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Frequently asked questions
Cancel Revolut: The Right Way
How to cancel your Revolut account in india and recover your balance
Why indians are cancelling Revolut and what your rights are
Revolut is a digital banking platform that lets you hold multiple currencies, execute international transfers, order physical and virtual cards, and access premium membership tiers directly from India. The app offers real-time currency exchange rates, cashback rewards through RevPoints, and tiered accounts ranging from a free Standard plan to the Metal tier at ₹9,999 per year. Nevertheless, thousands of Indian users cancel their accounts each month because international ATM fees exceed traditional bank rates, premium subscription costs no longer justify the features, or they have migrated to alternative fintech services. At Yafee, we help Indian consumers understand their cancellation rights and execute the process correctly, whether you want to downgrade your subscription or close your account entirely.
Your cancellation rights in India are governed by the Consumer Protection Act, 2019, which grants you the explicit right to withdraw from digital service agreements within a cooling-off period. Consequently, understanding these rights before you submit a cancellation request protects you from disputes and ensures refund eligibility. Yafee specialises in translating these legal protections into actionable steps.
How Revolut operates under indian law
Revolut provides banking services in India under India-specific terms of service and local regulatory compliance. This distinction matters because your consumer protections-including cooling-off periods, refund timelines, and dispute resolution procedures-are determined by Indian Consumer Protection Act rules, not Revolut's global policies. You can maintain a Standard account (free) indefinitely with no annual commitment. Paid plans (Plus at ₹499 per year, Premium at ₹2,499 per year, and Metal at ₹9,999 per year) renew automatically unless you explicitly cancel them before the renewal date. Furthermore, if you hold an active paid subscription when you request full account closure, Yafee advises you to seek a pro-rata refund for the unused portion of your subscription period.
Your legal position under indian consumer law
The Consumer Protection Act, 2019 grants you the right to cancel a distance contract (which includes digital services like Revolut) within 14 days of account opening or subscription purchase, provided you have not used the service to its full extent. In practice, this means if you activate a paid Revolut plan and realise within 14 days that it does not meet your needs, you can request a full refund by submitting a cancellation request to Revolut's customer support team at [email protected]. The onus is on Revolut to either grant the refund or provide written justification for partial or full refusal. If Revolut disputes your refund claim, you may escalate your complaint to the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission. Yafee recommends documenting all communications with Revolut in writing-email or in-app chat transcripts-as evidence in the event of a dispute.
The three distinct cancellation paths for Revolut users
Your cancellation objective determines which method you use, and each path has its own timeline and refund rules.
Option 1: cancel a card order within the 1-hour refund window
If you have just ordered a physical Revolut card and regret the decision, you have a 1-hour window to cancel and recover the card order fee. This is the fastest cancellation path and requires only a few taps within the app. After 1 hour, the card enters the dispatch queue and can no longer be cancelled through self-service. At this point, you must contact Revolut's support team, and reversal becomes more complex.
Option 2: downgrade or cancel your paid subscription plan
If you pay for Plus, Premium, or Metal membership but want to stop the charges, you can cancel your subscription from the app settings or through your app store payment provider (Apple App Store or Google Play Store). Subscription cancellation is effective immediately-your paid plan ceases at the end of the current billing cycle. Yafee advises that timing matters for refunds: if you cancel within 14 days of initial purchase, you are entitled to a pro-rata refund; if you cancel after 14 days, refund eligibility depends on whether you have materially used the plan's premium features.
Option 3: close your entire Revolut account
Full account closure requires you to contact Revolut's customer support directly via in-app chat or email at [email protected]. There is no self-serve button for account deletion. The closure process typically takes 5-10 business days, during which Revolut verifies that your account has zero outstanding balances, no active cards in transit, and no pending transactions. Once closed, your account cannot be reopened with the same email address for 30 days.
Step-by-step cancellation methods for each option
Below are the exact procedural steps to execute each cancellation method, with warnings to help you avoid delays and refund denials.
How to cancel a card order within 1 hour
Act immediately after placing your card order-the 1-hour cancellation window is non-negotiable.
- Open the Revolut India app on your mobile device.
- Log in with your registered email and password if you are not already authenticated.
- Ensure your internet connection is stable to avoid session timeouts.
- Tap the Home tab and locate the card icon (displayed as a credit or debit card symbol).
- If you have multiple cards, identify the specific card you wish to cancel.
- The card should display an "Edit" or "Cancel" option if you are within the refund window.
- Select "Cancel order" from the available options.
- The app will prompt you to confirm the cancellation with a yes or no option.
- Select "Yes, cancel" to proceed.
- Confirm the cancellation and wait for the system notification.
- The app displays a confirmation message confirming the order has been cancelled.
- Your cancellation request is now submitted to Revolut's processing system.
