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Frequently asked questions
Cancel Revolut: The Right Way
How to cancel your Revolut account in singapore and protect your funds
Why you might cancel Revolut
Your financial needs evolve, and sometimes a digital wallet that once suited you no longer fits your lifestyle. You might be relocating abroad, switching to a local bank with branch support, or discovering a competitor that aligns better with your spending patterns. Whatever your reason, cancelling Revolut is a straightforward process grounded in Singapore's consumer protection framework.
Common reasons to cancel
Users cancel Revolut for several practical reasons. You might no longer use the platform's core features, prefer a bank with physical locations, or find that premium subscription fees no longer justify the benefits you receive. Others cancel after a trial period expires or when they realise the service duplicates features already available through their primary bank.
The critical distinction to understand is that cancelling a paid subscription differs from closing your account entirely. Yafee specialises in helping consumers navigate these nuances. If you cancel only your premium plan, your free Revolut account persists unless you explicitly request full account closure. This separation matters when calculating any refunds owed to you.
What happens before you cancel
Before you submit a cancellation request, verify your account balance, withdraw any funds held in non-SGD currencies, and review your most recent billing statement. Revolut operates under the Payment Services Act 2007 (as amended), and Singapore's Monetary Authority (MAS) oversees its financial operations. Understanding your contractual position strengthens your case if a dispute arises.
Yafee recommends taking screenshots of your account status, recent transactions, and any promotional terms you signed up under. This documentation protects you during the cancellation process and supports any refund claim.
Understanding revolut's pricing structure in singapore
Revolut operates a freemium model with optional paid tiers, each carrying distinct monthly or annual costs and feature sets.
Plan options and current costs
Revolut offers a free basic plan and several paid subscription tiers. The free tier grants you a multi-currency debit card, peer-to-peer transfers, budgeting tools, and basic customer support. Paid plans layer on premium benefits such as higher transfer limits, travel insurance, personal accident cover, cashback rewards, and priority support channels.
Plan pricing in Singapore changes frequently without notice. You must verify current subscription costs directly within the Revolut app or official website before deciding to cancel. Relying on outdated third-party information may lead you to miscalculate refund eligibility.
| Plan type | Monthly cost (SGD) | Best suited for | Cancellation consequence |
|---|---|---|---|
| Free | $0 | Basic multi-currency users | No paid features to lose; account remains free |
| Standard paid | Verify in app | Regular international travellers | Premium benefits cease at end of billing cycle |
| Premium paid | Verify in app | Frequent overseas spending and transfers | All premium perks terminate post-cancellation |
| Business plan | Verify in app | Sole proprietors and small enterprises | Business account may continue unless separately closed |
Trial periods and promotional charges
Revolut frequently offers limited-time promotional rates or trial periods. If you enrolled under a promotion, early cancellation may disqualify you from any cooling-off refund. Under Singapore's Consumer Protection (Fair Trading) Act, you retain a 14-calendar-day right to cancel without penalty, provided you remain within that window from your subscription start date. However, this right applies only to the subscription itself; card manufacturing or delivery charges typically fall outside refund scope.
Preserve your original confirmation email or receipt documenting the exact promotional terms, start date, and any trial conditions. This evidence becomes invaluable if Revolut disputes your refund eligibility.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific statutory rights when cancelling digital services like Revolut.
Your legal position
You hold the right to cancel any subscription-based digital service within 14 calendar days of purchase, provided Revolut has supplied the service and you request cancellation in writing (email constitutes written notice). Revolut must process your cancellation request and refund all subscription fees paid, minus any non-refundable charges explicitly disclosed in your original terms.
This right is automatic and does not require the company's consent. If Revolut refuses your refund claim or delays processing for more than 30 days, you may escalate your complaint to the Consumers Association of Singapore (CASE), Singapore's designated consumer dispute resolution body. CASE operates independently and can compel Revolut to comply with statutory obligations.
