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Frequently asked questions
Cancel Unity: The Right Way to Protect Your Investment
How to cancel your Unity subscription in singapore and recover your costs
Why developers cancel Unity and what triggers the decision
Unity is a cross-platform game development engine that powers 2D, 3D and interactive experiences across mobile, console, PC and web. Developers, studios and creative professionals in Singapore rely on Unity's subscription tiers, cloud services and Asset Store marketplace to build and deploy projects at scale.
You may hold a Personal, Plus, Pro or Enterprise subscription, each unlocking progressively advanced features such as console builds, higher cloud storage, priority support and multi-user version control. Beyond subscriptions, you might purchase individual assets from the Unity Asset Store on a one-off basis.
Cancellation becomes necessary when your project scope contracts, your budget tightens, you shift to a competing engine or your feature requirements drop below your current plan tier. Yafee recommends you understand your refund entitlements and cancellation procedure before you proceed, as timing and method determine whether you recover partial costs.
Common reasons developers cancel in singapore
Budget constraints, shifting to Unreal Engine or Godot, completion of a project milestone, or discovery of feature overlap with free alternatives drive most cancellations. Additionally, if you subscribed annually but your needs changed within the first 30 days, you may qualify for a pro-rata refund under Singapore's consumer protections.
Subscription tiers and billing in singapore
Unity prices subscriptions in USD, but you pay in SGD at your bank's or payment provider's exchange rate. Monthly plans renew every 30 days; annual plans renew every 365 days and typically offer a 10% discount compared to monthly billing. Mobile app store subscriptions (iOS App Store or Google Play) are billed by those platforms directly, not by Unity Technologies Singapore Pte. Ltd.
Your consumer rights in singapore under the consumer protection (fair trading) act
Singapore law grants you specific statutory protections when you purchase digital services or software subscriptions, even though a traditional cooling-off period does not apply to online digital purchases.
What the law protects you against
The Consumer Protection (Fair Trading) Act protects you from unfair contract terms, misleading representations and non-delivery of promised services. If Unity's marketing misrepresented a feature, failed to disclose a limitation or the service became unavailable or substantially degraded without warning, you have grounds to lodge a complaint and demand redress.
You do not have an automatic right to cancel and receive a refund simply because you changed your mind, even within days of purchase. However, if the subscription fails to meet the description, quality or fitness for purpose implied at the point of sale, you can escalate to the Consumers Association of Singapore (CASE) or file a case at the Small Claims Tribunal.
Your legal position
You hold statutory rights if Unity breaches its own published refund policy, fails to deliver promised features or features degrade significantly after purchase without compensation. Yafee advises you to preserve all purchase receipts, screenshots of product descriptions and email correspondence, as evidence strengthens your claim if a dispute arises. For Asset Store purchases, Unity's 14-day refund window (provided the asset was not downloaded) aligns with fair trading expectations and demonstrates the company's recognition of your right to reconsider purchases shortly after ordering.
Escalation routes if Unity refuses your refund
If Unity declines your refund request, contact the Consumers Association of Singapore (CASE) at caseorg.sg or call +65 6100 0315. CASE will mediate between you and Unity at no cost. If mediation fails and your dispute is under SGD 10,000, file a claim at the Small Claims Tribunal at the State Courts. Yafee has observed that CASE intervention resolves subscription disputes when companies cannot justify their refusal against Singapore law.
How to cancel your Unity subscription step by step
Your cancellation method depends on where you subscribed: through Unity's web dashboard, via your mobile app store, or through a reseller. The steps differ slightly for each route, but all must complete before your next billing date to avoid an unwanted renewal charge.
Cancel through your Unity account dashboard
This is the primary cancellation route if you subscribed directly via Unity's website.
- Visit accounts.unity.com and log in with your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the email link to reset it.
- Navigate to your subscription or billing section (typically labelled "Subscriptions" or "Plans and Billing").
- On the dashboard home, select your account name in the top right corner, then choose "Subscriptions" or "Billing".
- Locate your active subscription and select "Manage" or "Edit".
- If you hold multiple subscriptions (for example, one Pro and one Cloud Services plan), identify the one you wish to cancel.
- Select "Cancel subscription" or "Downgrade plan".
- If you wish to downgrade rather than cancel entirely (for example, from Pro to Personal), Yafee recommends selecting downgrade so you retain free-tier access.
- Confirm the cancellation date and any final charges.
- Unity will typically charge you for any partial month already elapsed, then cease all renewals.
- Receive a confirmation email at the address registered to your account.
- Save this email for your records and attach it to any refund request.
