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Frequently asked questions
Cancel Prosperi Academy: Step-by-Step Guide
How to cancel Prosperi Academy and recover your money in singapore
What is Prosperi Academy
Prosperi Academy is a subscription-based online learning platform that delivers courses, lessons, quizzes, and coaching features to learners across different skill levels. The service operates as a mobile app available on both Google Play and Apple's App Store, as well as through its website. You access educational content focused on fintech and related skills, with material designed for beginners through advanced learners.
You can purchase through three distinct channels: direct website subscription, in-app purchases via Google Play, or in-app purchases through the Apple App Store. Each platform operates under different billing and refund rules, which is why your cancellation method matters significantly.
How Prosperi academy's subscription model works
When you subscribe, Prosperi Academy applies recurring billing to your payment method on a set schedule. The platform continues charging you automatically unless you actively cancel before the next billing date. You retain access to lessons, quizzes, and coaching features throughout your paid period, but that access stops automatically after cancellation unless you have paid in advance for future months.
Prosperi Academy operates as a small team (1 to 10 employees) and specializes in delivering fintech-focused educational content digitally. Because the service operates online and accepts payments from Singapore residents, it falls under Singapore consumer protection law regardless of where the company is physically based.
Where you can access Prosperi Academy
Prosperi Academy serves users globally, including Singapore. Your location matters legally because you benefit from the Consumer Protection (Fair Trading) Act, which sets baseline rights for any digital purchase whether made directly or through an app store. At Yafee, we help consumers understand exactly what those rights mean when cancellation disputes arise, and we ensure you know how to enforce them.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services from any provider. Understanding these rights gives you concrete leverage if Prosperi Academy or its payment platforms resist your cancellation or refund request.
Right to cancel within 14 days
For most distance contracts (purchases made online, by app, or without face-to-face contact), Singapore law grants you a 14-day cooling-off period. This cooling-off window begins from the date you complete the transaction and confirm your purchase. You can cancel and request a refund during this 14-day window, even if Prosperi Academy's own stated policy appears stricter or shorter.
Your legal position: This statutory right applies only if you have not yet accessed substantial portions of the service. If Prosperi Academy has already provided significant value through multiple completed lessons or extensive platform use, the cooling-off right may not apply. However, if you cancelled before accessing the bulk of the course material, the right stands.
Right to accurate billing information and clear cancellation terms
Prosperi Academy must clearly disclose all charges, billing dates, renewal terms, and cancellation procedures before you pay. The Consumer Protection (Fair Trading) Act requires this transparency at the point of sale. If the platform buried cancellation instructions or auto-renewal terms in fine print, that constitutes a breach of fair trading law. Yafee frequently helps consumers challenge unfair billing on precisely these grounds of non-disclosure and hidden terms.
Right to escalate disputes to the consumer authority
If Prosperi Academy refuses to honor a justified refund request, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE handles formal complaints about unfair contract terms, misleading billing practices, and denial of statutory consumer rights. Filing a complaint with CASE costs nothing and creates an official record that strengthens your position if you later pursue legal action.
Why you should cancel Prosperi Academy
Common reasons consumers cancel include: the course content no longer matches their learning goals, the teaching style or platform interface does not suit their preferences, they have completed the material they specifically needed, unexpected financial hardship, or they signed up impulsively during a trial offer. Your reason for cancellation does not affect your legal right to cancel.
Yafee's perspective is clear: your subscription belongs to you, and you retain the right to end it without penalty, judgment, or guilt. What matters is knowing exactly how to execute the cancellation correctly on the first attempt so you avoid repeat charges.
Red flags that signal you should cancel
You should consider cancelling if Prosperi Academy has charged you multiple times without authorization, if the platform charges continue after you requested cancellation, if you cannot easily locate the cancellation button or procedure on the app or website, or if customer support has ignored your cancellation requests. Additionally, if the course content differs significantly from what was advertised at purchase, you have grounds to cancel under consumer protection law.
How to cancel Prosperi Academy by platform
Your cancellation method depends on where you made the original purchase. Follow the steps that match your payment platform to ensure the cancellation reaches the correct service provider.
Cancel via the Prosperi Academy website
- Open your web browser and navigate to the Prosperi Academy website.
