation pathways.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel a subscription service if the provider fails to furnish clear cancellation instructions, charges you without explicit consent, or makes cancellation deliberately onerous. If Furbo continues billing you after you request cancellation or refuses to process your request, you can lodge a formal complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS). If you cancel within 14 days of purchase and the service has not yet been substantially provided, you may qualify for a full refund under specified conditions. Keep screenshots, email confirmations, and cancellation numbers as evidence in case you need to dispute a charge later.
When to escalate if Furbo refuses
If Furbo declines your cancellation request, continues charging after you've cancelled, or claims they never received your notification, contact CASE at 1800-6100-6 or visit case.org.sg. Document every interaction: date, time, support agent name, and the substance of your conversation. Yafee recommends photographing or screenshot-saving all communications. CASE typically resolves complaints within 30 days and can instruct Furbo to refund unauthorised charges or cease billing.
How to cancel Furbo on the web platform
Cancelling through Furbo's web account portal is the fastest method and creates a clear digital record of your request.
Step one: log in to your Furbo account
Open your web browser and navigate to the Furbo app or web dashboard. Enter your email address and password to access your account. If you've forgotten your password, click the "Forgot Password?" link and follow the reset instructions sent to your registered email address. Ensure you use the same email account linked to your subscription when you signed up.
Step two: navigate to subscription settings
Once logged in, locate your account menu, usually found in the top-right corner or within a "Settings" tab. Look for options labelled "Subscription", "Billing", or "Account Management". Select the option that displays your current plan tier and payment method. You should see your renewal date, next billing amount, and an active subscription status.
Step three: initiate cancellation
Click the "Cancel Subscription" or "Manage Subscription" button. Furbo may ask you why you're cancelling; this feedback is optional. Select your reason from any dropdown list provided-this step is purely informational and does not affect your cancellation. Confirm your intention to cancel when prompted. Yafee advises you take a screenshot at this confirmation stage showing the date, time, and cancellation reference number.
Step four: verify cancellation confirmation
After submission, your browser should display a confirmation message with a reference or confirmation number. Within minutes to hours, you should receive a confirmation email to your registered address. Open that email and save it to a secure folder. The email typically states your subscription end date, what features you lose, and what remains active on your device. If you do not receive an email within 24 hours, contact Furbo support to request manual confirmation.
How to cancel Furbo through apple app store
If you subscribed to Furbo Nanny through Apple's App Store, you must cancel through Apple's platform, not directly through Furbo.
Step one: access your apple ID settings
On your iPhone or iPad, open the Settings app and tap your name at the very top. Select "Subscriptions" from the menu. You'll see a list of all active subscriptions tied to your Apple ID account. Scroll down and locate "Furbo" or "Furbo Nanny" in the list.
Step two: select the Furbo subscription
Tap "Furbo" to open the subscription details page. You will see your current plan tier, renewal date, price, and cancellation options. Yafee recommends reading the renewal date carefully so you understand when your final billing occurs.
Step three: tap cancel subscription
Press the "Cancel Subscription" button or link. Apple may show a confirmation screen asking you to confirm cancellation or offering a discounted renewal rate. If you wish to proceed, confirm cancellation by tapping the final confirmation button. Apple will immediately display a cancellation confirmation and send you an email to your Apple ID email address within moments.
Step four: confirm via email and document
Check your email inbox and Apple Account email for the cancellation confirmation. Save this email and any screenshots showing the cancelled subscription status within the Settings app. Return to Settings > Subscriptions periodically to verify the subscription no longer appears active. Yafee users report that Apple typically reflects cancellations within 24 hours.
How to cancel Furbo through google play store
If you subscribed via Google Play Store on an Android device, you must cancel through Google Play, not through Furbo's app directly.
Step one: open google play on your device
On your Android phone or tablet, launch the Google Play Store app. Tap your profile icon in the top-right corner and select "Payments and subscriptions" from the menu. This opens Google Play's subscription management centre.
Step two: select active subscriptions
Tap "Subscriptions" to view all active subscriptions linked to your Google account. Scroll through the list to locate "Furbo" or "Furbo Nanny". Tap the subscription to open its detail page, where you'll see your plan, renewal date, and pricing information.
