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Frequently asked questions
Cancel Glovo: The Right Way
How to cancel Glovo in singapore and protect your account from surprise charges
What is Glovo and why you might cancel
Glovo is an on-demand delivery platform that connects you with restaurants, supermarkets, and independent merchants across Singapore. You place orders through the mobile app or website, and a network of couriers delivers food, groceries, and everyday essentials to your door. Glovo acts as the intermediary, handling payment processing, order tracking, and customer support while merchants prepare your items.
You may cancel Glovo for several reasons: high delivery fees, slow service quality, subscription charges you no longer use, or a preference for competing platforms like Grab Food or Deliveroo. Before you proceed, understanding your cancellation options protects you from losing unused credit, incurring unexpected renewal charges, or being locked into a paid subscription. This guide from Yafee walks you through every step and your legal protections under Singapore consumer law.
Common reasons to cancel Glovo
Users cancel Glovo most often because of excessive delivery surcharges, inconsistent courier performance, or a subscription plan that no longer delivers value. Some cancel after switching to a competitor, others after discovering they can collect orders directly from merchants to avoid fees altogether. Understanding what you're paying for - and what you'll lose when you cancel - ensures you make an informed decision.
How yafee supports your cancellation
Yafee specialises in helping Singapore consumers navigate subscription cancellations, refund claims, and consumer rights enforcement. We know the exact steps to cancel Glovo, what happens to your account balance, how long refunds take, and what to do if Glovo refuses to cancel. This guide arms you with facts, timelines, and your legal position so you cancel with confidence.
Understanding glovo's pricing structure and charges
Glovo charges you through delivery fees, order service fees, and optional subscriptions, each with different refund and cancellation rules.
Delivery fees and order charges
Every Glovo order incurs a delivery fee based on distance and demand, typically ranging from SGD 2 to SGD 10 in Singapore. Some restaurants offer free delivery or discounts above a minimum order value. If you cancel an order after a merchant has accepted and begun preparing your food, you will be charged a cancellation fee covering the merchant's preparation costs, the delivery fee, and sometimes an additional penalty.
GlovoPrime subscription and optional plans
If you subscribed to GlovoPrime, you pay a monthly fee for benefits including waived delivery charges on eligible orders, priority support, and exclusive discounts. Glovo charges your payment method automatically each month unless you cancel before your renewal date. Importantly, Glovo does not issue pro-rata (partial-period) refunds, so cancelling mid-cycle means you forfeit the remainder of that billing period.
Account credits and promotional balances
Glovo may credit your account through promotions, referral bonuses, or refunded orders. These credits do not convert to cash and expire according to Glovo's terms. When you cancel your account, unused credits are typically forfeited unless you consume them before your cancellation takes effect.
| Charge type | Amount/range | Refundable if you cancel? | When charged |
|---|---|---|---|
| Delivery fee (standard order) | SGD 2 to SGD 10 | Only if order cancelled before courier assigned | Per order |
| Cancellation fee (after merchant accepts) | Portion of merchant + delivery costs | No | When you cancel accepted order |
| GlovoPrime monthly subscription | Check app for current rate | Yes, if cancelled before renewal | Monthly at renewal date |
| Service/platform fee | Included in order total | Only with full order cancellation | Per order |
| Promotional credits/referral bonus | Varies | No; forfeited on account closure | As earned or granted |
| Restaurant discounts | Varies | Yes, if unused before cancellation | Per promotion |
Your consumer rights and legal protection under singapore law
Singapore's Consumer Protection (Fair Trading) Act and distance selling regulations protect you when you cancel a subscription or order from Glovo.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel an unsolicited or distance contract (such as a subscription ordered online) within 14 calendar days of purchase, without penalty, unless you have already used the service substantially. For GlovoPrime and other paid subscriptions, this 14-day window applies from the date Glovo charges your first payment. If Glovo fails to honour a cancellation, you may lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), Singapore's consumer protection regulator, which can compel Glovo to refund you and pay compensation.
