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Cancel Alo Moves: The Right Way
How to cancel Alo Moves and protect your fitness subscription rights in singapore
Understanding Alo Moves and why cancellation matters
Alo Moves is a subscription-based fitness streaming service that delivers on-demand yoga, pilates, strength training, mobility and meditation classes to your device whenever you choose. You gain unlimited access to hundreds of sessions taught by professional instructors, with the flexibility to follow structured multi-week programs or select individual classes at your own pace. Your subscription renews automatically each billing cycle unless you take action to cancel. Many subscribers find tremendous value in the platform, yet life circumstances, budget constraints and shifting fitness priorities mean cancellation becomes necessary. At Yafee, we understand that ending a subscription should be straightforward and transparent. This guide walks you through the legal framework protecting your rights and the precise steps to cancel Alo Moves without unnecessary charges or delays.
How Alo Moves operates and where it stores your subscription
When you purchase an Alo Moves membership, your subscription lives in one of three systems: the Alo Moves website itself, the Apple App Store (for iPhone and iPad), or the Google Play Store (for Android devices). This distinction is critical because the platform where you purchased your subscription is the platform where you must cancel it. Simply deleting the app from your phone or logging out of your account does not stop charges. Alo Moves will continue charging your payment method until you formally cancel the subscription within the payment system that processed it.
Why understanding your purchase location is essential
Each purchase channel operates independently. A subscription purchased through Apple cannot be cancelled through Google Play, and vice versa. If you are unsure where you bought your membership, check your email receipts or your payment method's transaction history. Look for confirmation emails from Alo Moves, Apple, or Google. Once you identify the correct platform, you can proceed with confidence knowing you are cancelling in the right location.
Your legal position and consumer protection rights
Singapore's Consumer Protection (Fair Trading) Act establishes your fundamental rights when cancelling digital subscriptions. Understanding this legal framework strengthens your position if Alo Moves refuses to honour your cancellation request or charges you after you have submitted valid notice.
What singapore law requires from Alo Moves
The Consumer Protection (Fair Trading) Act mandates that automatic renewal subscriptions must be easy to cancel. Alo Moves cannot impose hidden fees, demand unreasonable notice periods, or refuse to process your cancellation once you have submitted a valid request. You have an explicit legal right to cancel without penalty before your next billing cycle begins. If Alo Moves charges your payment method after you have submitted a documented cancellation request, that charge may constitute an unfair trading practice. You can dispute the charge with your bank and demand a refund. You must retain all cancellation confirmations, screenshots and email receipts as evidence of your cancellation request. Yafee recommends requesting written confirmation of your cancellation in every instance, even if the platform offers only on-screen confirmation at the time of cancellation.
Your refund rights under singapore consumer law
Alo Moves' standard terms typically exclude refunds once a billing period has begun. However, Singapore's Consumer Protection (Fair Trading) Act may override this restriction in specific circumstances. If you cancel during the free trial period (usually 14 days), you will not be charged and no refund is necessary. If you cancel after the trial converts to a paid membership, refunds become unlikely under Alo's stated policy, unless you can demonstrate that Alo Moves processed your cancellation late or failed to honour your request within a reasonable timeframe. In such cases, you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI) for investigation.
Your legal position in brief
You have the right to: cancel your Alo Moves subscription at any time without penalty, receive written confirmation of your cancellation, and dispute any charge processed after you submitted a valid cancellation request. You cannot be: locked into a subscription beyond your cancellation date, charged hidden fees for cancellation, or refused a refund if Alo Moves failed to process your cancellation request within a reasonable period. If Alo Moves refuses to comply: escalate your complaint to the Consumers Association of Singapore (CASE) or contact the Ministry of Trade and Industry (MTI). Both bodies investigate unfair subscription practices and can compel refunds.
How to cancel Alo Moves on iOS devices
If you purchased your Alo Moves subscription through the Apple App Store, you must cancel through your Apple ID settings rather than within the Alo Moves app itself. Cancelling within the app will not stop the charges.
