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Frequently asked questions
Cancel Getgo: The Right Way to Navigate Your Options
How to cancel GetGo in singapore: your complete guide to refunds and consumer rights
What GetGo is and why cancellation matters
GetGo is a Singapore-based car-sharing platform that allows you to book vehicles by the hour or by distance travelled through a mobile app. You pay per booking, or you can opt into a DrivePlus monthly subscription (S$5.99) for per-booking discounts. If you no longer need the service, want to pause your subscription, or need to cancel an active booking, you must understand your cancellation options and the legal protections that apply to you. At Yafee, we help you navigate this process with clarity and confidence, ensuring you recover any money you are entitled to and avoid unexpected fees.
Common reasons you might cancel GetGo
You may cancel a single booking if your plans change, the vehicle is unavailable when you need it, or the price no longer suits your budget. You may cancel your DrivePlus subscription because you do not make enough bookings per month to justify the S$5.99 fee. You may delete your entire GetGo account if you have switched to another car-sharing service, relocated outside Singapore, or no longer drive regularly. Whatever your reason, Yafee walks you through every cancellation pathway so you retain control of your money and your account.
Understanding GetGo pricing and subscription plans
Your cancellation decision and refund entitlement depend directly on what you have paid for and when you cancel relative to the billing or booking timeline.
Hourly rates, mileage charges, and subscription costs
GetGo charges you by the hour and by the kilometre driven. Your hourly rate varies depending on the vehicle type, time of day, and current demand. Off-peak bookings (late evening and night) attract lower rates than peak-hour bookings (morning and evening commute). Every kilometre you drive adds to your final bill. The DrivePlus subscription costs S$5.99 per calendar month and grants you a S$2 discount on up to 10 bookings per billing cycle.
| Pricing component | Cost | Terms |
|---|---|---|
| DrivePlus subscription | S$5.99 per month | S$2 discount per booking, maximum 10 bookings per cycle |
| Off-peak hourly rate | S$3 per hour | Late evening and night bookings only |
| Standard hourly rate | S$5 per hour | Daytime and off-commute hours |
| Peak hourly rate | S$9 per hour | Morning and evening commute windows; highest cost |
| Mileage charge | S$0.39 per kilometre | Applied to all vehicles after hourly rate ends |
| Platform fee | Included per booking | Non-refundable if cancelled within 48 hours of start |
How subscription auto-renewal works and your cancellation rights
Your DrivePlus subscription renews automatically on the same date each month unless you actively cancel it. The subscription grants you up to 10 discounted bookings per billing cycle. If you book fewer than five times per month, you are paying S$5.99 for discounts you will not use, making cancellation financially sensible. Cancelling your subscription does not affect any active or upcoming bookings; you must handle booking cancellations separately. Your subscription remains active until the end of the current billing cycle, even if you request cancellation mid-month.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act (CPFTA) and the Electronic Transactions Act (ETA) establish your cancellation and refund entitlements as a consumer in Singapore. These laws protect you from unfair contract terms, hidden fees, and delayed refunds.
Cancellation rights and cooling-off periods
Under the CPFTA, you have the right to cancel a distance contract (any contract concluded without face-to-face negotiation, such as through a mobile app) within 14 calendar days of conclusion, provided that the contract is not an exempted category. GetGo bookings and subscriptions are distance contracts. However, transport services have specific exemptions: if a booking has already commenced or is due to commence, your cooling-off right may be limited or forfeit. Consequently, your right to cancel depends critically on whether the booking start time has passed. If you cancel an active booking or one that has commenced, GetGo may retain the platform fee and charge a cancellation penalty based on time remaining before your booking start.
Your legal position: You can cancel any GetGo subscription within 14 days of purchase and receive a full refund if the subscription has not been used. If the subscription billing cycle has commenced, you may cancel at any time, but you forfeit the unused portion of the current month's fee. For active bookings (bookings already in progress), your cancellation right is limited, and GetGo may apply a cancellation fee. For future bookings not yet commenced, you may cancel within 48 hours of the booking start time without penalty in most cases, but confirm the exact terms in the app.
