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Frequently asked questions
Cancel LingQ: The Right Way
How to cancel LingQ in singapore and claim your refund rights
What LingQ is and why cancellation matters
LingQ is an online language-learning platform that combines immersion-style reading, listening, and vocabulary tracking to help learners build comprehension in their target language. You upload your own content, track new words, and use text-to-speech voices to reinforce learning at your own pace. The service offers both Free and Premium tiers, with Premium unlocking full access to LingQ's content library and advanced tracking features.
If you've subscribed to a Premium plan and now want to cancel, you have legal rights in Singapore that protect your interests. Whether your learning goals have shifted, the immersion approach doesn't suit your style, or you're managing subscription costs, Yafee helps you understand the exact steps to cancel, what refunds apply, and how to enforce your consumer rights if LingQ refuses. At Yafee, our role is to translate the legal framework into clear action.
When you should consider cancelling
Cancellation makes sense if you're not using the platform regularly, if the content library doesn't match your language needs, if cost is a barrier, or if you've found an alternative service that works better. Some learners also downgrade to Free temporarily during busy periods and return to Premium later. Understanding your options before you act ensures you make a decision aligned with both your learning goals and budget.
Your legal position under singapore consumer law
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to clear, truthful information about subscription terms, billing cycles, and cancellation policies. If LingQ's terms are unclear, contain hidden charges, or if the company refuses to honour refund windows, you can escalate your complaint to the Consumer Association of Singapore (CASE) or the Consumers Association of Singapore (CASE) enforcement office. Yafee recommends reviewing LingQ's Terms of Service before you cancel, so you know which refund conditions and time windows apply to your specific purchase.
LingQ pricing and subscription plans in singapore dollars
Here are the current LingQ pricing options available to users in Singapore, expressed in Singapore dollars (SGD).
| Plan type | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Free | $0 | No expiry | Basic lessons, limited content access |
| Premium monthly | $14.99 | 30 days, auto-renews | Full library, text-to-speech, vocabulary tracking, content imports |
| Premium annual | $89.99 | 365 days, auto-renews | Save 40% versus monthly - best value option |
| Lifetime | $499 | One-time purchase | Permanent access, no recurring charges |
If you're on a monthly Premium plan at SGD 14.99 per month, you can downgrade to Free to stop future charges while retaining your account data and vocabulary progress. If you hold an annual plan at SGD 89.99, refund eligibility depends on how long you've held the subscription, so timing your cancellation request is critical. Yafee advises checking your last invoice to confirm which plan you hold before you proceed.
How to cancel LingQ on iOS (Apple app store)
If you subscribed to LingQ via the Apple App Store on your iPhone or iPad, you manage and cancel your subscription through Apple's system, not through LingQ itself.
Step 1: access your apple ID settings
- Open Settings on your iPhone or iPad.
- Find the gear icon on your home screen and tap it.
- Tap your name at the very top of the Settings menu.
- This opens your Apple ID account page, where all personal and subscription data is stored.
Step 2: navigate to your active subscriptions
- Select Subscriptions from the Apple ID menu.
- This displays every active, expired, or paused subscription tied to your Apple ID.
- Scroll through the list and find LingQ.
- You see your renewal date, price per billing cycle, and subscription status here.
Step 3: cancel your LingQ subscription
- Tap LingQ to open its subscription details.
- Your current plan, next renewal date, and payment method appear on this screen.
- Tap Cancel Subscription.
- Apple displays a confirmation screen and may ask your reason for cancelling (optional feedback, but helpful for your records).
- Confirm the cancellation by tapping the final confirmation button.
- Apple immediately stops future charges and sends you a confirmation email.
Important note on app store cancellations
LingQ cannot cancel App Store subscriptions or process refunds on your behalf - Apple manages all financial transactions. Once you cancel through Apple, your Premium access ends on your next renewal date. You retain read-only access to your vocabulary and learning history, but you lose access to premium features from that date forward. If you believe you're entitled to a refund under consumer law, contact Apple's support team first. If Apple refuses, you can escalate to CASE in Singapore, and Yafee can help you document your case.
How to cancel LingQ on android (Google play store)
If you subscribed via Google Play Store on an Android device, Google manages your subscription and cancellation process, not LingQ directly.
Step 1: open google play settings on your device
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top right corner of the app.
- Select Payments and subscriptions from the menu.
- This opens Google's subscription management hub.
Step 2: locate LingQ in your active subscriptions
- Tap Subscriptions.
- Google displays all active subscriptions linked to your Google account.
- Find LingQ in the list and tap it.
- Your renewal date, price, and payment details are shown here.
Step 3: complete your cancellation
- Tap Cancel subscription.
- Google presents a confirmation screen, often with offers to reduce the price or pause the subscription instead.
- Select your reason for cancelling (optional, but useful for your own records).
- Google may ask you to confirm your decision once more.
- Tap Cancel to finalise the request.
