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Frequently asked questions
Cancel Fpl: The Right Way to Reclaim Your Money
How to cancel FPL companion apps in singapore and stop unwanted charges
Understanding FPL companion apps and why you may want to cancel
Fantasy Premier League (FPL) companion apps such as We Play FPL and FPL Live provide features that the official platform does not offer. You gain access to player injury timers, live chat with other managers, custom widgets, and real-time match tracking. The majority of users subscribe to premium tiers without fully understanding the auto-renewal mechanism that binds them to recurring monthly or annual charges.
If you enrolled in a paid subscription and now wish to cancel, you are in the correct position to act. Yafee specialises in helping Singapore consumers navigate subscription cancellations with confidence and clarity. We have documented the exact location where these apps hide their cancellation controls, and we will walk you through every step. Unlike many generic guides, Yafee grounds your cancellation strategy in Singapore consumer law and shows you how to recover money if the app continues billing you after you have instructed it to stop.
This guide covers cancellation procedures for both iOS and Android devices, refund eligibility windows, your consumer protection rights under Singapore law, and the mistakes that prevent successful cancellation on the first attempt.
How FPL companion apps charge you and manage billing
FPL companion apps operate on subscription models managed entirely by the App Store (iOS) or Google Play (Android). When you purchase a premium subscription, your payment renews automatically on every billing cycle unless you disable auto-renewal before the renewal date arrives. Most users make a critical error here: they delete the app and assume the subscription has ended. In reality, the subscription persists in your store account and continues to bill you monthly or annually.
The app developers do not process refunds or cancellations themselves. Apple and Google manage all billing, subscription suspension, and refund decisions through their respective payment systems. This separation of responsibility means your cancellation strategy must target the correct platform, not the app developer.
What happens to your money after cancellation
When you cancel a subscription, you lose access to premium features immediately. However, you may be eligible for a refund if you request one within the refund window. The App Store offers refunds within 14 days of purchase for unauthorised or accidental charges. Google Play offers refunds within 48 hours of purchase. Yafee recommends you submit a refund request as soon as you cancel, particularly if you have been charged recently and no longer use the premium features.
Your consumer rights in singapore when canceling FPL apps
Singapore's Consumer Protection (Fair Trading) Act is your primary legal framework for protecting yourself against unfair subscription practices.
What the law protects you from
Under the Consumer Protection (Fair Trading) Act, traders (including app developers and the platforms that host them) must not engage in unfair practices. Deliberately hiding cancellation options, making cancellation confusing on purpose, or continuing to charge without your explicit authorisation all constitute unfair conduct. If an FPL app makes cancellation deliberately difficult or charges you after you have cancelled, you have grounds to file a complaint with the Consumers Association of Singapore (CASE).
Your legal position is strengthened if you can demonstrate that you attempted to cancel and the app either made cancellation impossible to find or continued billing you despite your instruction. Document every attempt you make: screenshots of the cancellation process, records of charges after cancellation, and any communication with the app developer or payment platform. This evidence will support your complaint to CASE if escalation becomes necessary.
Escalation route if cancellation fails
If you cancel correctly but the app continues to bill you, or if you cannot locate the cancellation option despite following Yafee's instructions, document your attempts with dates and screenshots. Contact the app developer directly using the contact details in their Terms of Service. Retain copies of all correspondence. If the developer does not respond within 7 days or refuses to stop billing, file a complaint with the Consumers Association of Singapore (CASE) at complaint.case.org.sg. CASE will mediate between you and the company at no cost to you and will investigate whether the app developer breached consumer protection law.
How to cancel your subscription on iOS devices
Canceling an FPL app subscription on iPhone or iPad requires you to navigate Apple's subscription management system, not the app itself.
Step one: open the app store and access your subscriptions
- Open the App Store application on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select Subscriptions from the menu that appears.
You will now see a list of all active subscriptions linked to your Apple account. Scroll through the list until you locate the FPL companion app you wish to cancel.
Step two: select the FPL app subscription
- Tap on the name of the FPL companion app (for example, We Play FPL or FPL Live).
- Review the subscription details, including your next billing date and the amount you are being charged.
This screen confirms the current status of your subscription. Note your next renewal date; if you cancel before this date, you will not be charged again.
Step three: cancel the subscription
- Tap Cancel Subscription at the bottom of the subscription details screen.
- Apple will ask you to confirm your cancellation. Select Confirm.
- You will receive an on-screen confirmation message stating that your subscription has been cancelled.
Your access to premium features ends immediately. You will not be charged on your next billing date. Apple will send a confirmation email to the address linked to your Apple account.
Step four: request a refund if eligible
- Return to your profile icon and select Subscriptions.
- Locate the now-cancelled subscription and tap it.
- Select Report a Problem or Request a Refund if you have been charged within the last 14 days.