Yafee advises all users to document every communication with Revolut. Keep copies of cancellation emails, refund requests, and Revolut's responses. This paper trail protects your position if you need to file a formal complaint.
Non-refundable charges and exclusions
Physical debit cards incur manufacturing and delivery costs that typically remain non-refundable even within the 14-day cooling-off window. Currency exchange markups, transaction fees already charged, and account maintenance fees for periods you have already used may also fall outside refund scope. Review Revolut's full terms of service to identify which specific charges apply to your account type.
How to cancel your Revolut subscription
Cancellation method depends on your subscription setup and payment source; Yafee breaks down each pathway to ensure you cancel through the correct channel.
Cancel a subscription paid via apple app store
If Apple charged your account for Revolut's premium plan, you must initiate cancellation through Apple's ecosystem, not Revolut directly.
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Locate and tap "Revolut" in your active subscriptions list.
- Tap "Cancel subscription" and confirm your choice.
- Save a screenshot showing the cancellation confirmation for your records.
Apple processes the cancellation immediately. Your Revolut premium features will terminate at the end of your current billing cycle, and Apple will not charge your card for the next period. Your free Revolut account persists unless you separately close the entire account through Revolut's app or website.
Cancel a subscription paid via google play store
Android users who subscribed through Google Play must cancel via Google Play, not through Revolut directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the dropdown menu.
- Tap "Revolut" in your list of active subscriptions.
- Tap "Cancel subscription" and follow the on-screen prompts to confirm.
- Screenshot the cancellation confirmation page.
Google Play processes cancellations within one to two business days. Premium features end at your next billing date. You retain free-tier access to your Revolut account unless you request full account deletion through Revolut itself.
Cancel a subscription paid directly to Revolut
If you subscribed directly through the Revolut app using a linked debit or credit card, you must cancel within the app or via email to Revolut's support team.
- Open the Revolut app and log in with your credentials.
- Navigate to the "Settings" or "Profile" menu (typically accessible from the bottom navigation bar).
- Select "Subscription" or "Plans" from the settings submenu.
- Tap your active paid plan to view details.
- Look for a "Cancel subscription" or "Downgrade" button.
- Tap the button and follow the confirmation steps.
- Revolut will display a cancellation summary showing your refund eligibility and the date your premium features expire.
- Confirm the cancellation by tapping "Yes, cancel" or the equivalent prompt.
- Screenshot the final confirmation screen immediately.
If the cancellation button does not appear in your app, or if you encounter technical errors, contact Revolut's support team directly via email. Use the support email address listed in your original billing statement or within the app's Help section.
Cancel via email to Revolut support
Sending a formal cancellation request by email provides a documented record of your intention to cancel.
- Draft an email addressed to Revolut's support team with the subject line: "Subscription cancellation request [your email address]".
- Include the following details in the body:
- Your full name as registered on your Revolut account.
- Your email address linked to your Revolut account.
- Your Revolut user ID (if you can locate it in the app).
- The name and cost of your current subscription plan.
- A clear statement: "I request cancellation of my Revolut subscription effective immediately" or "effective at the end of my current billing cycle".
- Your preferred refund method (original payment source or bank transfer).
- Send the email from the address registered with your Revolut account (this improves verification).
- Retain a copy of the sent email for your records.
- Expect a confirmation response within three to five business days.
Revolut support operates Monday through Friday, 09:00 to 18:00 SGT. Email response times may extend during weekends or public holidays in Singapore. If you do not receive a response within seven business days, escalate your request to CASE for investigation.
Refund eligibility and processing timelines
Understanding when Revolut must refund you and how long the process takes protects your financial interests.
Calculating your refund amount
If you cancel within 14 days of subscribing, you qualify for a full refund of subscription fees paid (minus non-refundable charges such as card manufacturing). If you cancel after 14 days, Revolut may charge a pro-rata fee for the portion of the month or year you have already used, depending on your subscription terms.
