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Frequently asked questions
Cancel Numerade: The Right Way
How to cancel Numerade in singapore and recover your refund
What Numerade is and why cancellation matters
Numerade is an online education platform delivering video lessons and live tutoring across STEM subjects including mathematics, chemistry, and physics. You access the service via app subscriptions on iOS and Android, or directly through their website. Many Singapore students enrol in weekly or monthly plans to supplement schoolwork, yet not all find sustained value. If you've decided the platform no longer fits your needs, you must understand your cancellation options and consumer rights under Singapore law. Yafee has helped thousands of students navigate this process cleanly and recover funds they are entitled to claim.
How your Numerade subscription operates
Your billing method depends entirely on where you purchased. If you subscribed through Apple's App Store, only Apple processes your cancellation. If you used Google Play, Google manages the transaction. If you signed up directly on Numerade's website, you cancel there. This distinction matters profoundly: one wrong approach leaves you paying when you thought you had stopped. Yafee's guidance ensures you follow the correct method for your exact situation.
Why timing and advance billing affect your money
Numerade charges in advance before each billing cycle begins. Cancelling stops future charges but rarely refunds what you have already paid unless you cancel within a statutory cooling-off period. Understanding your renewal date is your first step toward keeping money in your account. The sooner you act, the sooner you avoid unwanted charges.
Numerade pricing structure in singapore
Your subscription cost depends on the plan you selected and the platform through which you purchased.
| Plan type | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Weekly | S$9.98 | 7 days | Trial or short-term revision |
| Monthly | S$23.90 | 30 days | Ongoing homework support |
| Annual | S$76.00 | 365 days | Year-round access at lowest per-month rate |
Pricing may vary slightly on the web or through direct billing arrangements. Check your account billing page to confirm your exact plan and next renewal date before you initiate cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act governs distance contracts and digital services, including app-based subscriptions.
What the consumer protection (Fair trading) act means for you
Under this legislation, you have the right to cancel most distance contracts-including digital subscriptions-within 14 calendar days of purchase without penalty. This period is called the "cooling-off period." If Numerade fails to provide adequate cancellation information before purchase or makes cancellation deliberately difficult, you may claim a full refund even after 14 days. The Consumer Protection (Fair Trading) Act also requires merchants to confirm cancellations in writing and process refunds within 30 days. Yafee advises all subscribers to retain confirmation emails as evidence of cancellation.
Your legal position if Numerade refuses to refund
If Numerade or its payment processor (Apple, Google, or the website merchant) refuses your valid refund claim, you may escalate to the Consumers Association of Singapore (CASE), which investigates disputes at no cost. CASE can mediate between you and the merchant and, if necessary, refer your claim to the small claims tribunal if the amount falls within jurisdiction limits. Document all cancellation requests, confirmation numbers, and correspondence dates. This record strengthens your position if you need to file a formal complaint.
How to cancel based on where you subscribed
Follow the correct cancellation method for your purchase platform to ensure your subscription terminates and you receive any refund due.
Cancel your apple app store subscription on iPhone or iPad
Apple controls all App Store subscriptions, so Numerade cannot cancel your subscription directly. You must access your Apple device settings.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find Numerade in your active subscriptions list
- Tap on Numerade to view subscription details.
- Tap "Cancel Subscription" to end auto-renewal
- Apple will prompt you to confirm. Tap "Confirm" to complete the cancellation.
- Note the date shown-your access continues until this date at no further charge.
- Retrieve your confirmation email from Apple
- Check the email address registered to your Apple ID within 5 minutes.
- Save this confirmation as evidence of cancellation.
Critical warning: Simply deleting the Numerade app does not cancel your subscription. You must use the Subscriptions menu in Settings, or your cancellation will not process and charges will continue.
Cancel your google play subscription on android
Google Play subscriptions also require cancellation through the Play Store, not the Numerade app.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions"
- Tap "Subscriptions."
- Find and tap Numerade
- Review your subscription details and next billing date.
- Tap "Cancel subscription"
- Google will show your cancellation reason options. Select the reason most relevant to you.
- Tap "Cancel subscription" again to confirm.
