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Frequently asked questions
Cancel Flosports: The Right Way to End Your Subscription
How to cancel Flosports in singapore: your legal rights and step-by-step guide
What Flosports is and why you might cancel
Flosports is a subscription-based streaming service delivering live and on-demand sports coverage across wrestling, rugby, cycling, track and field, and niche athletic disciplines. You can stream on web browsers, iOS and Android apps, and streaming devices like Roku. The platform is popular with sports enthusiasts in Singapore who want access to global athletic events.
You may decide to cancel for several legitimate reasons: the subscription no longer fits your viewing habits, costs have risen, or you've found an alternative platform that better suits your needs. Yafee recognises that cancellation should be straightforward, transparent, and free from unnecessary obstacles. In Singapore, consumer law supports your right to terminate digital subscriptions without penalty.
The challenge most subscribers face is that cancellation methods differ significantly depending on where you purchased your subscription. If you signed up directly on Flosports.tv, your cancellation process differs from subscriptions purchased through Apple App Store, Google Play, or Roku. Understanding your specific purchase method before starting the cancellation process saves time and prevents accidental charges.
Why cancellation methods vary by platform
This distinction is critical: Flosports does not control all subscription billing. When you purchase through third-party platforms like Apple, Google, or Roku, those companies become your billing provider, not Flosports directly. Consequently, you cannot cancel inside the Flosports app if you subscribed through an external platform. You must cancel through the platform where your payment method is stored.
Identifying your purchase source upfront prevents wasted time contacting Flosports customer service only to discover they cannot process your cancellation request.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with enforceable rights when purchasing digital subscriptions online.
Distance selling protections and digital subscriptions
Digital subscriptions purchased online fall under distance selling regulations in Singapore. The Consumer Protection (Fair Trading) Act stipulates that traders must provide clear information about their service terms, pricing, and cancellation procedures before you complete your purchase. Flosports must disclose their cancellation policy transparently at the point of sale.
The cooling-off period for digital services is limited once you have accessed the content, meaning you cannot automatically demand a refund simply because you changed your mind after a few days. However, if Flosports misrepresented the service, failed to deliver promised features, or charged you without your informed consent, you retain the right to lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your right to cancel without penalty
Your legal position: You have an absolute right to cancel your subscription at any time. Flosports cannot legally impose cancellation fees, penalties, or lock-in periods. They must not force you to contact them via phone if they offer online cancellation methods. If Flosports refuses to cancel your subscription or imposes unauthorised charges after cancellation, you can escalate your complaint to CASE or the CCCS.
Yafee advises that you document your cancellation request carefully. Take screenshots of your cancellation confirmation and retain all confirmation emails. These records protect you if Flosports later claims your subscription was never terminated and attempts to bill you again.
How to cancel Flosports if you subscribed directly on their website
If you signed up through Flosports.tv using your credit card, debit card, or PayPal account directly, follow these steps to cancel your subscription.
Log in to your Flosports account
- Visit flosports.tv and click the login button.
- Enter your email address and password.
- If you've forgotten your password, click "Forgot Password" to reset it before proceeding.
- Complete any two-factor authentication if prompted by Flosports.
- Check your email for a verification code and enter it on the login screen.
Navigate to your account settings
- Once logged in, look for your profile menu or account icon, typically located in the top-right corner of the screen.
- Click on "Account," "Settings," or your profile picture.
- Select "Subscription" or "Manage Subscription" from the dropdown menu.
- This section displays your current plan, renewal date, and next billing amount.
Initiate your cancellation
- Click "Cancel Subscription" or the "Manage" button next to your active subscription.
- Flosports may display a confirmation message or ask you to select a reason for cancellation.
- Answer any survey questions, or skip them if optional.
- Confirm your cancellation by clicking the final "Cancel Subscription" or "Confirm Cancellation" button.
- Flosports will display a confirmation message on screen.
Save your cancellation confirmation
- Take a screenshot of the confirmation message displayed on your screen.
- Ensure the screenshot includes the date, time, and confirmation number if provided.
- Check your email inbox for a cancellation confirmation email from Flosports.
- If you do not receive an email within 24 hours, log back in to verify that your subscription is no longer active.
- Save this email to a dedicated folder for your records.
How to cancel Flosports if you subscribed through apple app store
If you purchased your Flosports subscription using an Apple ID on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not within the Flosports app itself.
Access your apple ID subscription settings
- On your iPhone or iPad, open the "Settings" app.
- Tap your name at the top of the screen.
- Select "Subscriptions" from the menu.
- On a Mac, open "System Preferences," click "Apple ID," then navigate to "Subscriptions."
- You may need to enter your Apple ID password.
Locate and cancel your Flosports subscription
- Find "Flosports" in your active subscriptions list.
- If you do not see Flosports listed, your subscription may have already expired.
- Tap on Flosports to view your subscription details.
- This displays your renewal date and the amount you will be charged on the next billing cycle.
- Tap "Cancel Subscription" or "Delete" to terminate your subscription.
