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Frequently asked questions
Cancel Lifesum: The Right Way
How to cancel Lifesum in singapore and reclaim your wellness subscription
Why you might cancel Lifesum and what the app actually offers
Lifesum is a Swedish-developed fitness and nutrition app that combines meal tracking, exercise monitoring, and personalised wellness guidance. The free version provides basic calorie logging, but the Premium tier-typically costing SGD 9.99 to 14.99 per month depending on your chosen billing cycle-unlocks AI-powered food recognition, customised meal plans, advanced macro tracking, and expert wellness content. If you subscribed through Apple App Store, Google Play, Samsung Galaxy Store, or Lifesum's web platform, you deserve to know exactly how to exit without unexpected charges. Yafee specialises in helping consumers like you navigate subscription cancellations with confidence and legal clarity.
What Lifesum premium includes
Premium membership grants you unlimited barcode scanning for rapid food entry, personalised nutrition plans aligned to your specific health goals, AI-assisted meal logging that learns your habits, detailed macronutrient and micronutrient breakdowns, unlimited recipe browsing, and exclusive wellness coaching. However, if your fitness priorities have shifted, your budget has tightened, or you have found an alternative app that better serves your needs, cancelling is straightforward once you know the correct procedure.
Common reasons to cancel Lifesum
You might cancel because you prefer a competing health app, you have achieved your fitness goals, the features feel redundant to your routine, subscription costs no longer align with your budget, or the personalised plans have not delivered measurable results. All of these are valid reasons. Yafee recognises that subscription fatigue is real, and your decision to cancel deserves respect and transparency from the provider.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes clear protections for digital subscription users, and you must understand these rights before cancelling.
Legal framework for digital subscriptions
Under the Consumer Protection (Fair Trading) Act, any company offering digital goods or services in Singapore-including Lifesum-must disclose cancellation terms clearly at the point of purchase and in your account settings. The law forbids misleading or deceptive conduct regarding pricing, features, or the cancellation process itself. If Lifesum obscures the cancellation method, charges you without explicit consent, or refuses to honour a valid cancellation request, you have grounds to lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS).
Furthermore, the Act protects you from unfair contract terms. Any condition that makes cancellation deliberately difficult or that imposes hidden penalties may be challenged as unreasonable, and the CCCS can intervene on your behalf.
Your 14-day refund entitlement
Lifesum honours a 14-day refund window from your initial purchase across all platforms. This period applies to your first transaction only, not to automatic renewals after your initial billing cycle ends. In accordance with international digital goods standards, you may request a full refund if you cancel within this window and have not substantially used the service. Keep your purchase confirmation email as proof of the transaction date.
Your legal position
You have the right to cancel at any time without penalty beyond the current billing cycle. You are entitled to transparent cancellation procedures. If Lifesum continues to charge you after cancellation, you can dispute the transaction with your bank or credit card issuer and file a complaint with the CCCS. The onus is on Lifesum to provide evidence that you authorised ongoing charges.
When to escalate to the CCCS
If Lifesum refuses to process your cancellation, continues charging after you have cancelled, ignores your refund request beyond 14 days, or makes false claims about the cancellation process, contact the Competition and Consumer Commission of Singapore directly. Yafee advises you to document everything: save all confirmation emails, screenshots of your account settings, and records of any correspondence with Lifesum support. The CCCS can investigate and, if warranted, compel refunds and penalty payments.
Cancellation methods by subscription platform
The critical rule is this: you must cancel through the platform where you originally subscribed, not through the Lifesum app or website alone. Deleting the app, logging out, or closing your Lifesum account does not automatically stop billing-this is the most common trap that leads to unwanted charges.
Cancel Lifesum on apple app store (iOS)
- Open the App Store application on your iPhone or iPad.
- Look for the app icon on your home screen-it is white with a blue background.
- Tap your profile icon in the top right corner of the screen.
- You will see a small circle displaying your profile picture or initials.
- Select Subscriptions from the menu that appears.
- This will show all active and expired subscriptions linked to your Apple ID.
