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Frequently asked questions
Cancel Prodigy: The Right Way to Manage Your Subscription
How to cancel Prodigy in singapore and reclaim your money
Understanding what Prodigy is and why you might cancel
Prodigy is an adaptive, game-based mathematics platform that engages primary and middle-school students through interactive role-playing elements and curriculum-aligned content. The service adjusts difficulty in real-time based on student progress, making repetitive practice feel like actual gameplay rather than drill work.
Parents and teachers across Singapore use Prodigy to supplement classroom learning with self-paced, engaging practice across multiple subjects. The free tier covers mathematics fundamentals, while paid membership unlocks science, English, social studies, extended gameplay features, and in-game rewards that motivate continued use.
Nevertheless, not every educational tool remains the right fit for every family or budget. Your decision to cancel deserves clear guidance grounded in your legal rights. At Yafee, we help thousands of consumers understand exactly how to cancel subscriptions while protecting their interests under Singapore law.
Prodigy pricing and plan structure in singapore
Prodigy offers four subscription tiers, each priced to match different learning needs and budgets.
| Plan type | Monthly cost (SGD) | Annual cost (SGD) | Content included |
|---|---|---|---|
| Core | 13.43 | 80.58 | Mathematics only, 350 Magicoins monthly |
| Plus | 20.18 | 121.08 | Mathematics and science, extended rewards |
| Premium | 26.93 | 161.58 | All subjects (maths, science, English, social studies) |
| Family plan | Contact provider | Contact provider | Multiple student accounts, shared features |
Annual subscriptions deliver approximately 40 percent savings compared to monthly billing, but require upfront commitment. Monthly plans offer maximum flexibility if you remain uncertain about long-term use. Before you cancel, identify your current plan type, as refund eligibility varies between billing cycles under Singapore consumer law.
Your legal position under singapore consumer protection law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) establishes your fundamental rights as a purchaser of digital services like Prodigy.
Consumer protections that apply to your Prodigy subscription
Under the CPFTA, merchants must provide accurate information about what you purchase, ensure contract terms are fair and transparent, and refrain from misleading claims about service features or performance.
If Prodigy fails to deliver advertised functionality, does not work properly on your device, or provides content materially different from what was described at purchase, you have grounds to cancel and claim a refund outside Prodigy's standard cancellation windows. Additionally, if you purchased on behalf of a minor (under 18 years old), enhanced protections apply under the Children and Young Persons Act.
Your legal position strengthens considerably when you maintain written evidence: purchase confirmations, communication with Prodigy support, screenshots showing service failures, and payment records. If Prodigy refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE), Singapore's primary consumer protection authority.
When you can cancel outside standard refund windows
The CPFTA permits cancellation and refund if the service provider breaches the contract fundamentally.
Examples include: Prodigy becomes unavailable in your region, promised features fail to materialise after a reasonable period, content disappears without explanation, or the app crashes repeatedly on your device despite multiple support attempts. Document these failures thoroughly and contact Prodigy support in writing before escalating to CASE.
How to cancel Prodigy across different platforms
Your cancellation method depends on where you purchased your subscription: directly from Prodigy's website, through Apple's App Store, or via Google Play Store.
Cancel through the Prodigy website
This method applies if you subscribed directly at prodigygame.com using a credit card, debit card, or other payment method.
- Sign in to your Parent or Teacher account at prodigygame.com
- Use the email address and password registered to your account
- If you have multiple accounts, ensure you access the one holding the paid membership
- Navigate to the Memberships section from your account dashboard
- Look for a link labelled "Memberships", "Subscriptions", or "Billing"
- Locate your active subscription and select Manage or Edit
- You should see your plan name, renewal date, and next billing amount
- Select Cancel subscription or Downgrade to free
- Read any cancellation notice carefully; Prodigy may ask why you are leaving
- Provide feedback if the option exists; this helps improve the service
- Confirm your cancellation
- You will receive an on-screen confirmation and should receive a cancellation email within 24 hours
- Save this email as proof of cancellation
Your access continues until the end of your current billing period. If you cancelled a monthly plan on 15 March and your renewal date is 20 March, your subscription ends 20 March and you retain access until that date. You will not be charged again.
Cancel through apple app store
If you subscribed via your Apple ID on an iPhone, iPad, or Mac, manage the subscription through your App Store settings.