- Apple will ask you to confirm your cancellation decision.
Confirm your cancellation with apple
- Review the cancellation confirmation message displayed on your screen.
- Note the date your subscription will end.
- Apple will confirm that you will no longer be charged after this date.
- Take a screenshot of the confirmation for your records.
- You will receive a cancellation email from Apple within 24 hours.
How to cancel Flosports if you subscribed through google play
If you purchased your Flosports subscription using Google Play on an Android device, you must cancel through Google's subscription management system.
Access google play subscription settings
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions" to view all active subscriptions linked to your Google account.
- If you have multiple Google accounts, ensure you are viewing subscriptions under the correct account.
Cancel your Flosports subscription
- Find "Flosports" in your subscriptions list and tap it.
- This displays your renewal date and next billing amount.
- Tap "Cancel Subscription" to proceed with termination.
- Google may ask you to confirm your cancellation and provide feedback on why you are cancelling.
- Confirm your final cancellation request.
- Google will display confirmation that your subscription has been cancelled and you will not be charged again.
Document your google cancellation
- Take a screenshot showing the cancellation confirmation and your subscription end date.
- Ensure the screenshot captures the full confirmation message.
- Check your email for a cancellation confirmation from Google Play.
- Archive this email for future reference.
How to cancel Flosports if you subscribed through roku
If you purchased your Flosports subscription directly through Roku's channel store, you must cancel through your Roku account settings.
Log in to your roku account online
- Visit my.roku.com in your web browser and log in with your Roku email and password.
- If you do not have a Roku account, create one before proceeding.
- Complete any two-factor authentication prompts if enabled on your account.
- Check your email for a verification code and enter it to proceed.
Access your subscription management
- Navigate to "My Account" or "Settings" within your Roku account dashboard.
- Look for a "Subscriptions" or "Channel Subscriptions" section.
- Locate "Flosports" in your active subscriptions list.
- This section displays your current plan, renewal date, and next billing amount.
Cancel your roku-billed Flosports subscription
- Click on "Flosports" to view subscription details.
- Review the cancellation policy and end date information provided by Roku.
- Click "Cancel Subscription" or "Delete" to terminate your subscription.
- Roku will prompt you to confirm your cancellation decision.
- Confirm the final cancellation.
- Roku will display confirmation that your subscription has been cancelled and you will not be charged again.
Save your roku cancellation confirmation
- Take a screenshot of the cancellation confirmation message.
- Ensure the screenshot includes your subscription end date.
- Check your email for a cancellation email from Roku.
- Retain this email as proof of cancellation.
What happens after you cancel Flosports
Cancelling your Flosports subscription is immediate, but your access may continue until your current billing period ends.
When your access ends
Flosports typically allows you to continue watching content until the end of your current subscription period. For example, if you subscribe on a monthly cycle and cancel mid-month, you retain access until the last day of that month. You will not be charged for the following month.
Some subscription tiers may offer prorated refunds if you cancel before the end of your billing cycle, though this depends on Flosports' specific terms and the payment method you used. Yafee recommends checking your confirmation email for details about your final access date.
Verify your cancellation was processed
Log back into your Flosports account or the platform you used to cancel (Apple, Google, Roku) within 48 hours to confirm your subscription no longer appears on your account. If you still see an active subscription, contact Flosports customer support immediately with your confirmation number and screenshots.
Monitor your billing
Monitor your credit card or bank statement for the next 30 days following your cancellation. If Flosports charges you after your confirmed cancellation date, contact your bank immediately to dispute the charge. Retain all screenshots and cancellation emails as evidence of your cancellation request.
Refunds and billing adjustments
Whether you receive a refund after cancelling Flosports depends on when you cancel and the specific circumstances of your subscription.
No refund for completed billing periods
If you cancel after your billing period has ended, Flosports is not obligated to refund the subscription fee you already paid. Cancellation prevents future charges but does not reverse charges for periods you have already been billed. In accordance with the Consumer Protection (Fair Trading) Act, traders are not required to refund subscriptions for services already delivered unless the service was not delivered as described.
Prorated refunds and partial billing cycles
Some subscription services offer prorated refunds if you cancel before the end of your current billing cycle, though Flosports' policy may limit this to specific circumstances. Check your cancellation confirmation email for information about refund eligibility. If Flosports' terms promise a prorated refund and you do not receive one, you can escalate your complaint to CASE or the CCCS.
Refunds for third-party subscriptions
If you subscribed through Apple, Google, or Roku, refund eligibility depends on that platform's policy, not Flosports directly. Apple typically offers refunds within 15 days of purchase for first-time cancellations. Google Play allows refunds within 48 hours of purchase. Contact the relevant platform's customer support to request a refund if you believe you are eligible.
Common cancellation mistakes to avoid
Most cancellation failures result from simple oversights, not complex policies. Your cancellation is likely to succeed if you follow the correct procedure for your purchase method from the outset.