- Log in to your account using your email address and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it before logging in.
- Click on your account menu, typically found in the top-right corner or under a "Settings" or "Profile" option.
- Locate the "Subscription", "Billing", or "Account Settings" section.
- This section may be labeled differently depending on recent updates to the platform.
- Find the "Cancel Subscription" or "Manage Subscription" button and click it.
- Follow the on-screen prompts to confirm your cancellation.
- Prosperi Academy may offer you a discount or incentive to continue; you can ignore these offers and proceed with cancellation.
- Once confirmed, check your email for a cancellation confirmation message.
- Save this confirmation email as proof of your cancellation request.
Cancel a google play in-app subscription
- Open the Google Play Store app on your Android device or visit play.google.com on your computer.
- Tap or click on your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage my subscriptions".
- Choose "Subscriptions" from the menu.
- Find Prosperi Academy in your active subscriptions list and tap or click on it.
- Select "Cancel subscription" and confirm your cancellation.
- Google Play will provide a final cancellation date; note this date as your access will end on that day.
- Verify your email for a cancellation confirmation from Google Play.
Cancel an apple app store in-app subscription
- Open the Settings app on your iPhone, iPad, or Mac device.
- Tap or click on your name at the top of the Settings menu.
- Select "Subscriptions" (on iPhone/iPad) or "Media and Purchases" (on Mac, then click "Subscriptions").
- Find Prosperi Academy in your active subscriptions list and tap or click on it.
- Select "Cancel Subscription" and confirm your decision.
- Apple will show you the exact date your access ends; retain this information for your records.
- Check your email for an Apple cancellation receipt.
Contact Prosperi Academy directly if automated cancellation fails
If you cannot locate the cancellation option in your account settings or the cancellation does not process, contact Prosperi Academy's customer support directly. You have the right to request cancellation by email or contact form. State clearly that you wish to cancel your subscription effective immediately and that you are exercising your statutory right to cancel under the Consumer Protection (Fair Trading) Act.
- Visit the Prosperi Academy website and locate the "Contact Us" or "Support" page.
- Note any available email address, contact form, or support phone number.
- Send a cancellation request via email with the subject line "Cancellation Request: [Your Account Email]".
- Include your full name, account email, the date of your original purchase, and a clear statement requesting immediate cancellation.
- Request written confirmation of your cancellation within 3 business days.
- Save a copy of your sent email and any response from Prosperi Academy.
Refunds and your timeline after cancellation
Your refund eligibility and timeline depend on how long you have held the subscription and which platform processed your payment. Yafee recommends understanding these timelines upfront so you can track your refund and identify delays.
Refund eligibility within the 14-day cooling-off period
If you cancel within 14 days of your initial purchase and have not substantially accessed the course material, you qualify for a full refund under Singapore law. The Consumer Protection (Fair Trading) Act makes this right non-negotiable. You should receive your refund within 14 to 30 calendar days after your cancellation is confirmed, depending on your payment method.
Refunds after the 14-day period
After the 14-day cooling-off period, Prosperi Academy is not legally required to offer a refund unless you can demonstrate a breach of the platform's terms (such as failure to provide the advertised service). However, you always retain the right to cancel future recurring charges. If you have been charged after requesting cancellation, you can dispute those charges with your payment provider or bank as unauthorized transactions.
Processing refunds for app store purchases
If you purchased through Google Play or Apple App Store, those platforms handle refund processing directly. Google Play typically processes refunds within 5 to 10 business days; Apple processes refunds within 5 to 7 business days. Check your payment method's statement to confirm the refund has posted. If the refund has not arrived within these windows, contact the app store's support team with your cancellation confirmation.
What happens after you cancel
Cancelling your Prosperi Academy subscription is final, and understanding the post-cancellation process protects you from unexpected charges. Your access to course materials ends on your subscription expiry date or immediately, depending on your agreement with the platform.
Access after cancellation
Once your cancellation is processed, you lose access to all course content, quizzes, coaching features, and any community forums associated with your account. If you had downloaded course materials, you can usually continue to access those files on your device. Check your device storage to verify what content you have already saved before access is revoked.
