Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Club Lime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Club Lime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Club Lime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Club Lime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Club Lime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Club Lime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Club Lime refuses your cancellation.
Frequently asked questions
Cancel Club Lime: Your Step-by-Step Guide
How to cancel Club Lime membership in singapore: your complete legal guide
Understanding Club Lime and your cancellation options
Club Lime operates a dual-service fitness offering across Singapore: a 24/7 physical gym membership with group classes and personal training, plus a digital in-app subscription called Club Lime Coach AI available through the Apple App Store. You may hold one or both products, and each requires a distinct cancellation process. This guide, from Yafee, walks you through your legal rights, precise cancellation steps, and how to avoid hidden charges that catch many members off guard.
What Club Lime products you might hold
Your first step is identifying which Club Lime service you subscribe to. If you pay by Direct Debit to Club Lime directly, you hold a physical gym membership and must observe a 28-day notice period before your contract ends. If you subscribed through the Apple App Store on your iPhone or iPad, you hold an in-app subscription governed by Apple's billing terms and cancellation rules. Some members hold both simultaneously. Yafee recommends checking your credit card or bank statement from the last 30 days to confirm which products you're paying for and how often.
Why cancelling fitness memberships requires clear legal knowledge
Fitness memberships in Singapore fall under the Consumer Protection (Fair Trading) Act, which protects you against unfair contract terms, automatic renewal traps, and misleading pricing disclosures. Many members fail to cancel within the required notice period simply because the notice terms were buried in fine print. Yafee specializes in helping consumers cut through that confusion and cancel with confidence, backed by Singapore's consumer protection framework.
Club Lime pricing and subscription breakdown
Your cancellation notice period and process depend on which product you hold and how you pay.
| Product | Price (SGD) | Billing cycle | Notice period | Cancellation method |
|---|---|---|---|---|
| Coach AI monthly | S$ 8.98 | Monthly | Can cancel anytime before next renewal | Apple App Store (Settings) |
| Coach AI annual | S$ 89.98 | Annual | Can cancel anytime before renewal | Apple App Store (Settings) |
| Physical gym membership (Direct Debit) | Varies by location (typically S$ 50-120/month) | Monthly | 28 days written notice required | Email to Club Lime + certified mail |
The key difference: app subscriptions can be cancelled immediately through Apple's self-service system and typically refund within 48 hours. Physical gym memberships require written notice at least 28 days before your membership end date, or you remain liable for the next month's fees. Yafee advises calculating your "cancellation deadline" now so you do not miss the window.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when cancelling Club Lime membership.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act requires all suppliers, including Club Lime, to:
- Disclose all material terms in clear, accessible language before you pay
- Honor cancellation and notice periods exactly as stated in your contract or terms of service
- Stop charging immediately once your cancellation is processed
- Not charge you for services after your membership has ended
- Provide a clear mechanism for you to cancel (email, phone, or in-app, as applicable)
If Club Lime has misrepresented its notice period, failed to disclose the 28-day requirement, or continued charging after you cancelled, you have a formal complaint pathway.
Your legal position when Club Lime refuses to cancel
If Club Lime ignores your cancellation request, continues charging, or claims you missed a notice period that was not clearly disclosed, you can escalate to the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and can mediate disputes at no cost to you. Keep all evidence: confirmation emails, screenshots of cancellation requests, bank statements, and any correspondence with Club Lime. Yafee strongly recommends retaining this documentation for at least 6 months after your membership ends.
How to cancel Club Lime: step-by-step procedures
Your cancellation method depends on which product you hold. Follow the relevant section below.
Cancelling coach AI in-app subscription via apple
- Open the Apple App Store on your iPhone, iPad, or visit the Apple website on your computer.
- Go to your Account settings (tap your profile icon).
- Select Subscriptions from the menu.
- Locate Club Lime Coach AI in your active subscriptions list.
- Tap the Club Lime Coach AI subscription.
- Review your renewal date and the price you will be charged at the next cycle.
- Confirm that no refund will be issued for the current month unless you are within Apple's 14-day refund window.
- Select Cancel subscription or Edit, then choose Cancel.
- Confirm your cancellation by tapping Confirm cancellation when prompted.
- You will receive a confirmation email from Apple within minutes. Save this email as proof.
Apple will stop charging you on your next renewal date. You will retain access to Club Lime Coach AI until that renewal date passes. Yafee recommends cancelling at least 3 days before your renewal to avoid accidental charges.
Cancelling physical gym membership via Club Lime directly
- Locate your Club Lime membership contract or terms of service email. Confirm the 28-day notice requirement and identify your membership end date.
- Calculate your cancellation deadline: this is 28 days before your next monthly renewal date.
- Example: if your membership renews on 20 August, you must submit written cancellation no later than 23 July.
- If you have already passed this deadline, you remain liable for the next full month unless Club Lime agrees otherwise in writing.