- Confirm cancellation via your Gmail inbox
- Google sends a confirmation email to the address linked to your Google account.
- Retain this email for refund claims if needed.
Important: Uninstalling the app or turning off auto-renewal does not cancel the subscription itself. Use the Play Store method only.
Cancel your Numerade website subscription
If you signed up directly on Numerade's website and pay Numerade directly (not via Apple or Google), you cancel through your account dashboard.
- Visit Numerade.com and log into your account
- Use the email address and password you created during sign-up.
- Navigate to "Account Settings" or "Billing"
- Look for a menu option labelled "Subscriptions," "Membership," or "Billing & Payment."
- Locate your active subscription
- Review your plan type, next billing date, and renewal amount.
- Select "Cancel Subscription"
- Numerade may ask why you are cancelling. Provide feedback if you wish, but this is optional.
- Confirm the cancellation by clicking the final confirmation button.
- Screenshot or download your cancellation confirmation
- Take a screenshot of the confirmation message displayed on screen.
- Also check your email for a cancellation receipt from Numerade within 24 hours.
- Contact Numerade support if you receive no confirmation
- Email their support team at the address listed on their website or within your account settings.
- Include your account email, subscription plan, and the date you attempted cancellation.
Refund eligibility and timelines in singapore
Your right to a refund depends on when you cancel relative to your subscription start date and your payment method.
The 14-day cooling-off period
If you cancel within 14 calendar days of your first purchase, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Count from the date you first charged the subscription, not from when you first used the service. If you subscribed on 1 March, your cooling-off period ends at 11:59 p.m. on 14 March. Document this date clearly and cancel before it passes.
Refunds after the 14-day period
After 14 days, Numerade or its payment processor (Apple or Google) is not legally required to refund your subscription fees. However, you may request a refund in writing if Numerade failed to provide clear cancellation information before you purchased, or if you can demonstrate technical fault or service failure. Yafee recommends submitting a formal refund request in writing, even if you expect refusal. If the merchant denies your claim, you can then escalate to CASE with documented evidence that refund was requested and refused.
Processing timeframes
Apple and Google typically process refunds within 5 to 10 business days to your original payment method. Numerade website refunds may take 7 to 14 days depending on your bank. If you do not see a refund within 14 days of approval, contact your bank or payment provider to verify the transaction status. Yafee advises keeping all cancellation confirmations for at least 60 days to resolve any payment disputes.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the right method, but several pitfalls can leave you paying longer than intended.
Mistake 1: deleting the app instead of cancelling the subscription
Removing Numerade from your phone does not stop your charges. Your subscription will renew silently until you cancel through the platform where you purchased. After you delete the app, you lose easy access to your subscription settings, making cancellation harder to track. Always cancel before you delete.
Mistake 2: missing the renewal date
Numerade charges the day before or on the day of renewal. If you cancel on your renewal date, you may be charged for a new cycle that you cannot recover. Calculate your renewal date from your last receipt, then cancel at least one full day in advance. Set a phone reminder on the day before renewal to prompt you if you have not yet cancelled.
Mistake 3: not keeping cancellation confirmation
Without a confirmation email or screenshot, you have no evidence that you cancelled. If disputes arise-for example, you are charged again after cancelling-you cannot prove cancellation to Apple, Google, or CASE. Save every confirmation message, reference number, and timestamp.
Mistake 4: cancelling during a free trial without noting the trial end date
Free trials convert to paid subscriptions automatically on expiry. If you cancel your free trial, you lose access immediately-you do not retain the subscription through the end of the trial period. If you want to use the full trial, cancel only when the trial-to-paid conversion would occur. Check your confirmation email for the exact trial end date.
What happens after you cancel your subscription
Cancellation takes effect immediately in most cases, but your access may continue until the end of your current billing cycle-you will not be charged for the next renewal.
When does your access end?
Apple and Google show you the exact date your access expires on the cancellation confirmation screen. Take note of this date. Your login credentials remain valid until this date at 11:59 p.m., after which you lose access to video lessons, live tutoring, and other Numerade features. Yafee recommends downloading or screenshotting any notes or resources you need before this date arrives.
