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Frequently asked questions
Cancel Mirror: The Right Way to Protect Your Wallet
How to cancel Mirror fitness membership in singapore and protect your wallet
What Mirror is and why you might want to cancel
Mirror is a premium home fitness device that combines a full-length reflective display with live and on-demand workout classes. You follow instructors from your own home, track your progress, and access household membership that supports up to six users. Many people invest in Mirror because it removes gym commute friction and offers flexibility when life gets busy.
But here's the reality: if Mirror no longer fits your lifestyle, budget, or fitness routine, you should be able to cancel without frustration. That's where Yafee comes in. We help thousands of Singaporean consumers navigate cancellation processes that companies deliberately make confusing. At Yafee, we believe you deserve clarity and control over your subscriptions.
Why you might be cancelling
Life changes. Perhaps you've returned to the gym, relocated overseas, tightened your budget, or simply lost motivation for home workouts. None of those reasons should trap you in a subscription you don't use. Yafee exists to ensure you reclaim control over your financial commitments.
The cancellation challenge with Mirror
Mirror's cancellation process depends entirely on where you purchased your membership. You may have bought through Apple App Store, Google Play, or directly from Mirror's website. Each platform has different rules, timelines, and refund eligibility. This guide cuts through that complexity and shows you the exact steps you need to take.
Mirror pricing and subscription plans in singapore
Understanding your costs helps you calculate whether a refund is worth pursuing and clarifies what you're cancelling.
What you're paying for
The Mirror device itself is a one-time purchase, while the membership is recurring monthly. The device includes the reflective screen unit with either a wall-mount or stand option. The membership unlocks access to live instructor-led sessions, on-demand classes, performance tracking, and zoom features across all household profiles.
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Mirror device (basic unit) | S$2,117.00 | One-time purchase | Full-length reflective display, stand or wall-mount included |
| Mirror membership | S$55.00 | Monthly recurring | Live classes, on-demand content, up to 6 household users, performance tracking |
Why pricing matters to cancellation
If you bought the device outright, you own it permanently. Cancelling the membership simply stops your monthly S$55 charge. However, if you financed the device through Mirror or a third party, cancelling membership doesn't end device payments. Yafee recommends reviewing your original purchase receipt to confirm what you actually own versus what you're still paying for.
Your consumer rights in singapore and what they mean for you
Mirror's cancellation and refund policy is not the final word. Singapore's consumer protection laws grant you statutory rights that may override Mirror's stated position.
Consumer protection (Fair trading) act
Under Singapore law, the Consumer Protection (Fair Trading) Act protects you against unfair contract terms and deceptive practices. This means Mirror cannot legally enforce a policy that is unreasonably one-sided or prevents you from cancelling within a reasonable timeframe. If you purchased directly from Mirror and requested cancellation within 14 days, you may have grounds for a refund even if Mirror initially denies it.
Furthermore, if Mirror provided inaccurate information about the service, service quality failed to meet advertised standards, or the company made misleading claims during your purchase, you have leverage to escalate beyond their customer service team.
Your legal position
You have the right to cancel any direct purchase from Mirror within 14 days without providing a reason, provided you follow the proper cancellation procedure. If Mirror fails to honour this right, you can lodge a complaint with the Consumers Association of Singapore (CASE), which enforces consumer protection standards. Yafee advises that you document all correspondence with Mirror, including screenshots of your account and confirmation emails, to support any future dispute.
How to cancel Mirror membership by platform
The method you use depends on where you purchased your subscription, and each platform has distinct requirements and timelines.
