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Cancel Teleport: Step-by-Step Guide
How to cancel Teleport in singapore: your complete guide to subscriptions, refunds and consumer rights
Understanding Teleport and why you might cancel
Teleport operates as a multi-service platform in Singapore under TELEPORT (SGP) PTE. LTD., encompassing courier delivery, remote-access subscriptions, and in-app VPN tools. Each service operates under different billing cycles and cancellation rules, which is why identifying your specific subscription type is critical before you take action. At Yafee, we guide Singapore consumers through every cancellation scenario to ensure you retain your rights and recover refunds where the law entitles you.
You may choose to cancel Teleport for legitimate reasons: the service no longer meets your needs, you have discovered a more cost-effective alternative, or unexpected charges have appeared on your account. Regardless of your motivation, your consumer protections remain the same. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel within statutory cooling-off periods and recover your money if the service fails to deliver as promised.
The three main Teleport services in singapore
Teleport Asia handles courier and delivery bookings processed as confirmed transactions the moment you submit them. Cancellation eligibility depends on whether the courier has begun collection or delivery.
Teleport via Varjo is a subscription-based remote-access platform accessed through a web portal. You control cancellation through your account settings, and charges continue until the end of your paid billing period unless you cancel before renewal.
Teleport VPN is an in-app purchase available on the Singapore App Store. Cancellation follows Apple's App Store billing rules, which diverge from web-based subscriptions and require you to navigate Apple's own account controls to prevent future charges.
Why you need clarity before cancelling
Cancelling the wrong service type, or using the wrong cancellation method, can leave you still paying charges even though you attempted to opt out. At Yafee, we help you identify which Teleport service you subscribed to, understand your cooling-off period, and execute cancellation steps that actually work. This guide walks you through each scenario so you never lose money to a failed cancellation attempt.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific cancellation and refund entitlements that override any terms buried in Teleport's fine print.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (a contract concluded without face-to-face negotiation, such as an online or app-based subscription) within 14 calendar days from the date the contract was concluded. This cooling-off period applies to most Teleport subscriptions. If Teleport fails to provide the service as described, you may claim a refund or demand performance. If you discover a material breach of contract, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation or enforcement.
When your 14-day cooling-off period starts and ends
Your cooling-off period begins on the day you receive confirmation of your subscription, not the day you first use it. You have 14 calendar days to notify Teleport of your intention to cancel. This window applies to all three Teleport service types unless Teleport can prove you requested immediate delivery or access (in which case the period may be shortened, though this is uncommon for VPN or remote-access tools).
If you cancel within the cooling-off period, Teleport must refund your payment within 14 days of receiving your cancellation notice. If you cancel outside the cooling-off period, Teleport's standard refund policy applies-often no refund unless you can prove a breach of contract or misrepresentation.
Escalation to the consumers association of singapore
If Teleport refuses to refund your money after you have submitted a valid cancellation request, contact the Consumers Association of Singapore (CASE) for free mediation. CASE is Singapore's official consumer protection body and can compel Teleport to honor your cancellation rights. You will need evidence of your subscription, cancellation request, and Teleport's refusal to refund.
Teleport pricing and subscription options in singapore
Understanding what you are paying for helps you calculate the true cost of keeping your subscription and decide whether immediate cancellation saves you money.
Current Teleport pricing in SGD
| Service | Price (SGD) | Billing period | Renewal type | Cancellation impact |
|---|---|---|---|---|
| Teleport VPN Premium (12-month) | S$9.98 | Annual | Auto-renewing | High priority-stops annual charge |
| Disable Ads (basic tier) | S$6.98 | One-time purchase | No renewal | No future charges if cancelled |
| Disable Ads (premium tier) | S$49.98 | One-time purchase | No renewal | No future charges if cancelled |
| Teleport Asia courier booking | Variable (per delivery) | Per job | No renewal | Depends on collection status |
| Teleport (Varjo) subscription | Contact provider | Subscription period | Auto-renewing | Stops future renewal charges |
Which Teleport service is costing you the most?
The Teleport VPN Premium annual subscription at S$9.98 appears modest but renews automatically every 12 months unless you cancel beforehand. If you pay this annually and forget to cancel, Teleport will charge you again without additional notification. The Disable Ads premium option at S$49.98 is a one-time purchase with no renewal, so cancellation carries less urgency unless you want a refund within the 14-day cooling-off period.
How to cancel Teleport based on your service type
Your cancellation method depends entirely on which Teleport service you use; using the wrong method leaves you still paying charges despite your cancellation attempt.
Cancelling Teleport VPN (Apple app store purchase)
If you subscribed to Teleport VPN via the Singapore App Store on your iPhone or iPad, you must cancel through Apple's App Store, not through Teleport's app interface.
