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Frequently asked questions
Cancel Kiwico: The Right Way
How to cancel KiwiCo in singapore: your legal rights and step-by-step procedure
What KiwiCo is and how subscriptions work
KiwiCo delivers hands-on STEM and creative project boxes designed to build learning skills in children from infants through teenagers. Each subscription box contains materials, instructions, and project guides intended to spark curiosity and engagement at home.
You choose between two subscription models at checkout. Monthly auto-renewing subscriptions charge your card automatically every 30 days until you cancel. Fixed-term prepaid plans run for 1, 3, 6, 12, 24, or 36 months without automatic renewal and expire naturally at the end of the term. Your choice at purchase determines your billing cycle and cancellation eligibility.
KiwiCo pricing in singapore
KiwiCo publishes all prices in USD on kiwico.com. The SGD amount charged to your Singapore bank account depends on your card issuer's currency conversion rate at the time of transaction. Do not rely on third-party SGD estimates; always check your bank statement for the actual charge. Current pricing varies by box type and subscription length, so verify rates directly on the KiwiCo website before purchasing.
Why you might cancel KiwiCo
You may cancel for legitimate reasons: your child's interests have changed, budget constraints, unopened boxes accumulating, or dissatisfaction with box quality. Stopping a subscription should be straightforward, and Yafee is here to ensure you understand exactly how to proceed without losing unnecessary money.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including subscriptions. Understanding these statutory rights empowers you to hold KiwiCo accountable if problems arise during cancellation or delivery.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, goods and services must be of merchantable quality, fit for purpose, and delivered as described. If a KiwiCo crate arrives damaged, defective, or materially different from what was advertised, you have the right to a refund or replacement. KiwiCo cannot simply refuse a refund for a faulty product, nor can third-party platforms override your statutory rights.
If you cancel before your next billing cycle and KiwiCo charges you anyway, or if a crate fails to arrive entirely, you can demand a refund under consumer protection law. Subscription payments are typically final once processed unless the service was not delivered or was faulty. Keep your receipt and all communication records as evidence if you need to escalate a dispute.
Escalation and dispute resolution
If KiwiCo refuses to honour your cancellation request or disputes a refund claim, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or telephone 6100 0315. CASE mediates disputes at no cost to you and carries significant influence over trader behaviour. Lodge your complaint within one year of the incident for the strongest legal position.
Yafee recommends keeping screenshots of your account settings, cancellation confirmation emails, and bank statements. This documentation strengthens your case if CASE must intervene on your behalf.
How to cancel KiwiCo: step-by-step procedure
Cancellation must happen directly on the KiwiCo website at kiwico.com. Attempting to cancel through your mobile app store will not stop your charges, and this is a critical mistake that catches many subscribers off guard.
Step 1: log in to your KiwiCo account
Visit kiwico.com and log in using your registered email address and password. Ensure you are on the official KiwiCo website, not a third-party reseller or app store.
- Enter your email address in the login field
- Enter your password and click "Sign In"
- If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email
Step 2: navigate to your account settings
Once logged in, locate your account dashboard or subscription management page. The exact menu label varies, but you are looking for "Account," "Subscriptions," "Billing," or "My Orders."
- Click your profile icon or username in the top-right corner
- Select "Account Settings" or "My Account"
- Look for a section labelled "Active Subscriptions" or "Billing & Subscriptions"
Step 3: locate your active subscription
Your account dashboard displays all active and past subscriptions. Find the subscription you wish to cancel and note the box type, renewal date, and subscription tier.
- Identify which box (Maker Crate, Tinker Crate, Doodle Crate, etc.) you are cancelling
- Note the next billing date to confirm you understand when charges would occur
- Check whether your plan is monthly auto-renewing or fixed-term prepaid
Step 4: select the cancellation option
Click the subscription you wish to cancel. A dropdown menu or new page should display options including "Pause," "Skip," or "Cancel Subscription." Select "Cancel Subscription" explicitly; do not select "Skip" or "Pause," as these do not stop future charges.
- Click the three-dot menu or "Manage Subscription" button next to your active box
- Select "Cancel Subscription" from the menu
- Do not proceed with "Skip" or "Pause" unless you intend to resume later
Step 5: confirm your cancellation reason
KiwiCo may ask you to select a reason for cancellation (e.g., "Too expensive," "Not interested," "Child outgrew the box"). This step is optional for your cancellation to take effect, but answering helps KiwiCo improve its service. Your response does not affect your legal right to cancel.