Cancel through the Mirror website
If you purchased your membership directly from Mirror's website, follow these steps to initiate cancellation:
- Visit the Mirror website and log into your account using your email and password
- Go to mirror.sg and click "Sign In" in the top right corner
- Enter your registered email address and password
- Navigate to your account settings or subscription management page
- Click on your profile icon in the top right
- Select "Account Settings" or "Subscription"
- Look for "Billing" or "Membership" options
- Locate your active membership plan
- You should see your current subscription displayed with the monthly charge amount
- Confirm this is the Mirror membership (S$55.00 per month)
- Click "Cancel Membership" or "Cancel Subscription"
- Mirror will display a confirmation page asking why you're cancelling
- Select your reason from the dropdown menu (optional)
- Confirm your cancellation request
- Review the final warning message about losing access
- Click "Confirm Cancellation" to finalize
- Save your cancellation confirmation email
- Mirror will send a confirmation email within 1 hour
- Take a screenshot of this email for your records
Cancel through apple app store
If you purchased Mirror membership through Apple's subscription service, you must cancel through your Apple account:
- Open the Apple App Store on your iPhone, iPad, or Mac
- Do not open the Mirror app directly
- Tap the App Store icon from your home screen
- Tap your profile icon in the top right corner
- On Mac, click the profile icon at the top right of the App Store window
- Select "Account Settings" if prompted
- Tap "Subscriptions"
- You will see all active subscriptions linked to your Apple ID
- Look for "Mirror" in the list
- Tap "Mirror" to open subscription details
- Confirm the monthly charge matches S$55.00
- Note your renewal date
- Tap "Cancel Subscription"
- Apple will ask if you want to keep access until your renewal date
- Select "Confirm" to cancel
- Take a screenshot of the cancellation confirmation
- Apple will display a final message confirming your membership ends on a specific date
- Save this confirmation for your records
Cancel through google play store
If you purchased Mirror membership through Google Play, cancellation happens in your Google account settings:
- Open the Google Play Store app on your Android device
- Ensure you're logged into the Google account that made the purchase
- Tap your profile icon in the top right corner
- Select "Manage your Google Account"
- Navigate to the "Payments and subscriptions" section
- Tap the "Payments and subscriptions" tab at the top
- Select "Subscriptions"
- Locate "Mirror" in your active subscriptions list
- Confirm the monthly amount and next renewal date
- Tap on Mirror to open subscription management
- Tap "Cancel subscription"
- Select your reason for cancelling (optional)
- Confirm the cancellation by tapping "Yes, cancel subscription"
- Google Play will send a confirmation email to your registered account
- Save this email as proof of cancellation
Timeline and what happens after you cancel
Understanding what happens immediately after cancellation helps you avoid unexpected charges and access issues.
Immediate effects of cancellation
Once you confirm cancellation, Mirror will stop billing you on your next renewal date. You retain access to live and on-demand classes until that renewal date passes. After the renewal date, your account will be suspended and you will lose access to all membership features. Consequently, you should download or record any workout data you wish to keep before your access expires.
Refund timeline and eligibility
Mirror's refund policy depends on your purchase method and the time elapsed since purchase. If you purchased directly from Mirror's website within the past 14 days, you are entitled to a refund under Singapore's consumer protection framework. For purchases through Apple App Store or Google Play, refunds follow Apple and Google's respective policies, which typically allow refunds within 48 hours of purchase. Yafee recommends submitting a refund request in writing to Mirror's support team, citing the Consumer Protection (Fair Trading) Act if you meet the 14-day eligibility window.
Confirming cancellation and receiving refunds
Take these steps to ensure your cancellation is permanent and track any refund:
- Check your confirmation email from Mirror, Apple, or Google
- Verify the cancellation date and your final access date
- Note the subscription ID or order number for reference
- Log back into your account 24 hours later
- Confirm that Mirror no longer shows as an active subscription
- Take a screenshot as proof
- Monitor your bank or card statement
- Confirm that no further charges appear after your cancellation date
- If charged again, dispute the transaction immediately with your bank
- Request a refund if eligible
- Contact Mirror support within 14 days of purchase if you want a refund for the full membership fee
- Provide your order number and cancellation confirmation
- If Mirror refuses, escalate to the Consumers Association of Singapore
Common mistakes to avoid when cancelling Mirror
Cancelling a subscription should be straightforward, and at Yafee we've seen what goes wrong when you skip a step. Here are the pitfalls to sidestep.