Step 1: access your apple account settings
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- If you cannot locate it, swipe down and use the search bar to find "Settings".
- Tap your Apple ID name or profile picture at the top of the Settings screen.
- Select "Subscriptions" from the menu that appears.
Step 2: locate and cancel your Alo Moves subscription
- Look for "Alo Moves" in your active subscriptions list.
- Tap on "Alo Moves" to open its subscription details.
- Select the "Cancel Subscription" button.
- Confirm your cancellation when prompted (Apple may offer you a discounted renewal option; ignore this if you intend to cancel).
- Apple will display a confirmation message stating when your subscription expires.
Step 3: save your cancellation confirmation
- Take a screenshot of the cancellation confirmation screen showing your subscription status as "Cancelled".
- Note the exact date when your access will end (this is usually the date of your next billing cycle).
- You will receive a cancellation confirmation email from Apple within minutes; save this email in a dedicated folder.
How to cancel Alo Moves on android devices
If you purchased your Alo Moves subscription through the Google Play Store, you must cancel through your Google Play account settings on your phone or online.
Step 1: cancel through the google play app on your device
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the dropdown menu.
- Tap "Alo Moves" in your active subscriptions list.
- Select "Cancel subscription" and confirm your choice.
- Screenshot the cancellation confirmation showing your subscription status.
Step 2: verify cancellation through your google account online
- Visit myaccount.google.com in a web browser.
- Click "Payments and subscriptions" in the left navigation menu.
- Select "Manage subscriptions".
- Find "Alo Moves" and verify its status shows as "Cancelled".
- Note your access expiration date for your records.
How to cancel Alo Moves on the web
If you purchased your Alo Moves subscription directly through the Alo Moves website, you must cancel through your account dashboard on their platform.
Step 1: log into your Alo Moves account
- Visit the Alo Moves website and click "Log In".
- Enter your email address and password.
- Navigate to your account settings or "Subscription" section (usually found in a dropdown menu under your profile name).
Step 2: locate your active subscription and cancel
- Look for "Manage Subscription", "Billing", or "Subscription Settings".
- Click "Cancel Subscription" or "End Membership".
- Alo Moves may display a retention offer (discount codes or free month); ignore this if you intend to cancel.
- Confirm your cancellation and screenshot the confirmation page.
- You should receive a cancellation confirmation email shortly; save this for your records.
Step 3: verify your cancellation immediately
- Log back into your Alo Moves account after 10-15 minutes.
- Check your subscription status to confirm it now shows "Cancelled" or "Inactive".
- Note the exact date when your access will end.
Timeline and what to expect after you cancel
Your cancellation becomes effective immediately upon submission, but your access typically continues until the end of your current billing cycle. This means you retain full access to Alo Moves classes until the date your next charge would have occurred.
Immediate actions after cancellation
Once you cancel, take these steps to protect yourself. Save all cancellation confirmations, screenshots and confirmation emails in a dedicated folder on your computer or cloud storage. Write down the exact cancellation date and your subscription's final access date. Monitor your payment method for the next 7 to 10 days to ensure no unexpected charge appears. If a charge does appear after your cancellation, contact your bank immediately and dispute the transaction, citing your cancellation confirmation as evidence.
What happens to your account after your access expires
After your current billing cycle ends, Alo Moves will deactivate your account. You will no longer be able to access classes, and your login may display a message prompting you to resubscribe. You can still access your account page to view your subscription history and past attendance records (though these are typically private to you). If you wish to delete your account entirely, contact Alo Moves support directly; however, this is not necessary to stop charges. Cancelling your subscription is sufficient.
Refund eligibility and how to request one
Alo Moves' standard refund policy excludes refunds once a billing period has begun. However, your eligibility for a refund depends on specific circumstances and Singapore's consumer protection rules.
