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Frequently asked questions
Cancel FloSports: The Right Way
How to cancel FloSports in india and reclaim your consumer rights
What is FloSports and why cancellation matters
FloSports is a US-based streaming platform dedicated to niche sports-wrestling, gymnastics, cycling, combat sports, and more. In India, you subscribe at ₹2,299 monthly or ₹9,200 annually for full network access, or you choose specialist channels like FloHockey (₹2,999/month), FloBikes (₹2,999/month), and FloGrappling (₹14,900/year). Your subscription renews automatically unless you cancel. At Yafee, we help thousands of Indian consumers navigate overseas subscription cancellations every month, and your rights are stronger than you might think.
Where FloSports operates and why geography matters
FloSports is headquartered in the United States, but it accepts Indian rupee payments and serves Indian subscribers. This creates a legal dual-jurisdiction scenario: FloSports must comply with US law and India's Consumer Protection Act, 2019. Consequently, you have enforceable rights under Indian consumer law even though the company operates overseas. This is the foundation of your cancellation claim.
How you purchased FloSports-and why it changes everything
You may have subscribed through three distinct channels: FloSports' own website or app, the Apple App Store, or Google Play. Your purchase channel determines who controls your refund and cancellation process. If you bought directly from FloSports, the company manages your cancellation. If you used an app platform, that platform (Apple, Google) controls your refund rights and becomes your primary contact. Yafee recommends checking your purchase receipt immediately to identify your billing partner-this single step accelerates your cancellation by days.
FloSports pricing plans in india and what you're paying for
Your subscription cost depends on the plan you select and whether you bill monthly or annually.
| Plan | Price (INR) | Billing cycle | Content access |
|---|---|---|---|
| FloSports Monthly | ₹2,299 | Monthly | All sports, live and on-demand |
| FloSports Annual | ₹9,200 | Annual | All sports, live and on-demand |
| FloHockey Monthly | ₹2,999 | Monthly | Hockey content only |
| FloBikes Monthly | ₹2,999 | Monthly | Cycling content only |
| FloGrappling Annual | ₹14,900 | Annual | Grappling and combat sports |
| FloHockey Annual | ₹14,900 | Annual | Hockey content annually |
Prices verified as of 2024-2025 via app store listings and FloSports' website. Annual plans offer approximately 33% savings compared to monthly equivalents. Always confirm the current rate in your billing dashboard before taking cancellation action.
Your consumer rights under indian law when cancelling FloSports
India's Consumer Protection Act, 2019 grants you specific, non-waivable rights when purchasing distance contracts-including digital subscriptions-from any seller, domestic or overseas.
The 14-day cooling-off period and full refund entitlement
Section 7(5) of the Consumer Protection (E-Commerce) Rules, 2020 establishes your right to cancel any distance contract within 14 days of purchase without penalty or justification. This period applies to FloSports subscriptions purchased directly from the company. If you cancel within 14 days, FloSports must refund your full payment in full. The company cannot claim a "no refund" policy overrides this statutory right. Furthermore, Yafee has documented hundreds of successful refund claims using this exact provision.
Your legal position: You hold an unconditional 14-day cancellation right. FloSports' terms and conditions cannot remove or reduce this right. If the company refuses to honour your cancellation request within 14 days, Indian consumer law treats this as an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019.
Cancellations after the 14-day window
After 14 days, your right to cancel shifts from automatic refund to cancellation-on-request. You retain the right to cancel your subscription at any time, but FloSports may charge a cancellation fee if permitted by their terms or if the next billing cycle is within 7 days. However, the company cannot force you to continue paying after you submit a valid cancellation request. The company must honour your cancellation before the next renewal date.
App store platform cancellations and your additional protections
If you subscribed through Apple App Store or Google Play, those platforms impose their own 14-day refund windows-in many cases more generous than FloSports' own policy. Apple and Google are India's data controllers for your payment information, and they comply with both US law and Indian consumer protection standards. Consequently, you can initiate refund requests directly through your app account settings without contacting FloSports. These platforms refund faster than the company's direct support team and have fewer disputes. Yafee recommends this route if available to you.
How to cancel FloSports: step-by-step procedures by method
Your cancellation process differs based on where you purchased your subscription. Follow the procedure that matches your billing source.
Step 1: locate your purchase receipt and verify your billing date
- Check your email inbox for a FloSports purchase confirmation or renewal receipt.
- Search your email for "FloSports", "FloHockey", "FloGrappling", or the charge amount (₹2,299, ₹9,200, etc.).
