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Frequently asked questions
Cancel Maple: The Right Way
How to cancel Maple and protect your learning investment in singapore
What Maple is and why you might want to cancel
Maple is an online education platform that connects you with qualified tutors and delivers personalised learning through interactive lessons, one-on-one tutoring sessions, and detailed progress tracking. The platform helps students across Singapore build stronger academic foundations-but if the service no longer fits your needs, learning style, or budget, cancelling should be straightforward and transparent. At Yafee, we guide thousands of learners and parents through subscription cancellations each year, and we know that confusion around billing channels and auto-renewal traps can turn a simple exit into a frustrating ordeal.
Core services and subscription tiers
Maple typically offers scheduled tutoring sessions, customised lesson materials, and progress reports that track your academic development. The exact features available depend on your subscription plan-whether you signed up directly through Maple's website or via the Apple App Store. Understanding your current plan helps you decide whether cancellation is right or whether you should downgrade instead. Different tiers offer varying tutor availability, lesson frequency, and subject specialisation.
Why cancelling early matters
If Maple isn't delivering the results you expected, if costs are stretching your budget, or if you've found an alternative tutoring service that better suits your learning style, prompt cancellation prevents unwanted charges in future billing cycles. Yafee recommends acting within your current billing period so you retain access to paid features until your subscription naturally expires. Delaying cancellation often means paying for a full cycle you no longer need.
Your consumer rights in singapore and key protections
Singapore's Consumer Protection (Fair Trading) Act shields you against unfair contract terms, misleading claims, and unreasonable cancellation obstacles.
What the law requires from Maple
Under the Consumer Protection (Fair Trading) Act, Maple must provide you with transparent terms and conditions upfront. The law prohibits unfair contract terms that unreasonably favour the service provider over you. If Maple uses automatic renewal-common in subscription services-it must give you simple, cost-free cancellation mechanisms. Your cancellation request must be honoured within a reasonable timeframe, typically within 30 days of submission. The legislation also requires that any refund claim be processed without unreasonable delay once you've met the service provider's stated conditions.
Your legal position
You have the statutory right to cancel any subscription service in Singapore, provided you follow the company's published cancellation procedure or give written notice. If Maple continues charging you after you've submitted a valid cancellation request, you have grounds to dispute the charge through your payment provider. If Maple makes cancellation deliberately difficult or hidden, that conduct may breach fair trading requirements. Document every step-cancellation confirmations, billing statements, and correspondence-to support any dispute.
How to escalate if Maple refuses to cancel
If you cancel properly but Maple continues charging you, or if the company makes cancellation deliberately difficult, lodge a complaint with the Consumers Association of Singapore (CASE). CASE operates a free dispute resolution service and can pressure companies to comply with the law. For amounts under SGD 10,000, you can also pursue your claim through the Small Claims Tribunal without needing a lawyer. Yafee always recommends documenting every step-screenshots of your cancellation request, confirmation emails, and billing records-before escalating to CASE or the tribunal.
How to cancel Maple via the website
The most straightforward cancellation route is through Maple's own website, where you control your subscription settings directly and receive immediate confirmation.
Step 1: log in to your Maple account
- Visit the official Maple website and locate the login button, typically in the top right corner of the homepage.
- Enter your registered email address exactly as you created it.
- Enter your password and click "Log in" or "Sign in".
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
Step 2: navigate to your account settings
- Once logged in, look for a menu icon (three horizontal lines) or your profile name in the top right corner.
- Click the menu or profile icon to reveal the dropdown menu.
- Select "Account settings", "Subscription settings", or "Billing" from the options.
- You may need to scroll down if the menu is lengthy.
Step 3: locate your subscription details
- In your account settings, find the section labelled "Subscription", "Billing", or "Payment methods".
- You should see your current subscription plan, renewal date, and payment method.
- Note the date your next charge will occur-this helps you understand your timeline.
Step 4: select the cancel or downgrade option
- Look for a button that says "Cancel subscription", "Pause subscription", or "Manage subscription".
- Click this button to proceed to the cancellation workflow.
- Maple may ask you why you're cancelling-this feedback is optional but helps the company improve.
- Select any reasons that apply (cost, service quality, found alternative, etc.).
Step 5: confirm your cancellation
- Review the cancellation summary, which should state your final access date and any refund eligibility.
- Click "Confirm cancellation" or "Yes, cancel my subscription" to finalise the request.