Step three: tap cancel subscription
Press "Cancel subscription" on the Furbo subscription detail page. Google Play will display a final confirmation screen, often with a reminder of your current plan and renewal date. Confirm that you wish to proceed with cancellation. Google will process your request instantly.
Step four: verify and save confirmation
Google Play displays a cancellation confirmation message on-screen and sends an email confirmation to your registered Google account email address. Download or screenshot both confirmations and file them safely. Return to the Subscriptions page within 24 hours to confirm that Furbo no longer appears as an active subscription. Yafee recommends this final verification step to prevent accidental re-billing.
What happens after you cancel Furbo
Cancellation is immediate, but your access to paid features continues until your billing cycle expires.
Your subscription end date and final access
Your Furbo Nanny subscription remains active until the end of the billing period you've already paid for. If you cancelled mid-month, your cloud recording and alerts continue until that month ends. After the final billing date passes, cloud storage ceases, but your device and live view remain functional permanently. Furbo does not remove your device or lock you out; the camera simply operates in "free" mode indefinitely.
Cloud video storage and data
Any video clips stored in Furbo's cloud during your subscription remain accessible for a limited period after cancellation-typically 30 days. Download any important recordings to your phone or computer before that window closes. After 30 days, Furbo deletes cloud-stored clips. Your local device footage (if recorded) is not affected and remains on your hardware.
Device functionality and features
Live view, two-way audio, and treat dispensing continue after cancellation. You lose barking alerts, behaviour insights, and cloud video playback. Your device remains paired to your Wi-Fi network and your account, so you can reactivate the paid subscription at any time without reconfiguring hardware. Yafee users find this flexibility valuable if their circumstances change and they wish to resume premium features.
Refunds and proration policies
Furbo's refund terms depend on when you cancel relative to your billing cycle and local consumer law applicability.
No refunds for used time
Furbo does not refund prorated amounts for unused portions of your subscription cycle. If you paid S$13.99 for a month and cancel after five days, Furbo retains the entire charge. This practice is permitted under most subscription terms, but Singapore consumer law may override it if you cancel within 14 days of initial purchase or if Furbo failed to provide fair notice of cancellation terms.
Exception: 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, if you cancel your first Furbo subscription within 14 calendar days of purchase and the service hasn't been substantially delivered, you may be entitled to a full refund. Yafee advises you request this refund explicitly in your cancellation request, stating the purchase date and your reason for invoking the 14-day period. If Furbo refuses, escalate to CASE at 1800-6100-6.
Unauthorised charges and billing errors
If Furbo continues billing you after cancellation, charges you twice in one month, or bills you without consent, you are entitled to a refund plus compensation for any direct loss. Contact Furbo support immediately with proof of cancellation and unauthorised charges. If they refuse to refund within 14 days, file a complaint with CASE or your credit card issuer (if you paid by card, your card company can dispute the charge and issue a chargeback).
Furbo subscription pricing and comparison
Understanding Furbo's cost structure helps you decide whether cancellation is worthwhile or if downgrading might suit you better.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Furbo Basic | S$7.12 | S$71.20 | 7 days cloud storage, barking alerts |
| Furbo Nanny (Standard) | S$10.99 | S$109.90 | 30 days cloud storage, behaviour insights, premium alerts |
| Furbo Nanny (Premium) | S$13.99 | S$139.90 | Unlimited cloud storage, full AI analytics, priority support |
| Free tier | No charge | No charge | Live view, two-way audio, treat dispensing (no cloud recording) |
If your primary use is live monitoring and talking to your dog, the free tier covers your needs, making cancellation of paid plans sensible. If you value historical video access and alerts, compare the S$10.99 mid-tier against the S$13.99 premium option. Yafee customers often downgrade rather than cancel entirely, striking a balance between cost and functionality.
Common mistakes to avoid when cancelling Furbo
Cancellation is straightforward, but missteps can lead to continued billing or disputes later-these safeguards protect you.