- Describe your reason (for example, "I no longer use this app" or "I did not authorise this charge").
- Submit your request.
Apple reviews refund requests within 3-5 business days. You will receive a response via email indicating whether the refund has been approved. Yafee recommends submitting your refund request immediately after cancellation if your last charge was recent.
How to cancel your subscription on android devices
Canceling an FPL companion app on Android requires you to access Google Play's subscription management tools.
Step one: open google play and navigate to subscriptions
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (usually in the top-right corner).
- Select Payments and subscriptions from the menu.
- Tap Subscriptions.
You will now see all active subscriptions on your Google account. Locate the FPL companion app you wish to cancel.
Step two: select the FPL app and review details
- Tap on the name of the FPL companion app.
- Review the subscription status, including your next billing date and the amount charged per cycle.
Confirm this is the correct subscription before proceeding to cancellation.
Step three: cancel the subscription
- Tap Cancel subscription.
- Google Play will ask you to confirm your cancellation and may offer you a discount to keep the subscription. Select Cancel subscription again to confirm.
- You will receive an on-screen confirmation that your subscription has been cancelled.
Your access to premium features ends immediately. You will not be billed on your next renewal date. Google Play will send a confirmation email to the address linked to your Google account.
Step four: request a refund if eligible
- Return to Subscriptions in Google Play.
- Tap on the cancelled subscription.
- Select Request a refund if the charge was made within the last 48 hours.
- Provide a reason for your refund request (for example, "Accidental purchase" or "App not as described").
- Submit your request.
Google Play reviews refund requests within 1-2 business days. The refund will be credited to your original payment method. Yafee recommends acting quickly if you wish to claim a refund, as the 48-hour window is shorter than Apple's 14-day window.
Refund eligibility and recovery of charges
Both the App Store and Google Play offer refund windows within which you can recover charges for unwanted subscriptions.
App store refund policy
| Eligibility window | Refund amount | Approval time |
|---|---|---|
| Within 14 days of charge | Full refund of subscription cost | 3-5 business days |
| Beyond 14 days | Not eligible for standard refund | N/A |
| Unauthorised charge | Full refund if unauthorised | Case-by-case review |
Google play refund policy
| Eligibility window | Refund amount | Approval time |
|---|---|---|
| Within 48 hours of charge | Full refund of subscription cost | 1-2 business days |
| Beyond 48 hours | Not eligible for standard refund | N/A |
| Unauthorised charge | Full refund if unauthorised | Case-by-case review |
If you were charged more than once in a single month or charged after you cancelled, submit a refund request immediately and include evidence of the duplicate or post-cancellation charge. Both platforms will review these cases outside the standard refund window if you can demonstrate an error on their part.
What happens after you cancel
Your cancellation is now active, but you must verify that no further charges occur and that your access to premium features has ended.
Immediate steps to confirm cancellation
- Open the FPL companion app and confirm that premium features are no longer accessible or are marked as "Upgrade to continue".
- Check your subscription status in the App Store or Google Play one more time to confirm the subscription is listed as "Cancelled" or "Expired".
- Take a screenshot of the cancellation confirmation for your records.
Monitor your account for recurring charges
Check your bank or credit card statement 2-3 days before your original renewal date to ensure no charge appears. If a charge does appear after you have cancelled, this constitutes continued billing without your authorisation. Take a screenshot of the charge and proceed to file a dispute with your bank and a complaint with CASE immediately.
If you changed your mind
You can resubscribe to the FPL companion app at any time by opening the app and purchasing the subscription again. You will not be penalised for cancelling and resubscribing. Some apps offer re-subscription discounts, so check the in-app store for promotions before you decide to return.
Common mistakes that prevent successful cancellation
Cancellation failures almost always result from a simple misunderstanding about where to cancel. Take heart: once you follow the correct steps, your cancellation will process without delay or resistance.
Mistake one: deleting the app without cancelling the subscription
Deleting the app from your phone does not cancel your subscription. The subscription remains linked to your Apple or Google account, and you will continue to be charged. You must cancel the subscription through the App Store or Google Play, not by deleting the app itself. After you have cancelled, you may delete the app if you wish.
Mistake two: attempting to cancel through the app developer's website
FPL companion app developers do not process cancellations. Your payment was taken by the App Store or Google Play, and your cancellation must be submitted to the same platform. If you contact the app developer asking for a cancellation, they will direct you to the relevant store. Skip this step and cancel directly through Apple or Google.
Mistake three: missing the refund window
Refund windows are strict: 14 days for the App Store and 48 hours for Google Play. If you wait longer than these periods, you forfeit your refund rights under the standard policy. Submit your refund request as soon as you cancel if you wish to recover your money. Yafee recommends setting a reminder on your phone for the day after your last charge to ensure you do not miss the refund deadline.