- Open the Settings app on your Apple device
- On iPad or Mac, this may be System Preferences or System Settings depending on your OS version
- Tap or select your Apple ID profile at the top
- Enter your password if prompted
- Choose Subscriptions
- You will see a list of all active subscriptions linked to your Apple ID
- Select Prodigy from the list
- Tap Manage Subscription or Edit if Manage does not appear
- Tap Cancel Subscription at the bottom of the screen
- You may be offered a retention discount; accept only if you genuinely wish to stay
- Confirm the cancellation
- Apple will send you a confirmation email to the address associated with your Apple ID
- Save this email for your records
Your Prodigy access ends on the subscription renewal date shown in your settings. You are not charged again once cancelled. Apple processes refunds directly according to its refund policy, which typically permits refunds within 14 days of purchase if the app is faulty.
Cancel through google play store
If you use an Android phone or tablet, manage your Prodigy subscription through your Google Play account.
- Open the Google Play Store app on your Android device
- Alternatively, visit play.google.com on your computer
- Tap the profile icon in the top-right corner
- Select Manage your Google Account if using the app
- Go to the Payments and subscriptions tab
- On desktop, click Payments and subscriptions in the left menu
- Select Subscriptions
- You will see all active subscriptions
- Tap or click Prodigy
- Review your plan name and next billing date
- Select Cancel subscription
- Confirm the cancellation in the popup window
Google sends a cancellation confirmation to your Gmail address. Your Prodigy access ends on the next billing date; you are not charged after cancellation. Google Play refunds are available within 48 hours of purchase if the app is faulty or does not work as advertised.
Understanding refunds and what you can expect
Refund eligibility depends on when you cancel, your billing cycle, and whether you have grounds for a fault-based claim under the CPFTA.
Refunds within the cooling-off period
If you cancel within 14 days of your initial purchase (or renewal), you have a statutory right to a refund in Singapore under the CPFTA, provided you have not consumed a substantial portion of the service. For Prodigy, Yafee advises that cancelling within the first 14 days of a monthly or annual plan typically qualifies you for a full refund, as you will not have used the platform meaningfully.
Submit your refund request to Prodigy support with your purchase confirmation and cancellation date. Include a brief reason (for example, "Subscription does not meet my child's learning style"). Prodigy should process refunds within 5 to 7 business days to your original payment method.
Refunds after the 14-day period
Once 14 days have passed, you lose the statutory cooling-off right. Consequently, Prodigy is not obliged to refund unused months, and cancellation simply stops future charges.
However, if you can demonstrate that the service breached the contract (for example, features do not work, content is missing, or the app crashes repeatedly), you remain entitled to a refund or credit under the CPFTA. Gather evidence of the fault, contact Prodigy support in writing, and cite the CPFTA in your request. If Prodigy refuses, escalate to CASE with your documentation.
Refunds from apple app store and google play
Apple and Google maintain their own refund policies, separate from Prodigy's.
Apple typically refunds within 14 days of purchase if the app is defective or does not match its description. Google Play offers 48 hours from purchase. After these windows close, you must contact Prodigy directly. Yafee recommends requesting a refund from the app store first, as these companies investigate claims quickly and often refund without requiring contact with Prodigy.
Common mistakes to avoid when cancelling Prodigy
Cancellation is straightforward, but a few missteps can cost you money or cause unnecessary frustration.
Forgetting to confirm cancellation in writing
Stopping payment alone does not cancel your subscription. If you simply dispute a charge with your bank or stop using the app, Prodigy continues to bill you monthly until you formally cancel through the website or app store.
Always complete the cancellation process end-to-end and save the confirmation email. This email proves you took action, protecting you if a dispute arises later.
Cancelling on the wrong account or platform
If you use both the Prodigy website and the Apple App Store on different devices, each may hold a separate subscription. Cancelling one does not cancel the other.
Check all platforms where you signed in to Prodigy, and cancel each subscription separately. Review your email for purchase receipts from each source to identify which platforms you used.
Assuming your refund is automatic
Prodigy does not automatically refund unused portion of your subscription at cancellation. You must request a refund separately if you cancel mid-cycle and believe you qualify under the cooling-off period or due to a service fault.
Contact Prodigy support within 7 days of cancellation with your request, citing the date you cancelled, your reason, and the CPFTA if applicable. Without this request, you simply stop being charged going forward.
Missing the evidence window
If you encounter a service fault and plan to claim a refund, document it immediately: take screenshots, save error messages, and note dates and times of problems.
Once you cancel, you lose access to your account and cannot gather this evidence afterward. Capture it beforehand, then cancel.
