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Cancel Headway: Your Step-by-Step Guide
How to cancel Headway in singapore: your legal rights and step-by-step method
What Headway is and why you might cancel
Headway is an educational subscription app that delivers condensed summaries of non-fiction books, enabling rapid learning across iOS, Android, and web platforms. You pay a recurring fee to unlock premium features and unlimited access to the library. Whether you've completed your learning goals, switched to a competitor, or simply want to pause your subscription, understanding the cancellation process and your legal protections is essential.
At Yafee, we help thousands of Singapore-based consumers navigate subscription cancellations with confidence. This guide walks you through every cancellation method, what happens to your account after cancellation, and how Singapore's consumer protection laws work in your favour.
Headway's subscription model in singapore
Headway operates across multiple platforms, and your cancellation route depends on where you subscribed. You may have purchased through Apple's App Store (iOS), Google Play (Android), or directly via the Headway website. Each platform has its own subscription management system, so identifying your purchase point is your first step toward a seamless cancellation.
When cancellation makes sense
Many subscribers delay cancellation because they fear hidden charges or a complex process. Stopping your automatic renewal protects you from unwanted recurring deductions and gives you control over your spending. Yafee exists to remove that uncertainty and equip you with clear, actionable steps.
Headway pricing plans in singapore
Your subscription tier and billing cycle determine how much you pay and when your next charge occurs.
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Premium monthly | S$19.48 | 1 month | Testing the service |
| Premium quarterly | S$43.98 | 3 months | Short-term learners |
| Premium semi-annual | S$73.98 | 6 months | Committed users |
| Premium annual | S$88.98 to S$119.98 | 12 months | Long-term subscribers |
These prices are accurate as of 2026 on the Singapore App Store. Always confirm your exact billing period when purchasing, as the App Store sometimes lists multiple price tiers without clearly labelling each cycle length.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act, administered by the Consumers Association of Singapore (CASE), protects your right to cancel subscriptions and protects you from misleading billing practices.
What the law says about automatic renewals
Under the Consumer Protection (Fair Trading) Act, subscription services must obtain your explicit consent before charging you for automatic renewal. Consequently, you have a statutory right to cancel without penalty before your next billing date. In accordance with this framework, you are entitled to a refund of any charges made in violation of this consent requirement. If Headway or the app store refuses your cancellation or charges you after you cancel, you can escalate your complaint to CASE, which investigates consumer disputes at no cost to you.
Your legal position on refunds and charges
You have the right to cancel your subscription at any time. If you cancel before your next billing date, you will not be charged again. Nevertheless, charges already applied to previous billing cycles cannot be refunded unless Headway or the app platform breached consent rules. If you cancel mid-cycle and believe you deserve a partial refund, you can request one from Headway support ([email protected]) or from the app platform (Apple or Google). If they refuse, you can file a formal complaint with CASE, and they will investigate on your behalf at no cost.
How to cancel Headway on iPhone
If you subscribed via Apple's App Store on your iPhone, you must cancel through Apple's subscription management system, not within the Headway app itself.
Step 1: open settings and navigate to your account
- Unlock your iPhone and open the Settings app.
- Tap your name at the top of the screen (your Apple ID card with your photo or initials).
- Select Subscriptions from the menu that appears.
Step 2: find and select Headway
- Scroll through your active subscriptions and locate Headway.
- Tap on Headway to open its subscription details.
Step 3: cancel your subscription
- Tap Cancel Subscription at the bottom of the screen.
- Read Apple's confirmation message, which will tell you your final access date.
- Tap Confirm or Yes to complete the cancellation.
Your access to Headway Premium continues until the end of your current billing cycle. You will not lose features mid-month if you cancel a few days before your renewal date. Furthermore, Apple will send you a confirmation email once the cancellation is complete.
Warning: Simply deleting the Headway app from your phone will not cancel your subscription. Your recurring charge will continue unless you follow these steps and complete the cancellation through Apple's system.
How to cancel Headway on android
If you subscribed via Google Play on your Android device, you must cancel through Google's subscription management system.
Step 1: open google play and access subscriptions
- Unlock your Android device and open the Google Play Store app.
- Tap the profile icon in the top right corner of the screen.
- Select Subscriptions from the dropdown menu.
Step 2: locate and open Headway
- Scroll through your list of active subscriptions.
- Tap on Headway to open its subscription management page.
Step 3: cancel your subscription
- Tap Cancel Subscription at the bottom of the details screen.
- Read Google's confirmation message regarding your final access date.
- Tap Cancel Subscription again to confirm the cancellation.
Google will send you a confirmation email. Your access to Headway continues until the end of your current billing cycle, and no further charges will apply. Consequently, you retain full access to your current subscription period.
How to cancel Headway via email
If you subscribed directly through the Headway website or cannot cancel through an app platform, you can request cancellation by email.
Step 1: prepare your account details
- Gather your email address associated with your Headway account.
- Note your current subscription plan (Premium monthly, quarterly, etc.).
- Locate your most recent invoice or billing confirmation email for reference.
Step 2: send your cancellation request
- Compose an email to [email protected].
- Use a clear subject line such as "Cancellation Request: [Your Email Address]".
- Include your full name, email address, and reason for cancellation (optional but helpful).
- Request confirmation of the cancellation date and your final billing date.
- Send the email.
Step 3: follow up and confirm
- Allow 3 to 5 business days for a response from Headway support.
- Check your email for Headway's cancellation confirmation.
- Verify that no charges appear on your next billing date.
- If you do not hear back after 5 business days, send a follow-up email or file a complaint with CASE (Consumers Association of Singapore).