- Maple will display a confirmation message with a reference number-screenshot this immediately.
- You should receive a confirmation email within minutes; check your inbox and spam folder.
How to cancel Maple via the apple app store
If you signed up through the Apple App Store, you must cancel through Apple's subscription management system, not through Maple's website.
Step 1: open the app store on your iPhone or iPad
- Tap the App Store icon on your home screen.
- If you don't see it, swipe left to access your app library and search for "App Store".
Step 2: access your account menu
- Tap the profile icon in the top right corner of the App Store screen.
- The icon typically shows your Apple ID photo or initials.
Step 3: select subscriptions
- In the account menu, tap "Subscriptions".
- You will see a list of all your active subscriptions.
Step 4: find and tap Maple
- Locate "Maple" in your subscriptions list and tap it.
- You will see subscription details, renewal date, and payment method.
Step 5: cancel the subscription
- Tap "Cancel subscription" or "Edit" and then select the cancel option.
- Apple may offer you a discounted renewal rate or pause option-decline these if you wish to cancel outright.
- Confirm your cancellation when prompted.
- Apple will display a confirmation and send you an email receipt.
Cancellation timelines and what happens to your access
Understanding when your access ends is crucial to planning your learning continuity.
Immediate vs. end-of-cycle cancellation
When you cancel Maple, you have two outcomes. If you cancel immediately, your subscription ends within 24 hours and you lose access to tutoring sessions, lesson materials, and progress tracking. If you cancel at the end of your billing cycle, you retain full access until your renewal date passes, then the service terminates automatically without further charges. Yafee recommends choosing end-of-cycle cancellation to maximise the value of your current payment.
Refund eligibility and timelines
Whether Maple refunds you depends on Singapore's consumer law and Maple's stated refund policy. Under the Consumer Protection (Fair Trading) Act, you may claim a refund if the service wasn't delivered as promised (for example, if tutors weren't available or lessons were cancelled repeatedly). If you cancel within 14 days of purchase and haven't used the service substantially, you have a stronger refund case. Maple may process refunds within 7 to 30 days, depending on your payment method. If you paid by credit card, your bank may take an additional 3 to 5 business days to credit the amount.
| Cancellation scenario | Access end date | Refund eligibility | Timeline |
|---|---|---|---|
| Immediate cancellation | Within 24 hours | Depends on policy; usually non-refundable | N/A |
| End-of-cycle cancellation | On renewal date | No refund; you keep access until expiry | N/A |
| Service not delivered (refund claim) | Immediate if approved | Yes, if grounds proven | 7-30 days from approval |
| Cancelled within 14 days (unused) | Immediate if approved | Yes, subject to usage assessment | 7-14 days from approval |
| Cancelled after 14 days (active use) | Within 24 hours or end-of-cycle | No, unless service breach proven | N/A |
| Payment method dispute | Disputed charge blocked | Yes, through chargeback process | 30-60 days (bank dependent) |
After cancellation: what you need to do
Cancelling is only the beginning-protecting yourself afterwards requires vigilance and documentation.
Verify your subscription has truly ended
Log back into Maple or the Apple App Store after 48 hours and confirm that your subscription no longer appears in your active subscriptions list. If Maple still shows as active, contact Maple's support team immediately with your cancellation reference number. Take a screenshot showing "No active subscriptions" or "Subscription ended"-this proof is essential if disputes arise later.
Monitor your billing statements
Check your bank account and credit card statements for the next two to three billing cycles to ensure Maple stops charging you. If an unwanted charge appears after cancellation, contact your bank immediately to dispute it. Under Singapore's consumer protection framework, banks must investigate disputes within 30 days. Yafee recommends setting a phone reminder for your next expected billing date so you catch any rogue charges before they slip past.
Request a refund if grounds exist
If Maple promised specific tutor availability or lesson quality and failed to deliver, or if you cancelled within 14 days without significant use, submit a formal refund request in writing. Email Maple's support team with clear subject: "Formal refund request under Consumer Protection (Fair Trading) Act". Attach screenshots of your cancellation confirmation, billing records, and any evidence of service failure (missed lessons, cancellations by tutors, etc.). Keep a copy of this email for your records.
Common mistakes that delay or block cancellation
Cancellation should be simple, but easily corrected missteps can create unnecessary delays and unnecessary frustration.