Yafee recommends checking your original subscription agreement for the exact pro-rata calculation method. Some subscriptions refund unused days; others deduct a monthly or annual fee for time served. Request a detailed refund calculation from Revolut support before authorising the cancellation; this prevents disputes later.
Refund processing timelines
Revolut typically processes refunds within five to ten business days of receiving your cancellation request. The funds appear back in your original payment method (the card or account you used to subscribe). If you subscribed via Apple App Store or Google Play, the refund flows back through those platforms first, which may add one to three additional business days.
If your refund does not arrive within 15 business days, contact Revolut support again with evidence of your cancellation request (the confirmation email or screenshot). Document all correspondence. If Revolut continues to withhold your refund beyond 30 days, file a formal complaint with CASE, which can compel Revolut to process the refund and impose penalties for non-compliance.
After you cancel: account closure and data management
Cancelling a paid subscription does not automatically close your account; Yafee clarifies what persists after cancellation and what you must do separately.
Your account after subscription cancellation
When you cancel a paid plan, your Revolut account downgrades to the free tier. You retain access to your free multi-currency card, peer-to-peer transfer functionality, and budgeting tools. However, premium features such as travel insurance, cashback, and priority support terminate immediately.
Your existing debit card remains valid until its expiration date, even after cancellation. You can continue to receive salary deposits, make transfers, and spend through the card on the free plan. No separate action is required to keep your free account active.
Closing your account entirely
If you want to remove yourself from Revolut completely, you must request full account closure in addition to cancelling your paid subscription. This step differs from subscription cancellation and must be requested separately.
- Ensure your account balance is zero (withdraw all funds to a linked bank account).
- Open the Revolut app and navigate to Settings > Account or Profile.
- Look for "Close account" or "Delete account" (wording varies by app version).
- Tap the option and follow the on-screen prompts.
- Revolut will send a confirmation email; retain this for records.
- The account closure process typically completes within five to ten business days.
Once your account closes, you lose access to your Revolut card, transaction history, and any accumulated rewards or cashback. Your email address becomes dissociated from Revolut's systems (though you may re-register in future if needed).
Common mistakes to avoid during cancellation
Cancelling your subscription is low-risk if you follow the correct steps; these common errors undermine your refund eligibility or create unnecessary delays.
Deleting the app without cancelling the subscription
Simply removing the Revolut app from your phone does not cancel your subscription or stop charges. Revolut's billing system operates independently of the app. Your card will continue to be charged each month until you formally cancel through the app, email, or your payment platform (Apple / Google Play). Always cancel the subscription first, then delete the app.
Confusing account closure with subscription cancellation
Requesting account closure without first cancelling a paid subscription may trigger unexpected charges. Revolut may process your account closure immediately while billing you for one final month or for your remaining subscription period. Always cancel the subscription first, confirm your refund, and then request account closure.
Failing to document your cancellation request
If you cancel by phone or in-app without taking a screenshot, you have no written proof of your request. Screenshots of cancellation confirmations, confirmation emails, and final account statements protect you if Revolut disputes your cancellation later. Yafee advises treating cancellation documentation as seriously as you treat banking records.
Ignoring the 14-day cooling-off window
Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day no-penalty cancellation window only from your subscription start date. Once this window closes, your refund eligibility shrinks significantly. If you are unsure about a subscription, cancel within the first two weeks to secure a full refund.