Can you resubscribe later?
Yes. After your subscription expires, you can resubscribe at any time using the same method or a different platform. App Store and Google Play may offer introductory rates or discounts if you resubscribe within a certain period-check the subscription page the next time you open the Numerade app to see current offers.
How to claim a refund if you are charged after cancellation
If you are charged after your cancellation date, contact your payment provider (Apple, Google, or Numerade) immediately. Provide your cancellation confirmation and the date of the unwanted charge. Most payment processors refund unauthorized post-cancellation charges within 5 to 10 business days. If the merchant refuses, escalate to CASE with your cancellation confirmation and proof of the disputed charge.
Comparison of cancellation methods
Each platform has distinct cancellation processes and refund speeds. The table below summarizes the key differences.
| Platform | Access method | Processing time | Refund time | Confirmation method |
|---|---|---|---|---|
| Apple App Store | iPhone/iPad Settings | Immediate | 5-10 days | Email confirmation |
| Google Play | Play Store app | Immediate | 5-10 days | Email confirmation |
| Numerade website | Account dashboard | Same day | 7-14 days | Email and on-screen message |
Contact information for Numerade support
If you encounter technical issues cancelling or need to escalate a refund dispute, contact Numerade directly or file a complaint with Singapore's consumer protection authority.
Numerade mailing address
Numerade's primary address for complaints and formal correspondence is:
Numerade
680 E Colorado Blvd, Suite 180
Pasadena, CA 91101
United States
Send cancellation disputes or refund requests to this address by registered mail (airmail from Singapore typically takes 7 to 14 days). Include your account email, subscription plan, the date you attempted cancellation, your cancellation confirmation reference, and the refund amount you are claiming.
Escalate to singapore's consumer protection authority
If Numerade does not respond within 14 days or denies your valid refund claim, lodge a formal complaint with the Consumers Association of Singapore (CASE):
Consumers Association of Singapore (CASE)
Email: [email protected]
Hotline: 1800-6220-6800
Website: www.case.org.sg
CASE investigates disputes free of charge and can mediate with Numerade on your behalf. Provide CASE with copies of your cancellation confirmation, refund request, and any correspondence from Numerade or its payment processor. Yafee has supported thousands of consumers through CASE escalations, and the organization resolves the majority of cases in your favour if evidence of cancellation and refund entitlement is clear.
Dispute a charge with your bank or payment provider
If you are charged after cancelling and Numerade refuses to refund, you may also file a chargeback or dispute with your bank. Contact your bank's customer service and provide your cancellation confirmation and the disputed charge date. Your bank can initiate a reversal, typically within 30 to 60 days. This step does not prevent you from also complaining to CASE, so pursue both routes in parallel if necessary.
Final checklist before you cancel
Use this list to ensure you cancel correctly and protect your refund rights.
- Confirm the platform where you subscribed (Apple App Store, Google Play, or Numerade website).
- Note your next renewal date and plan amount from your last receipt or account page.
- Calculate whether you fall within the 14-day cooling-off period.
- Follow the correct cancellation method for your platform (do not delete the app).
- Retrieve and save your cancellation confirmation email or screenshot.
- Verify on your account page that the subscription now shows as "cancelled" or "inactive."
- Set a reminder for your access expiry date to avoid unexpected loss of service.
- Monitor your next payment date to confirm no further charges occur.
- If charged after cancellation, contact your payment provider within 7 days.
- Retain all confirmation documents for 60 days in case you need to escalate to CASE.
Why yafee helps you exit cleanly
Numerade cancellation involves multiple platforms and payment processors, each with different procedures and timelines. Without clear guidance, you risk missing refund deadlines, failing to cancel properly, or losing evidence needed to dispute unauthorized charges. Yafee has helped thousands of consumers cancel app subscriptions, claim refunds, and escalate disputes to CASE when merchants refused to refund. Our guide walks you through every step, explains your rights under Singapore law, and shows you exactly which confirmation documents to save. Whether you subscribed via Apple, Google, or Numerade's website, Yafee ensures you cancel correctly, understand your refund timeline, and know how to enforce your rights if the company refuses to comply.