- Locate Lifesum in the list and tap it to open the subscription details.
- You will see your current plan, billing date, and renewal amount.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm the cancellation and may offer a discount to stay-ignore this unless you genuinely want to continue.
- Confirm your cancellation by selecting Confirm.
- You will receive an email from Apple confirming the cancellation immediately.
- Your access continues until the end of your current billing cycle; you will not be charged again.
Cancel Lifesum on google play (Android)
- Open the Google Play Store app on your Android device.
- The icon is a triangular play symbol in white on a coloured background.
- Tap your profile icon in the top right corner.
- This is typically a circle showing your Google account avatar.
- Select Manage subscriptions from the dropdown menu.
- You will be shown all subscriptions associated with your Google account.
- Find and tap Lifesum to view your subscription details.
- The page will display your plan type, billing cycle, and next renewal date.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask for confirmation and may display a retention offer-proceed unless you wish to stay.
- Confirm the cancellation when prompted.
- Google will send you a confirmation email within minutes.
- You retain full access through the end of your current billing period.
Cancel Lifesum on samsung galaxy store
- Open the Galaxy Store app on your Samsung device.
- The icon shows a white folder against a blue background.
- Tap the menu icon (three horizontal lines) in the bottom right corner.
- This opens the main menu.
- Select My Page to view your account information.
- You will see a summary of your subscriptions and purchases.
- Tap My Subscriptions to see all active subscriptions.
- This displays only subscriptions you actively maintain through the Galaxy Store.
- Find Lifesum in the list and select it.
- You will see the renewal date, billing amount, and cancellation option.
- Tap Cancel and confirm when prompted.
- Samsung will send confirmation via email.
- Access continues to the end of your billing cycle.
Cancel Lifesum via direct web subscription
- Visit the Lifesum website and log in to your account.
- Use the email address and password associated with your subscription.
- Navigate to Account Settings or Billing.
- Look for a menu option labelled "Settings", "Profile", or "Subscription Management".
- Locate your active subscription and select Manage Subscription.
- This will display your current plan, renewal date, and payment method.
- Click Cancel Subscription or similar cancellation option.
- You may be asked to provide feedback about your cancellation reason.
- Confirm your cancellation in the popup or confirmation page.
- You will receive an email confirmation immediately.
- Verify that your account status now shows "Cancelled" or "Inactive".
Refunds, billing timelines, and what happens after cancellation
Understanding the refund window and post-cancellation access is essential to avoid confusion about your account status.
Refund eligibility and the 14-day window
If you cancel within 14 days of your initial purchase and have not substantially used the Premium features, Lifesum will process a full refund to your original payment method. This window applies only to new subscriptions, not to renewals. If you cancel after day 14, no refund will be issued; however, you retain access until the end of your current billing cycle at no further cost.
To claim a refund within the 14-day window, contact Lifesum support directly with your purchase confirmation email and cancellation request. Processing typically takes 5 to 10 business days.
What happens to your account after cancellation
Once you cancel, your Lifesum Premium features become unavailable at the end of your current billing period. You will drop to the free tier, which retains your logged data but removes access to personalised plans, unlimited barcode scanning, and premium content. Your meal and exercise logs remain in your account indefinitely, so if you return to Premium later, your history is intact.
Consequently, you should export or screenshot any data you wish to preserve before the access period ends, particularly meal plans or custom logs that you value.
Billing cycle and access timeline
Your cancellation takes effect on your next renewal date-never immediately. If you subscribed on the 15th of a month and your billing cycle is monthly, you will have access through the 15th of the following month. You will not be charged again after that date. This is standard across all platforms.
| Platform | Cancellation method | Refund within 14 days | Access until end of cycle |
| Apple App Store | App Store settings menu | Full refund | Yes |
| Google Play | Play Store Manage Subscriptions | Full refund | Yes |
| Samsung Galaxy Store | Galaxy Store My Subscriptions | Full refund | Yes |
| Lifesum web | Account Settings menu | Full refund | Yes |
| Credit card dispute | Contact your bank | Variable (bank-dependent) | N/A |
Common mistakes to avoid when cancelling Lifesum
Cancelling a subscription sounds simple, but small oversights can lead to unwanted charges and frustration. Here are the pitfalls Yafee has seen repeatedly.