Cancelling the app instead of the subscription
Deleting the Mirror app from your phone does not cancel your membership. You will continue to be charged every month until you formally cancel through your account settings or subscription manager. Always cancel your subscription through your account or payment platform before uninstalling the app.
Missing the 14-day refund window
Singapore's consumer protection laws grant you a 14-day cancellation window with refund eligibility if you purchase directly from Mirror. After 14 days, refunds become discretionary. Yafee advises you to act quickly if you want a refund, not just cancellation. Document your purchase date and submit your refund request immediately if you're within the window.
Failing to save cancellation confirmations
If Mirror disputes your cancellation later and continues charging, you need proof that you cancelled. Always screenshot your confirmation email and subscription cancellation page. Mirror's support team can take up to 7 business days to process refunds, and missing documentation will delay resolution.
Ignoring device payment obligations
If you financed the Mirror device through a payment plan, cancelling your membership does not stop device payments. You remain legally obligated to pay for the hardware. Only cancel the membership if you're prepared to continue hardware payments or if the device payment term has already ended.
What to do if Mirror refuses to cancel
In rare cases, Mirror may deny your cancellation request or claim they never received it. Here's how to escalate.
Escalate to Mirror customer support
If your cancellation request is not processed within 48 hours, contact Mirror's customer support team in writing:
- Use the Mirror website's contact form or live chat to document your cancellation request
- Include your account email, subscription ID, and the date you requested cancellation
- Request written confirmation of your cancellation
- Set a deadline: give Mirror 7 business days to respond
File a dispute with your payment provider
If Mirror continues charging you after your cancellation confirmation date, dispute the charge with your bank or card issuer:
- Contact your bank's dispute team within 60 days of the unauthorized charge
- Provide your cancellation confirmation email and screenshots
- Request a chargeback or reversal of all post-cancellation charges
- Your bank will investigate and typically reverse fraudulent charges within 10 to 30 days
Lodge a complaint with the consumers association of singapore (CASE)
If Mirror refuses to honour your cancellation after 14 days or continues charging despite proof of cancellation, file a formal complaint with CASE:
- Visit the CASE website (case.org.sg) and complete their online complaint form
- Attach all evidence: cancellation confirmation, emails, screenshots, and bank statements showing unauthorized charges
- CASE will contact Mirror on your behalf and mediate a resolution
- If Mirror still refuses to refund, CASE can escalate to the Ministry of Health for further investigation
Comparison: cancellation methods and refund eligibility
This table summarizes the key differences between each cancellation platform to help you choose the fastest route.
| Platform | Cancellation timeline | Refund eligibility | Best for |
|---|---|---|---|
| Mirror website (direct) | Immediate | 14 days full refund | Fastest refund if within 14 days |
| Apple App Store | 1-48 hours | 48 hours from purchase | If purchased via iOS and within 48 hours |
| Google Play Store | 1-48 hours | 48 hours from purchase | If purchased via Android and within 48 hours |
Key takeaways and next steps
Cancelling Mirror is straightforward once you know which platform to use. You have the legal right to cancel your membership within 14 days and claim a full refund if purchased directly from Mirror, under Singapore's Consumer Protection (Fair Trading) Act. If you purchased through Apple App Store or Google Play, you have a 48-hour refund window. In all cases, save your cancellation confirmation and monitor your bank statement to ensure no further charges occur.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Our guides are grounded in consumer law, not company marketing. If Mirror refuses to cancel or continues charging after your cancellation date, Yafee recommends escalating directly to the Consumers Association of Singapore (CASE) for formal mediation. Whether you're leaving because your fitness goals have changed or your budget has tightened, you deserve a clear path to cancellation. At Yafee, we make sure you have one.
Contact information and support resources
If you need further assistance, contact these organizations:
- Mirror customer support: Use the contact form on mirror.sg or email their support team directly
- Consumers Association of Singapore (CASE): case.org.sg, Tel: 6100 0315, or submit a complaint online
- Apple Support (for App Store subscriptions): support.apple.com, Tel: 1-800-MY-APPLE
- Google Play Help (for Google Play subscriptions): support.google.com/googleplay, Tel: Available via live chat