Cooling-off period for subscriptions
If you subscribed to GlovoPrime within the last 14 days, you can cancel and claim a full refund even if you have used the service. After 14 days, Glovo is entitled to keep your subscription payment unless you cancel before the next renewal date. Cancelling before renewal prevents future charges but does not recover the current billing cycle.
Unfair contract terms and hidden charges
Glovo must disclose all material charges (delivery fees, service fees, subscription costs) clearly before you confirm an order or subscription. If Glovo charges you a surprise fee not disclosed in advance, or if a clause in Glovo's terms is unfairly weighted against you, the CCCS can challenge it. Yafee advises you to gather screenshots of all charges before disputing them.
How to cancel a single Glovo order
Cancelling an individual order is the quickest cancellation task, and your refund depends entirely on when you cancel.
Cancel before a courier is assigned (zero charges)
This is your best-case scenario. If you cancel immediately after placing an order but before Glovo assigns a courier, you will receive a full refund with no cancellation fee.
- Open the Glovo app and navigate to your active order.
- Tap the "Cancel order" button (typically visible at the top of the order screen).
- Select your reason for cancellation from the list provided.
- Confirm the cancellation.
- Within seconds, Glovo will refund the full order amount to your original payment method.
Cancel after a merchant accepts but before delivery starts
If a merchant has accepted your order and begun preparation, Glovo will deduct a cancellation fee from your refund to cover the merchant's costs and the delivery fee. The refund is smaller but still significant.
- Open the Glovo app and locate your order.
- Tap "Cancel order" - Glovo will now display the cancellation fee amount.
- Review the fee breakdown and confirm cancellation.
- Glovo refunds the remaining balance within 5 to 10 business days, depending on your bank.
Cancel after a courier has collected your order
Once a courier has collected your order from the merchant, you cannot cancel without penalty. If you refuse delivery, Glovo charges the full order amount plus the delivery fee. Contact Glovo Support immediately if you believe the courier has the wrong order or if there is a genuine error.
How to cancel your GlovoPrime subscription
Cancelling a paid subscription requires you to act before your renewal date to avoid being charged again.
Step 1: locate your subscription settings in the app
Open the Glovo app on your phone or visit the Glovo website on your browser.
- Tap your profile icon (usually in the bottom-right corner of the app).
- Select "Settings" or "Account".
- Scroll down to find "Subscriptions", "Membership", or "GlovoPrime".
- Tap on the active subscription to view its details and renewal date.
Step 2: confirm your renewal date and billing amount
Write down the exact date Glovo will next charge you. This is critical: you must cancel at least 2 to 3 business days before this date to prevent the renewal charge.
- Note the renewal date displayed in the subscription details.
- Check the billing amount so you can verify no duplicate charge appears on your bank statement.
- If the renewal date is within 3 business days, proceed immediately to Step 3 to avoid being charged.
Step 3: cancel the subscription
In the subscription details screen, you will see a "Cancel subscription" or "Stop subscription" button.
- Tap "Cancel subscription".
- Glovo may present a discount offer or survey to retain you; you can dismiss these.
- Confirm your cancellation when prompted.
- You will receive an on-screen confirmation and a confirmation email to the address registered with your account.
Step 4: verify cancellation and check your bank account
After cancellation, your account status changes immediately, but Glovo must process the cancellation within one billing cycle.
- Return to the subscription settings and confirm the status shows "Cancelled" or "Inactive".
- Check your registered email for a cancellation confirmation from Glovo within 24 hours.
- Monitor your bank statement for 5 to 10 business days to ensure Glovo does not charge you again on the renewal date.
- If a charge appears after cancellation, contact your bank immediately and file a dispute; simultaneously, contact Glovo Support with your cancellation confirmation email as evidence.
Refunds, timelines, and what happens to your account credit
Refunds from Glovo vary depending on what you are cancelling and which payment method you used.
Refund timelines by cancellation type
Order refunds process faster than subscription refunds because no merchant adjustment is required.
- Order cancelled before courier assigned: Instant refund to your payment method; visible in your app immediately.
