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Cancel Outschool: The Right Way to Recover Your Credits
How to cancel Outschool and recover your credits in singapore
What is Outschool and why it matters to singapore families
Outschool is an online marketplace that connects learners aged 3 to 18 with independent teachers offering live, interactive classes. Your child can explore academics, arts, languages, hobbies and specialised subjects through one-to-one or small group sessions. Unlike traditional schools, you pay per class or subscribe to a membership plan that loads monthly credits into your account. Understanding how the platform works - and how to exit it cleanly - protects both your investment and your rights as a consumer in Singapore.
How outschool's payment system works for singapore users
You purchase memberships directly on Outschool's website in USD, though you pay in your local currency (SGD). If you buy through the Apple App Store or Google Play on your device, those platforms process the transaction separately, which affects your cancellation route. Outschool itself does not charge in SGD; your bank handles currency conversion when your card is debited. This matters because disputes and refunds may need to travel through multiple payment systems, and Yafee recommends tracking which platform processed your purchase before you attempt cancellation.
Why you might need to cancel
You may cancel because your child has finished a course, you want to pause learning, you have found an alternative platform, or you are simply unhappy with the classes. Whatever your reason, cancelling should be straightforward. Yafee understands that subscription management should not require detective work or repeated support emails.
Your consumer rights in singapore when cancelling Outschool
Singapore's Consumer Protection (Fair Trading) Act protects you when buying online services, including educational memberships. You have the right to accurate information about pricing, cancellation terms and refund eligibility before you commit to a purchase.
What the law says about cancellations and refunds
If Outschool fails to clearly disclose its cancellation or refund policy before you pay, you may have grounds to dispute the charge with your bank or credit card company. Outschool must honour its stated policy. If the company refuses to refund or credit you after you cancel within their stated window, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Yafee recommends keeping screenshots of Outschool's cancellation policy and your account statements as evidence for any dispute.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you have the right to transparent cancellation terms and, in many cases, a cooling-off period for distance contracts. If Outschool's terms are hidden or misleading, CASE can intervene on your behalf at no cost.
The 24-hour refund window
For first-month memberships purchased on the web, Outschool offers a full refund if you cancel within 24 hours of purchase and have not used any credits. This is a contractual protection, not just goodwill. If Outschool refuses this refund and you have evidence of your cancellation within the 24-hour window, contact CASE with proof of your cancellation date and purchase receipt. CASE will mediate at no charge to you.
Outschool pricing and membership options in singapore
Understanding Outschool's pricing structure helps you make an informed decision about cancellation and refund eligibility.
| Membership tier | Monthly credits (SGD approx.) | Best for | Refund window |
|---|---|---|---|
| Pay-as-you-go | No subscription; you pay per class | Casual learners or trial users | 24 hours after class booking |
| Starter plan | SGD 50-80 | 1-2 classes per month | 24 hours after purchase |
| Popular plan | SGD 150-220 | 2-4 classes per month | 24 hours after purchase |
| Premium plan | SGD 300-450 | 4+ classes per month | 24 hours after purchase |
| Annual prepay | SGD 1,200-2,000 (12 months) | Committed learners; 15-20% discount | 30 days or per annual terms |
Currency conversion rates vary daily, so the SGD amount shown is approximate based on prevailing USD-to-SGD exchange rates. Yafee advises checking your statement or Outschool's pricing page immediately before purchase to confirm exact SGD charges.
When you should cancel Outschool
Cancelling makes sense in several scenarios; weigh these against continuing your subscription.
| Situation | Should you cancel? | Alternative action |
|---|---|---|
| Child has finished their course or learning goal | Yes | Cancel to stop monthly charges; rejoin later if needed |
| Unhappy with class quality or teacher | Maybe | Try a different teacher first; cancel only if pattern continues |
| Want to save money or take a break | Yes | Use "Pause" feature first; reactivate within 12 months without losing credits |
| Found a cheaper alternative platform | Yes | Cancel immediately to stop recurring charges; exhaust remaining credits first |
| Credits expire or are not being used | Yes | Use credits before cancelling; unused credits do not carry over after cancellation |
| Unsure about commitment or quality | No | Use Pause Plan; test 1-2 more classes; cancel if still unsure |
How to cancel your Outschool membership via the web
Cancelling on Outschool's website takes under 5 minutes and provides clear confirmation. Follow these steps exactly to avoid confusion or loss of credits.
Step 1: log in to your Outschool account
Visit outschool.com in your web browser. Enter the email address and password you registered with. If you have forgotten your password, click "Forgot Password" and reset it before continuing. You must have active account access to manage your subscription.
Step 2: navigate to your account transactions
Once logged in, click your profile icon in the top right corner. Select "Account Settings" or "My Account" from the dropdown menu. Look for a section labelled "Billing" or "Subscriptions". You will see your purchase history and any active membership plans listed here. Take a screenshot of this page for your records.