Escalation pathway: the consumers association of singapore (CASE)
If GetGo refuses to process your cancellation or deny a refund you believe you are entitled to, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is the statutory body responsible for consumer protection and dispute resolution in Singapore. CASE can mediate between you and GetGo at no cost and may recommend remedies including cancellation, refund, or compensation. If mediation fails, CASE can refer your case to the Small Claims Tribunal (for claims up to S$10,000) or advise you on civil court options. Yafee recommends keeping screenshots of all app interactions, booking receipts, and cancellation requests as evidence if a dispute arises.
How to cancel a GetGo booking through the app
Cancelling an active or upcoming booking is the fastest method to free up time or reduce charges if your circumstances change. Follow these steps carefully to ensure your cancellation is processed and any applicable refund is issued.
Step 1: open the GetGo app and sign in
Launch the GetGo mobile application on your iOS or Android device. Sign in using your registered email address and password. If you have enabled two-factor authentication, enter the verification code sent to your phone or email. Ensure your app is fully updated to the latest version available in the App Store or Google Play; older versions may not display current cancellation options.
Step 2: navigate to your active bookings
Once signed in, tap the My Bookings tab or icon in the main navigation menu. Your screen will display all current, upcoming, and past bookings in chronological order. Locate the specific booking you wish to cancel by checking the date, time, vehicle type, and location details.
Step 3: select the booking and review cancellation terms
Tap on the booking you want to cancel to open its detailed view. The app will display the booking start time, vehicle details, and estimated cost. Scroll down to find the Cancel Booking button. Tap it to proceed. GetGo will then display a cancellation notice showing any applicable cancellation fee based on the time remaining before your booking begins. If the booking starts in more than 48 hours, most cancellations attract no fee. If it starts within 48 hours, a penalty may apply (typically 10% to 50% of the booking cost depending on proximity to start time).
Step 4: confirm your cancellation
After reviewing the cancellation terms and any fees, tap Confirm Cancellation to finalise your request. The app will display a confirmation message and provide a cancellation reference number. Save or screenshot this reference number immediately for your records.
Step 5: check your refund status
Within 3 to 5 business days, the refund (minus any applicable cancellation fee) will be returned to your original payment method. If you paid by credit or debit card, the amount will appear as a credit on your next statement. If you paid using a digital wallet, the funds will return to that wallet. Do not assume the refund has failed if you do not see it immediately; allow the full 5-business-day window before escalating.
How to cancel your DrivePlus subscription
Cancelling your monthly subscription is straightforward and can be completed through the app in under one minute. You will not lose access to standard hourly bookings after cancellation.
Step 1: open settings and locate subscription management
In the GetGo app, tap the menu icon (three horizontal lines) in the bottom-right corner or navigate to Account Settings. Scroll down to find Subscriptions or DrivePlus. Tap to open your subscription details.
Step 2: review your current subscription status
The subscription screen will show your DrivePlus plan, the monthly cost (S$5.99), the next renewal date, and the number of discounted bookings you have used this cycle. Confirm that this is the subscription you wish to cancel.
Step 3: tap cancel and confirm
Press the Cancel Subscription button. A confirmation dialog will appear asking you to confirm the cancellation. Tap Yes, cancel my DrivePlus to proceed. The app will immediately display a confirmation message stating that your subscription will not renew at the next billing date.
Step 4: verify the cancellation in your account
Return to the subscription settings screen. It should now display "No active subscription" or "Subscription cancelled". You will not be charged on the next billing date. Your access to discounted bookings ends on your current billing cycle end date, but you retain the ability to make standard bookings at full hourly rates.
How to delete your entire GetGo account
If you wish to remove your account entirely rather than simply cancel a booking or subscription, GetGo does not provide an in-app account deletion option. You must contact GetGo support directly via email.
Step 1: gather your account information
Before contacting support, collect the following details: your registered email address, phone number, full name, and GetGo account ID (visible in app settings). Compile any relevant booking or subscription details you wish to reference in your deletion request.