- Prepare a written cancellation notice that includes:
- Your full name as it appears on your membership
- Your membership number (if available)
- Your email address and phone number
- The date you wish your membership to end (must be at least 28 days from the date of submission)
- The statement: "I request formal cancellation of my Club Lime membership effective [date]. Please confirm cancellation in writing."
- Send this notice by email to Club Lime's customer service address. Keep the email receipt and timestamp.
- Send a second copy by registered or certified mail to Club Lime's physical address (see the cancellation address section below). Retain the postal receipt and tracking number.
- Wait for a cancellation confirmation email from Club Lime within 5-7 business days. If you do not receive one, follow up by phone or escalate to CASE.
- Verify that Club Lime has stopped charging you on your membership end date by checking your bank statement 3-5 days after the membership ends.
Written cancellation protects you legally under the Consumer Protection (Fair Trading) Act. Email alone is sufficient, but registered mail provides a paper trail if Club Lime disputes the cancellation date. Yafee recommends using both methods to eliminate any ambiguity.
Understanding Club lime's 28-day notice requirement
Club Lime's 28-day notice period is enforceable provided it was disclosed clearly before you signed up.
When the 28-day notice requirement applies
The 28-day requirement means you must submit written cancellation notice at least 28 days before the date you want your membership to end. If your membership renews automatically each month, you count from the next scheduled renewal date. If Club Lime failed to disclose this requirement clearly in your original contract or on your account dashboard, the notice period may not be enforceable, and you can dispute the charge through CASE.
What happens if you miss the 28-day window
If you submit cancellation with fewer than 28 days' notice before your next renewal, you remain liable for that month's fees. You cannot retroactively cancel. However, your cancellation will become effective on the first renewal date that falls 28 days or more after your written request. For example, if you cancel on 15 August with a 20 August renewal, you pay for August and September; your cancellation takes effect on 20 September. Yafee recommends calculating this deadline in advance so you can cancel on your preferred date.
Refunds and what to expect after cancellation
Refund eligibility depends on which product you cancelled and when.
In-app subscription refunds via apple
If you cancel your Club Lime Coach AI subscription within 14 days of purchase, Apple will typically issue an automatic refund to your original payment method. Beyond 14 days, Apple does not offer refunds for subscription services that you have already accessed. Your cancellation will prevent future charges, but you forfeit the current billing cycle. Contact Apple Support directly if you believe you are entitled to an exception refund due to a technical fault or misleading terms.
Physical gym membership refunds
Club Lime does not issue refunds for partial months or for fees paid before your cancellation takes effect. You pay through your membership end date, then no further charges apply. If Club Lime has continued charging you after your cancellation date has passed, you can demand a full refund for all unauthorized charges and escalate to CASE if Club Lime refuses. Yafee advises checking your bank statement monthly for 3 months after cancellation to catch any erroneous charges.
What to do after your cancellation is complete
Cancellation does not end the day you click "confirm"-verification and follow-up are critical to protect yourself.
Verification steps immediately after cancelling
Within 1 business day of cancelling, take these steps:
- Screenshot your cancellation confirmation screen or email and save it to your computer or cloud storage.
- Write down the date and time you cancelled, the method (email, app, phone), and any confirmation number Club Lime provided.
- Forward your cancellation confirmation email to yourself as a backup, or file it in a dedicated "Cancellations" folder.
- If you cancelled a physical gym membership, request written confirmation from Club Lime by replying to your cancellation email: "Please confirm in writing that my membership will end on [date] and no further charges will apply."
Monitoring your account for errors
Check your bank or credit card statement on the membership end date and again 5-7 days later. If Club Lime has charged you after your cancellation date, contact your bank immediately and dispute the charge. Yafee recommends creating a calendar reminder to check your statements on the specific date you expect charges to stop. Many consumers discover unauthorized charges weeks later and lose evidence of their cancellation request.
Common cancellation mistakes and how to avoid them
Cancellation disputes are stressful, but most arise from preventable errors. Protect yourself by learning what goes wrong.
Mistake 1: cancelling through the wrong channel
Calling Club Lime or asking at the gym reception desk to "cancel" does not create a written record and is not legally binding. Club Lime staff may forget to log your request, or dispute whether you asked to cancel at all. Always cancel in writing-email to a monitored customer service address or through the app-so you have proof. Yafee emphasizes that verbal cancellation is never sufficient for fitness memberships under the Consumer Protection (Fair Trading) Act.
Mistake 2: assuming cancellation is immediate
Many members cancel but continue using the gym without realizing they are still being charged. Conversely, some assume they have cancelled when they have only stopped attending. Cancellation is only complete when Club Lime confirms it in writing. Do not assume silence means approval. Follow up within 7 days if you do not receive a confirmation email.
Mistake 3: missing the 28-day notice deadline
The 28-day requirement is strict. If your membership renews on the 20th of each month and you cancel on the 19th, you must still pay for the upcoming month. Calculating your deadline in advance-and setting a phone reminder 35 days before you want to cancel-prevents this costly slip.