Preventing further charges
After you cancel, monitor your bank or payment app for any charges from Prosperi Academy or related services. If you see a charge after your cancellation confirmation date, contact your bank immediately and reference your cancellation email as proof. Your bank can reverse unauthorized charges and initiate a dispute on your behalf. Additionally, check that your payment method is not still linked to the Prosperi Academy account; if it is, remove the payment method from your account settings to add an extra safeguard against accidental recharges.
Reactivating your account later
You can reactivate your Prosperi Academy subscription at any time by logging back into your account and selecting a subscription plan. No additional approval is required, though you will be charged according to the current pricing and terms at the time of reactivation. Yafee advises reviewing the updated terms before reactivating to ensure the service still meets your needs.
Common cancellation mistakes to avoid
You can cancel confidently by following the correct steps and avoiding these pitfalls that often delay refunds or prevent cancellation altogether.
Not saving your cancellation confirmation
Always screenshot or download your cancellation confirmation email or receipt. This document proves you submitted your cancellation request and gives you evidence if you later dispute a charge or need to escalate to CASE. Without this proof, support teams may claim they have no record of your cancellation request.
Cancelling only through the app, not the account settings
Deleting the Prosperi Academy app from your phone does not cancel your subscription. You must cancel through your account settings or contact customer support directly. Many users delete the app thinking they have cancelled, only to discover weeks later that they are still being charged.
Missing the 14-day refund window
The cooling-off period is exactly 14 days from your purchase date, not from the date you first accessed the service. If you wait longer than 14 days, you lose the automatic refund right. Note your purchase date now and set a calendar reminder for day 13 if you are considering cancellation.
Not checking your email for confirmation
Prosperi Academy, Google Play, and Apple App Store send cancellation confirmations to your registered email address. If you do not check this inbox (including spam folders), you may miss important information about your refund status or final billing date. Add these senders to your trusted contacts so their emails reach your main inbox.
Failing to remove your payment method
Cancelling your subscription does not automatically remove your saved payment method from the platform. To prevent accidental recharges if you decide to log in later, delete your payment information from your account settings after cancelling.
Pricing and refund comparison table
| Scenario | Refund eligible | Timeline | Action required |
|---|---|---|---|
| Cancel within 14 days, no substantial use | Yes, full refund | 14 to 30 days | Submit cancellation request |
| Cancel after 14 days | Only if service breach proved | Varies by dispute resolution | File complaint with CASE |
| Charged after cancellation confirmation | Yes, full dispute | 5 to 10 days (bank dependent) | Contact your bank immediately |
| App store purchase, within 14 days | Yes, full refund | 5 to 10 days (Google) / 5 to 7 days (Apple) | Cancel through app store settings |
| Subscription paused or on hold | No (paused ≠ cancelled) | N/A | Submit full cancellation instead |
| Cancelled but charged by third party | Yes, dispute or chargeback | Varies by bank | Report to your bank or card issuer |
How yafee helps you cancel and recover refunds
Navigating cancellation alone can feel overwhelming, especially when a company resists your refund request. Yafee exists to translate consumer law into clear, actionable steps so you reclaim control over your subscriptions. We have helped thousands of consumers cancel Prosperi Academy and similar services, track their refunds, and dispute unauthorized charges with confidence.
Whether you need clarification on your legal rights, help drafting a cancellation email, or guidance on escalating to CASE, Yafee provides the specific tools and information you need. Our guides cover every major subscription service, app platform, and consumer protection framework so you never feel stuck between your bank, the service provider, and your own rights.
Your next steps
You now have the legal foundation, the step-by-step cancellation procedure, and the knowledge to enforce your rights under the Consumer Protection (Fair Trading) Act. The remaining steps are yours to execute:
- Identify which platform you used to purchase (website, Google Play, or Apple App Store).
- Follow the cancellation steps for that platform in the section above.
- Save your cancellation confirmation email or receipt.
- Monitor your bank statement or payment app for the refund.
- If no refund appears within 30 days or if charges continue, contact CASE or your bank with your cancellation proof.
Prosperi Academy serves users worldwide, but your status as a Singapore-based consumer gives you concrete protections that no company can override. At Yafee, we empower you to use those protections without hesitation. Cancel with confidence today.