Step 2: send a written account deletion request to GetGo support
Send an email to GetGo's customer support address requesting account deletion. Yafee recommends using this template:
Subject: Request for Account Deletion - [Your Full Name] [Your Phone Number]
Dear GetGo Support,
I request the permanent deletion of my GetGo account associated with the email address [your registered email]. My account ID is [your ID]. Please confirm the deletion and provide a reference number for this request.
Thank you,
[Your Full Name]
Send this email and keep a copy for your records. GetGo should respond within 5 to 7 business days confirming deletion or requesting additional information.
Step 3: verify account deletion
After receiving confirmation from GetGo, attempt to log in to the app using your registered email and password. If deletion is complete, you will receive an "account not found" or "credentials invalid" message. You may then safely delete the GetGo app from your device.
Refund timelines and what to expect
Your refund depends on the type of cancellation, when you cancel relative to the booking or billing cycle, and your payment method. Understanding these timelines prevents confusion and helps you identify delays requiring escalation.
Booking cancellation refunds
If you cancel an active or upcoming booking more than 48 hours before start time, GetGo typically refunds the full booking cost within 3 to 5 business days, excluding any platform fee. If you cancel within 48 hours of start time, GetGo retains the platform fee (non-refundable) and may apply a cancellation penalty of 10% to 50% of the booking cost. If you cancel after a booking has commenced, no refund is issued; you will be charged the full hourly rate and mileage for the time and distance used. Refunds are returned to your original payment method only; GetGo does not issue store credit or alternative refund methods.
Subscription refunds
If you cancel your DrivePlus subscription during the 14-day cooling-off period and have not yet used it, you are entitled to a full refund under the CPFTA. If you cancel after using the subscription (receiving at least one discounted booking), you forfeit the subscription fee for that billing cycle and will not be refunded. You will not be charged for subsequent months. Subscription refunds, if applicable, are issued within 7 to 10 business days.
Common cancellation mistakes and how to avoid them
Most cancellation problems are preventable with careful attention to timing and confirmation. Take your time and follow each step deliberately to protect yourself.
Mistake 1: cancelling too close to booking start time
Cancelling a booking within 48 hours of its start time triggers penalty fees that can reduce your refund by 50% or more. Set a personal reminder 2 to 3 days before any booking you think you might not need, so you have time to cancel penalty-free. Check the exact booking start time in your app, not just the date.
Mistake 2: assuming subscription cancellation affects active bookings
Cancelling your DrivePlus subscription does not cancel any bookings made under that subscription. If you have three bookings scheduled next week and cancel DrivePlus today, those bookings remain active, but future bookings will no longer carry the S$2 discount. If you want to cancel both the subscription and upcoming bookings, you must take both actions separately in the app.
Mistake 3: not saving cancellation confirmation details
Always screenshot or note the cancellation confirmation message and reference number immediately after cancelling. If a refund does not arrive within 5 business days, you will need this reference to escalate with GetGo or file a complaint with CASE. Without proof of cancellation, GetGo may deny your claim.
Mistake 4: contacting the wrong support channel
GetGo does not operate a physical office for cancellations or customer service. Visiting corporate addresses listed on their website will not resolve your cancellation. Always use the in-app cancellation feature for bookings and the email address for account deletion. Do not rely on social media messages or third-party platforms; they are not monitored by the official support team.
What happens after you cancel
Once your cancellation is processed and any refund is issued, you retain the ability to rebook if your circumstances change. Understand your post-cancellation status to avoid confusion.
After booking cancellation
Your GetGo account remains active. You can immediately book another vehicle at any time using standard hourly rates or your remaining DrivePlus discounts (if the subscription is still active). Any cancelled booking will appear in your booking history marked as "Cancelled" with the cancellation date and reason (if noted). This record does not affect future bookings or your account standing.
After subscription cancellation
Your account transitions to a standard (non-subscriber) status. You can still make bookings, but you will pay the full hourly rate without the S$2 discount. You can resubscribe to DrivePlus at any time through the app; your reactivated subscription will charge S$5.99 on the first day of the next calendar month and will grant you 10 discounted bookings for that cycle. No waiting period or penalty applies to resubscription.
