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Frequently asked questions
Cancel Athletic Greens: Step-by-Step Guide
How to cancel Athletic Greens AG1 and recover your money in singapore
Why you might cancel Athletic Greens and what cancellation actually means
Athletic Greens, sold as AG1, is a daily powdered supplement containing vitamins, minerals, probiotics and plant-derived ingredients intended to support energy, digestion and overall wellness. The company operates on a subscription model, charging you monthly unless you actively cancel. Many Singapore customers subscribe after encountering the advertised 90-day money-back guarantee for first-time orders, then discover the product doesn't meet their expectations or simply becomes unaffordable.
Your reasons for cancelling are valid regardless of whether the product disappointed you, the recurring charge became a financial burden, you found a cheaper alternative, or the subscription simply accumulated on your credit card without your attention. Yafee exists to walk you through the entire cancellation process with legal precision, ensuring you understand your rights under Singapore consumer law and recover any fees you are entitled to claim back.
When to cancel: common trigger points
Subscription fatigue affects most customers eventually. You might cancel because the powder tastes unpleasant, caused digestive side effects, failed to deliver visible health improvements, or simply sits unused in your cupboard. Others cancel after discovering competitors offering comparable nutrition at lower cost. Some customers only notice their ongoing charges when they review bank statements. Whatever your trigger, cancelling promptly stops further charges and protects your cash flow.
What cancellation means legally in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online subscriptions) within a specified cooling-off period if the company failed to provide clear terms, misrepresented the product, or obtained your consent improperly. If Athletic Greens charged you without explicit permission or continued billing after you requested cancellation, you have grounds for a refund or chargeback. The Consumer Association of Singapore (CASE) enforces these protections and will escalate disputes if the company refuses to cooperate. Yafee recommends documenting every communication and charge before contacting the company, as this evidence significantly strengthens your legal position.
Your cancellation methods: which pathway applies to you
Athletic Greens processes subscriptions through multiple channels, each with its own cancellation route.
Cancel your direct subscription on the Athletic Greens website
If you purchased directly from athleticgreens.com or drinkag1.com, use the member portal to cancel electronically.
- Log in to your Athletic Greens account at athleticgreens.com.
- Enter your registered email and password in the login form.
- If you cannot remember your password, click "Forgot Password" and follow the reset link emailed to you.
- Keep your login credentials ready before starting.
- Navigate to your account dashboard and locate "Manage Subscription" or "My Subscriptions".
- This menu typically appears under "Account", "Profile", or a user icon in the top-right corner of the website.
- Some older accounts may list this under "Billing" or "Settings".
- Select your active AG1 subscription from the displayed list.
- The page will show your subscription status, next billing date and monthly charge.
- If you have multiple subscriptions, select only the one you wish to cancel.
- Click the "Cancel Subscription" button or equivalent option.
- Athletic Greens may prompt you to explain why you are cancelling; your feedback is optional but helps document service failures if you later dispute charges.
- The company may offer a discount code to retain your business; decline this unless you genuinely intend to continue.
- Confirm your cancellation when the system prompts you.
- Look for an on-screen confirmation message displaying a cancellation reference number or timestamp.
- Take a screenshot of this confirmation for your records.
- Verify your cancellation by checking your account dashboard within 24 hours.
- Your subscription status should change from "Active" to "Cancelled".
- No further charges should appear on your next billing date.
Cancel via email if the website method fails
If you cannot access the member portal or the online cancellation process does not work, email the company directly with your cancellation request.
- Compose an email to [email protected] or [email protected].
- Use a professional but clear subject line: "Cancellation Request - AG1 Subscription".
- Include your full name, registered email address and the email address associated with your subscription account.
- State your cancellation request explicitly in the email body.
- Write: "I request to cancel my AG1 subscription effective immediately. Please confirm cancellation and ensure no further charges are applied to my account."
- Include your subscription start date if you know it.
- Request written confirmation of your cancellation.
- Ask the company to send you a confirmation email containing the cancellation date and reference number.
- This written confirmation protects you if the company later claims it never received your request.
- Send the email and retain a copy for your records.
- Forward confirmation to yourself or save the sent email to a dedicated folder.
- Note the exact date and time you sent the cancellation request.
- Monitor your email inbox for a response within 5 working days.
- If Athletic Greens does not reply within this timeframe, send a follow-up email.