- Your subscription is cancelled immediately; Google sends you a confirmation email and stops future charges.
Important note on google play cancellations
Like Apple, Google Play owns the transaction relationship with you - LingQ cannot cancel your subscription or issue refunds directly. Your Premium access ends on your next renewal date, but you keep read-only access to your learning data. If you're entitled to a refund under the Consumer Protection (Fair Trading) Act and Google refuses, contact CASE to lodge a formal complaint. Yafee advises keeping your cancellation confirmation email and all payment receipts for your records.
How to cancel LingQ via the website or desktop account
If you subscribed directly through LingQ's website using a credit card or other payment method, you manage your subscription through LingQ's own account dashboard.
Step 1: log in to your LingQ account
- Visit lingq.com and log in with your email and password.
- Ensure you're logged in to the account associated with your current subscription.
Step 2: access your account settings
- Click on your profile icon or avatar in the top right corner of the LingQ interface.
- A dropdown menu appears with account options.
- Select Account or Settings.
- You're directed to your account management page.
Step 3: navigate to billing or subscription settings
- Look for a Subscription, Billing, or Membership section.
- This section displays your current plan, renewal date, and payment method.
- Locate the option to manage or cancel your subscription.
- LingQ typically labels this as "Cancel Subscription" or "Downgrade to Free".
Step 4: confirm your cancellation
- Click Cancel Subscription.
- LingQ may display a final confirmation screen or offers to pause your subscription instead.
- Confirm the cancellation by clicking the final button.
- LingQ immediately stops charging you and sends you a cancellation confirmation email.
Important note on direct cancellations
When you cancel directly through LingQ's website, the company processes the cancellation immediately. Your Premium access ceases on the effective cancellation date (either immediately or at the end of your current billing cycle - check your confirmation email). Yafee advises taking a screenshot of your cancellation confirmation for your records, as this becomes evidence if a dispute arises about whether the cancellation was processed.
Understanding LingQ refund policy and consumer rights
Your right to a refund depends on when you cancel, which platform you used to subscribe, and the applicable consumer protection law.
Refund eligibility windows
Under Singapore's Consumer Protection (Fair Trading) Act, consumers have a right to cancel distance contracts (online purchases) within 7 days for a full refund without providing a reason. However, this window typically applies only to your initial purchase, not to subscription renewals. If you're requesting a refund beyond 7 days, your case depends on whether LingQ misrepresented its service or failed to deliver promised features. Yafee recommends documenting any service failures or misleading terms before you contact LingQ.
What happens to your account and data after cancellation
Once you cancel, your Premium features become unavailable immediately. Your vocabulary lists, learning history, and any imported content remain in your account on a read-only basis. You can still log in to review your progress, but you cannot add new vocabulary, import new content, or use text-to-speech features without reactivating a Premium subscription. If you reactivate within 30 days, LingQ typically restores your Premium access without resetting your data.
Disputing a refund refusal
If LingQ refuses your refund request and you believe you have a legal entitlement, follow this escalation path. First, request written clarification of LingQ's refund reasoning via email, citing the Consumer Protection (Fair Trading) Act and the specific features or terms you believe were breached. Keep a copy of this email. If LingQ doesn't respond within 14 days or maintains its refusal, lodge a formal complaint with the Consumer Association of Singapore (CASE). CASE offers free mediation services and can investigate whether LingQ violated consumer protection law. Yafee has helped thousands of consumers navigate refund disputes by documenting their claims clearly and escalating through the correct channels.
Common mistakes to avoid when cancelling LingQ
Cancellation is straightforward once you know the steps, but a few preventable errors can complicate your experience or delay your refund claim.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store but attempt to cancel through LingQ's website, your cancellation request may not process correctly. The subscription platform where you paid (Apple, Google, or LingQ directly) is the only channel where your cancellation will take effect. Always log into the same platform you used to subscribe. If you're unsure which platform you used, check your email for the original payment receipt - it will show whether Apple, Google, or LingQ processed the charge.
Mistake 2: not confirming the cancellation immediately
After you submit a cancellation request, do not assume it's complete until you receive a confirmation email. Some users cancel but don't confirm the final step, leaving their subscription active. Yafee advises waiting 5 minutes after cancelling, then logging back into your account to verify that your subscription status has changed to "Cancelled" or "Downgrade to Free". If your status hasn't updated, repeat the cancellation steps or contact LingQ support.
Mistake 3: failing to request a refund in writing
If you believe you're entitled to a refund under consumer protection law, do not rely on a cancelled subscription alone. Send LingQ a written refund request by email to their support address, citing the Consumer Protection (Fair Trading) Act and the specific reason you believe a refund is due. Keep a copy of this email and LingQ's response. Without written documentation, CASE has less evidence to support your complaint if escalation becomes necessary.