Mistake 1: deleting the app instead of cancelling the subscription
Removing Lifesum from your phone does nothing to stop billing. The app exists independently of your subscription status. You must cancel through the platform's subscription menu. Deleting the app merely makes it invisible; the subscription continues in the background, and you will be charged on the renewal date.
Mistake 2: cancelling through Lifesum customer support instead of the platform
Emailing Lifesum support to cancel is unreliable. The platform's systems-Apple, Google, Samsung, or Lifesum directly-are the source of truth. Support staff may delay or fail to process your request. Always cancel through the official platform interface to create an immediate, traceable record.
Mistake 3: not confirming the cancellation
After you click "Cancel", verify your confirmation email and log back into the platform to confirm your subscription now shows as "Cancelled" or "Inactive". Do not assume the process is complete until you see written proof.
Mistake 4: ignoring the 14-day refund window
If you cancel after day 14, no refund will be issued even if you have barely used the service. Calculate your purchase date immediately and act within the window if a refund is your priority. Yafee recommends marking your 14-day deadline in your calendar to avoid missing this opportunity.
Mistake 5: failing to export your data
Once your Premium access expires, you lose the ability to export meal plans or detailed analytics. Before cancellation takes effect, download or screenshot any custom plans, progress reports, or data you intend to keep. Lifesum does not provide automated export functionality, so manual preservation is your only option.
If Lifesum continues to charge you after cancellation
Despite your cancellation, you may discover a charge on your next billing date. This occurs when the cancellation did not process correctly or when you cancelled through the wrong method. Take action immediately.
Step 1: verify your cancellation status
Log back into the platform where you subscribed and confirm that your Lifesum subscription displays as "Cancelled", "Inactive", or "No active subscription". If it still shows as active, repeat the cancellation process.
Step 2: contact your payment provider
If the subscription appears cancelled but you were still charged, contact your bank, credit card company, or digital payment provider (such as Apple Pay or Google Pay) and report the unauthorised charge. Provide them with your cancellation confirmation email and the unwanted charge receipt. Request a chargeback or reversal.
Step 3: file a formal complaint with the CCCS
If your payment provider refuses to reverse the charge and Lifesum does not respond to your refund request within 10 business days, file a complaint with the Competition and Consumer Commission of Singapore. Include all evidence: cancellation confirmation emails, charge receipts, and correspondence with Lifesum. The CCCS can compel Lifesum to refund the unauthorised charge and impose penalties for non-compliance.
Pricing structure and cost comparison
Understanding what you are paying for and whether Premium justifies the cost helps you make an informed cancellation decision.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Key features |
| Lifesum Free | 0 | 0 | Basic meal logging, barcode scanning limits, no personalised plans |
| Lifesum Premium (monthly) | 9.99 | 119.88 | Unlimited logging, personalised plans, AI food recognition, macro tracking |
| Lifesum Premium (annual) | 3.99 (equivalent) | 47.88 | Same features, paid upfront, 60% savings vs. monthly |
| Lifesum Premium (three-month trial) | 0.99 | N/A | Full Premium access at reduced rate; trial ends after three months |
If you subscribed to the monthly SGD 9.99 plan and have now cancelled, you have eliminated SGD 119.88 in annual spending. If you purchased the annual plan upfront at SGD 47.88 and cancel after three months, you are unlikely to recover the unused portion unless you act within the 14-day refund window. Consequently, the annual plan carries higher cancellation risk if your needs change mid-year.
How to determine whether to cancel Lifesum
Before finalising your cancellation, assess whether Lifesum genuinely no longer serves your needs or whether an adjustment might restore its value.
Reasons to keep your Lifesum subscription
- You regularly use the AI food logger and find it more accurate than competitors.
