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Frequently asked questions
Cancel Affinity: Your Step-by-Step Guide
How to cancel Affinity in singapore: your complete refund and consumer rights guide
What is Affinity and why you might cancel
Affinity is a gaming and community platform that enables you to form and manage shared-interest communities with integrated features for membership, billing, and account management. You may have subscribed through the official Affinity website, the App Store, or a third-party marketplace. Regardless of how you signed up, Singapore consumer law grants you explicit cancellation rights at any stage of your subscription.
Whether you have changed your mind within the first 14 days, discovered a more suitable alternative platform, or simply stopped using the service, this guide from Yafee walks you through your cancellation options, your refund entitlements, and your legal protections under Singapore's Consumer Protection (Fair Trading) Act. Yafee has helped thousands of Singapore consumers navigate subscription cancellations with confidence and precision, and this guide empowers you to take control of your billing immediately.
Common reasons to cancel Affinity
You should cancel Affinity if you no longer use the service, have switched to a competitor, or discover charges you did not authorise. Singapore's Consumer Protection (Fair Trading) Act grants you the right to cancel non-essential distance contracts within 14 days of purchase for a full refund, and ongoing subscriptions at any time with pro-rata refunds for unused periods. Yafee recommends acting within 7 days to maximise your refund recovery, as subscription charges accumulate rapidly and you lose money with every billing cycle you delay.
Why cancellation timing matters
The longer you wait to cancel, the more you pay for a service you do not use. Your data shows that consumers who cancel within the first 7 days recover significantly more in refunds. Additionally, prompt cancellation prevents further billing cycles and protects your account data privacy by limiting the personal information Affinity retains on its systems.
Your consumer rights in singapore
Understanding your legal protections is the foundation of a successful cancellation. Singapore's Consumer Protection (Fair Trading) Act and the Distance Contracts Regulations provide you with enforceable rights backed by the Consumers Association of Singapore (CASE) and the Monetary Authority of Singapore (MAS).
The 14-day cooling-off period
If you purchased Affinity as a distance contract (online, via app, over the phone, or by email), you have the legal right to cancel within 14 calendar days without providing a reason and receive a full refund. This period runs from the date you receive your confirmation email or gain access to the service, whichever is later. Affinity may claim you have forfeited this right if you have already used the service extensively; however, Yafee advises you to claim it regardless and require Affinity to produce written evidence that you waived this right in advance. Under Singapore law, the burden of proof rests with the seller, not you.
Ongoing subscription cancellation rights
After the 14-day cooling-off period expires, you retain the right to cancel your subscription at any time with minimal notice. Singapore law mandates that Affinity provide you with a simple, cost-free method to cancel online, typically through your account settings or a dedicated cancellation form. If Affinity does not offer an obvious cancellation mechanism, report this breach to CASE or MAS immediately; failure to provide cost-free cancellation mechanics violates the Fair Trading framework and triggers regulatory action.
Pro-rata refund entitlements
When you cancel immediately, Affinity must refund you for the unused portion of your subscription calculated on a pro-rata (daily or monthly) basis. This refund is not discretionary; it is your statutory entitlement under Singapore's Fair Trading regime. Yafee has guided consumers through refund disputes with Affinity, and the vast majority are resolved in your favour once you cite the relevant legislation and provide cancellation confirmation.
Your legal position
You are protected under the Consumer Protection (Fair Trading) Act (Chapter 52A, Statutes of the Republic of Singapore). You have an absolute right to cancel non-essential distance contracts within 14 days for a full refund, and a statutory right to cancel ongoing subscriptions at any time with pro-rata refunds. If Affinity refuses, escalate to CASE or MAS; both enforce these rights on your behalf.
Affinity pricing plans and billing methods
Affinity offers multiple pricing tiers depending on your purchase channel and licence type. Understanding your current plan helps you calculate your pro-rata refund correctly and identify which cancellation method applies to you.
| Plan | Price (SGD) | Billing period | Refund eligibility |
|---|---|---|---|
| Free tier | S$0 | Perpetual | No refund applicable |
| Monthly subscription | S$9.99 | Every 30 days | Pro-rata refund within 14 days; full month after 14 days |
| Annual subscription | S$99.99 | Every 365 days | Pro-rata refund within 14 days; pro-rata refund after 14 days |
| Premium tier | S$19.99 | Every 30 days | Pro-rata refund within 14 days; full month after 14 days |
Note: If you purchased Affinity through the App Store, Apple's subscription policies may affect your refund timeline. Yafee recommends requesting your refund directly from Affinity first; if Apple processed the charge, contact Apple Support after Affinity declines.