Comparing Revolut to alternatives before you cancel
Before finalising cancellation, consider whether downgrading to Revolut's free plan or switching to a genuine alternative better suits your needs.
| Service | Subscription cost (SGD) | Core features | Best for |
|---|---|---|---|
| Revolut (free) | $0 per month | Multi-currency card, peer-to-peer transfers, budgeting | Budget-conscious users; frequent travellers not requiring premium perks |
| DBS digibank | $0 per month | Local savings account, salary credits, bill payments | Users wanting a local bank with MAS protection; retail branch access not needed |
| Wise (TransferWise) | GBP 0 per month (no subscription) | International transfers at real exchange rates; multi-currency account | Frequent international senders; users prioritising low transfer fees over credit features |
| UOB TMRW | $0 per month | Digital account, card, budget tools, investment access | Singapore residents seeking a fully digital local bank experience |
| Revolut (premium paid) | Verify in app | Travel insurance, higher limits, priority support, cashback | Heavy international users; users valuing travel cover and expanded customer support |
If you are considering cancellation purely because the premium plan costs too much, downgrading to Revolut's free tier preserves your multi-currency card and core features at no cost. You lose premium insurance and priority support but retain the service's fundamental value. Yafee helps thousands of consumers make this downgrade decision instead of cancelling entirely.
Contact information and escalation routes
If Revolut refuses to process your cancellation or withhold your refund, escalate your complaint through official channels.
Revolut's registered address in singapore
Revolut Technologies Singapore Pte. Ltd. maintains its primary registered office at 36 Robinson Road, Singapore. Formal written complaints can be sent to this address via registered mail if email support does not resolve your dispute within 30 days.
Escalation to the consumers association of singapore (CASE)
If Revolut fails to honour your cancellation request or disputes your refund eligibility beyond 30 days, file a formal complaint with CASE at www.case.org.sg or contact CASE directly:
- Telephone: 6100 0315 (Monday to Friday, 09:00 to 18:00 SGT)
- Email: [email protected]
- In-person: CASE office located at 93 Syed Alwi Road, Singapore 207570
CASE investigates consumer disputes at no cost and can compel Revolut to refund your money and pay compensation for breaches of the Consumer Protection (Fair Trading) Act. Your complaint strengthens if you provide email chains, screenshots of cancellation confirmations, and evidence that Revolut failed to process your request within statutory timelines.
Monetary authority of singapore (MAS) complaints
If you believe Revolut has violated payment services regulations or engaged in unfair financial conduct, the Monetary Authority of Singapore (MAS) oversees compliance. File a separate complaint with MAS at www.mas.gov.sg or call the MAS Consumer Hotline at 6225 5544.
Your next steps: a cancellation checklist
Follow this checklist to ensure a smooth cancellation and protect your refund claim.
- Verify your current subscription plan and cost directly in the Revolut app.
- Check the subscription start date to determine if you fall within the 14-day cooling-off window.
- Withdraw all non-SGD funds and ensure your account balance reflects only your intended final balance.
- Take a screenshot of your current account status and subscription details.
- Select the correct cancellation method (Revolut app, Apple App Store, Google Play, or email).
- Follow the cancellation steps and immediately screenshot the confirmation.
- Save the confirmation email from Revolut or your payment platform.
- Verify that your refund appears in your bank account within 15 business days.
- If no refund arrives, contact Revolut support with your confirmation screenshots and request a detailed explanation.
- If Revolut does not refund within 30 days, file a complaint with CASE.
Why yafee is your trusted cancellation partner
Navigating subscription cancellations requires knowledge of consumer law, attention to detail, and persistence when companies delay. Yafee has helped thousands of consumers cancel digital subscriptions, recover refunds, and understand their rights under Singapore's consumer protection framework. Whether you are downgrading from a paid Revolut plan to the free tier or closing your account entirely, Yafee ensures you execute every step correctly and secure the refunds you are entitled to.
Yafee's contract law specialists ground every recommendation in Singapore's Consumer Protection (Fair Trading) Act and the Payment Services Act 2007. You receive precise, actionable guidance tailored to your situation. Yafee also connects you with escalation routes (CASE, MAS) if Revolut fails to honour your cancellation request or disputes your refund.
Start your cancellation journey today. Visit yafee.com to access templates for formal cancellation emails, step-by-step walkthroughs for your payment platform, and real-time tracking of your refund status. Yafee removes the uncertainty from cancellation and ensures your money reaches you on time.