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Frequently asked questions
Cancel Freeletics: The Right Way
How to cancel Freeletics in singapore: step-by-step guide with refund options
Understanding Freeletics and your subscription rights
Freeletics is a fitness app that combines artificial intelligence with personalized workout plans, delivering digital subscriptions through their website and mobile app stores. Your subscription renews automatically at the end of each billing cycle unless you actively cancel it. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel without undue barriers, and retailers must disclose renewal terms clearly before charging you.
This guide explains your legal position under Singapore consumer law, walks you through every cancellation method available to you, and shows you how to claim a refund if you're eligible. Whether you subscribed through Freeletics' website, the Apple App Store, or Google Play Store, Yafee has created this resource to help you cancel confidently and protect your rights.
Why cancellation matters in singapore
The Consumer Protection (Fair Trading) Act protects you against unfair auto-renewal practices. If Freeletics makes cancellation deliberately difficult, hides the cancellation button, or fails to disclose renewal charges clearly, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Yafee recommends understanding these protections before you proceed, so you know exactly what you're entitled to.
Your subscription access and billing cycle
Freeletics operates three main subscription models: the Training Coach (AI-powered workout personalization), the Nutrition Coach (dietary guidance), and combined Training and Nutrition bundles. Your billing cycle runs monthly, quarterly, or annually depending on your plan choice. Cancelling before your next renewal date prevents future charges, though your access may terminate on your renewal date rather than immediately.
Freeletics pricing in singapore
Before you cancel, review what you're currently paying and what you'll stop being charged.
Current subscription plans and rates (SGD)
| Plan | Price | Duration | What you get |
|---|---|---|---|
| Training Coach | S$54.98 | 3 months | AI-powered workout personalization |
| Training Coach | S$89.98 | 6 months | AI-powered workout personalization |
| Training Coach | S$119.98 | 12 months | AI-powered workout personalization |
| Training and Nutrition Bundle | S$82.98 | 3 months | Training Coach + Nutrition Coach |
| Training and Nutrition Bundle | S$134.98 | 6 months | Training Coach + Nutrition Coach |
How Freeletics pricing works
Freeletics offers tiered pricing based on commitment length. The longer you commit upfront, the lower your effective monthly cost. However, if you're no longer using the app actively, you're paying for access you don't value. Cancelling immediately stops future charges and prevents money flowing to a service you've abandoned.
Reasons to cancel Freeletics
Your circumstances change, and so do your fitness priorities.
Common reasons singapore users cancel
You might decide to cancel because your fitness goals have shifted, the app no longer fits your routine, you've found a different training method that works better, the cost no longer justifies the value, or you want to try a competitor's offering. Whatever your reason, cancelling should be straightforward. Yafee has helped thousands of Singapore consumers navigate cancellation processes with confidence, and you deserve the same clarity.
Why act now rather than later
Every day you delay cancellation risks another automatic charge. If Freeletics bills you monthly and you wait even 10 days, you could be charged for another full month of service you won't use. Cancelling immediately puts you in control of your subscription and prevents unwanted future transactions.
Cancellation methods for Freeletics in singapore
Your cancellation route depends on where you originally purchased your subscription.
Cancelling directly through the Freeletics website
If you subscribed directly on Freeletics' website rather than through an app store, use this method.
- Visit freeletics.com and log in with your account credentials.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to your account settings or billing section (typically labeled "My Account", "Plan", or "Billing").
- Look for a menu icon (three horizontal lines) in the top-left or top-right corner if the navigation isn't immediately visible.
- Locate your active subscription listed under your billing details.
- The subscription should show your current plan name, renewal date, and amount charged.
- Select "Cancel Subscription" or the equivalent cancellation button.
- If you see "Manage Subscription" first, click that, then look for the cancellation option within the management page.
- Confirm your cancellation when prompted.
- Freeletics may ask for feedback on why you're leaving; this is optional.
- Save or screenshot your cancellation confirmation email for your records.
- This email serves as proof if you later need to dispute a charge or claim a refund.
Cancelling through the apple app store (iOS)
If you subscribed via the Apple App Store, you must cancel through Apple's system, not through Freeletics' app.
- Open the Apple App Store app on your iPhone or iPad.
- Do not open Freeletics directly; you must use the App Store app itself.
- Tap your profile icon in the top-right corner.
- This appears as a small circle with your photo or initials.
- Select "Subscriptions" from the menu.