Confusing your purchase platform
The most frequent mistake is cancelling through the wrong platform. If you subscribed via Apple, attempting to cancel within the Flosports app will not work because Flosports does not control your billing. Always verify where your payment method is stored before starting cancellation. Check your email receipts from the initial purchase to confirm whether Apple, Google, Roku, or Flosports directly issued your invoice.
Cancelling the app instead of the subscription
Deleting the Flosports app from your device does not cancel your subscription. You must cancel the subscription itself through your account settings or the platform where you purchased it. The app can be reinstalled at any time, and deleting it does not stop Flosports from charging you.
Failing to document your cancellation
Screenshots and confirmation emails are your only protection if Flosports disputes your cancellation later. If you do not retain these documents and Flosports bills you again, you have limited evidence to support a dispute with your bank. Save your cancellation confirmation before closing the page or app.
Not checking your bank statement after cancellation
Verify that Flosports does not charge you after your confirmed cancellation date. If an unexpected charge appears on your statement, dispute it immediately with your bank and provide your cancellation confirmation as evidence. Waiting weeks to dispute a charge weakens your position and may result in your bank refusing to reverse the transaction.
Pricing and subscription tiers at Flosports
Understanding Flosports' pricing structure helps you evaluate whether the service justifies its cost before cancelling.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | $9.99-$14.99 | 30 days | Full access to all live events and on-demand content; cancel anytime |
| Annual subscription | $99.99-$119.99 | 365 days | Full access to all content; discounted rate compared to monthly billing |
| Free tier | $0 | No commitment | Limited access to selected events and clips; ads included |
| Multi-event pass | $4.99-$24.99 | Single event or series | Access to specific events only; no recurring charges after event ends |
| Family plan (if available) | $19.99-$24.99 | 30 days | Multiple user accounts; one billing account |
Pricing and tiers vary by region and may change without notice. Yafee recommends reviewing your account settings to confirm your exact subscription cost before cancelling.
When to keep your Flosports subscription
Cancellation is the right choice if Flosports no longer meets your viewing needs, but evaluate these factors first.
Cost versus viewing frequency
If you watch Flosports content at least twice per week, the monthly subscription cost is justified by most sports enthusiasts. If you access the service fewer than four times per month, a monthly subscription may not represent good value. In that case, consider purchasing individual event passes instead of cancelling entirely.
Seasonal sports coverage
Flosports' appeal varies by season. If you primarily watch wrestling or cycling, your coverage may be limited during off-season months. Rather than cancelling permanently, consider pausing your subscription if Flosports offers this feature, or switching to a cheaper tier temporarily. Yafee notes that maintaining your account history preserves your saved preferences and watch history if you later resubscribe.
Comparison with competing services
If you are considering cancellation due to cost, compare Flosports' pricing with competitors like ESPN Plus, Peacock, or region-specific sports platforms before making a final decision. Some services offer bundled packages that may reduce your overall streaming costs.
Contact information for legal correspondence
If Flosports refuses to honour your cancellation request, disputes your claim that you cancelled, or continues billing after you have provided cancellation confirmation, you can escalate your complaint formally to their legal department at the address below or lodge a formal complaint with Singapore's consumer protection authorities.
Flosports legal address for cancellation disputes
Send formal cancellation-related correspondence or complaint letters to:
Flosports
301 Congress Avenue, Suite 1500
Austin, TX 78701
United States
Alternatively, contact:
Flosports
979 Springdale Road, Suite 120
Austin, TX 78702
United States
Include your account email, subscription ID, confirmation number, and screenshots of your cancellation request in any formal correspondence.
Singapore consumer protection authorities
If Flosports does not respond to your cancellation dispute within 14 days, lodge a formal complaint with:
Consumers Association of Singapore (CASE)
Tel: +65 6100 0315
Email: [email protected]
Website: www.case.org.sg
Competition and Consumer Commission of Singapore (CCCS)
Tel: +65 6325 8355
Email: [email protected]
Website: www.cccs.gov.sg
Summary and next steps
Cancelling Flosports is straightforward once you identify your subscription source and follow the platform-specific steps outlined above. Whether you subscribed directly on Flosports.tv, through Apple, Google, or Roku, your cancellation will be processed immediately, and you will not be charged for future billing cycles. In accordance with the Consumer Protection (Fair Trading) Act, Flosports cannot impose cancellation fees, penalties, or lock-in periods. Your right to cancel is absolute and enforceable.
Document your cancellation with screenshots and emails. Monitor your billing statement for the next 30 days. If Flosports charges you after your cancellation date, dispute the charge with your bank and provide your cancellation confirmation as evidence.
Yafee has helped thousands of consumers cancel subscriptions with confidence by clarifying their legal rights and walking them through each procedural step. Whether you are cancelling due to cost, lack of use, or preference for a competing service, Yafee ensures your cancellation request is honoured and your account is terminated cleanly. Visit Yafee.com today to access additional guides covering cancellation procedures for other subscription services, and build your understanding of consumer protection rights in Singapore.