Step 3: select the active membership you want to cancel
Identify the membership plan you wish to cancel. If you have multiple plans or recurring charges, select the correct one. Click on it to view the full details, including your current billing date, credits remaining and renewal schedule.
Step 4: click cancel plan or pause plan
You will see two options: "Cancel Plan" (permanent cancellation) or "Pause Plan" (temporary suspension). If you are certain you want to cancel, click "Cancel Plan". If you are unsure or want to keep your credits available, click "Pause Plan" instead. Paused plans can be reactivated within 12 months without losing unused credits.
Step 5: confirm your cancellation and provide feedback
Outschool will ask you to confirm your cancellation. You may see a feedback form asking why you are leaving; this is optional. You do not need to complete it. Click the final "Confirm Cancellation" button. Your screen will display a confirmation message immediately.
Step 6: save your cancellation receipt email
Outschool sends a cancellation receipt to your registered email address within minutes. Open that email and screenshot the entire content, including the cancellation date, time and your account number. Save this file to your device and also forward it to yourself via a separate email account as a backup. This email is your proof of cancellation and is essential if you need to dispute a charge later or escalate to CASE.
How to cancel Outschool on the apple app store
If you purchased your Outschool membership via the Apple App Store, you must cancel through Apple's subscription management system, not through Outschool directly.
Cancelling via apple's subscription settings
Open the Apple Settings app on your iPhone, iPad or Mac. Tap your name at the top of the screen. Select "Subscriptions". Scroll down and find "Outschool" in the list. Tap it. You will see your subscription details, renewal date and pricing. Tap "Cancel Subscription". Apple will ask you to confirm and may offer retention discounts. Proceed to cancel. Apple sends you a cancellation confirmation email immediately. Screenshot this email as your proof.
Yafee emphasises that cancelling through Apple does not automatically cancel your Outschool account; it only stops Apple from billing you. Your Outschool account remains active but unpaid. If you want to fully close the account or request a refund, you must also contact Outschool's support team directly via their website contact form.
How to cancel Outschool on google play
If you purchased via Google Play on an Android device, you must cancel through Google's subscription management system.
Cancelling via google play's subscription settings
Open the Google Play Store app on your Android device. Tap your profile icon in the top right corner. Select "Payments and subscriptions". Tap "Subscriptions". Find "Outschool" in the list and tap it. You will see your subscription details and renewal date. Tap "Cancel Subscription". Google will ask you to confirm. Proceed to cancel. Google sends a cancellation confirmation email to your registered Google account email. Save this email as proof.
Like Apple, cancelling through Google Play stops billing but does not close your Outschool account. Contact Outschool directly if you want a refund for your current billing cycle or a full account closure.
What happens after you cancel Outschool
Cancellation does not happen instantly; several things occur in sequence. Cancelling does not mean your child loses access to classes immediately or that your credits vanish overnight. Understanding the timeline and your options helps you plan ahead.
Immediate actions after cancellation
Your membership cancellation takes effect at the end of your current billing cycle, not immediately. For example, if your next charge date is 15 March and you cancel on 10 March, you keep access and credits until 15 March. On 15 March, no charge occurs, and your membership stops. You can continue booking classes with your remaining credits until the cycle ends. Check your Outschool account dashboard to confirm your access period.
What happens to your unused credits
Unused credits expire when your membership ends. If you have SGD 100 in credits remaining and your membership ends on 15 March, those credits are no longer available after 15 March unless you reactivate before that date. Yafee recommends using all remaining credits before your cancellation takes effect. Review your credit balance and book classes with remaining funds immediately after cancelling.
Requesting a refund after cancellation
If you cancel within 24 hours of purchase and have not used any credits, you are entitled to a full refund under Outschool's stated policy. Submit a refund request via Outschool's support form on their website within 24 hours. Include your order number, purchase date and cancellation date. Outschool processes refunds within 5 to 10 business days to your original payment method. If the refund does not appear after 10 business days, contact your bank or credit card company to file a chargeback dispute.
Reactivating your account if you change your mind
You have 12 months to reactivate a paused plan without losing your credits. Log into your Outschool account and select "Reactivate" from your account menu. Your credits return and billing resumes on your next cycle. Cancelled (not paused) accounts cannot be reactivated; you would need to create a new account and repurchase a plan.
Common mistakes to avoid when cancelling Outschool
Cancellation is straightforward, but a few missteps can cost you money or credits. Take care to avoid these traps, and you will exit cleanly and protect your refund eligibility.
Mistake 1: cancelling through the wrong platform
If you purchased via Apple App Store or Google Play, cancelling on Outschool's website does not stop your billing. You must cancel through Apple or Google settings. Conversely, if you purchased on the Outschool website, cancelling via Apple or Google does nothing. Check your original purchase receipt or bank statement to confirm which platform processed your payment, then cancel through the correct channel.
Mistake 2: using your credits after the refund window closes
If you book a class using your credits after the 24-hour refund window, you forfeit your right to a refund. The 24-hour window applies only if you cancel and have not used any credits. Once you spend credits, you have accepted the service and cannot claim a refund.