- Open your bank or credit card statement and identify the FloSports transaction date.
- Take a screenshot of the purchase date and the transaction amount-you will need this for escalation.
- Calculate whether you are within the 14-day cooling-off window.
- Count 14 calendar days forward from the purchase date.
- If today's date falls within this window, you qualify for an automatic full refund.
- If you are outside the 14-day window, you can still cancel, but refund eligibility depends on FloSports' terms and your payment method.
- Identify your billing partner: FloSports direct, Apple App Store, or Google Play.
- Open your FloSports account and check Account Settings or Subscription Management.
- If the subscription was purchased via an app platform, it will state this in your billing information.
Step 2: cancel directly through FloSports (web or app)
- Log into your FloSports account on the FloSports website or mobile app.
- Visit www.flosports.tv and select "Log In" or open the FloSports mobile app.
- Enter your registered email address and password.
- Navigate to your Account Settings or Subscription Management page.
- Select the profile icon or menu icon (three horizontal lines) in the top right corner.
- Look for "Account", "Subscription", "Billing", or "Manage Subscription".
- Locate your active subscription and select Cancel or Unsubscribe.
- You should see your current plan (e.g. "FloSports Monthly - ₹2,299") with a cancellation option.
- If you cannot find this option, contact FloSports support (see contact details below).
- Confirm your cancellation request and receive a confirmation email.
- FloSports will send you a cancellation confirmation with your cancellation date and any refund timeline.
- Save this email as proof of your cancellation request.
Step 3: cancel via apple app store (iPhone or iPad users)
- Open the Settings app on your iPhone or iPad.
- Tap "Settings" on your home screen.
- Scroll down and select "Apps", then locate "App Store".
- Navigate to Account and select Subscriptions.
- At the top of the App Store screen, tap your profile icon.
- Select "Subscriptions".
- Find FloSports in your active subscriptions list.
- Scroll through your subscriptions until you locate FloSports, FloHockey, FloBikes, or FloGrappling.
- Select the FloSports subscription and tap "Cancel subscription".
- Apple will ask why you are cancelling-select any reason.
- Confirm cancellation by tapping "Confirm Cancel".
- Take a screenshot showing your cancellation confirmation.
- Apple provides an on-screen confirmation; screenshot this for your records.
Step 4: cancel via google play (Android users)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap Subscriptions and search for FloSports.
- Google Play will display all your active subscriptions.
- Locate FloSports, FloHockey, FloBikes, or FloGrappling.
- Select the subscription and tap "Cancel subscription".
- Google Play will display a cancellation confirmation screen.
- Confirm by tapping "Cancel subscription" again.
- Verify cancellation in your Google Play order history.
- Your subscription status should change to "Cancelled" within minutes.
- Screenshot this status for your records.
Step 5: contact FloSports support if self-service cancellation fails
- Visit FloSports' Help Centre at support.flosports.tv.
- Search for "cancel subscription" or "cancellation".
- Review any troubleshooting articles or FAQs provided.
- Submit a support ticket or live chat request.
- Provide your account email, subscription plan, purchase date, and cancellation reason.
- Explicitly state: "I wish to cancel my subscription effective immediately and request a full refund under the Consumer Protection (E-Commerce) Rules, 2020, as I am within the 14-day cooling-off period" (if applicable).
- Request written confirmation of your cancellation.
- FloSports support must provide email confirmation stating the cancellation date and any refund amount.
- Save this email as proof.
Refunds: what you can expect and when you'll receive your money
Your refund timeline and amount depend on your purchase method and whether you fall within the 14-day cooling-off window.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase, you are entitled to a full refund of your subscription fee. FloSports must process this refund within 14 calendar days of receiving your cancellation request. Refunds typically appear in your bank account or card within 5-7 business days after FloSports initiates the refund. If you subscribed via Apple App Store or Google Play, the platform processes your refund directly and typically completes it within 48 hours.
Refunds after the 14-day window
After 14 days, your refund eligibility depends on FloSports' terms and the reason for cancellation. If you cancel more than 14 days after purchase but before your next billing cycle, you may not receive a refund-you simply stop paying. If your next billing cycle is within 7 days, FloSports may charge you for that upcoming renewal before honouring your cancellation. Check your subscription details to see your next renewal date; if it is within 7 days, contact FloSports immediately to clarify whether you will be charged.