- Monitor your wallet for the refund within 1 business day.
- The card order fee is credited back to your Revolut wallet (not your bank account) within 1 business day of cancellation.
- If you ordered a Metal card (₹2,499 plus GST), this fee is refunded only if the card has not yet been dispatched; once dispatched, delivery charges are non-refundable.
- You may then transfer the refunded amount to your linked bank account using the "Send money" feature.
How to cancel a paid subscription plan from the app
Downgrading from a paid plan to the free Standard account or cancelling your subscription entirely takes 2-3 minutes and can be reversed anytime.
- Open the Revolut India app and log in.
- Ensure you have authenticated with the account holder's credentials.
- Tap the Menu icon (three horizontal lines) at the bottom right of the screen.
- This opens the main navigation menu for account settings.
- Select "Plans" or "Membership" from the menu options.
- This section displays your current paid plan (Plus, Premium, or Metal) and renewal date.
- Tap "Cancel plan" or "Downgrade to Standard".
- Revolut will display a summary of features you will lose upon downgrade.
- Review this information and proceed if you understand the impact.
- Select your reason for cancellation from the dropdown menu.
- Revolut requests feedback on why you are cancelling; select the option that most closely matches your reason.
- This step is optional but helps Revolut improve its service offering.
- Confirm the cancellation by tapping "Yes, cancel my plan".
- Your paid plan cancellation is now effective immediately or at the end of the current billing cycle, depending on your plan type.
- You will receive a confirmation email at your registered email address within a few minutes.
- Retain the confirmation email for your records.
- Keep this email as proof of cancellation in case you need to dispute a charge with Revolut or your payment provider later.
How to cancel your subscription through your app store
If you subscribed to Revolut through the Apple App Store or Google Play Store rather than within the Revolut app itself, you must cancel through the same store to stop recurring charges.
- Open the Apple App Store (iOS) or Google Play Store (Android) on your device.
- Log in with the same Apple ID or Google account you used to purchase the subscription.
- Navigate to your account settings.
- On Apple App Store, tap your profile icon and select "Subscriptions".
- On Google Play Store, tap the Menu icon and select "Manage my subscriptions".
- Locate the Revolut subscription from the list of active subscriptions.
- The app store displays the subscription name, renewal date, and monthly or annual fee.
- Tap the Revolut subscription to open its details page.
- Review the upcoming renewal date and billing amount.
- Select "Cancel subscription" or "Downgrade".
- The app store will ask you to confirm the cancellation and may offer a retention incentive (such as a discount or extended trial).
- Proceed with cancellation if you do not wish to accept the offer.
- Confirm the cancellation.
- The subscription is now cancelled, and you will not be charged at the next renewal date.
- You will receive a confirmation email from the app store.
How to close your entire Revolut account
Full account closure is a multi-step process that requires communication with Revolut's support team and typically takes 5-10 business days to complete.
- Verify your account balance and settle any outstanding transactions.
- Log into the Revolut app and check your wallet balance in all currencies you hold.
- If you have a positive balance, you will need to transfer these funds to your linked bank account before closure.
- If you have negative balances or pending payments, resolve these first.
- Cancel any active paid subscription plans.
- Before requesting full account closure, downgrade to the free Standard plan (or cancel your paid plan entirely) to avoid confusion during the closure process.
- Follow the steps outlined in the subscription cancellation section above.
- Open the in-app support chat or compose an email to [email protected].
- In the Revolut app, tap the Menu icon, then select "Help" or "Support".
- Alternatively, send an email directly to [email protected] with the subject line "Request for Account Closure".
- In your message, clearly state: "I request closure of my Revolut account associated with [your registered email address] and [your full name]."
- Provide Revolut with the requested verification information.
- Revolut will respond with a verification form asking for your full name, registered email address, account creation date, and reason for closure (optional but recommended).
- Complete and return this form within 48 hours to avoid delays in processing.
- Confirm that your account has zero balance and no active cards.
- Revolut's support team will review your account to ensure there are no pending transactions, active card orders, or outstanding fees.
- If any issues are found, resolve them before the account can be closed.
- Receive confirmation of account closure.
- Once Revolut's support team has verified all conditions are met, they will close your account and send you a final confirmation email.
- This email serves as your proof of closure and should be retained for your records.
- After closure, your account is inaccessible, and your data is retained in accordance with Indian data protection regulations and Revolut's privacy policy.