Refunds during the free trial period
If you cancel during Alo Moves' free trial (typically 14 days), you will not be charged any fees. No refund is necessary because no payment has been taken. This is your clearest window for a penalty-free exit. Confirm your trial end date by logging into your account or checking your purchase confirmation email.
Refunds after the trial period has ended
Once your free trial converts to a paid subscription, Alo Moves' policy generally does not permit refunds for any portion of your current billing cycle. However, you may be entitled to a refund if you can demonstrate that Alo Moves failed to process your cancellation request within a reasonable timeframe and charged you despite your documented cancellation. In this case, request a refund in writing by contacting Alo Moves support with screenshots of your cancellation request and the charge you wish to dispute. If Alo Moves refuses, file a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Yafee advises documenting every communication with Alo Moves in writing to strengthen your position.
How to request a refund from Alo Moves
- Gather all evidence: your cancellation confirmation screenshot, the date you submitted the cancellation request, and your bank statement showing the disputed charge.
- Contact Alo Moves support through their official website and submit a refund request in writing.
- Clearly state the dates of your cancellation request and the charge you believe should not have occurred.
- Attach your screenshots and evidence.
- Keep a copy of your request for your records.
- Allow Alo Moves 5 to 7 business days to respond. If they refuse or do not respond, escalate to your bank or CASE.
Pricing structure and monthly costs
Understanding what you are paying helps you calculate potential refunds and ensures you know when your next charge will occur.
| Subscription plan | Monthly cost (SGD) | Billing frequency | Trial period | Cancellation deadline |
|---|---|---|---|---|
| Standard monthly | $14.99 | Monthly, auto-renews | 14 days free | Before end of trial or current cycle |
| Annual plan | $99.99 per year | Annually, auto-renews | 14 days free | Before end of trial or current cycle |
Note: Prices are correct as of publication and are subject to change. Verify current pricing on the Alo Moves website before subscribing. All prices are in Singapore dollars (SGD).
Common cancellation mistakes and how to avoid them
You are not alone in struggling with this process; many subscribers encounter preventable obstacles during cancellation. Knowing these pitfalls will save you time and frustration.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Alo Moves app from your phone does absolutely nothing to stop the charges. Your subscription will continue to renew, and you will be charged in full on your next billing date. Always cancel the subscription itself through your account settings or the payment system that processed the purchase.
Mistake 2: cancelling in the wrong location
Attempting to cancel an Apple App Store subscription through Google Play, or vice versa, will fail. You must identify where you purchased the subscription and cancel there only. If you are unsure, check your email receipts or your payment method's transaction history.
Mistake 3: failing to save cancellation confirmation
If a dispute arises later, you need proof that you cancelled. Take screenshots of every cancellation confirmation page and save all confirmation emails. These become your evidence if you must escalate a complaint to CASE or your bank.
Mistake 4: not verifying cancellation status within 24 hours
After you submit a cancellation request, log back into your account within 24 hours to confirm that your subscription status has changed to "Cancelled". If it still shows "Active", contact support immediately and request clarification.
Mistake 5: assuming you will get an automatic refund
Alo Moves does not automatically refund charges made during your current billing cycle. You must request a refund in writing and provide evidence of your cancellation request. Only refund your money if you believe Alo Moves failed to honour your cancellation on time.
What to do if Alo Moves refuses to cancel or refund
Alo Moves is obligated by law to honour your cancellation request. If the company refuses, ignores your request, or continues to charge you after cancellation, you have clear enforcement options under Singapore consumer law.
Step 1: document all communications in writing
- Send a formal written cancellation request to Alo Moves support via email.
- Include your screenshots, the date of your original cancellation request, and the amounts you believe you were charged in error.
- Request written acknowledgment of your cancellation within 5 business days.
- Keep copies of all correspondence for your records.
Step 2: dispute the charge with your bank or payment provider
- Contact your bank, credit card company or PayPal account and request a chargeback or dispute.
- Provide your cancellation confirmation screenshot and confirmation email as evidence.
- Explain that Alo Moves continued charging after you submitted a valid cancellation request.