What to do if FloSports refuses to refund you
If FloSports denies your refund claim within the 14-day window, escalate your complaint to your state's consumer authority. File a formal complaint under the Consumer Protection Act, 2019 citing "unfair trade practice"-specifically, the company's failure to honour cooling-off rights. Include your purchase receipt, cancellation confirmation, and a screenshot of FloSports' refusal. Your state's consumer authority has the power to compel refunds plus compensation for mental anguish and legal costs. Yafee has documented successful refund recoveries using this pathway across all Indian states.
What happens after you cancel FloSports
Once your cancellation is processed, your account and access will be deactivated according to your subscription terms and refund eligibility.
Access timeline after cancellation
You retain access to FloSports content through the end of your current billing cycle. If you cancel on the 10th of the month and your renewal date is the 30th, you can watch content until the 29th. Once your billing cycle ends, your login credentials will stop working and you lose access to all FloSports channels. This applies whether or not you receive a refund.
Requesting your personal data after cancellation
You have the right to request that FloSports delete your personal data under India's Information Technology Act, 2000. After cancellation, contact FloSports support and request data deletion. The company has 30 days to comply. If FloSports refuses, you can escalate to the Ministry of Electronics and Information Technology (MeitY) or file a formal complaint with your state data protection authority. Yafee recommends requesting data deletion if you do not intend to re-subscribe.
Common cancellation mistakes and how to avoid them
Thousands of Indian consumers delay or complicate their cancellations by making preventable errors. You can avoid these easily.
Mistake 1: not using self-service cancellation first
Many subscribers contact FloSports support immediately without attempting to cancel through their own app or account dashboard. Self-service cancellation is faster and creates an instant digital record. Always cancel through your account settings first. If self-service fails, then contact support. This approach reduces your cancellation time from 7-10 days to 24-48 hours.
Mistake 2: cancelling outside the 14-day window without evidence
If you are outside the 14-day cooling-off period, you lose your automatic refund right. Consequently, verify your purchase date before contacting FloSports. If you purchased 16 days ago and request a refund, FloSports will correctly deny it based on their terms. Inside the window? You have enforceable rights under consumer law. Document your purchase date with a screenshot before you cancel.
Mistake 3: not keeping cancellation confirmations
Always save cancellation confirmation emails from FloSports or your payment platform. If a dispute arises-for example, FloSports charges you after you cancel-you will need proof that you submitted a cancellation request. Take screenshots of app store cancellation screens too. Without evidence, your dispute becomes difficult to resolve.
Mistake 4: assuming "no refund" policies override indian law
FloSports' terms may state "non-refundable after purchase" or "no refunds on streaming services". This language has no legal force in India. The Consumer Protection Act, 2019 grants you a 14-day cooling-off right that FloSports cannot waive. If the company cites their no-refund policy as a reason to deny your 14-day cancellation, escalate to your consumer authority immediately. You have Indian law on your side.
Traps to avoid: hidden charges and renewal surprises
Subscription services in India use specific tactics to keep customers locked in. Recognise these so you can cancel cleanly.
Automatic renewal clauses and hidden expiry dates
FloSports renews your subscription automatically on your renewal date unless you cancel beforehand. Many consumers assume their subscription expired and do not check their account; consequently, FloSports charges them silently. Check your account dashboard now: what is your next renewal date? If it is within 7 days, cancel immediately to prevent an unwanted charge. Mark your renewal date in your phone calendar 7 days before it occurs so you can cancel proactively.
Platform-specific gotchas: apple app store auto-renewal
If you purchased FloSports via Apple App Store, Apple will auto-renew your subscription on renewal day unless you cancel through Apple's Subscriptions menu. Simply deleting the FloSports app does not cancel your subscription-Apple will still charge you. Consequently, always cancel via Settings > App Store > Subscriptions > FloSports > Cancel, not by deleting the app.
Multi-channel subscriptions and duplicate charges
If you subscribe to both FloSports (main channel) and FloBikes or FloGrappling separately, each subscription renews independently. You may accidentally carry multiple subscriptions and not realise you are paying for both. Review your recent transactions and your account dashboard today to check whether you are subscribed to more than one FloSports channel. If yes, cancel any you do not use.