- You'll see a list of all active subscriptions linked to your Apple account.
- Find Freeletics in the list and tap on it.
- The entry should show the plan name (Training Coach or Bundle) and next billing date.
- Tap "Cancel Subscription" or "Edit Subscription" and then select the cancellation option.
- Apple may offer a discounted renewal to keep you as a customer; declining this is optional.
- Confirm the cancellation when prompted.
- Your subscription access will end on your current billing period's expiration date.
Cancelling through google play store (Android)
If you subscribed via Google Play Store, cancel through Google's system instead of the Freeletics app.
- Open the Google Play Store app on your Android device.
- Ensure you're using the official Google Play Store, not a third-party app store.
- Tap your profile icon in the top-right corner.
- This appears as a circle with your initial or profile photo.
- Select "Payments and subscriptions" or "Manage subscriptions".
- The exact wording varies by Android version and Google Play region.
- Tap "Subscriptions" to view all active subscriptions.
- Only subscriptions billed through Google Play appear here.
- Find Freeletics and tap on it.
- You'll see the plan name, price, and renewal date.
- Tap "Cancel Subscription" and confirm your cancellation.
- Google may display a retention offer; you can decline this if you wish to proceed.
Your legal position under singapore consumer law
The Consumer Protection (Fair Trading) Act establishes your rights when cancelling a subscription.
What the law guarantees you
Retailers must disclose all material facts about auto-renewal, including the frequency of charges, the amount, and how to cancel. If Freeletics fails to disclose these terms clearly before your first charge, you may be entitled to a refund. Furthermore, the CCCS requires that cancellation be at least as easy as subscription. If cancelling takes you more than 2-3 steps or requires you to contact customer support by phone or email when a simple button exists, Freeletics may be breaching fair trading requirements.
In accordance with the Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription without penalty if you discover the terms were not disclosed fairly. Consequently, if you believe Freeletics has made cancellation deliberately difficult or hidden renewal charges, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg.
What happens to your data and access after cancellation
Once you cancel, your access to the app typically ends on your current billing period's expiration date, not immediately. Freeletics may retain your account data (workout history, preferences, measurements) for a set period, though you can usually request data deletion. Yafee recommends requesting deletion in writing if privacy concerns motivated your cancellation, and saving any data you wish to keep before your access expires.
Refund eligibility and how to claim
Refund entitlement depends on when you cancel relative to your billing date and whether you've already used the service substantially.
When you're entitled to a refund
You're typically eligible for a refund if: you cancel within 14 days of your first charge (the statutory cooling-off period in Singapore for distance contracts), Freeletics charged you without your explicit consent, or you cancelled before your billing date but Freeletics charged you anyway. If you cancel mid-month or mid-quarter after having used the service, refunds are less likely unless you can demonstrate you received poor service or misleading information about the plan.
How to request a refund
- Gather your cancellation confirmation email and your original purchase receipt or billing statement.
- These documents prove you held an active subscription and the dates involved.
- Log into your Freeletics account and navigate to Account Settings or Help.
- Most apps provide a "Contact Support" or "Help" section within the settings menu.
- Submit a refund request with the subject line "Refund Request for Freeletics Subscription".
- Include your order number, subscription plan, the date you paid, and the date you cancelled.
- Explain your reason for the refund (e.g., cancelled within 14 days, charged without consent, service not as described).
- Reference the relevant consumer law if applicable (Consumer Protection (Fair Trading) Act).
- Wait for Freeletics' response, typically within 14 days.
- If they refuse, you can escalate to the CCCS with your documentation.
Refund timelines
If Freeletics approves your refund, the credit typically appears in your original payment method within 5-10 business days. If you paid via Apple App Store or Google Play Store, both platforms process refunds through their own systems and may take slightly longer. Keep your bank statement or app store receipt until the refund clears.
What happens after you cancel Freeletics
Cancellation is final, but understanding what comes next protects you from unexpected charges.
Access and timeline after cancellation
Your access to Freeletics typically ends on the last day of your billing period. If you're mid-month in a monthly plan, you retain access until that month ends. If you're on a quarterly or annual plan, your access runs until the end of that quarter or year. Yafee recommends noting your final access date in your calendar and setting a reminder to verify that charges have stopped once that date passes.
Preventing accidental resubscription
After cancellation, do not redownload the Freeletics app or log in with promotional offers immediately, as this may restart your subscription or trigger a re-billing cycle. If you change your mind within 30 days, contact Freeletics support to discuss reactivation rather than downloading the app fresh.