Mistake one: cancelling only through the app, not the subscription platform
Deleting the Furbo app from your phone does not cancel your subscription. Many users assume app removal stops billing; it does not. You must cancel through the web portal, Apple App Store, or Google Play Store, depending on where you subscribed. Yafee advises you verify cancellation through the correct platform even if you've deleted the app.
Mistake two: not saving cancellation confirmation
If a billing dispute arises weeks later, you'll need proof of cancellation: a confirmation email, reference number, or screenshot. Take screenshots immediately after cancellation, and save confirmation emails to a dedicated folder. If you lose digital evidence, contact CASE; they can request records from Furbo on your behalf.
Mistake three: assuming automatic refunds for unused time
Furbo will not refund the balance of your paid month unless you cancel within 14 days of initial purchase or you prove an unauthorised charge. Plan cancellation near the end of your billing cycle to minimise wasted fees. If you cancel mid-month, accept that the charge is non-refundable unless a legal exception applies.
Mistake four: cancelling when your account balance is negative
If you've used a promotional discount or store credit, cancelling may trigger a charge for the difference. Review your account balance before cancelling. If you owe money, settle it first; if Furbo owes you credit, request a refund or apply it to a final month before cancelling.
Cancellation checklist for Furbo
Use this checklist to ensure your cancellation is complete and secure.
- Confirm your subscription method: web account, Apple App Store, or Google Play Store.
- Log in to the correct platform and locate your subscription or billing settings.
- Initiate cancellation and note your confirmation number and end date.
- Take a screenshot of the cancellation confirmation screen.
- Save the confirmation email to a secure folder or print it.
- Verify within 24 hours that the subscription no longer appears active in your account.
- Download any cloud-stored video clips before the 30-day grace period expires.
- Monitor your payment method for unauthorised charges after the end date.
- If billing continues after your end date, contact Furbo support with your confirmation number.
- If Furbo refuses to refund or stop billing, escalate to CASE at 1800-6100-6.
Contact information and escalation path for Furbo
Keep these details on hand if you need to dispute your cancellation or file a complaint.
Furbo singapore operational address
Furbo Corporate Limited operates in Singapore via its regional office. For postal or formal notice purposes, address correspondence to Furbo Cp LTD, Singapore. This address is appropriate for sending written cancellation notices if you wish to create a dated, documented record. Include your name, Furbo account email, subscription plan, and cancellation request in any letter. Send it via registered mail so you receive proof of delivery.
Furbo support and direct contact
Contact Furbo support through the in-app help menu, the Furbo website, or by email through your account settings. Document the date and time of every support interaction. If support declines your cancellation or claims they never received your request, Yafee recommends saving all correspondence and escalating immediately.
Consumer protection escalation in singapore
If Furbo fails to cancel your subscription, refuses to refund unauthorised charges, or continues billing after cancellation, lodge a formal complaint with the Consumers Association of Singapore (CASE). Telephone: 1800-6100-6. Website: case.org.sg. Email: [email protected]. Provide CASE with your confirmation numbers, screenshots, email correspondence, and a brief timeline of events. CASE will investigate and can compel Furbo to refund or cease billing. Their services are free and confidential.
The Competition and Consumer Commission of Singapore (CCCS) also handles consumer disputes involving unfair contract terms or misleading billing practices. Visit cccs.gov.sg or contact them if Furbo's cancellation terms are unclear or potentially unlawful.
Final summary: take control of your Furbo subscription today
Cancelling Furbo is straightforward when you follow the correct platform-specific steps and document your request. Your device remains functional, your consumer rights are protected under the Consumer Protection (Fair Trading) Act, and refunds are available in limited circumstances. Whether you cancel through the web portal, Apple App Store, or Google Play Store, you now understand the procedure, what to expect, and how to escalate if Furbo refuses cooperation.
Yafee has helped thousands of consumers cancel unnecessary subscriptions, understand their legal standing, and recover unauthorised charges. If you're unsure whether your cancellation was successful or if Furbo continues billing you, revisit your confirmation email or contact the Consumers Association of Singapore immediately. Your subscription end date is the only date that matters; ensure you know it, monitor it, and act if billing continues beyond it. Take your screenshots, save your emails, and cancel with confidence. Yafee is here to ensure you reclaim control of your pet camera-and your spending.