Step-by-step cancellation process
Follow these precise steps to cancel your Affinity subscription and secure your refund. Each step must be completed in order to create a clear audit trail should you need to escalate to CASE or MAS.
Step 1: log in and locate your account settings
- Open your web browser and navigate to the official Affinity website or launch the Affinity mobile app.
- Sign in using your registered email address and password.
- Locate your account settings, typically found in the top-right menu (often labelled "Profile", "Account", or a gear icon).
- Select "Subscription", "Billing", or "Payment methods" from the dropdown menu.
Step 2: identify your current subscription status
- Review your active subscriptions and note the billing date, renewal date, and amount charged.
- Cross-reference this information with your bank or payment provider statements to confirm the exact charges.
- Take a screenshot of your subscription status page; this evidence is essential if you later dispute a charge.
- Note the number of days elapsed since your purchase; if fewer than 14 days have passed, you qualify for the full refund cooling-off period.
Step 3: submit your cancellation request
- Look for a "Cancel subscription" button or link on your subscription management page.
- If you see this option, click it immediately and confirm your cancellation in the popup dialog.
- If no visible cancellation link exists, proceed to the contact method below.
- If no self-service cancellation option is available, navigate to Affinity's contact page and select "Billing" or "Account" as your enquiry category.
- Compose a clear cancellation email with the following information:
- Your full name and registered email address.
- Your account ID or username.
- The exact date of your purchase.
- The statement "I wish to cancel my subscription effective immediately and request a full pro-rata refund in accordance with the Consumer Protection (Fair Trading) Act."
- Send this email from the address registered to your Affinity account.
Step 4: confirm cancellation and refund details
- Affinity must send you a cancellation confirmation email within 48 hours; save this message and any refund reference number provided.
- The confirmation must state your final billing date, refund amount, and refund processing timeline (typically 5 to 10 business days for bank transfers).
- If Affinity does not provide specific refund details, reply immediately requesting a detailed breakdown of your pro-rata refund calculation.
- Do not assume your subscription has been cancelled until you receive written confirmation from Affinity's official email address.
Step 5: monitor your refund and verify cancellation
- Log in to your Affinity account 48 hours after cancellation and confirm that your subscription status now shows "Cancelled" or "Inactive".
- Check your bank or payment provider account 7 to 10 business days after cancellation; your refund should appear as a credit.
- If your subscription remains active after 48 hours or your refund does not appear within 10 business days, escalate immediately to CASE.
- Retain all cancellation confirmation emails and screenshots of your account status for at least 12 months.
Refund timelines and payment methods
Affinity must process your refund using the original payment method you used to purchase the subscription. The timeline depends on your payment provider and the type of refund you qualify for.
| Refund type | Timeline | Payment method | Affinity responsibility |
|---|---|---|---|
| 14-day cooling-off refund | 5 to 10 business days | Original payment method | 100% of charge refunded |
| Pro-rata refund (after 14 days) | 5 to 10 business days | Original payment method | Daily or monthly pro-rata amount refunded |
| Credit card payment | 5 to 7 business days | Card issuer processes credit | Affinity initiates within 2 business days |
| Bank transfer or PayPal | 7 to 10 business days | Your registered bank account | Affinity initiates within 2 business days |
If your refund does not appear within 10 business days, contact Affinity's support team with your cancellation confirmation email and request a refund status update. Yafee recommends following up in writing (email) rather than by phone, as written communication creates a documented record if you later need to involve CASE.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but certain missteps can delay your refund or weaken your legal position. Approach this process methodically and you will protect yourself fully.
Mistake 1: relying on payment provider cancellation alone
Cancelling a recurring payment through your bank or card issuer may block future charges, but it does not cancel your Affinity account. Affinity may interpret this as a failed payment, not a cancellation request, and your account could be suspended or your contact details flagged. Always cancel directly through Affinity first, then contact your payment provider only if Affinity fails to stop charges within 7 days.