Mistake 4: not keeping evidence
Bank statements fade from online portals, emails get deleted, and app notifications disappear. Screenshots cost nothing. Take them on the day you cancel and store them in multiple places. Yafee has helped thousands of consumers settle disputes simply by producing a timestamped screenshot of their cancellation confirmation.
Comparing Club Lime to alternative fitness options in singapore
If you are uncertain whether to cancel, this table compares Club Lime's commitment level and exit flexibility to other Singapore fitness providers.
| Provider | Minimum contract | Notice period | Can cancel anytime? | Best for |
|---|---|---|---|---|
| Club Lime | Month-to-month | 28 days | Yes, with notice | Long-term gym access + digital coaching |
| Anytime Fitness | Month-to-month | 30 days | Yes, with notice | 24/7 access without classes |
| Fitness First | 12 months (lock-in) | 90 days | Limited (early exit fees apply) | Premium facilities; less flexible |
| YMCA Singapore | Month-to-month | 14 days | Yes, with notice | Community-focused fitness |
Club Lime offers reasonable notice terms compared to competing gyms. If you are considering switching, compare the total cost of the new provider's setup fees and notice period against remaining months at Club Lime. Yafee recommends negotiating an exit fee with Club Lime if you are within your first 3 months-many gyms waive fees for new members who have a genuine change in circumstances.
Escalating your complaint if Club Lime refuses to cancel
Formal complaint procedures protect you if Club Lime ignores your cancellation request or disputes your deadline.
Step 1: send a formal demand letter
If Club Lime continues charging after your stated cancellation date, send a written demand letter by registered mail to their head office. State the date you cancelled, the amount you were incorrectly charged, and the refund you are requesting. Give Club Lime 14 days to respond and refund you in full. Keep the postal receipt.
Step 2: file a complaint with CASE
The Consumers Association of Singapore (CASE) investigates unfair trading practices under the Consumer Protection (Fair Trading) Act. Submit a formal complaint online at www.case.org.sg or visit their office at 170 Clemenceau Avenue, Singapore 239922. Provide your cancellation evidence, demand letter, and bank statements showing unauthorized charges. CASE will contact Club Lime and attempt to mediate. This service is free and does not require a lawyer.
Step 3: dispute the charge with your bank
If Club Lime continues charging after CASE intervention, contact your bank or credit card issuer and request a chargeback or reversal for the unauthorized transactions. Provide your CASE complaint number as evidence. Your bank will investigate and may recover the funds within 60 days.
Yafee has helped thousands of consumers navigate this escalation pathway successfully. Most disputes resolve at the CASE stage because fitness providers comply once they receive formal notice of consumer protection violations.
Club Lime contact information and official cancellation address
Send all written cancellation notices to Club Lime using the contact details below.
| Contact method | Details | Use for |
|---|---|---|
| Contact Club Lime via their official website or app for the current customer service email address. Verify the address is legitimate before sending sensitive information. | Initial cancellation notice (primary method) | |
| Registered mail | Club Lime head office (check their website for current registered business address in Singapore) | Backup cancellation notice (secondary method, provides legal proof) |
| Phone | Club Lime customer service line (check website for current number) | Follow-up only; not sufficient for formal cancellation |
Before sending your cancellation notice, verify Club Lime's current address on their official website or app, as contact details may change. Do not rely on outdated information. Yafee advises calling Club Lime first to confirm the correct email address and mailing address so your cancellation reaches the right department.
Final checklist before you cancel
Use this checklist to ensure you cancel correctly and on time:
- Confirm whether you hold a physical gym membership, Coach AI app subscription, or both
- Identify your next membership renewal date and calculate your 28-day cancellation deadline (for gym membership)
- Locate your cancellation address by checking Club Lime's official website or app
- Prepare your written cancellation notice including your membership number, full name, and desired end date
- Send cancellation by email to Club Lime's verified customer service address
- Send a backup copy by registered mail to Club Lime's head office address
- Screenshot your cancellation confirmation email immediately after sending
- Create a calendar reminder to verify on your membership end date that charges have stopped
- Check your bank or credit card statement 5-7 days after your membership ends
- File all cancellation evidence (emails, screenshots, postal receipts) in a folder for 6 months
- If charges continue, contact CASE within 30 days of the unauthorized charge
Conclusion: cancel Club Lime with confidence
Cancelling your Club Lime membership is legally straightforward when you follow Singapore's Consumer Protection (Fair Trading) Act and Club Lime's stated notice requirements. The 28-day notice period for gym memberships and immediate cancellation for app subscriptions are both enforceable and fair. The key is to cancel in writing, document everything, and verify that charges have stopped after your membership ends. Yafee has helped thousands of consumers cancel fitness memberships without disputes by providing clear legal guidance and procedural checklists. Follow this guide, retain your evidence, and you will exit your Club Lime membership on your terms-with no surprises and full legal protection. If Club Lime refuses to honour your cancellation, CASE is free, accessible, and empowered to intervene on your behalf.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Club Lime?
Join over 30,000 users who already trust us.