- Select a reason if prompted, or select "Other" if none apply
- Leave any optional comment field blank unless you wish to provide feedback
- Click "Proceed" or "Confirm Cancellation"
Step 6: review the cancellation confirmation
KiwiCo displays a final confirmation screen showing your cancellation effective date. Read this carefully. If your next billing date is in 5 days, your cancellation prevents that charge. If you have already received a box this month, you are not entitled to a refund of that charge unless the box was faulty or missing.
- Note the exact date your subscription ends
- Confirm no further charges will occur after that date
- Screenshot this confirmation for your records
Step 7: confirm cancellation by email
KiwiCo sends a cancellation confirmation email to your registered address within 24 hours. Check your inbox and spam folder. This email is your proof of cancellation and is critical if you later dispute a charge. Retain this email indefinitely.
- Check your email inbox for a message titled "Subscription Cancelled" or similar
- If no email arrives within 24 hours, log back into kiwico.com and verify your subscription status shows "Cancelled"
- If the status remains "Active," contact KiwiCo customer support immediately
What happens after cancellation
Your subscription ends on the date KiwiCo confirms. You will not receive any more boxes after that date, and no further charges will appear on your bank statement. However, you must monitor your account for at least 30 days to ensure no erroneous charges occur.
Monitoring your cancellation
Log back into kiwico.com two weeks after your cancellation date to confirm your subscription status displays "Cancelled" or "Inactive." Check your bank statement for the same period. If KiwiCo charges you after the confirmed cancellation date, you have grounds to demand a refund under consumer protection law.
Retaining your account access
Cancelling your subscription does not delete your account. You retain access to your order history, project instructions, and past communications. If you wish to resubscribe in the future, you can do so by logging in and selecting a new plan. Yafee recommends keeping your account active for at least 12 months after cancellation in case you need to reference past orders or disputes.
Refunds and charges after cancellation
Subscription payments are final once processed, unless the service was not delivered or was faulty. Nevertheless, specific refund scenarios require careful examination.
When KiwiCo must refund you
KiwiCo must refund you in these circumstances:
- A box arrives damaged, defective, or with missing items
- A box fails to arrive within the stated delivery timeframe
- You cancel before your billing date and KiwiCo charges you anyway
- You purchased a fixed-term plan and the service was not delivered as described
When KiwiCo will not refund you
KiwiCo will not refund you in these circumstances:
- A box arrived on time and in good condition, but your child did not enjoy the project
- You change your mind after receiving the box
- You purchased a fixed-term prepaid plan and now wish to exit early (unless a refund policy applies)
- You cancel mid-month but had already received a box that month
How to request a refund
Contact KiwiCo customer support directly via kiwico.com/contact or the email address on your invoice. Provide your order number, subscription details, and reason for the refund request. Retain all correspondence. If KiwiCo denies your claim unreasonably, escalate to CASE using your communication records as evidence.
KiwiCo subscription pricing comparison table
This table summarises typical KiwiCo pricing in USD as of the latest update. All charges convert to SGD at your bank's prevailing rate. Verify current prices on kiwico.com before subscribing.
| Subscription plan | Frequency | Cost (USD) | Auto-renew? | Cancellation policy |
|---|---|---|---|---|
| Monthly | Every 30 days | $20-$25 per box | Yes | Cancel anytime before next billing date |
| 3-month prepaid | 3 boxes upfront | $55-$70 | No | No refund if cancelled early |
| 6-month prepaid | 6 boxes upfront | $110-$140 | No | No refund if cancelled early |
| 12-month prepaid | 12 boxes upfront | $220-$280 | No | No refund if cancelled early |
| 24-month prepaid | 24 boxes upfront | $440-$560 | No | No refund if cancelled early |
| 36-month prepaid | 36 boxes upfront | $660-$840 | No | No refund if cancelled early |
Common cancellation mistakes to avoid
Cancellation is usually straightforward, but several pitfalls catch unwary subscribers. Understanding these traps helps you protect yourself and avoid unexpected charges.