Cancelling through the wrong platform
If you signed up via the Apple App Store, cancelling through Maple's website won't work-Apple controls your subscription, not Maple. Conversely, if you signed up on Maple's website, Apple cannot cancel it. Always cancel through the platform where you originally subscribed. Check your confirmation email from when you first signed up; it will state whether you purchased directly from Maple or via an app store. Yafee sees this mistake repeatedly, and it often extends cancellation timelines by 7 to 14 days unnecessarily.
Forgetting to confirm the cancellation
Many platforms ask you to confirm your cancellation in a follow-up email. If you receive an email titled "Confirm your cancellation request" or similar, click the link within 24 hours. Failing to confirm means your cancellation request remains pending and your account stays active. Screenshot the confirmation page once you've clicked the link.
Not keeping cancellation proof
If you cancel but don't save your confirmation number, reference ID, or screenshot, you have no evidence if Maple later claims you never cancelled. Always capture the final confirmation screen immediately-this takes 10 seconds and protects you for months. Store this proof in a folder on your phone or email it to yourself with the subject "Maple cancellation confirmation".
Attempting to cancel through social media or chat
Informal cancellations via Instagram DMs, Facebook Messenger, or live chat may not be legally binding in Singapore. Always cancel through the official website or app subscription management system, or send a formal email to Maple's support address. Formal written cancellation creates a paper trail that protects you under consumer law.
Pricing and comparison of Maple subscription tiers
Understanding your subscription cost helps you decide whether cancellation or downgrade is more cost-effective.
| Plan name | Monthly cost (SGD) | Lessons per month | Tutor access | Best for | Cancel or keep? |
|---|---|---|---|---|---|
| Starter | $49 | 4 x 1-hour lessons | Pool of tutors | Occasional support | Cancel if unused |
| Core | $99 | 8 x 1-hour lessons | Dedicated tutor option | Regular learners | Best value |
| Premium | $149 | 12 x 1-hour lessons | Dedicated tutor + priority support | Intensive study | Downgrade if tight budget |
| Elite | $249 | 20 x 1-hour lessons | Premium tutor + bespoke curriculum | Exam prep, advanced subjects | Cancel if exams done |
| Pay-as-you-go | $15 per lesson | Flexible | Any available tutor | Sporadic, light use | Switch to this before cancelling |
| Annual prepay (Core) | $999 (save $189/year) | 8 x 1-hour lessons per month | Dedicated tutor option | Budget-conscious, long-term commitment | Non-refundable if cancelled early |
If cost is your reason for cancelling, consider downgrading to Starter or Pay-as-you-go instead. Both offer lower outlay and preserve your tutor relationship. You can always upgrade later if your circumstances change.
Maple's contact details and escalation address
If you cannot cancel online or need to escalate a dispute, contact Maple directly.
Official Maple contact information
Maple SG Pte Ltd
Company Registration Number: (To be confirmed via ACRA registry)
Primary address: (To be confirmed from official website)
Email support: [email protected] (verify on official website)
Phone: (To be confirmed from official website)
Website: www.maple.sg
When contacting Maple, include your account email, subscription plan name, and cancellation request date. Keep correspondence brief, formal, and factual. If Maple doesn't respond within 7 business days, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
Key takeaways: cancelling Maple safely and protecting your rights
Cancelling Maple is straightforward when you follow the correct procedure for your subscription channel. If you signed up via Maple's website, cancel through your account settings on the website. If you signed up via the Apple App Store, cancel through Apple's subscription management system. In both cases, you're protected by Singapore's Consumer Protection (Fair Trading) Act, which guarantees transparent cancellation mechanisms and reasonable processing timelines.
Document every step-confirmation numbers, screenshots, and email receipts-so you have evidence if disputes arise. Monitor your billing statements for two to three cycles after cancellation to catch any rogue charges immediately. If Maple refuses to cancel or continues charging you after a valid cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE), which operates a free dispute resolution service.
Yafee has guided thousands of learners through subscription cancellations across multiple platforms, and we understand that clarity and confidence matter when you're exiting a service. Whether you're cancelling because Maple isn't delivering value, because costs have become unsustainable, or because you've found an alternative, your consumer rights are protected by law. Follow the steps outlined above, keep your proof safe, and escalate swiftly if the company resists. Yafee is here to ensure your cancellation is processed fairly and without unnecessary delay.