- Include your original email in the follow-up to demonstrate you have already requested cancellation once.
Cancel by telephone if you need immediate assistance
If email takes too long or you prefer to cancel verbally, contact Athletic Greens directly by phone.
- Locate the current customer service phone number on the Athletic Greens website.
- Visit athleticgreens.com and look for "Contact Us" or "Customer Service" in the footer menu.
- Phone numbers may differ depending on your country; ensure you have the Singapore or international contact number.
- Call during business hours and speak to a customer service representative.
- Have your account email address and subscription details ready before calling.
- Inform the representative clearly: "I want to cancel my AG1 subscription immediately."
- Ask the representative to confirm your cancellation verbally and take note of their name and the call timestamp.
- Write down the representative's name, call date and time, and any confirmation reference number provided.
- Request the representative email you a written confirmation after the call ends.
- Follow up with an email if no written confirmation arrives within 24 hours.
- Send an email stating: "I telephoned your customer service team on [date] at [time] and requested cancellation of my subscription. I spoke to [representative name]. Please confirm this cancellation in writing."
- Reference the details you noted during the call.
Cancel by certified mail if the company ignores other requests
If Athletic Greens ignores your online, email and telephone cancellation requests, send a formal cancellation letter by registered post to establish a legal paper trail.
- Write a formal cancellation letter on plain paper or using a template.
- Include your full name, account email, subscription start date and the current date at the top of the letter.
- State clearly: "I hereby cancel my AG1 subscription effective immediately and request all future charges cease."
- Send the letter to Athletic Greens' registered address by registered post.
- The company's mailing address is: P.O. Box 29502 #20782, Las Vegas, NV 89126, United States.
- Use a postal service that provides a tracking number and proof of delivery.
- Singapore Post offers registered mail services suitable for international correspondence.
- Retain proof of postage and delivery.
- Keep the registered mail receipt and tracking number in a safe folder.
- This evidence proves you sent the cancellation request even if the company denies receiving it.
- Follow up with an email after 10 days stating you have sent a formal cancellation letter.
- Email the company: "I have sent a formal cancellation notice to your registered address on [date]. Please confirm receipt and cancellation."
Claiming your refund: what you are entitled to recover
Your refund entitlement depends on when you request cancellation and whether you fall within Athletic Greens' stated refund window or Singapore's cooling-off protections.
The 90-day money-back guarantee for new customers
Athletic Greens advertises a 90-day money-back guarantee for first-time buyers. This means if you purchased your first shipment fewer than 90 days ago and are unsatisfied with the product, you can request a full refund of your purchase price, not just cancellation of future charges.
- The 90-day period begins when you first receive your order, not when you placed it.
- You must initiate your refund request within 90 days of that receipt date.
- Contact [email protected] or [email protected] with your order number and a brief reason for the refund.
- Athletic Greens may ask you to return the unused product; clarify their return process before shipping anything.
- The company typically processes approved refunds within 5 to 10 business days after they receive your return or approve a no-return refund.
Refunds after the 90-day window: consumer protection act rights
If you are beyond the 90-day guarantee period but the company misrepresented the product, failed to deliver as advertised, or charged you without proper consent, Singapore's Consumer Protection (Fair Trading) Act grants you refund rights separate from the company's own policy.
- Document any misleading claims the company made about AG1's health benefits or effectiveness.
- Gather evidence of side effects, product defects or failure to match the advertised composition.
- If the company charged you without explicit consent or continued billing after you requested cancellation, you have grounds for a chargeback or dispute claim.
- Contact CASE (Consumer Association of Singapore) with your documentation if Athletic Greens refuses to refund you outside their stated guarantee period.
- CASE can mediate disputes and escalate unresolved complaints to the relevant enforcement authority.
Disputing charges with your bank or payment provider
If Athletic Greens refuses to refund you or continues charging you after cancellation, dispute the charges through your bank or payment provider.
- Log into your bank account online or visit your branch and locate the transaction from Athletic Greens.
- Select the transaction and choose "Dispute" or "Report Unauthorised Charge".
- Provide your bank with evidence: screenshots of your cancellation request, confirmation emails, account status screenshots and dates of unwanted charges.
- Your bank will investigate and either reverse the charges or request further information from you.
- Banks in Singapore typically investigate disputes within 10 to 15 business days.
- If the dispute succeeds, your bank will credit your account with the disputed amount and close the case.