- Open the App Store on your iPhone or iPad and tap your profile icon in the top-right corner.
- Ensure you are logged into the Apple ID account linked to your Teleport VPN subscription.
- Tap Subscriptions and locate Teleport VPN in your active subscriptions list.
- If Teleport VPN does not appear, you may have cancelled it previously or purchased it as a one-time payment (which requires no further action).
- Tap Teleport VPN and then tap Cancel subscription.
- Apple will ask you to confirm your reason for cancellation-this is optional but helpful for Apple's feedback.
- Confirm the cancellation; Apple will process it immediately.
- Your subscription will remain active until the end of your current billing cycle, after which it will not renew.
- Retain the cancellation confirmation email Apple sends you; this serves as proof you cancelled within the statutory window.
- At Yafee, we recommend screenshotting your subscription status after cancellation to document the change.
Cancelling Teleport (Varjo) via the web portal
If you subscribed to Teleport through Varjo's web portal using your email and password, you cancel directly within your account settings.
- Visit the Teleport (Varjo) login page and enter your registered email address and password.
- If you have forgotten your password, use the Forgot Password link to reset it before proceeding.
- Navigate to Account Settings or Subscription Management (exact label varies depending on portal design).
- Look for a section titled Billing, Subscriptions, or My Plans.
- Locate your active Teleport subscription and click Cancel or Manage Subscription.
- The portal may ask you to select a reason for cancellation-this is optional but improves Teleport's understanding of user needs.
- Confirm your cancellation on the final screen.
- Your subscription will remain active until the end of your paid billing period; charges will stop at the next renewal date.
- Download or screenshot your cancellation confirmation.
- This proof is essential if you later dispute a charge or escalate to CASE (Consumers Association of Singapore) for non-compliance.
Cancelling a Teleport asia courier booking
Teleport Asia courier bookings are treated as confirmed transactions the moment you submit them, but you may cancel under specific conditions within a narrow window.
- Log into your Teleport Asia account and navigate to My Bookings or Order History.
- Identify the booking you wish to cancel; note the booking reference number and creation date.
- Check the booking status: if it shows Pending or Accepted, you may still cancel; if it shows Collected or In Transit, cancellation becomes difficult or impossible.
- Teleport Asia may impose a cancellation fee if the courier has already begun collection; this will be displayed on the cancellation screen.
- Click the Cancel Booking button (if available).
- If no cancel button appears, contact Teleport Asia customer support immediately with your booking reference.
- Confirm the cancellation and any applicable fees.
- Your payment will be refunded to your original payment method within 3 to 5 business days, minus any non-refundable cancellation fees Teleport Asia charges.
- Request a cancellation confirmation email from Teleport Asia if one is not issued automatically.
- Retain this confirmation to prove cancellation in case of a billing dispute.
Timeline for cancellation and refunds
Knowing when your cancellation takes effect and when your refund arrives prevents confusion and helps you monitor compliance with Singapore law.
Expected timelines by service type
| Service type | Cancellation takes effect | Refund issued within | Legal basis |
|---|---|---|---|
| Teleport VPN (App Store) | End of current billing cycle | 5-10 business days (via Apple) | Consumer Protection (Fair Trading) Act, 14-day cooling-off period |
| Teleport (Varjo) web subscription | End of current billing cycle | 14 calendar days from cancellation notice | Consumer Protection (Fair Trading) Act, 14-day cooling-off period |
| Teleport Asia courier (pending status) | Immediate | 3-5 business days | Contract performance-if courier not yet collected |
| Disable Ads (one-time purchase) | Immediate (if within 14 days) | 5-10 business days (if qualified) | Consumer Protection (Fair Trading) Act, 14-day cooling-off period |
Why waiting for the billing cycle end protects you
When you cancel a Teleport VPN or Varjo subscription, Teleport typically allows your current billing period to complete before your access ends. This is standard practice because you have already paid for that period. However, at the next renewal date, Teleport will not charge you again. If Teleport attempts to charge you after you have cancelled, contact CASE immediately with your cancellation confirmation as evidence of Teleport's breach.
After cancellation: what to expect and what to do next
Cancellation does not end once you click the button; verifying that charges have truly stopped protects you from surprise billing.
Verifying that your cancellation worked
Within 3 to 5 business days of cancelling, check your bank or credit card statement to confirm that no charges have appeared. If a charge does appear after your cancellation window has closed, this indicates Teleport has breached the Consumer Protection (Fair Trading) Act and you have grounds for a dispute.
Monitoring your account after cancellation
Log back into your Teleport account (Varjo portal or App Store account) one week after cancellation to verify your subscription shows as cancelled or inactive. At Yafee, we recommend taking a screenshot of this status in case you later need to prove cancellation to CASE or your bank.
