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Frequently asked questions
Cancel Makesyoufluent: Step-by-Step Guide
How to cancel Makesyoufluent in singapore and recover your subscription fees
What Makesyoufluent is and why cancellation matters
Makesyoufluent is a conversational AI-powered language learning platform that uses real-time chat practice and personalised feedback to develop your speaking fluency. The service operates as a recurring subscription available through the App Store and web purchases, with fees charged in Singapore dollars (SGD).
Many subscribers begin with enthusiasm but later discover the platform does not align with their learning pace, learning style, or budget. If you have decided to leave, Yafee provides you with the complete legal framework and step-by-step process to cancel cleanly and secure any refund you qualify for under Singapore law.
Why subscribers cancel Makesyoufluent
Users terminate their Makesyoufluent subscriptions for several documented reasons: the conversational method does not suit their learning objectives, unexpected recurring charges appear on their statements, billing cycles remain unclear, or they find competing platforms offer superior value. Whatever your reason, you deserve a transparent cancellation process and a clear answer about your refund rights.
Yafee's role in your cancellation
Yafee is a contract law specialist platform that guides consumers through subscription cancellations and disputes. At Yafee, we ground every recommendation in Singapore's Consumer Protection (Fair Trading) Act and provide you with the precise legal language and procedural steps to exit Makesyoufluent without delay or confusion.
Makesyoufluent pricing and subscription tiers in SGD
Makesyoufluent offers four subscription levels through the App Store, each with a different price point and intended user profile.
Subscription pricing table
| Plan name | Price (SGD) | Billing period | Best suited for |
|---|---|---|---|
| Entry tier | S$39.98 | Monthly (standard) | Casual learners testing the platform |
| Mid tier (most popular) | S$49.98 | Monthly (standard) | Regular users seeking core features |
| Higher tier | S$59.98 | Monthly (standard) | Intensive daily learners |
| Premium tier | S$69.98 | Monthly (standard) | Users wanting priority support and advanced tools |
Verifying your current subscription tier
Before you cancel, check your bank statement or App Store transaction history to confirm which plan you actually subscribed to. Many users discover they have been charged for a tier higher than intended, which strengthens your case for a partial refund if you act quickly. Yafee recommends screenshotting your App Store subscription details immediately, as these serve as critical evidence in any dispute with Makesyoufluent or escalation to the Consumers Association of Singapore (CASE).
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal entitlements when you purchase distance contracts such as Makesyoufluent subscriptions.
What the law guarantees for digital subscriptions
The Consumer Protection (Fair Trading) Act mandates that distance contracts-including online subscriptions-must clearly disclose billing frequency, cancellation procedures, and refund terms. You possess an unconditional right to cancel and receive a full refund within 14 calendar days of your initial purchase, provided you have not substantially used the service. "Substantially used" means you cannot have accessed the platform intensively; downloading the app or taking a single lesson does not disqualify you.
Furthermore, once your 14-day cooling-off period expires, Makesyoufluent must still permit you to cancel at any time, though refunds after this window depend on their terms and any statutory grounds you can invoke. If Makesyoufluent delays your cancellation, continues charging after you cancel, or refuses a valid refund claim, you have grounds to lodge a formal complaint with CASE, Singapore's statutory consumer protection authority.
Your legal position
You can cancel Makesyoufluent within 14 days of purchase for a full refund without reason. After 14 days, you can still cancel, but refunds depend on the platform's policy and whether you can prove the service breached its obligations (for example, charging you unauthorised amounts or failing to deliver promised features). If Makesyoufluent refuses to honour either right, escalate to CASE with your receipts and cancellation proof. CASE has statutory authority to investigate and compel compliance with consumer law, giving you significant leverage.
When to escalate to the consumers association of singapore
Contact CASE if Makesyoufluent ignores your cancellation request for more than 7 business days, continues charging you after you submit a cancellation, or refuses a refund you legally qualify for. CASE operates a free complaint service and can pressure Makesyoufluent to comply or refer the matter to Singapore's Ministry of Health for enforcement action. You can lodge a complaint at CASE's website or by calling their hotline.
How to cancel Makesyoufluent step by step
Cancellation requires deliberate action through the correct channel; it does not happen automatically when you stop using the app.