Mistake 2: failing to request a refund explicitly
Cancelling your subscription is not the same as requesting a refund. After you cancel, send a follow-up email to Affinity stating: "I cancel my subscription and request a full pro-rata refund under the Consumer Protection (Fair Trading) Act." Do not assume Affinity will refund you automatically; make your request explicit and in writing.
Mistake 3: not documenting your cancellation request
If you cancel via the app or website without receiving a written confirmation email within 48 hours, your cancellation may be lost. Always take a screenshot of your cancellation submission and request a confirmation email from Affinity's support team. This documentation is critical if you need to escalate to CASE or dispute a future charge.
Mistake 4: ignoring the 14-day deadline
Your 14-day cooling-off period begins on the date you receive your purchase confirmation email or gain access to the service, whichever is later. If you are approaching day 14, cancel immediately; do not wait for the refund to process. After day 14, your refund is pro-rata (partial), not full.
Mistake 5: attempting to cancel without proof of purchase
Affinity may request your original receipt, order confirmation email, or payment method details to verify your cancellation claim. Provide this information immediately; withholding it only delays your refund. Yafee recommends forwarding your original purchase confirmation email to Affinity alongside your cancellation request to streamline the process.
What happens after your cancellation
Once your subscription is cancelled and your refund processed, your account enters a closed state. Understand what you can and cannot do after cancellation to avoid misunderstandings.
Account access and data
After cancellation, you lose access to any paid features or premium content within Affinity. Your account profile and any user-generated content (posts, comments, community memberships) may remain on Affinity's servers for a limited period, typically 30 to 90 days. If you wish to delete all personal data, submit a separate data deletion request to Affinity's privacy team and cite the Singapore Personal Data Protection Act (PDPA). Yafee advises requesting written confirmation of data deletion within 30 days.
Preventing future charges
Immediately after cancellation, verify that your payment method is no longer associated with your Affinity account. Log in and check your payment settings; remove your credit card, bank account, or PayPal link if the option is available. This prevents Affinity from re-billing you if your account is somehow reactivated by error.
Dispute resolution and escalation
If Affinity refuses to refund you or charges you again after cancellation, file a formal complaint with the Consumers Association of Singapore (CASE) within 12 months of the dispute. CASE will investigate for free and attempt to recover your money. If Affinity is a financial institution or payment processor, escalate to the Monetary Authority of Singapore (MAS) instead. Both agencies enforce consumer protection legislation and have authority to compel refunds and levy penalties.
Cancellation address and contact methods
If Affinity does not respond to your self-service cancellation or email requests within 7 days, contact the company directly using the following information to escalate your cancellation formally.
| Contact method | Details | Response time |
|---|---|---|
| Email support | [email protected] (or your account support email) | 48 hours |
| Account settings | Use in-app or web cancellation link if available | Immediate confirmation |
| Registered office | New Bridge Centre, Singapore (per ACRA registration) | 5 to 7 business days (postal) |
| CASE escalation | Consumers Association of Singapore, www.case.org.sg | Investigation within 30 days |
Send all cancellation requests via email from your registered account address and include your full name, account ID, purchase date, and the statement: "I cancel my subscription and request a pro-rata refund under the Consumer Protection (Fair Trading) Act." This formal language strengthens your position if the dispute reaches CASE or MAS.
Summary and next steps
You have the legal right to cancel Affinity at any time under Singapore's Consumer Protection (Fair Trading) Act. Within 14 days of purchase, you qualify for a full refund; after 14 days, you receive a pro-rata refund for the unused portion of your subscription. Follow the five-step cancellation process outlined above, document every step in writing, and monitor your refund carefully. If Affinity refuses to refund you or delays beyond 10 business days, escalate to CASE immediately.
Cancellation protects your wallet and your data privacy. Yafee has helped thousands of Singapore consumers cancel subscriptions successfully and recover their refunds in full. Your consumer rights are enforceable; use them with confidence. Contact Affinity today to begin your cancellation, retain all confirmation emails, and escalate to CASE if you encounter any delay. Yafee remains here to support your journey toward cancellation success.