- Your bank will initiate a dispute investigation and may reverse the charge within 10 to 30 days.
Step 3: escalate to the consumers association of singapore (CASE)
- Visit case.org.sg and file a formal complaint against Alo Moves.
- Provide all documentation: screenshots, emails, bank statements, and your cancellation confirmation.
- Describe the issue clearly, including the dates of your cancellation request and disputed charges.
- CASE will investigate and attempt to mediate between you and Alo Moves.
- If mediation fails, CASE may refer your case to the Ministry of Trade and Industry (MTI) for enforcement action.
Step 4: contact the ministry of trade and industry (MTI) if CASE mediation fails
- The MTI enforces the Consumer Protection (Fair Trading) Act and can compel Alo Moves to refund you if they have breached your rights.
- File a complaint through the MTI website or visit an MTI office.
- Provide all evidence of Alo Moves' refusal to cancel or refund.
- The MTI can issue enforcement orders and recover your money.
Checklist for a smooth Alo Moves cancellation
Use this checklist to ensure you complete every necessary step and leave no room for future billing disputes.
| Action | Status | Date completed |
|---|---|---|
| Identify where you purchased your subscription (Apple, Google Play, or web) | [ ] Done | ___________ |
| Log into your account and locate your subscription settings | [ ] Done | ___________ |
| Click "Cancel Subscription" and confirm your cancellation | [ ] Done | ___________ |
| Take a screenshot of the cancellation confirmation | [ ] Done | ___________ |
| Save the cancellation confirmation email | [ ] Done | ___________ |
| Verify your subscription status 24 hours later | [ ] Done | ___________ |
| Monitor your payment method for 7-10 days for unexpected charges | [ ] Done | ___________ |
| If a disputed charge appears, dispute it with your bank | [ ] Done | ___________ |
Alternative fitness subscriptions to consider
If you are cancelling Alo Moves but still want a fitness streaming service, these alternatives offer different features and pricing structures.
| Service | Monthly cost (SGD) | Focus | Free trial | Best for |
|---|---|---|---|---|
| Peloton Digital | $14.99 | Cycling, running, strength, yoga | 30 days | High-energy cardio and structured programs |
| Apple Fitness+ | Included with Apple One subscription | Full-body, yoga, dance, cycling | 3 months | Apple device users seeking variety |
| YouTube Premium (fitness content) | $13.99 | Yoga, pilates, strength (varied creators) | 4 weeks | Budget-conscious users wanting creator diversity |
| Beachbody on Demand | $14.99 | Strength, HIIT, dance, yoga | 14 days | Users seeking high-intensity structured workouts |
Summary and next steps
Cancelling Alo Moves is a straightforward process if you follow the correct channel for your subscription purchase. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unwanted charges and hidden fees. If you purchased through Apple, cancel in Settings under your Apple ID. If you purchased through Google Play, cancel in the Google Play Store app or online. If you purchased directly from Alo Moves, cancel through your account dashboard on their website. Save all cancellation confirmations and monitor your payment method for the next 7 to 10 days. If Alo Moves charges you after you have cancelled, dispute the charge with your bank and escalate to the Consumers Association of Singapore (CASE) if necessary. Yafee has helped thousands of consumers cancel unwanted subscriptions quickly and safely, and our guides ensure you know your rights every step of the way. You deserve transparency and control over your subscriptions; use this guide to reclaim both. For additional support or questions about your specific situation, contact CASE at case.org.sg or visit an MTI office in Singapore. Your cancellation is valid the moment you submit it; what matters now is documenting it and verifying compliance.
Alo Moves contact information for complaints and escalation
If you must contact Alo Moves directly to dispute a charge or confirm your cancellation, reach out through their official website support portal. For unresolved complaints, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0820. For enforcement action, contact the Ministry of Trade and Industry (MTI) at mti.gov.sg. Yafee remains your trusted partner in navigating subscription cancellations; our platform empowers you with knowledge and confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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