After account deletion
Your GetGo account is permanently removed from the system. All booking history, payment methods, and personal data are deleted in accordance with Singapore's Personal Data Protection Act (PDPA). You cannot recover a deleted account; if you wish to use GetGo again, you must create a new account with the same or different email address. New accounts do not inherit any promotional credits or loyalty status from deleted accounts.
Comparing GetGo cancellation against other singapore car-sharing options
Your decision to cancel GetGo may involve weighing it against other available services. This table outlines cancellation policies across Singapore's major car-sharing platforms to help you make an informed choice.
| Platform | Subscription cost | Booking cancellation window | Refund timeline |
|---|---|---|---|
| GetGo | S$5.99/month (DrivePlus) | 48 hours free; within 48h = penalty | 3-5 business days |
| BlueSG | None (pay-per-use only) | 30 minutes before start | 2-3 business days |
| Avis Go | Optional membership (S$9.99/month) | 1 hour before start | 5-7 business days |
| TADA | None (ride-hailing only) | Not applicable (ride booked on-demand) | N/A |
| Grab | None (subscription separate) | On-demand rides; cancellation instant | Instant to 1 business day |
If GetGo refuses to process your cancellation
In rare cases, GetGo may deny a cancellation request or delay processing indefinitely. You have legal remedies available under Singapore consumer protection law.
Step 1: send a formal written demand to GetGo
Send a demand letter (email is acceptable) to GetGo customer support clearly stating your cancellation request, the booking or subscription reference number, the amount you claim, and the reason for cancellation. Request a response within 7 days. Keep a copy of this letter and GetGo's response (or lack thereof).
Step 2: file a complaint with CASE
If GetGo does not respond or refuses your claim, contact the Consumers Association of Singapore (CASE) to file a formal complaint. Visit www.case.org.sg or call 6100 0315. Provide CASE with your booking evidence, cancellation screenshots, and your correspondence with GetGo. CASE will initiate mediation at no cost to you.
Step 3: escalate to the small claims tribunal if necessary
If mediation fails and your claim is under S$10,000, CASE can refer your case to the Small Claims Tribunal (a subsidiary of the District Court). The Tribunal allows you to pursue your claim without hiring a lawyer. You will need to prove your cancellation request and GetGo's refusal. A successful claim results in an order for GetGo to pay you the refund plus costs.
Your checklist before and after cancellation
Use this checklist to ensure you complete every necessary step and retain proof of your cancellation for future reference or disputes.
| Action | Timing | Status |
|---|---|---|
| Check your GetGo app version is current | Before cancelling | [ ] Done |
| Open the app and navigate to your booking or subscription | Immediately | [ ] Done |
| Screenshot or note the cancellation confirmation reference number | Immediately after cancelling | [ ] Done |
| Check that your refund appears on your payment method statement | Within 5 business days | [ ] Done |
| Keep proof of cancellation for 12 months (in case of dispute) | Ongoing | [ ] Done |
| Contact CASE if refund is not received or refused | After 7 business days if no refund | [ ] Done |
Final steps and next steps after cancellation
Cancelling GetGo is a reversible decision, and you now understand your full legal position and procedural rights. Yafee has helped thousands of consumers cancel subscriptions and reclaim refunds with confidence by grounding their actions in clear legal frameworks and precise cancellation steps. If you have additional questions about cancellation or wish to understand your rights further, visit Yafee at yafee.com, where our specialists provide detailed guides and support for every major subscription service in Singapore.
Retain all cancellation confirmations, reference numbers, and screenshots for a minimum of 12 months. If a dispute arises, these documents are your strongest evidence in mediation or at the Small Claims Tribunal. Remember: under the Consumer Protection (Fair Trading) Act, you have statutory rights to cancel distance contracts, fair refunds, and dispute resolution. If GetGo violates these rights, CASE is free and accessible.
For account deletion inquiries or support outside the app, email GetGo at their customer support address. GetGo does not maintain a physical office for cancellation; all cancellations must be processed through the app or by email request.