Disputing unauthorized charges post-cancellation
If Teleport charges you after your cancellation confirmation, contact your bank or credit card issuer immediately and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Simultaneously, file a complaint with CASE, which can compel Teleport to reverse the charge and may seek compensation on your behalf.
Common cancellation mistakes and how to avoid them
Cancellation should be straightforward, but many Singapore consumers accidentally leave their subscriptions active by making preventable errors.
Deleting the app instead of cancelling the subscription
Removing Teleport from your phone does not cancel your subscription; Teleport will continue to charge you on renewal. You must formally cancel within the app settings, Apple's App Store, or the Varjo web portal before deleting the app.
Cancelling in the wrong place
If you subscribed via Apple App Store, you must cancel via Apple App Store, not within the Teleport app itself. Conversely, if you signed up directly through Teleport's website, cancelling in Apple's system will not work. At Yafee, we stress identifying your subscription source first to avoid this costly mistake.
Ignoring the cancellation confirmation
Always retain your cancellation confirmation email or screenshot. Without this proof, Teleport can claim you never cancelled if a dispute arises. CASE will require evidence to support your claim.
Cancelling outside the cooling-off period and expecting a refund
If you cancel more than 14 days after signing up, Teleport is not legally required to refund your subscription fee unless you can prove breach of contract or misrepresentation. Plan your cancellation within the 14-day window if you want a guaranteed refund.
Escalating to the consumers association of singapore
If Teleport refuses to honour your cancellation or process your refund, escalation to CASE becomes necessary.
Filing a complaint with CASE
Contact CASE online or by phone to file a formal complaint against Teleport. Provide your subscription details, cancellation confirmation, and evidence that Teleport has refused to refund or has continued charging you post-cancellation. CASE will attempt mediation; if Teleport refuses to comply, CASE can escalate to enforcement or legal proceedings.
Your documentation checklist for CASE
| Document | Why it matters | How to obtain it |
|---|---|---|
| Subscription confirmation email | Proves when your contract began (date matters for 14-day period) | Check email inbox and spam folder; ask Teleport to resend |
| Cancellation confirmation email or screenshot | Proves you cancelled within the legal window | Screenshot from Teleport portal or Apple App Store immediately after cancelling |
| Bank or credit card statement (post-cancellation) | Proves Teleport charged you after cancellation | Download from your bank's online portal |
| Email correspondence with Teleport support | Proves Teleport was aware of the issue and refused to refund | Export from your email account or request copies from Teleport |
| Screenshots of your account status (cancelled) | Corroborates your cancellation claim visually | Take screenshots immediately after cancellation confirmation |
| Proof of refund request (if applicable) | Establishes timeline and intent to cancel | If you emailed Teleport, retain the sent email with delivery receipt |
Why choose yafee for subscription cancellation guidance
Cancelling Teleport should not require legal expertise, yet many Singapore consumers stumble through confusing processes and lose money to preventable errors. Yafee specializes in breaking down subscription cancellation into clear, actionable steps grounded in Singapore's Consumer Protection (Fair Trading) Act. We translate legal rights into practical procedures so you retain control of your money and your choice.
Yafee has helped thousands of Singapore consumers cancel subscriptions safely, recover refunds where entitled, and escalate to CASE when companies refuse to comply. Our guides cover every service type-App Store purchases, web portals, courier bookings-so you never face cancellation alone. At Yafee, we believe your consumer rights are non-negotiable, and your cancellation should succeed on the first attempt.
Next steps: take control of your subscription today
You now understand your legal position, your cancellation timeline, and the specific steps for each Teleport service type. The moment to act is now: identify which Teleport service you use, locate your cancellation option, and submit your request within 14 days if you want a guaranteed refund. Screenshot or save every confirmation, and monitor your next bank statement to confirm charges have stopped.
If Teleport refuses to refund or continues charging you, escalate immediately to CASE with your documentation. Your consumer rights under Singapore law are absolute: you have the right to cancel, and Teleport has the legal obligation to comply.
For more detailed guidance on cancelling Teleport or any other subscription service in Singapore, visit Yafee.com today. Yafee's team of contract law specialists and consumer advocates stands ready to help you navigate cancellation, dispute charges, and protect your rights. Start your cancellation journey with Yafee, and take back control of your digital subscriptions.
Contact information for Teleport (SGP) PTE. LTD.
If you need to contact Teleport directly to dispute a charge or request manual cancellation assistance, direct your enquiry to their registered office. For all refund disputes and Teleport's failure to honour cancellation, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or by phone for free mediation and enforcement support.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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