Step 1: gather your account and transaction records
Before initiating cancellation, compile the following documents:
- Your email address linked to the Makesyoufluent account
- Your App Store or web purchase receipt showing the subscription tier and purchase date
- Your bank statement or credit card statement showing all Makesyoufluent charges
- Screenshots of your current subscription status within the app
These records form your legal proof of subscription and purchase date, which determines whether you fall within the 14-day refund window.
Step 2: locate the cancellation method within the app
Open the Makesyoufluent app and navigate to your account settings, typically labelled "Account," "Profile," or "Settings." Look for a subsection titled "Subscription," "Billing," or "Manage Subscription." Tap this section to access your active subscription details. You should see an option to "Cancel Subscription," "End Subscription," or "Downgrade Plan." Tap this button to proceed.
Step 3: review the cancellation screen and confirm your request
Makesyoufluent will display a confirmation screen showing your subscription tier, the final charge date, and the effective cancellation date. Read this information carefully. The app may offer a discounted trial or loyalty incentive to dissuade you; you do not need to accept this offer. Select "Confirm Cancellation" or "Yes, Cancel My Subscription" to proceed. The app will then display a confirmation message. Screenshot this message as proof of your cancellation request.
Step 4: check your email for a cancellation confirmation
Within 24 hours, Makesyoufluent should send you a confirmation email stating your subscription has been cancelled and the effective date. If you do not receive this email, log into the app again to verify the cancellation was processed. If the app still shows your subscription as active, repeat Steps 2 and 3 or contact Makesyoufluent's support team directly with your screenshots as proof of your attempted cancellation.
Step 5: request a refund if you fall within 14 days
If you purchased your subscription within the past 14 calendar days, you qualify for a full refund under the Consumer Protection (Fair Trading) Act. Send Makesyoufluent a formal refund request email to their support address (obtain this from their website or App Store listing). Include the following in your email:
- Your Makesyoufluent account email address
- The subscription tier and purchase date from your receipt
- A statement that you are exercising your statutory right to cancel within 14 days under the Consumer Protection (Fair Trading) Act
- Your preferred refund method (original payment card or alternative)
- Screenshots of your cancellation confirmation
Send this email from the address linked to your Makesyoufluent account, and request a delivery and read receipt. Yafee recommends keeping a copy of this email in your records.
Step 6: monitor your bank account and follow up
After you cancel, monitor your bank statement or credit card activity for 5-7 business days. You should see that no new charge appears on your next billing cycle. If Makesyoufluent charges you after your cancellation date, immediately contact your bank to dispute the charge and request a chargeback. Simultaneously, send Makesyoufluent a follow-up email with your cancellation confirmation and the unauthorised charge, demanding an immediate reversal.
Refunds and what to expect after cancellation
Timing and conditions for refunds depend on when you cancelled and what you can prove under law.
Refund timeline within 14 days of purchase
If you cancel within 14 days, Makesyoufluent must process your full refund within 14 business days of receiving your request. The refund will return to your original payment method (credit card, debit card, or App Store account). Some banks take a further 3-5 business days to credit the funds to your account, so the total timeline may stretch to 21 days from your cancellation request. Do not assume a delay beyond 21 days is normal; if this occurs, escalate to your bank and CASE.
Refund eligibility after 14 days
After your 14-day cooling-off period ends, Makesyoufluent is not legally obliged to refund your subscription fee merely because you no longer want it. However, you may still pursue a refund if you can demonstrate the service breached its obligations-for example, Makesyoufluent failed to deliver advertised features, the app was unavailable for extended periods, or the company engaged in misleading billing practices. In these cases, request a refund by email and cite the specific breach. If refused, lodge a complaint with CASE, which can investigate and award damages if the breach is substantiated.
Stopping future charges
Cancellation through the app permanently terminates your subscription, so no further charges will occur after your final billing date. However, Yafee advises you to monitor your statement for two full billing cycles after cancellation to confirm no unexpected charges appear. If they do, immediately contact your bank and Makesyoufluent, providing your cancellation confirmation email as evidence.
Common mistakes to avoid during cancellation
Cancellation can feel daunting, but awareness of these frequent pitfalls will protect you and strengthen your legal position.