Monitoring your bank account
Check your bank or credit card statement on the day your subscription was supposed to renew. If you see a Freeletics charge after cancellation, contact your bank immediately and file a dispute. Your cancellation confirmation email is your strongest evidence. Yafee strongly recommends keeping records of all communications with Freeletics and your payment provider.
Common mistakes when cancelling Freeletics
Cancellation is straightforward when you follow the right steps, and most cancellations complete without issue.
Mistake 1: deleting the app without cancelling the subscription
Removing the Freeletics app from your device does not cancel your subscription. Your charges continue automatically because the subscription exists in Freeletics' billing system, not on your phone. Always cancel through your account settings, the app store, or the website before deleting the app.
Mistake 2: cancelling through the wrong platform
If you subscribed via the Apple App Store, cancelling through the Freeletics website will not work. Your subscription is tied to your Apple account, not your Freeletics account directly. Always cancel through the same platform where you originally purchased. Yafee advises checking your original purchase receipt to confirm which platform you used.
Mistake 3: not saving your cancellation confirmation
If Freeletics later charges you after you've cancelled, or denies you ever cancelled, a screenshot or email confirmation is your only proof. Before closing the cancellation window, take a screenshot showing the confirmation message, or save the confirmation email to a folder labeled "Subscriptions" for easy retrieval.
Mistake 4: cancelling too late in the billing cycle
If you cancel on the 28th of a month and your billing date is the 1st, you've likely already been charged for the next month. Cancelling immediately after a charge goes through means you've paid for a service you won't use. Cancel before your billing date if possible, or submit a refund request if you've already been charged.
Comparing Freeletics with alternatives
Before finalizing your cancellation, you may want to explore other fitness platforms available in Singapore.
Fitness app alternatives and pricing comparison
| Service | Price (SGD, typical) | Key features | Best for |
|---|---|---|---|
| Freeletics | S$54.98-S$134.98 | AI Training Coach, Nutrition Coach | Personalized AI workouts |
| Apple Fitness+ | S$15.98/month | Live and on-demand classes | Apple device users |
| Peloton Digital | S$14.99/month | Cycling, running, strength classes | Structured class followers |
| Nike Training Club | Free or S$9.99/month | Workouts, training programs | Budget-conscious users |
| MINDBODY | Variable by studio | Local class bookings, studios | In-person class seekers |
Freeletics' registered office and contact details
Freeletics operates from Munich, Germany, and maintains no registered physical office in Singapore. For complaints, cancellations, or disputes, you contact their customer support through their website or app. If Freeletics refuses to honour a refund or cancellation within 14 days, you escalate to the Competition and Consumer Commission of Singapore (CCCS).
How to escalate a complaint with the CCCS
If Freeletics fails to cancel your subscription, process a refund you're entitled to, or resolve a billing dispute within 14 days of your written request, you can lodge a complaint with the CCCS. Visit www.cccs.gov.sg, download the complaint form, and submit it with copies of your cancellation request, confirmation emails, and bank statements. The CCCS will investigate and can compel Freeletics to refund you or honour your cancellation.
Final checklist before confirming cancellation
Use this checklist to ensure your cancellation is complete and protected.
- Identify which platform you used to subscribe (website, Apple App Store, or Google Play Store).
- Log into that platform and locate your active Freeletics subscription.
- Select "Cancel Subscription" and confirm the cancellation.
- Screenshot or save the cancellation confirmation message or email.
- Note your final access date and the date your subscription would have renewed.
- Set a calendar reminder to check your bank statement on renewal day.
- If a charge appears after cancellation, contact your bank and reference your cancellation confirmation.
- If Freeletics denies you cancelled, submit a complaint to the CCCS with your proof.
Why yafee exists for cancellations like yours
Subscription services rely on friction during cancellation to maximize retained customers and accidental charges. Your right to cancel easily is protected by law, but navigating those protections alone can feel overwhelming. Yafee has helped thousands of Singapore consumers cancel fitness subscriptions, streaming services, and software tools with confidence and without unnecessary delays. This guide reflects real cancellation workflows, legal requirements under the Consumer Protection (Fair Trading) Act, and practical steps that work today. If your cancellation encounters obstacles, return to this guide to confirm you've followed the correct route, then escalate to the CCCS with your documentation in hand. Your financial control is your right.