- Order cancelled after merchant accepts: 5 to 10 business days for your bank to credit the amount (after Glovo deducts the cancellation fee).
- GlovoPrime subscription cancelled: Current billing cycle is not refunded (no pro-rata refunds); future charges are prevented. Refund of any overpayment occurs only if you cancel within the 14-day cooling-off period from your first charge.
- Account closure: Glovo processes the account deletion within 30 days; no refund is issued for unused credit.
What happens to your Glovo account credits and promotional balances
Account credits-whether from referrals, promotions, or refunded orders-do not convert to cash. If you cancel your account, Glovo forfeits all unused credits. To maximise your refund, use all promotional credit on orders before you close your account or cancel your subscription. Yafee recommends placing a small order using only promotional credit immediately before cancelling.
Refund methods and which payment method you used
Glovo refunds to the original payment method used for the order or subscription. If you paid with a credit card, the refund appears as a credit to your card statement. If you paid via digital wallet (such as Google Pay or Apple Pay), the refund returns to that wallet. Bank transfers take 5 to 10 business days; credit card refunds may take up to 14 days, depending on your card issuer.
Common mistakes when cancelling Glovo
Cancelling a subscription or account is straightforward if you know what to avoid. Here are the pitfalls that cost Singapore users money.
Mistake 1: cancelling too late and incurring a renewal charge
Many users intend to cancel but forget to do so before their renewal date. Glovo charges you automatically, and recovering that charge requires a refund request and evidence of your cancellation attempt. To avoid this, set a phone reminder 5 days before your renewal date so you cancel with a comfortable margin.
Mistake 2: assuming account deletion automatically cancels your subscription
Closing your Glovo account does not automatically cancel an active GlovoPrime subscription. In some cases, Glovo will continue to charge you for a few days after account deletion. Always cancel your subscription explicitly before deleting your account.
Mistake 3: not saving your cancellation confirmation
If a dispute arises-for example, Glovo charges you after you claim to have cancelled-your cancellation confirmation email is your proof. Screenshot the confirmation or save the email. Without this evidence, the CCCS and your bank will side with Glovo.
Mistake 4: ignoring promotional credit before cancellation
Any unused promotional credit disappears when your account closes. If you have SGD 15 in promotional credit, spend it on a small order before you cancel. This simple step prevents you from handing money to Glovo.
Mistake 5: cancelling an order too late and failing to dispute the fee
If Glovo charges you a cancellation fee you believe is unfair or excessive, dispute it immediately via the in-app Support chat or email. Glovo may refund the fee if you demonstrate the merchant had not started preparation. Do not wait; the longer you delay, the weaker your claim becomes.
After you cancel: what to do next
Cancellation is not complete until you verify the outcome and monitor your bank account for unauthorised charges.
Verify your cancellation is active
Return to your Glovo account (before deleting it) and confirm your subscription status shows "Cancelled" or "Inactive". If you cancelled your entire account, you will not be able to log in-this is normal. Check your email for a cancellation confirmation from Glovo within 24 hours.
Monitor your bank statement for unexpected charges
Check your bank or credit card statement daily for 10 to 15 days after cancellation. If Glovo charges you again, contact your bank immediately and dispute the charge as "cancelled subscription". Simultaneously, email Glovo Support with your cancellation confirmation as evidence.
File a complaint with the CCCS if Glovo refuses to refund
If Glovo does not honour your cancellation or withholds a refund without justification, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS can compel Glovo to refund you and pay compensation if Glovo breached the Consumer Protection (Fair Trading) Act. Yafee has helped thousands of Singapore consumers file CCCS complaints and recover refunds from subscription services that refused to cooperate.
Delete your personal data (optional but recommended)
After cancellation, you may request that Glovo delete your personal data. Send an email to Glovo's Data Protection Officer (available via the app's Help Centre) requesting erasure under Singapore's Personal Data Protection Act (PDPA). Glovo must comply within 30 days unless there is a legal reason to retain your data.