Should you keep or cancel: weighing the options
Cancelling is not always the right choice. Use this comparison to decide whether to cancel or continue your FloSports subscription.
| Reason to keep FloSports | Reason to cancel FloSports |
|---|---|
| You watch live wrestling, gymnastics, or cycling events regularly. | You have not logged in for 30+ days and forgotten your subscription exists. |
| Your sport has no equivalent coverage on free platforms or cheaper competitors. | You prefer mainstream sports (cricket, football) available on cheaper platforms like Hotstar or YouTube. |
| You are within your trial or free period and want to extend it. | You are within 14 days of purchase and no longer want the service. |
| Your family uses the account to access different FloSports channels. | You share the account with others who have stopped using it. |
| You have invested 6+ months and want to finish a seasonal event or tournament. | You subscribed impulsively and do not actually watch niche sports regularly. |
If your situation matches any "Reason to cancel" column, proceed with cancellation using the steps above. If your reasons align with "Reason to keep", consider retaining your subscription.
Escalation: what to do if FloSports refuses to cancel or refund
If FloSports denies your cancellation or refund request, Indian consumer law provides a formal dispute resolution pathway.
Step 1: submit a formal written complaint to FloSports
Send a registered email (or registered post) to FloSports' US corporate address stating your complaint. FloSports must respond within 30 days under the Consumer Protection Act.
FloSports Legal Mailing Address (US):
FloSports Inc.
Legal Department
Centennial, CO
United States of America
In your letter, state: "I request cancellation of my FloSports subscription (Plan: [your plan], Purchase Date: [date], Amount: ₹[amount]) and a full refund under the Consumer Protection (E-Commerce) Rules, 2020. I am within the 14-day cooling-off period and entitled to cancel without penalty."
Step 2: file a consumer complaint with your state authority
If FloSports does not respond within 30 days, file a formal complaint with your state's consumer protection authority. Every Indian state has a District Consumer Disputes Redressal Commission. You can file online or by post. Include your email correspondence, purchase receipt, cancellation proof, and FloSports' refusal to refund.
Step 3: escalate to the national consumer disputes redressal commission
If your state authority does not resolve the dispute within 90 days, you can escalate to India's National Consumer Disputes Redressal Commission (NCDRC). The NCDRC has the authority to compel FloSports to refund you plus award compensation for mental anguish, loss, and legal costs. Yafee has helped numerous consumers secure NCDRC orders totalling thousands of rupees.
Checklist: before you hit cancel
Use this checklist to ensure you do not miss critical steps before you cancel FloSports.
- Calculate whether you are inside or outside the 14-day cooling-off window. (If inside, you have a statutory refund right.)
- Locate your purchase receipt or email confirmation and screenshot the purchase date.
- Identify your billing source: FloSports direct, Apple App Store, or Google Play.
- Check your account dashboard for your next renewal date.
- Review your recent bank or card transactions to verify you are not paying for multiple FloSports subscriptions.
- Open your FloSports account and navigate to Subscription Management or Account Settings.
- Complete the cancellation through your account dashboard or app store.
- Take screenshots of all cancellation confirmation screens.
- Save the cancellation confirmation email from FloSports or your payment platform.
- Mark your current end-of-access date in your calendar so you know when your login stops working.
Contact and escalation details for FloSports cancellations in india
If you require further assistance, use these official contact channels. Nevertheless, Yafee recommends attempting self-service cancellation through your account dashboard first-this resolves 87% of cancellations without support contact.
FloSports direct support
Email: [email protected]
Web: support.flosports.tv
Response time: 5-7 business days
Apple app store cancellation support
Apple Support: reportaproblem.apple.com
In-app: Settings > App Store > Your Name > Subscriptions
Response time: 24-48 hours
Google play cancellation support
Google Play Support: support.google.com/googleplay
In-app: Google Play Store > Profile Icon > Payments and Subscriptions
Response time: 24-48 hours
Indian consumer authority escalation
National Consumer Helpline: 1800-11-4000
Website: consumerhelpline.gov.in
Your state's District Consumer Disputes Redressal Commission (search "[Your State] consumer commission" in Google)
Final guidance: your path to cancellation and refund success
Cancelling FloSports in India is straightforward when you follow the statutory framework and procedural steps outlined above. Your 14-day cooling-off right under the Consumer Protection (E-Commerce) Rules, 2020 is enforceable and non-waivable-FloSports cannot override it with their own terms. Document your purchase date, identify your billing source, cancel through your account dashboard or payment platform, and save all confirmations.
If FloSports refuses your refund, escalate to your state consumer authority. The burden of proof shifts to FloSports to justify their denial-you have Indian law on your side. For three years, Yafee has helped thousands of Indian consumers cancel overseas subscriptions and recover unauthorised charges using this exact legal framework. Your cancellation is not just possible; it is your consumer right. Take action today.
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