Refund eligibility and timelines for each cancellation method
Revolut's refund policy varies depending on which service you cancel, and understanding these timelines prevents disputes.
| Cancellation type | Refund window | Refund amount | Refund destination | Timeline |
|---|---|---|---|---|
| Card order | Within 1 hour of order | Full card order fee | Revolut wallet | 1 business day |
| Paid plan subscription | Within 14 days of purchase | Full subscription fee | Original payment method | 3-5 business days |
| Paid plan subscription | After 14 days | Pro-rata refund (if unused features) | Original payment method | 5-7 business days |
| App Store subscription (Apple/Google) | Per app store policy (typically 14 days) | Varies by app store | Apple/Google account or linked payment method | 5-10 business days |
| Full account closure | Anytime | No refund; balance transferred to bank | Linked bank account | 5-10 business days post-closure |
What happens after your cancellation is processed
Once Revolut processes your cancellation, several automated events occur that you should understand.
Immediate effects of subscription cancellation
When you cancel a paid plan, your premium features are disabled immediately, and your account reverts to the free Standard tier. You lose access to advanced features such as premium customer support, subscription discounts, and exclusive investment tools. Your existing funds in your wallet remain accessible, and you can still send money internationally, hold multiple currencies, and use your virtual card at no cost. You will not be charged at the next renewal date, and subsequent transactions use the Standard plan's fee structure (typically higher ATM withdrawal fees and lower cashback rates).
Timeline for full account closure
After you submit your account closure request, Revolut's support team takes 2-3 business days to verify your request and your account balance. During this verification period, your account remains accessible. Once verification is complete, Revolut initiates the formal closure, which takes an additional 2-7 business days. After closure is finalised, your account is permanently deactivated, and you cannot log in. If you had a positive wallet balance at closure, Revolut transfers this balance to your linked bank account within 5-10 business days. You will not receive this amount as a separate cheque or bank transfer-it is credited directly to the bank account you registered with Revolut.
Data retention and privacy after closure
Revolut retains your personal data and transaction history for 7 years after account closure in compliance with Know Your Customer (KYC) regulations and the Prevention of Money Laundering Act (PMLA). This data is not deleted immediately upon closure but is transferred to Revolut's archive system and is no longer accessible through your account. You cannot access this historical data once your account is closed, but Revolut may use it for regulatory compliance and dispute resolution purposes. If you require a copy of your transaction history before closure, request this from Revolut's support team at least 7 days before submitting your closure request.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when executed correctly, but several common errors delay processing or forfeit refunds.
Mistake 1: cancelling after the 1-hour card order window
Many users forget to cancel their card order within 1 hour and miss the self-service refund window entirely. After 1 hour, the card enters Revolut's dispatch queue and can no longer be cancelled via the app. If this occurs, you must contact Revolut's support team at [email protected] and request manual cancellation. Manual cancellation is granted at Revolut's discretion and may result in a partial or zero refund if the card is already in the dispatch facility. To prevent this, cancel your card order within the first 30 minutes of placing it, before the system queues it for dispatch.
Mistake 2: cancelling a subscription and not verifying the app store cancellation
If you subscribed to Revolut via the Apple App Store or Google Play Store, cancelling only within the Revolut app does not stop recurring charges. You must cancel through the app store itself to prevent continued billing. Verify your cancellation by checking your app store's subscription list 24 hours later; if the subscription still appears, contact the app store's support team to force cancellation. At Yafee, we have seen users charged for months after they believed they had cancelled because they missed this critical step.
Mistake 3: attempting full account closure without transferring your wallet balance
Some users submit a full account closure request without transferring their wallet balance to a bank account. Once Revolut's support team initiates closure, your wallet becomes inaccessible. If your wallet had a positive balance at the moment of closure, Revolut transfers it to your linked bank account automatically, but this process takes 5-10 business days and is not guaranteed to include funds held in non-INR currencies (which may be converted at Revolut's exchange rate). To ensure a swift and full recovery of your funds, transfer all wallet balances to your bank account within the Revolut app before submitting your closure request.
Mistake 4: not documenting your cancellation request
If you cancel via in-app chat or email, save or screenshot the confirmation message. Revolut's support team may not send a formal confirmation email, and without documentation, you cannot prove you submitted a cancellation request if a dispute arises. Consequently, if you contact Revolut via in-app chat, request a written confirmation email after the chat ends. If you email [email protected], use a receipt confirmation (Gmail's read receipt feature, for example) to prove your email was received.
Your rights under indian consumer law and escalation procedures
If Revolut refuses to honour your cancellation request or denies a refund you believe you are entitled to, Indian consumer law provides you with escalation routes.
The 14-day cooling-off period under the consumer protection act, 2019
The Consumer Protection Act, 2019 grants you an explicit "right to withdraw" from any distance contract (including digital services) within 14 days of entering the contract, with limited exceptions. In the context of Revolut, this means you have 14 days from the date you activate a paid subscription to request a full refund without providing a reason. Revolut must refund your payment to the original payment method within 14 days of receiving your withdrawal request. If Revolut disputes this right or delays the refund, you have grounds to escalate to the Central Consumer Protection Authority (CCPA).