Your legal position: consumer protection in singapore
As a consumer purchasing from Athletic Greens in Singapore, you are protected under the Consumer Protection (Fair Trading) Act. Yafee advises you to understand these core rights before cancelling:
- Right to cancel distance contracts: Subscriptions sold online qualify as distance contracts. You have the right to cancel within a reasonable period if the company failed to provide clear terms before you paid.
- Right to refund: If Athletic Greens misrepresented the product, failed to deliver as promised or charged you without consent, you can demand a refund of the disputed charges.
- Right to stop automatic charges: You can withdraw your consent to recurring charges at any time. The company must honour your cancellation request and stop billing within one billing cycle.
- Right to escalate disputes: If Athletic Greens ignores your cancellation or refund requests, you can lodge a complaint with CASE, which will investigate and mediate on your behalf.
- Right to chargeback: If the company continues charging you after cancellation, your bank can dispute these charges and reverse them, protecting your account.
Pricing, billing and what you currently pay
Understanding what you are paying helps you calculate your refund and determine whether cancellation is the right decision.
| Subscription type | Billing frequency | Monthly cost (SGD) | Annual cost (SGD) |
| AG1 subscription (monthly billing) | Monthly | $69 | $828 |
| AG1 subscription (annual prepay) | One payment annually | N/A | $660 (recommended if continuing) |
| One-time purchase (single shipment) | No recurring charge | $69 | N/A |
| Referral discount (if applicable) | Monthly | $59 (after discount) | $708 |
If you are billed monthly at SGD 69 and have forgotten how long you have been subscribed, check your bank statement or credit card bill to calculate your total spend. This figure is essential when requesting a refund or disputing charges.
After you cancel: what happens next
Cancellation does not happen instantaneously; follow these steps to ensure no further charges reach your account.
Verify cancellation within 24 hours
Log back into your Athletic Greens account and confirm your subscription status has changed from "Active" to "Cancelled". If the status remains "Active", your cancellation did not process. Contact support immediately using the email or phone method to resubmit your cancellation request.
Monitor your bank account for the next 30 days
Watch your credit card or bank statement closely. Your next billing date should pass without a charge. If Athletic Greens charges you after you cancelled, take note of the date, amount and transaction reference. This will form the basis of your dispute claim with your bank.
Keep all confirmation emails and screenshots
Retain every piece of evidence: cancellation confirmation emails, account status screenshots, call notes and postal receipts. Yafee recommends creating a dedicated folder on your computer and in your email client titled "Athletic Greens Cancellation" containing all documents. If the company later disputes your cancellation claim or charges you again, this evidence will protect you.
Request a final invoice or account statement
Email Athletic Greens and request a final account statement showing all charges up to your cancellation date. This statement confirms how much you paid in total and the exact date your subscription ended. It also serves as proof if you later claim the company continued charging you.
Common mistakes to avoid when cancelling
Cancellation can feel straightforward, but small missteps may delay your refund or leave you vulnerable to continued charges.
Assuming silence means cancellation
If you email your cancellation request and receive no response, do not assume the company has honoured it. Athletic Greens customer service receives hundreds of emails weekly, and yours may be overlooked. Follow up after 5 working days with a polite second email referencing your original message. If you still receive no response, escalate to CASE or dispute the charges with your bank.
Relying solely on calling the company
A telephone conversation leaves no written record. If you cancel by phone, send an immediate follow-up email stating the date, time and representative's name, plus what was agreed. Without written confirmation, the company can deny the cancellation ever occurred. Yafee advises combining methods: cancel by phone and confirm by email the same day.
Not taking screenshots of your account
Before you cancel, take screenshots of your account dashboard showing your current subscription is "Active", your billing date and the amount charged each month. After cancellation, screenshot the "Cancelled" status. These images prove your subscription existed and that you successfully cancelled it. Screenshots carry significant weight if you later dispute a charge or file a complaint with CASE.
Ignoring the 90-day money-back guarantee deadline
If you purchased AG1 fewer than 90 days ago and are unsatisfied, claim the money-back guarantee before that window closes. After 90 days, you lose access to this automatic refund. The company is far more likely to refund you within the guarantee period than outside it. Check your order confirmation email to determine your exact 90-day deadline.