Mistake 1: deleting the app instead of cancelling the subscription
Many users mistakenly believe that deleting the Makesyoufluent app from their phone cancels their subscription. It does not. App deletion only removes the software from your device; your subscription remains active with Makesyoufluent and continues to charge. You must explicitly cancel through the in-app subscription settings or contact the company directly. Yafee sees this error regularly and recommends you cancel formally before deleting the app.
Mistake 2: assuming a declined payment means cancellation
If your payment method expires or your bank declines a charge, Makesyoufluent does not automatically cancel your subscription. The company typically retries the charge after a few days or weeks, and failed charges can accrue late fees. Do not rely on payment failure; submit a formal cancellation request instead.
Mistake 3: failing to document your cancellation request
If you cancel verbally through a chat or phone call without obtaining a written confirmation, you have no proof of your cancellation intent if a dispute arises. Always request written confirmation-via email or in-app message-and screenshot or save this confirmation immediately. This documentation is crucial if you need to escalate to CASE.
Mistake 4: not acting within 14 days if you want a guaranteed refund
Your statutory right to a full refund under the Consumer Protection (Fair Trading) Act expires 14 calendar days after purchase. If you wait longer, your refund eligibility depends on other factors and is no longer automatic. Mark your purchase date in your calendar and act within this window if you are unsure about the service.
What happens after you cancel Makesyoufluent
Cancellation is complete, but several practical steps will ensure your transition is seamless and your money is secure.
Verify access has ended
Log into the Makesyoufluent app on your next scheduled use day and confirm that your access has been revoked or limited to a free tier. If you still have full access, contact the company immediately and provide your cancellation confirmation email. Some platforms grant access until the end of your final billing period, which is normal; verify the exact end date on your cancellation confirmation.
Update your account records
Create a folder on your computer or cloud storage with the following items: your original purchase receipt, your cancellation confirmation email, any refund confirmation, and your bank statement showing the final charge. Retain these documents for at least 12 months. If Makesyoufluent attempts to charge you again or you need to dispute the transaction, these records will be invaluable.
Check for alternative subscriptions
If you signed up for Makesyoufluent through a third-party aggregator (such as a bundle service or educational platform), verify that cancelling the direct subscription has also cancelled any linked subscriptions. Some platforms link multiple services, and cancelling one does not automatically cancel the other.
Refund disputes and escalation to CASE
If Makesyoufluent refuses your refund request or stops responding to your emails, formal escalation to CASE is your next step.
When to file a CASE complaint
Lodge a complaint with the Consumers Association of Singapore if Makesyoufluent has not responded to your cancellation or refund request within 14 business days, continues charging you after you cancel, or explicitly refuses a refund you qualify for under law. CASE accepts complaints via their website, email, or telephone, and the service is free for consumers.
What to include in your CASE complaint
When you file a complaint, provide CASE with the following information:
- Your full name, contact number, and email address
- Makesyoufluent's company details (name, website, customer support email)
- Your account email and the date you created your subscription
- Copies of all receipts, cancellation confirmation emails, and correspondence with Makesyoufluent
- A clear summary of your issue (for example, "Cancelled on [date] within 14-day window; company has not refunded after 21 days")
- The amount you are claiming and the refund method you prefer
CASE will investigate the complaint and contact Makesyoufluent on your behalf, exerting regulatory pressure to resolve the matter. Most companies comply once CASE becomes involved, as non-compliance can result in enforcement action by Singapore's Ministry of Health.
Comparison of cancellation outcomes and recovery options
Understand how different cancellation timing affects your refund eligibility and recovery avenues.
Cancellation timeline and refund matrix
| Time since purchase | Refund eligibility | Required action | Recovery method if refused |
|---|---|---|---|
| Within 14 days | Full refund (automatic right) | Cancel and email refund request | CASE complaint or bank chargeback |
| 15 to 90 days | Refund only if service breach proven | Cancel and cite specific breach in email | CASE complaint with breach evidence |
| Beyond 90 days | Refund unlikely unless gross breach | Cancel and request consideration | CASE complaint (low likelihood of success) |
| After cancellation | If charged post-cancellation, full refund due | Email cancellation confirmation and disputed charge | Bank chargeback; CASE complaint |
Protecting yourself from future subscription traps
Once you have cancelled Makesyoufluent, implement these practices to avoid similar billing issues with other subscriptions.