Cancel an iOS app store subscription
If you subscribed to Unity via Apple's App Store on an iPhone, iPad or Mac, you must cancel through Apple's settings, not through Unity's dashboard.
- Open the Apple App Store app on your device.
- Tap your profile icon in the top right corner and select "Subscriptions".
- Tap on the Unity subscription.
- Select "Cancel subscription" or "Edit subscription".
- Confirm the cancellation date.
- Your access continues until the next renewal date; the subscription does not terminate immediately.
- Receive a confirmation notification on your device and via email.
Cancel a google play subscription
If you subscribed to Unity via Google Play on an Android device, you must cancel through Google Play, not through Unity's website.
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- Tap your profile icon and select "Payments and subscriptions".
- Select "Subscriptions" and tap on the Unity subscription.
- Select "Cancel subscription".
- Confirm the reason for cancellation (optional) and select "Yes, cancel".
- Google Play will ask you why you are cancelling; your response helps the developer understand user churn but does not affect your refund eligibility.
- Receive a confirmation email.
Cancel through a reseller or partner
If you purchased a Unity subscription through a third-party reseller, volume licensing partner or educational institution, contact that organisation's support team directly. They may handle cancellation and refunds independently of Unity.
- Locate your original purchase receipt or invoice to identify the reseller.
- Contact the reseller's support team and request subscription cancellation.
- Provide your subscription ID or email address registered to the purchase.
- Ask the reseller to confirm cancellation in writing.
- If the reseller does not respond within 5 business days, escalate to Yafee or CASE.
Unity subscription pricing and billing overview
Understanding your billing cycle and plan costs helps you calculate refund entitlements and time your cancellation to minimise wasted spend.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Best for |
|---|---|---|---|
| Personal | Free | Free | Hobbyists and learners (free tier with revenue limits) |
| Plus | ~SGD 33 (approx USD 25) | ~SGD 297 (approx USD 225) | Small studios and indie developers |
| Pro | ~SGD 66 (approx USD 50) | ~SGD 594 (approx USD 450) | Established developers, console builds and priority support |
| Enterprise | Custom pricing | Custom pricing | Large studios and organisations |
| Cloud Services (UGS) | Usage-based | Usage-based | Multiplayer, analytics and backend services |
Prices are approximate and converted from USD. Your actual SGD amount depends on your bank's exchange rate at the time of billing. Annual plans renew automatically on the same date each year unless you cancel in advance. If you cancel an annual plan within 30 days of purchase, you may qualify for a pro-rata refund covering the unused portion of your subscription.
Refund and pro-rata calculations for cancellations
Your refund entitlement depends on when you cancel relative to your billing cycle and whether you subscribed to a monthly or annual plan.
Monthly subscriptions
You cannot recover fees for the current month once it has begun, even if you cancel on day one. Cancel at any point, and your subscription terminates at the end of that billing month without renewal.
Annual subscriptions cancelled within 30 days
If you purchased an annual plan and cancel within 30 days of the initial purchase, Unity will calculate a pro-rata refund covering the unused period. For example, if you paid SGD 594 for a Pro plan and cancelled 10 days later, you would recover approximately SGD 574 (covering the 355 remaining days).
Yafee recommends you request this refund explicitly in an email to Unity support ([email protected]) with your subscription ID and purchase date. Attach your original receipt and a brief explanation that you wish to invoke your pro-rata refund right under Singapore consumer protection law.
Annual subscriptions cancelled after 30 days
Once the 30-day cancellation window closes, you cannot recover fees for an annual subscription, even if you cancel on day 31. Your subscription will not renew, but the current annual period's payment is non-refundable.
Asset store purchases
Unity permits a 14-day refund window for Asset Store items purchased via PayPal, credit card or debit card, provided the asset was not downloaded or has not been used in a published project. After 14 days or if you have downloaded and used the asset, refunds are at Unity's discretion based on their return policy.
After you cancel: what happens to your access and data
Cancellation terminates your paid features but does not immediately delete your projects, assets or account history. Understanding what persists helps you plan your transition to an alternative engine or free tier.
Immediate changes after cancellation
You lose access to Pro features, priority support and advanced cloud services on the day your subscription ends. Your projects remain in your Unity account indefinitely, but you cannot open or edit them with Pro-only features enabled. You can downgrade to the Personal (free) tier to retain limited editing capabilities and file access.
Cloud backup and asset retention
Any assets purchased from the Unity Asset Store remain in your account and available for download indefinitely, even after your subscription cancels. Your project files, source code and custom assets stored in Unity's cloud services may be subject to a grace period before deletion; consult Unity's data retention policy for exact timelines.