Filing a consumer complaint with the CCPA
The Central Consumer Protection Authority, headquartered in New Delhi, investigates consumer complaints against digital service providers. To file a complaint, visit the CCPA's official website (ccpa.gov.in) or your state's Consumer Disputes Redressal Commission. You must provide the following documentation:
- A copy of your Revolut account statement showing subscription charges and dates.
- Email or in-app chat transcripts of your cancellation request and Revolut's response (or lack thereof).
- A copy of this website (yafee.com) or any written statement confirming your understanding of the 14-day cooling-off period.
- Proof of payment (bank statement or app store receipt showing the charge).
The CCPA investigates your complaint at no cost and may order Revolut to refund your payment plus compensation of up to ₹25,000 for loss or damage. The investigation typically takes 2-3 months. If the CCPA rules in your favour, Revolut must comply within 30 days or face additional penalties.
Disputing the charge with your bank or app store
If Revolut does not refund your payment within 14 days of your cancellation request, you may also dispute the charge directly with your bank (if you paid via debit or credit card) or your app store (if you subscribed via Apple or Google). Contact your bank's customer service and request a "charge-back" or "dispute resolution" process for the Revolut transaction. Provide your bank with a copy of your cancellation request and Revolut's non-response as evidence. Banks typically resolve disputes within 30-60 days. Similarly, Apple App Store and Google Play Store have their own dispute procedures; visit your account settings to initiate a refund request through the app store's dispute team.
Revolut pricing and plan comparison
Understanding Revolut's pricing structure helps you determine whether you are paying for features you actually use.
| Plan | Annual cost | International ATM fees | Cashback rate | Best for |
|---|---|---|---|---|
| Standard (Free) | ₹0 | ₹1.00 per withdrawal | 0% | Casual international users |
| Plus | ₹499 | Free (up to 3/month) | 0.5% | Monthly international travellers |
| Premium | ₹2,499 | Free (unlimited) | 1% | Frequent international users |
| Metal | ₹9,999 | Free (unlimited) | 2% | High-volume international traders |
If you withdraw from international ATMs fewer than 3 times per year, the Standard plan (free) is sufficient, and the cost of Premium or Metal exceeds your benefits. Yafee recommends reviewing your transaction history for the past 6 months before renewing a paid subscription; if you have not used the plan's exclusive features, cancellation is financially rational.
Checklist for a smooth Revolut cancellation
Use this checklist to ensure you complete your cancellation correctly and retain evidence of the process.
- Before cancellation: Transfer your wallet balance to your bank account if you are closing your full account.
- Before cancellation: Take a screenshot of your current plan, renewal date, and account balance.
- During cancellation: If contacting support, use email ([email protected]) rather than chat to create a written record.
- During cancellation: Request a confirmation email from Revolut containing your cancellation request ID and expected refund timeline.
- After cancellation: Wait 24 hours and log into the app to verify that your plan has been downgraded or your account shows "pending closure".
- After cancellation: Check your bank statement or app store account 5-7 business days later to confirm the refund has been credited.
- If no refund appears: Re-contact Revolut's support team with your original cancellation request reference number and the date you submitted the request.
- If Revolut refuses to refund: File a complaint with the Central Consumer Protection Authority (ccpa.gov.in) within 2 years of the charge date.
Contact information and support options
Revolut provides multiple contact channels for cancellation requests and account closure.
| Contact method | Use case | Response time | Recommended? |
|---|---|---|---|
| In-app support chat | Quick questions; subscription cancellation inquiries | 15 minutes to 2 hours | Yes (with screenshot) |
| Email: [email protected] | Account closure; refund disputes; formal complaints | 24-48 hours | Yes (preferred for disputes) |
| Revolut India registered office | Legal notices or formal complaints | 5-10 business days | Only if informal channels fail |
| Twitter/social media (@revolut_india) | Escalation of unresolved issues | 2-4 hours | After email goes unanswered for 48 hours |
For most cancellations, email [email protected] is the most reliable method because it creates a documented trail. Save the confirmation email and reference number for your records.
Why thousands of indian users trust yafee for cancellation guidance
Cancelling a digital service can feel daunting when you are unsure of your rights or Revolut's specific procedures. Yafee has helped thousands of Indian consumers navigate subscription cancellations, account closures, and refund disputes by grounding every recommendation in applicable consumer law and providing step-by-step instructions that work. Our approach at Yafee combines contract law expertise with practical, platform-specific guidance, ensuring you recover your money and close your account without unnecessary delay. Whether you are frustrated by high international ATM fees, no longer use premium features, or have simply found a better alternative, Yafee empowers you to take action confidently. Visit Yafee.com today to access guides for cancelling hundreds of other digital services, and join the thousands of consumers who have successfully recovered refunds and reclaimed control of their subscriptions through our trusted framework.