Mistake 1: cancelling through your app store instead of the KiwiCo website
If you subscribed through Apple App Store or Google Play, you might assume you can cancel there. This is incorrect. App store cancellations do not stop KiwiCo's billing on its own systems. You must cancel directly on kiwico.com. Many subscribers discover this error only after a surprise charge appears on their bank statement weeks later.
Mistake 2: confusing "Skip" with "Cancel"
The KiwiCo dashboard offers "Skip," "Pause," and "Cancel" options. "Skip" defers one month's shipment but leaves your subscription active and charges you the following month. "Pause" temporarily stops shipments but resumes automatically after the pause ends. Only "Cancel" stops all future charges permanently. Selecting the wrong option is a common error.
Mistake 3: not confirming cancellation in writing
Cancelling online is instantaneous, but always screenshot your confirmation screen and save the cancellation email from KiwiCo. If a charge appears after cancellation, you need written proof that you cancelled. Without this evidence, disputing the charge becomes significantly harder.
Mistake 4: cancelling after the billing date
If your monthly auto-renewing subscription renews on the 15th of each month and you cancel on the 16th, that month's charge has already processed. You are not entitled to a refund for a charge that occurred before your cancellation took effect. Cancel at least one day before your renewal date to prevent the next charge.
Mistake 5: forgetting to monitor your account after cancellation
Cancellation is not always permanent. Technical errors or system glitches occasionally cause erroneous charges after cancellation. Check your bank statement 14 days after your cancellation effective date. If an unexpected charge appears, contact KiwiCo immediately and escalate to CASE if necessary. Yafee recommends this precaution for all subscription cancellations, not just KiwiCo.
When to keep your KiwiCo subscription versus when to cancel
Deciding whether to cancel requires balancing your child's engagement, budget, and educational value. This table outlines common scenarios.
| Scenario | Keep subscription? | Cancel? |
|---|---|---|
| Child actively completes projects and requests more boxes | Keep | |
| Boxes pile up unopened for 2+ months | Cancel | |
| Child has outgrown the age group | Cancel and upgrade to next tier | |
| Budget tightened due to unexpected expense | Cancel or downgrade temporarily | |
| You are unsure but willing to pause delivery temporarily | Use "Skip" for one month, then decide | |
| Boxes frequently arrive late or damaged | Cancel and demand refund under consumer protection law |
How yafee can help you cancel subscriptions
Yafee is a subscription management platform that helps consumers understand their cancellation rights and execute cancellations safely. Yafee has helped thousands of consumers cancel unwanted subscriptions, avoid surprise charges, and recover overcharges through structured guidance and legal framework support.
When you use Yafee, you receive step-by-step instructions tailored to your specific service, alerts if refunds are owed to you, and escalation templates if a company refuses your cancellation. Yafee integrates consumer protection law into every recommendation, ensuring your rights under the Consumer Protection (Fair Trading) Act are upheld.
Furthermore, Yafee maintains a database of cancellation addresses, customer support contacts, and known procedural traps for hundreds of services, including KiwiCo. By accessing Yafee's guidance before you cancel, you avoid the common mistakes outlined above and protect yourself against erroneous post-cancellation charges.
Contact information and cancellation address for KiwiCo
For customer support inquiries, cancellation issues, or refund disputes, contact KiwiCo using the following methods:
- Website support: kiwico.com/contact
- Email support: Check your account dashboard or invoice for the support email address
- Mailing address (US headquarters): KiwiCo, 1500 N. Vine Street, Los Angeles, CA 90028, United States
- Singapore complaints: Consumers Association of Singapore (CASE), 170 Ghim Moh Road, Singapore 279621. Telephone: 6100 0315. Website: www.case.org.sg
In accordance with the Consumer Protection (Fair Trading) Act, you retain the right to lodge a complaint with CASE if KiwiCo refuses to honour your cancellation or disputes a refund claim. CASE operates at no cost to you and will mediate the dispute on your behalf. Consequently, always retain your cancellation confirmation email and all correspondence with KiwiCo before escalating to CASE.
Yafee has designed this guide to translate complex consumer protection law into actionable steps you can execute today. Whether you are cancelling because your budget changed, your child has outgrown the service, or you received a damaged box, your statutory rights in Singapore protect you. Yafee recommends using this step-by-step procedure, avoiding the common mistakes outlined above, and keeping all evidence in case you need to escalate a dispute. Your cancellation request is valid under law, and no company can legally retain your money after you have cancelled in accordance with the terms of service.