Mistake 4: ignoring renewal reminders
Some users cancel successfully but then receive an unexpected charge weeks later when a renewal processes. This typically occurs if the cancellation processed at the end of your billing cycle rather than immediately. Check your email for a renewal reminder before your next billing date. If you receive an unexpected charge after cancellation, contact your payment platform (Apple, Google, or your bank) immediately and request a dispute. Then contact CASE to lodge a formal complaint if necessary.
After cancellation: what to do next
Once you've cancelled successfully, a few important steps protect your interests and ensure clarity going forward.
Step 1: verify the cancellation in writing
Save your cancellation confirmation email in a dedicated folder or take a screenshot. This email serves as proof that you cancelled on a specific date and prevents disputes about whether the cancellation was processed. If LingQ later charges you after cancellation, this email is your evidence of cancellation.
Step 2: monitor your next billing cycle
Mark your calendar for the date when your subscription would normally renew. On that date or the following day, check your bank or credit card statement to confirm that no charge appeared. If a charge does appear after you cancelled, contact your bank immediately to dispute the transaction. Then email LingQ support with your cancellation confirmation and ask for an explanation. If LingQ admits the charge was an error, request a refund within 14 days.
Step 3: document your refund claim (if applicable)
If you're pursuing a refund under consumer protection law, compile a file containing: (a) your original receipt or invoice, (b) a screenshot of the cancellation confirmation, (c) any emails exchanging with LingQ about refund eligibility, (d) evidence of any service failures or misleading claims, and (e) a timeline of all key events. This documentation strengthens your case if you escalate to CASE.
Step 4: know when to escalate to CASE
If LingQ does not respond to your refund request within 14 days, or if the company refuses a refund you believe you're entitled to, file a complaint with the Consumer Association of Singapore (CASE). CASE offers free mediation and can investigate whether LingQ breached the Consumer Protection (Fair Trading) Act. You can file a complaint online at case.org.sg or visit CASE's office in person. Yafee advises submitting your entire documentation file when you lodge your CASE complaint.
Comparison: keep your subscription versus cancel
Before you cancel, weigh the benefits of continuing your subscription against your reasons for leaving.
| Factor | Keep LingQ Premium | Cancel and switch |
|---|---|---|
| Cost | SGD 14.99/month or SGD 89.99/year | SGD 0 (Free plan) or alternative service |
| Learning approach | Immersion-focused, content import, tracking | Structured lessons, instructor-led, or other method |
| Learning goal match | High if you want flexibility and control | Consider if structure or guided lessons suit you better |
| Data retention | Retain vocabulary and progress indefinitely | Read-only access to past data after cancellation |
| Refund opportunity | Not applicable (continuing payments) | 7-day cooling-off window from purchase date |
Downgrading to Free is a middle ground: you retain access to basic lessons and read-only vocabulary data without paying, and you can reactivate Premium later if your priorities change.
LingQ contact details and escalation address
If you need to contact LingQ to dispute a charge or pursue a refund beyond the cancellation process, use these contact channels.
Primary contact address for LingQ
Correspondence regarding billing disputes or refund claims should be directed to LingQ's registered office. The company operates under LingQ Languages Ltd, with a Singapore legal entity registered as LingQ Tradings Pte Ltd. For customer service inquiries, use LingQ's support email (available on their website contact page) or submit a support ticket through your LingQ account dashboard. For formal legal correspondence, send a registered letter to the LingQ Tradings Pte Ltd registered address in Singapore (confirm the exact address on the ACRA (Accounting and Corporate Regulatory Authority) business registry or LingQ's Privacy Policy). Yafee advises keeping a copy of any correspondence you send to LingQ.
Escalation to consumer protection authorities
If LingQ does not respond to your refund claim within 14 days, or if you believe the company has breached the Consumer Protection (Fair Trading) Act, escalate your complaint to the Consumer Association of Singapore (CASE). CASE is the primary consumer protection body in Singapore and can mediate disputes or investigate unfair trading practices. You can reach CASE online at case.org.sg, by phone, or in person at their office. Provide CASE with your original receipt, cancellation confirmation, all email correspondence with LingQ, and a written summary of your claim. Yafee has supported thousands of consumers in resolving subscription disputes by escalating through CASE when direct negotiation fails.
Conclusion: take control of your LingQ subscription
Cancelling LingQ is a straightforward process once you identify the platform where you subscribed and follow the correct steps. Whether you cancel through Apple App Store, Google Play, or LingQ's website directly, you receive a confirmation email that protects your interests if disputes arise. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act guarantee clear billing information, honest terms, and a 7-day cooling-off window for initial purchases. If LingQ refuses a refund you believe you're entitled to, escalate through the Consumer Association of Singapore and provide detailed documentation of your claim.
Yafee exists to translate consumer law into practical action, and cancelling LingQ is no exception. By understanding your rights, following the correct cancellation steps for your platform, and documenting every interaction with LingQ, you protect yourself from unexpected charges and strengthen any refund claim. Visit Yafee.com today to access guides for cancelling hundreds of online services, each grounded in local consumer protection law and written by legal specialists who understand your rights.
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