Monitor your recurring charges
Review your bank and credit card statements monthly for all recurring charges. Identify any subscriptions you no longer actively use and cancel them. Many consumers carry forgotten subscriptions for years, losing hundreds of dollars annually.
Use separate payment methods for trials
When signing up for free trials or low-cost introductory subscriptions, use a dedicated credit card or virtual card number (if your bank offers this feature) rather than your primary payment method. This limits the company's ability to process charges across other services if you fail to cancel the first subscription.
Set calendar reminders for trial end dates
If you enrol in a free trial, immediately note the end date in your calendar and set a reminder for two days before the trial expires. Use this time to cancel if you do not intend to convert to a paid subscription.
Checklist for cancelling Makesyoufluent successfully
Use this checklist to ensure you complete every step of the cancellation and refund process correctly.
- Verify your subscription tier and purchase date by reviewing your App Store receipt and bank statement
- Screenshot your Makesyoufluent subscription details and current account status within the app
- Calculate whether you fall within the 14-day refund window
- Open the app and navigate to Account > Subscription > Cancel Subscription
- Confirm the cancellation and screenshot the confirmation screen immediately
- Wait for a confirmation email from Makesyoufluent within 24 hours
- If you are within 14 days, send a formal refund request email citing the Consumer Protection (Fair Trading) Act
- Monitor your bank statement for the refund (should appear within 14 business days)
- Monitor your statement for a further 30 days to ensure no further charges appear
- If a charge appears post-cancellation, dispute it with your bank immediately and email Makesyoufluent
- If the company does not respond within 14 business days, file a CASE complaint with all supporting documents
- Save all receipts, emails, and screenshots in a folder for 12 months
Addressing common questions and concerns
Yafee has compiled the most frequent questions subscribers ask during the cancellation process.
Will cancelling damage my account history or language progress?
Cancelling your subscription removes your access to paid features, but most platforms archive your account data. Once you cancel, you typically lose your learning history, saved vocabulary, and conversation logs, unless Makesyoufluent offers an export or download feature. If you wish to preserve your progress, check the app's settings for an export option before cancelling.
Can Makesyoufluent refuse to cancel my subscription?
No. Singapore law entitles you to cancel any distance contract at any time. Makesyoufluent cannot refuse cancellation, though they may withhold refunds if you fall outside the 14-day window and cannot prove a service breach. If they refuse to process your cancellation, escalate immediately to CASE.
How long does a refund take?
Makesyoufluent must process refunds within 14 business days of your request. Your bank may take a further 3-5 business days to credit the funds. If 21 days pass without a refund appearing, contact your bank and file a CASE complaint.
What if i subscribed through the app store, not directly through Makesyoufluent?
If you subscribed through Apple's App Store, you can cancel and request a refund directly through the App Store rather than through Makesyoufluent. Open the App Store app, navigate to Account > Subscriptions, find Makesyoufluent, and select "Cancel Subscription." You can also contact Apple Support directly to request a refund if you cancelled within 14 days. Apple processes App Store refunds independently of the service provider.
Summary and next steps
Cancelling Makesyoufluent in Singapore is straightforward once you understand your legal rights and follow the correct procedural steps. You possess an unconditional 14-day refund right under the Consumer Protection (Fair Trading) Act, which shields you from unexpected charges if you act decisively. After 14 days, cancellation remains your entitlement, but refunds require proof of a service breach or depend on Makesyoufluent's policy. If the company resists, CASE stands as your escalation route, backed by statutory authority to compel compliance.
The critical actions are: document everything (receipts, cancellation screenshots, confirmation emails), cancel through the app settings rather than deleting the app, and monitor your statement for 30 days post-cancellation to catch any unauthorised charges. Yafee has helped thousands of consumers cancel subscriptions like Makesyoufluent cleanly and recover money they qualify for, and we remain here to guide you through every step of the process.
Get support from yafee today
If you encounter resistance from Makesyoufluent or need clarification on any aspect of this guide, Yafee's contract law specialists are available to review your case and advise on escalation. Visit Yafee.com to submit your subscription dispute, and receive a detailed assessment of your refund claim within 48 hours. Yafee operates at no charge to consumers, ensuring you have expert legal guidance from cancellation through CASE escalation if needed.