Mistake four: not documenting your cancellation
Take screenshots of every step: the subscription details screen, the cancellation confirmation message, and the store's confirmation that the subscription is now inactive. If a dispute arises, this evidence will support your claim to CASE and your bank that you cancelled in good faith and the app continued billing you unlawfully.
Pricing comparison and subscription costs
FPL companion apps charge varying prices depending on the tier and platform. Understanding the cost of your subscription helps you determine whether the refund justifies the effort of cancellation.
| App name | Monthly cost (SGD) | Annual cost (SGD) | Premium features |
|---|---|---|---|
| We Play FPL | $2.99-$4.99 | $24.99-$39.99 | Player injury timers, live chat, advanced analytics |
| FPL Live | $1.99-$3.99 | $19.99-$34.99 | Real-time match updates, custom alerts |
| FPL statistics | $3.99 | $39.99 | Historical player data, season trends |
If you have been charged $3-$5 monthly for the past 6 months, you have paid approximately $18-$30 in total. Requesting a refund for the last charge and cancelling the subscription will recover between $1.99 and $4.99 immediately, with future savings of $18-$60 per year.
Keeping versus cancelling: a practical decision framework
Before you cancel, evaluate whether the premium features provide genuine value to your Fantasy Premier League participation.
| Reason to keep | Reason to cancel |
|---|---|
| You check player injury updates daily and rely on live alerts | You rarely open the app and have not checked it in 2 months |
| You use the live chat to discuss transfer strategy with other managers | You use the free version of FPL's website and do not need additional features |
| You play in a competitive mini-league and the analytics improve your team decisions | You signed up on impulse and forgot about the recurring charge |
| The $3-$5 monthly cost is negligible in your budget | The charge is a surprise or a financial burden |
If you recognise yourself in the cancellation column, follow the steps above immediately. If you see yourself in the retention column, you may choose to keep the subscription. Either way, the decision is now yours, informed by clear information.
If the app continues to bill you after cancellation
In rare cases, an app may continue to charge you despite your cancellation instruction. This constitutes a breach of consumer law in Singapore. Yafee has assisted thousands of consumers in recovering unwanted charges by following this escalation process.
Step one: contact the app developer immediately
- Locate the app's Terms of Service or Privacy Policy on the App Store or Google Play listing.
- Find the contact email address for customer support.
- Send an email with the subject line "Urgent: Billing continues after subscription cancellation".
- Include the following information in your email:
- Your Apple ID or Google Play account email address.
- The date you cancelled the subscription.
- Screenshots of your cancellation confirmation.
- Bank statement screenshots showing charges after cancellation.
- A clear request: "Please stop billing my account and confirm cancellation in writing."
- Send the email and retain a copy.
Step two: dispute the charge with your bank
Contact your bank or credit card provider and report the charge as a billing error or fraudulent transaction. Provide them with copies of your cancellation confirmation and your email to the app developer. Your bank will investigate and may issue a chargeback to recover the funds. This typically takes 5-10 business days.
Step three: file a complaint with CASE if the app continues billing
If the app developer does not respond within 7 days or if charges continue after your bank chargeback, file a complaint with the Consumers Association of Singapore (CASE) at complaint.case.org.sg. Include the following documents:
- Your cancellation confirmation screenshots from the App Store or Google Play.
- Your email to the app developer and any response received.
- Bank statements showing charges after cancellation.
- Chargeback documentation from your bank, if applicable.
- A written summary of the issue and the amount you are claiming back.
CASE will contact the app developer on your behalf and request that they cease billing and refund your money. If the developer does not comply, CASE can escalate your complaint to Singapore's Competition and Consumer Commission (CCCS) for formal investigation. You will not incur any cost for CASE's mediation service.
Final checklist before you cancel
Use this checklist to ensure you cancel correctly and protect yourself against future unwanted charges.
- Confirm your next billing date by viewing your subscription details in the App Store or Google Play.
- Check refund eligibility by calculating how many days have passed since your last charge (14 days for iOS, 48 hours for Android).
- Take screenshots of your subscription details screen before you cancel, so you have proof of the charges and the cancellation date.
- Cancel the subscription using the steps provided above for your device type.
- Request a refund immediately if you are within the refund window.
- Monitor your bank statement for any charge on or after your original renewal date. If a charge appears, contact your bank and CASE immediately.
- Delete the app from your home screen if you no longer wish to see it (this is optional and does not affect your cancellation).
Getting help with your cancellation
Yafee has helped thousands of consumers in Singapore cancel unwanted subscriptions and recover their money. If you encounter any obstacles during the cancellation process, or if your app continues to bill you after you have cancelled, Yafee can guide you through escalation to CASE and your bank. Visit yafee.com today to understand your cancellation rights, access our full library of service-specific guides, and connect with consumer protection specialists who can support your claim. Yafee combines legal expertise with practical support to ensure your cancellation is processed correctly and your money is recovered if necessary.