Exporting your projects before cancellation
Yafee advises you to export all project files, scripts and assets to your local machine before your subscription ends, particularly if you plan to migrate to an alternative engine. Use Unity Editor's export or asset package functions to create offline backups.
Common cancellation mistakes and how to avoid them
Cancellation disputes often stem from avoidable errors; awareness and deliberate steps prevent refund delays and lost entitlements.
Cancelling through the wrong platform
A frequent error occurs when you cancel through your Apple or Google Play account but believe you have cancelled your direct Unity subscription, or vice versa. If you subscribed via App Store, you must cancel via App Store; cancelling through Unity's website will not affect the mobile subscription. Similarly, if you hold both a mobile subscription and a direct web subscription, you must cancel each separately. Always verify which platform you used at purchase by checking your original receipt or credit card statement.
Missing the 30-day pro-rata window
If you purchased an annual plan and changed your mind, your pro-rata refund window closes 30 days after purchase. Many developers assume they have longer to request a refund and miss this deadline. Yafee recommends you request pro-rata refunds within 7 days of purchase to ensure timely processing.
Failing to preserve receipts and correspondence
If a refund dispute arises, your original receipt, purchase confirmation email and any support correspondence become critical evidence. Without these, CASE and the Small Claims Tribunal cannot assess your claim. Save all emails from Unity support and screenshot any billing statements or product descriptions that informed your purchase decision.
Not confirming cancellation in writing
After you cancel through the dashboard or app, you receive an automated email confirmation. Yafee strongly advises you to reply to that confirmation email with a brief message restating your cancellation date and request for a refund if eligible. This creates a documented trail that strengthens your position if Unity later attempts to charge you or disputes your cancellation.
Comparison: when to cancel, downgrade or keep your Unity subscription
Not every developer should cancel entirely; some benefit from downgrading to a lower tier or pausing their subscription temporarily.
| Scenario | Recommended action | Cost impact |
|---|---|---|
| Project completed; no further development planned | Cancel entirely | Save 100% of subscription fees immediately |
| Shifting to Godot or Unreal Engine; may return to Unity later | Downgrade to Personal (free tier) to retain account and asset access | Save 100% of paid tier fees; keep archive access |
| Revenue temporarily reduced; may need Pro features later | Downgrade to Plus; upgrade again when budget allows | Reduce monthly spend by 50%; flexibility to re-upgrade |
| Cloud services no longer needed; still using editor | Cancel Cloud Services separately; keep Pro subscription | Save usage-based Cloud Services fees only |
| Unsure if features work as expected; purchased within 7 days | Request pro-rata refund before day 30 | Recover 90%+ of annual fees if unused |
| On annual plan; project scope reduced but may need Pro later | Cancel now; resubscribe to monthly plan when needed | Stop bleeding annual fee; pay-as-you-go later |
Contact information and escalation address for Unity in singapore
If Unity does not process your cancellation or refund request within 14 days, escalate using the contact details below.
Unity support and billing
Email support requests to [email protected] with your subscription ID, purchase date and reason for cancellation. Include a copy of your receipt and any evidence of eligibility for a refund (for example, pro-rata calculations for annual plans cancelled within 30 days).
Unity technologies singapore pte. ltd. registered address
1 Wallich Street, #30-02, Guoco Tower, Singapore 078881. This is the primary business address registered with the Accounting and Corporate Regulatory Authority (ACRA). You may send formal correspondence or escalation letters to this address if Unity does not respond to email support within 7 days.
Consumers association of singapore (CASE) escalation
If Unity refuses your refund claim, file a complaint with CASE at caseorg.sg, call +65 6100 0315 or visit 170 Ghim Moh Road, Singapore 279621. CASE will mediate free of charge and seek to resolve your dispute within 30 days. If mediation fails, you may file a claim at the Small Claims Tribunal at the State Courts for disputes under SGD 10,000.
Final steps: securing your cancellation and recovery
Yafee has helped thousands of consumers cancel software subscriptions and recover legitimate refunds by combining clear procedural steps with knowledge of consumer law. Your cancellation becomes final only when you receive written confirmation from Unity or your payment platform and your subscription stops renewing. Do not assume cancellation is complete until you verify it on your next expected billing date and confirm no charge appears on your bank statement.
Preserve all cancellation confirmations, email correspondence and refund outcomes for future reference. If Yafee can assist you further in drafting refund claims, escalating disputes to CASE or calculating pro-rata entitlements, contact Yafee at yafee.com. Yafee specialises in subscription disputes and consumer rights recovery across Singapore and can guide you through every stage of your claim.