Providing payment to cancel
Never pay a cancellation fee or additional charge to cancel your subscription. Athletic Greens should not demand payment to stop billing you. If a customer service representative asks for money to process your cancellation, refuse and escalate the request to CASE immediately. This constitutes unfair commercial practice under Singapore law.
Comparing Athletic Greens to similar nutritional supplements in singapore
Before you cancel, you may want to review whether other products offer better value or suit your health goals more closely.
| Product | Billing model | Monthly cost (SGD) | Key ingredients |
| Athletic Greens (AG1) | Subscription (monthly or annual) | $69 | Vitamins, minerals, probiotics, plant-based extracts |
| Vega Sport Protein | One-time purchase or subscription | $45 (estimated) | Plant-based protein, BCAAs, antioxidants |
| Orgain Organic Protein | One-time purchase or subscription | $50 (estimated) | Organic plant protein, probiotics, superfoods |
| Optimum Nutrition Gold Standard Whey | One-time purchase or subscription | $35 (estimated) | Whey protein, amino acids, digestive enzymes |
| Garden of Life Raw Organic Protein | One-time purchase | $48 (estimated) | Organic plant protein, probiotics, superfoods (similar to AG1) |
If cost is your primary concern, consider Optimum Nutrition or Vega Sport Protein, which offer lower monthly expenses. If you seek a formulation similar to AG1 but at lower cost, Garden of Life delivers comparable nutritional value. Always verify current pricing on local Singapore retailers, as prices fluctuate.
Contacting Athletic Greens for help or to lodge a complaint
If your cancellation attempt fails or the company refuses your refund request, reach out using these official channels:
| Contact method | Address or email | Response time |
| Email support | [email protected] or [email protected] | 5 to 10 working days |
| Registered post (for formal notice) | P.O. Box 29502 #20782, Las Vegas, NV 89126, United States | 10 to 20 working days |
| Complaint to CASE (escalation) | CASE hotline: 6100 0315 or online at case.org.sg | CASE investigates within 30 days |
| Bank or card issuer dispute | Your bank's website or customer service number | 10 to 15 working days |
Yafee recommends exhausting direct contact with Athletic Greens first (email and phone), then escalating to CASE if the company fails to respond or refuses your request. CASE mediation is free and carries significant weight because the company knows a complaint on file can damage its reputation.
Final steps: your checklist for successful cancellation
Use this checklist to confirm you have completed every essential step before declaring your cancellation successful.
- [ ] I have logged into my Athletic Greens account and viewed my current subscription status.
- [ ] I have clicked "Cancel Subscription" on the website and received an on-screen confirmation with a reference number.
- [ ] I have taken screenshots of my cancellation confirmation and account status showing "Cancelled".
- [ ] I have checked my registered email for a confirmation message from Athletic Greens within 24 hours.
- [ ] If no email confirmation arrived, I have sent a follow-up email to [email protected] or [email protected] requesting written confirmation.
- [ ] I have reviewed my bank statement and confirmed no charge appeared on my next scheduled billing date.
- [ ] I have documented all communications, confirmation numbers and dates in a dedicated folder.
- [ ] If I am within 90 days of purchase and unsatisfied with the product, I have claimed the money-back guarantee separately.
- [ ] If Athletic Greens continued charging me after cancellation, I have initiated a dispute with my bank and provided evidence.
- [ ] If the company refused my refund request, I have filed a complaint with CASE and provided them with all relevant documentation.
Why yafee helps you cancel with confidence
Navigating subscription cancellations requires knowledge of your legal rights, clarity about available methods and persistence when companies delay or ignore requests. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover disputed charges and enforce their rights under Singapore consumer law. Our specialist legal guidance combines specific cancellation procedures with the consumer protections available to you, ensuring you approach Athletic Greens from a position of strength.
Whether you are cancelling because the product disappointed you, the cost became unsustainable or you simply forgot about the subscription until it accumulated charges, Yafee walks you through every step: from accessing the member portal to claiming your refund, from understanding the Consumer Protection (Fair Trading) Act to escalating your complaint to CASE if necessary. You do not need a lawyer to cancel effectively; you need clarity, evidence and persistence, all of which Yafee provides in plain, actionable language.
Start your cancellation today using the method that suits you best. Monitor your account closely over the next 30 days, retain all evidence and escalate to CASE or your bank if Athletic Greens continues billing you. Yafee is here to ensure your cancellation succeeds and your money is protected under Singapore law.
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