Comparison: Glovo versus other delivery platforms in singapore
If you are considering alternatives to Glovo, this table compares cancellation policies and subscription features across the major delivery platforms in Singapore.
| Platform | Subscription name | Cancellation window | Pro-rata refund if you cancel mid-cycle? | Cooling-off period (14 days) |
|---|---|---|---|---|
| Glovo (GlovoPrime) | GlovoPrime | Any time before renewal | No | Yes (14 days from first charge) |
| Grab Food (GrabRewards+) | GrabRewards+ | Any time before renewal | No | Yes (14 days) |
| Deliveroo (Plus) | Deliveroo Plus | Any time before renewal | No | Yes (14 days) |
| foodpanda (pandaGO) | pandaGO | Any time before renewal | No | Yes (14 days) |
| Uber Eats (Pass) | Uber One / Pass | Any time before renewal | No | Yes (14 days) |
Contacting Glovo support and escalating your cancellation issue
If you cannot cancel via the app, or if Glovo refuses your cancellation request, contact Glovo's customer support team directly.
Via the Glovo app (fastest method)
Open the Glovo app, scroll to the bottom, tap "Help" or "Support", and select "Contact us". Choose your issue (e.g., "Cancel subscription" or "Billing issue") and send a message. Glovo's support team typically responds within 24 to 48 hours.
Via email (best for disputes and documentation)
Email Glovo Support at the address provided in the app's Help Centre. In your email, state clearly that you are requesting cancellation of your GlovoPrime subscription effective immediately, or that you are disputing a charge. Attach screenshots of your account settings, the subscription details, and the renewal date. Email provides a written record for future complaints to the CCCS if needed.
Via the Glovo help centre website
Visit Glovo's online Help Centre (accessible from the app or website) and search for "cancel subscription". Follow the automated steps, which may resolve your request without human intervention.
Escalation to the CCCS if Glovo does not respond
If Glovo does not cancel your subscription within 7 days, or if Glovo charges you after you cancelled, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit the CCCS website, download the complaint form, and submit it with supporting evidence (screenshots, cancellation confirmation emails, bank statements). The CCCS will investigate and can compel Glovo to refund you. Yafee recommends you keep copies of all communications with Glovo before escalating to the CCCS.
Final checklist before you cancel Glovo
Use this checklist to ensure you have completed every step and avoided the common pitfalls.
| Task | Status | Notes |
|---|---|---|
| Note your GlovoPrime renewal date | [ ] Done | Set a reminder 5 days before |
| Check your account for unused promotional credit | [ ] Done | Spend it before you cancel |
| Cancel your GlovoPrime subscription via the app | [ ] Done | Do this at least 2 days before renewal |
| Take a screenshot of the cancellation confirmation | [ ] Done | Save this as proof |
| Verify "Cancelled" status in subscription settings | [ ] Done | Check again 24 hours later |
| Monitor your bank statement for 10-15 days | [ ] Done | Watch for surprise charges on your renewal date |
Why yafee helps you cancel with confidence
Glovo's cancellation process is straightforward when you follow the correct steps and timelines. However, disputes arise when users miss renewal dates, forget to cancel before deletion, or fail to document their cancellation request. Yafee has helped thousands of Singapore consumers navigate subscription cancellations, dispute unfair charges, and recover refunds from companies that refused to cooperate. We understand Singapore's Consumer Protection (Fair Trading) Act, the 14-day cooling-off period, and the CCCS's enforcement powers. Whether you are cancelling today or pursuing a refund for a charge you believe was unfair, Yafee provides the legal guidance and procedural clarity you need.
Glovo does not maintain a publicly listed physical address in Singapore; all cancellations and account management occur through the mobile app or the Help Centre accessible via the app. To cancel, open the Glovo app, navigate to your profile settings, select your subscription, and tap "Cancel subscription" before your renewal date. For disputes or refund claims, contact Glovo Support through the app's Help section or escalate to the CCCS if Glovo fails to respond within 7 days. By following the steps in this guide and keeping copies of your cancellation confirmation, you protect yourself against hidden charges and unauthorised renewals. Yafee is here to help you cancel Glovo, recover lost refunds, and enforce your consumer rights under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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