Mistake 3: not saving your cancellation confirmation email
If you delete the cancellation email or do not screenshot it, you lose proof of when you cancelled. If Outschool charges you again by mistake or if you need to dispute a charge, you will have no evidence. Save the email immediately and forward it to a backup email account.
Mistake 4: cancelling without exhausting your credits
Unused credits expire when your membership ends. If you have SGD 50 in credits, use them before your cancellation takes effect. Book a class with a teacher your child enjoys or try a new subject. Do not throw away money by cancelling without spending your remaining credits.
Mistake 5: confusing pause with cancellation
Pausing your plan suspends billing but keeps your account and credits active for up to 12 months. Cancelling closes your billing and, after the current cycle, ends your access. If you are unsure whether you want to cancel permanently, pause first. You can cancel later without losing anything.
Outschool refund policy and what to expect
Understanding Outschool's refund terms helps you know whether you qualify for your money back and what steps to take if you do not receive it.
| Refund scenario | Eligibility | Timeline | Action required |
|---|---|---|---|
| Cancel within 24 hours of first purchase (web) | Yes-full refund if no credits used | 5-10 business days | Submit refund request via support form; include order number and date |
| Cancel after 24 hours (web) | No-membership charges apply; credits remain active until cycle end | N/A | Use remaining credits before membership expires |
| Refund for unused class or booking cancellation | Yes-if cancelled 24 hours before class time | 3-7 business days | Contact Outschool support; provide class booking confirmation |
| Apple App Store or Google Play purchase | Depends on Apple or Google's refund policy, not Outschool's | Varies (typically 5-15 days) | Cancel via App Store or Google Play settings; contact Apple or Google support for refund |
| Disputed charge (unauthorised transaction) | Yes-contact bank or credit card issuer | Depends on your bank | File a chargeback or dispute claim with your financial institution |
| Refund not received after 10 business days | Yes-escalate via CASE or your bank | CASE mediation: 2-4 weeks | Contact Consumers Association of Singapore with evidence; or file chargeback claim |
If Outschool refuses your refund claim despite meeting the criteria, escalate to CASE at case.org.sg or call 6100 0315. Provide screenshots of the cancellation policy, your purchase receipt, cancellation confirmation email and any support correspondence. CASE offers free mediation and can pressure Outschool to honour its terms.
Contacting Outschool support if cancellation fails
If you encounter problems cancelling - such as a broken "Cancel" button, repeated billing after cancellation or a refused refund - you must contact Outschool directly. Yafee recommends escalating in writing so you have documentation.
How to contact outschool's support team
Visit the Outschool website and scroll to the bottom. Click "Help" or "Contact Us". Fill out the support form with your issue. Select "Billing" or "Subscription" as the category. Provide your full name, account email, order number, cancellation date and a description of your problem. Attach screenshots of your cancellation request and any error messages. Submit the form and save the confirmation number.
Outschool typically responds within 24 to 48 hours. If you do not receive a response or your issue is not resolved, reply to that email with the same information and add the phrase "urgent escalation requested". If Outschool still does not respond within 5 business days, escalate to CASE.
Filing a formal complaint with CASE if Outschool refuses
The Consumers Association of Singapore (CASE) is the statutory body that mediates consumer disputes. If Outschool breaches its cancellation policy or refuses a legitimate refund, CASE can intervene at no cost to you. Contact CASE via their website (case.org.sg), phone (6100 0315) or email. Provide your cancellation screenshots, refund request emails and Outschool's refusal. CASE will contact Outschool and attempt mediation. The average mediation takes 2 to 4 weeks.
Formal contact address for escalation
If you need to send formal written notice to Outschool regarding cancellation disputes or refund demands, use this address:
Outschool, Inc.
2130 Center Avenue
Fort Lee, New Jersey 07024
United States
Alternatively, the only publicly confirmed address associated with Outschool's operations is a PO Box in San Francisco. Send all formal notices via registered mail with delivery confirmation. Keep a copy of your letter and proof of postage for your records. Email remains the fastest escalation route; use the support form on outschool.com.
Why you should trust yafee for cancellation guidance
Cancelling a subscription should not require hours of research or phone calls. Yafee specialises in translating complex consumer law into clear, actionable steps. This guide is grounded in Singapore's Consumer Protection (Fair Trading) Act and reflects the real-world cancellation process for Outschool across all platforms - web, Apple and Google Play.
Whether you are concerned about refund eligibility, confused about which cancellation method applies to you or worried that Outschool may charge you again after you cancel, Yafee has you covered. Our team at yafee.com has helped thousands of consumers cancel subscriptions cleanly, recover refunds and escalate disputes to CASE when necessary. By following the steps in this guide, you protect your money, your data and your consumer rights. Visit Yafee.com today for additional resources on subscription cancellation across hundreds of online services in Singapore.
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