- Your personalised meal plan has produced measurable progress toward your fitness goals.
- You value the macro and micronutrient breakdowns and use them to optimise your diet.
- The annual plan cost (SGD 47.88 per year) is minimal relative to your wellness budget.
- You have integrated Lifesum data with other fitness apps and switching would disrupt your workflow.
Reasons to cancel Lifesum
- You prefer a competing app with superior features or lower cost.
- You have achieved your fitness goals and no longer need daily tracking.
- Budget constraints require you to eliminate discretionary subscriptions.
- The personalised plans have not delivered results within your expected timeframe.
- You find the user interface cumbersome or less intuitive than alternatives.
- Your schedule has changed and daily meal logging is no longer feasible.
If you are uncertain, consider pausing your subscription temporarily-many platforms allow this for 30 days-rather than cancelling outright. This preserves your data and account history. However, not all platforms offer this feature, so cancellation may be your only option.
Checklist for successful Lifesum cancellation
Use this step-by-step checklist to ensure your cancellation is processed correctly and to protect yourself from unwanted charges.
- Document your purchase date and current billing cycle end date. Note this information in an email to yourself or a note-taking app.
- Identify the platform where you subscribed. Confirm whether you used Apple App Store, Google Play, Samsung Galaxy Store, or the Lifesum website.
- Access the correct cancellation interface. Do not cancel through email or in-app support; use the official platform menu.
- Complete the cancellation and save the confirmation email. Do not discard this email; it is your proof of cancellation.
- Log back into your account within 24 hours to verify cancellation status. Confirm that your subscription now displays as inactive or cancelled.
- Export or screenshot any meal plans, progress data, or custom logs you wish to keep. Do this before your access expires at the end of your billing cycle.
- Monitor your bank or card statement for the next billing date. Confirm that no renewal charge appears.
- If you are charged after cancellation, contact your payment provider within 30 days to dispute the charge. Provide your cancellation confirmation as evidence.
- If the dispute fails, file a complaint with the CCCS within three months. Include all documentation and correspondence.
Contacting Lifesum and escalation options
If you encounter difficulties during cancellation or have questions about your refund, you can reach Lifesum directly. Nevertheless, remember that customer support should not be your primary cancellation channel-the platform interface is always more reliable.
Lifesum contact details
Company name: Lifesum AB
Registered address: Repslagargatan 17B, 118 46 Stockholm, Sweden
Visiting address: Valhallavägen 117 H, 115 31 Stockholm, Sweden
Customer support: Typically available through the Lifesum app help menu or website contact form. Response time is usually 3 to 7 business days.
When to escalate beyond Lifesum
If Lifesum support does not respond within 10 business days, your refund request is denied unfairly, or the company continues to charge you after a valid cancellation, escalate to:
Competition and Consumer Commission of Singapore (CCCS)
Email: [email protected]
Phone: +65 6100 1800
Website: www.cccs.gov.sg
The CCCS investigates unfair trading practices, misleading conduct, and subscription disputes. Your complaint must include your cancellation confirmation, billing records, and evidence of non-compliance from Lifesum. The CCCS can compel Lifesum to issue refunds and may levy penalties if the company has breached consumer protection law.
What yafee can do to help you
Navigating subscription cancellations can feel daunting, especially when legal protections and multiple platforms are involved. This is where Yafee steps in. Yafee specialises in helping consumers like you understand your rights, execute cancellations correctly, and escalate disputes when companies fail to comply. Through Yafee's clear, legally grounded guidance, thousands of consumers have successfully cancelled unwanted subscriptions, recovered refunds, and avoided surprise charges. Whether you are cancelling Lifesum or another service, Yafee's framework empowers you to act with confidence and authority.
Visit yafee.com today to access guides for hundreds of popular subscriptions, track your cancellation status, and connect with consumer protection resources tailored to your jurisdiction. Yafee has helped thousands of consumers cancel unwanted services and reclaim control of their digital subscriptions. Your cancellation journey starts with knowledge, and Yafee delivers that knowledge with precision and care.
Important warning
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