What happens after you cancel Prodigy
Cancellation is final once confirmed, but several outcomes depend on your plan and timing.
When your access ends
Your student account continues to work through the last day of your billing cycle. If your plan renews 20 April and you cancel on 15 April, access ends 20 April at midnight Singapore time (SGT). You can use Prodigy fully until then, including playing games, earning Magicoins, and completing assignments.
After that date, attempting to open Prodigy prompts a message asking you to upgrade or subscribe again. Your account data (progress, achievements, game settings) is retained by Prodigy for 12 months, allowing you to reactivate without losing your child's learning history if you return.
Downgrading to free instead of cancelling
Rather than cancelling entirely, you can downgrade to Prodigy's free tier, retaining access to core mathematics content indefinitely without charges.
The free version includes progress tracking and basic gameplay but excludes science, English, social studies, and extended features. If your child benefited from Prodigy's approach but you want to reduce cost, downgrading to free is a sensible middle ground.
If you wish to resubscribe later
Reactivating your account is simple: log in, select a plan, and proceed to payment. Prodigy does not charge reactivation fees or penalties. Your account history remains accessible, and your child's progress is restored.
Comparing Prodigy to alternative learning platforms
Before cancelling, consider whether a different platform might suit your needs better.
| Platform | Primary focus | Pricing (SGD monthly) | Game elements |
|---|---|---|---|
| Prodigy | Mathematics and multiple subjects | 13.43 - 26.93 | Role-playing game with in-game currency |
| Khan Academy | Multi-subject (free) or tutoring (paid) | Free or from 15.00 | Progress badges and points |
| IXL Learning | Mathematics, English, sciences | From 9.95 | Adaptive difficulty, minimal gamification |
| Tuition.sg | Live tutoring across subjects | From 40.00 (per session) | One-to-one personal instruction |
| Matific | Primary mathematics | From 6.99 | Short game-based lessons |
If you are cancelling because Prodigy feels too game-focused or lacks a specific subject, Khan Academy or IXL Learning may serve better. If one-on-one support is your priority, tuition platforms offer live instruction. Yafee recommends trialling free tiers (Khan Academy, IXL's free content) before committing to a paid alternative.
Your cancellation checklist
Use this checklist to ensure you cancel Prodigy correctly and protect your refund rights.
- Identify your subscription type (monthly or annual) and current plan (Core, Plus, Premium, Family)
- Note your next billing date and how many days remain in your current cycle
- Determine where you purchased: Prodigy website, Apple App Store, or Google Play
- Log in to your account (or app store) and navigate to Memberships or Subscriptions
- Initiate cancellation and complete all confirmation steps
- Save the cancellation confirmation email to your records
- If cancelling within 14 days, submit a refund request within 7 days with your purchase confirmation and reason
- If you discovered a service fault, gather screenshots or error logs before access ends
- If Prodigy refuses a justified refund, prepare your evidence and contact CASE (see contact details below)
- Verify that no further charges appear on your payment method after the cancellation date
Contact details for Prodigy and consumer protection in singapore
If you encounter difficulty cancelling or need to escalate a refund dispute, use these contact details.
Prodigy support
Prodigy (Love Nature Pte. Ltd.)
Email: [email protected]
Website: prodigygame.sg
Respond time: typically 2 to 5 business days
Consumers association of singapore (CASE)
If Prodigy refuses a legitimate refund claim or does not respond within 10 business days, escalate to CASE, Singapore's official consumer protection authority.
Telephone: +65 6100 0315
Website: case.org.sg
Email: [email protected]
CASE investigates disputes at no cost to you and can compel businesses to refund or credit amounts owed under the CPFTA.
Final thoughts on cancelling Prodigy in singapore
Cancelling Prodigy is straightforward when you follow the correct procedure for your platform and act within the statutory refund window. Your rights under Singapore's Consumer Protection (Fair Trading) Act are substantial: you can cancel within 14 days without reason, and you can demand refunds or credits if Prodigy fails to deliver what it promised.
Document everything, respond promptly to Prodigy support, and do not hesitate to escalate to CASE if the company refuses a legitimate claim. Yafee has helped thousands of consumers cancel subscriptions while safeguarding their refund entitlements, and the same principles apply to Prodigy.
If you remain uncertain about whether to cancel or simply want independent guidance on your rights, Yafee's contract specialists are available to review your situation and advise on next steps at no cost. Your decision matters, and your money deserves protection.
Important warning
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