For business or team (enterprise) cancellations, contact [email protected] instead. This email address handles bulk subscriptions and corporate account terminations.
What happens after you cancel
Understanding what you can still access after cancellation removes confusion and ensures you're not surprised by changes to your account.
Your account status after cancellation
Once you cancel, your Headway account remains active but reverts to free-tier access. You lose access to premium features, including unlimited book summaries, but you can still use the app's free tier if one exists. Consequently, you retain your reading history and account profile, though you cannot download new premium content. Your account will not be permanently deleted unless you separately request account deletion.
Final billing and refund timeline
No charge will be applied after your cancellation date. If you cancel before your renewal date, that date passes without a charge. If you already paid for a future billing cycle and believe you are entitled to a refund (for example, if you cancelled within a statutory cooling-off period), contact [email protected] with your request and proof of cancellation. Refunds are processed at Headway's discretion, but Yafee recommends requesting one in writing within 14 days of cancellation to establish a clear record.
Reactivating your subscription
You can reactivate your Headway subscription at any time by returning to the app or website and purchasing a new subscription plan. Your previous account data will be restored, and no additional steps are required.
Common cancellation mistakes to avoid
Cancellation is straightforward, but a few missteps can delay your request or leave you charged unexpectedly.
Deleting the app instead of cancelling
Removing the Headway app from your device does not cancel your subscription. Your recurring payment will continue until you formally cancel through the app platform (Apple, Google) or via email. Check your billing statements monthly to confirm that no charges appear after your intended cancellation date.
Not confirming cancellation via email
If you cancel through an app platform, save or screenshot the confirmation screen for your records. If you email [email protected] to cancel, keep the confirmation email they send you. These documents prove cancellation if a dispute arises and protect you when filing a complaint with CASE.
Cancelling too late in your billing cycle
If you cancel after your renewal has processed, you will be charged for the new cycle. Plan your cancellation for at least 3 days before your renewal date to ensure your request is processed in time. Check your App Store or Google Play subscription details to see your exact renewal date.
Missing responses from support
If you email [email protected] and do not receive a response within 5 business days, send a follow-up email with "URGENT" in the subject line. If Headway continues to ignore your request and charges you after cancellation, escalate the matter to CASE immediately. CASE will investigate the complaint and may order Headway to refund your charges.
How to request a refund after cancellation
You may be entitled to a refund if you cancel within a statutory cooling-off period or if Headway charges you after cancellation.
When you can claim a refund
Under the Consumer Protection (Fair Trading) Act, you have the right to a refund if a company charges you without your explicit consent. If you did not consent to a charge, or if the charge occurred after your cancellation, you can request a refund. Additionally, if you cancel within 14 days of your initial purchase (for new subscribers), you may be entitled to a full refund under consumer protection rules. Nevertheless, some purchases may be exempt if you explicitly waived this right, so check your original terms.
How to request a refund from Headway
- Send an email to [email protected] with the subject "Refund Request: [Your Email Address]".
- Include your full name, email address, and the date of the charge you dispute.
- Explain why you believe you are entitled to a refund (e.g., cancelled before the charge, did not consent to renewal).
- Attach a copy of your billing statement or bank statement showing the charge.
- Request a refund within 30 days of the charge.
How to request a refund from apple or google
- Visit the Apple App Store refund page (reportaproblem.apple.com) or Google Play refund page (support.google.com/googleplay/answer/2479637).
- Sign in with your account credentials.
- Locate the charge and select "Report a problem".
- Choose "I'd like a refund" and explain the issue.
- Submit your request.
Apple and Google typically process refund requests within 5 to 10 business days. In accordance with their policies, they may grant refunds for unauthorised charges or charges incurred after cancellation.
Escalating to CASE if a refund is refused
- File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
- Provide CASE with your cancellation confirmation, billing statements, and copies of all emails sent to Headway or the app platform.
- CASE will investigate at no cost to you and may mediate a resolution.
- If mediation fails, CASE can refer your complaint to the Small Claims Tribunal if your refund claim is under SGD 10,000.
CASE's intervention is free and carries significant weight. Consequently, most companies honour refund requests once CASE becomes involved.
Cancellation contact details and support addresses
Yafee has consolidated the official Headway contact channels for cancellation requests and complaints.
Headway support channels
| Channel | Contact | Best for |
|---|---|---|
| General support and cancellation | [email protected] | All cancellation and account inquiries |
| Enterprise and team cancellations | [email protected] | Business subscriptions and bulk accounts |
| Apple App Store refunds | reportaproblem.apple.com | iOS subscription refund requests |
| Google Play refunds | support.google.com/googleplay | Android subscription refund requests |
| Consumer complaint (CASE) | case.org.sg or 6100 0315 | Unresolved refunds or billing disputes |
When you email [email protected], include your full name, account email, and subscription details to speed up the response. Furthermore, keep all confirmation emails for your records, as they serve as proof of cancellation should a dispute arise.
Protecting yourself from unexpected charges
Yafee recommends several practical steps to safeguard your account after cancellation.
Monitor your billing statements
Review your bank or credit card statements monthly for the first three months after cancellation. If a Headway charge appears after your cancellation date, contact your bank immediately to dispute the charge. Your bank will investigate and may recover the funds within 30 to 60 days. Furthermore, notify [email protected] of the erroneous charge and request a manual refund.
Save your cancellation confirmation
Screenshot or print the cancellation confirmation screen from Apple, Google, or Headway. Store these documents securely so you can produce them if a dispute arises. Yafee has helped thousands of consumers avoid lengthy refund disputes by maintaining clear cancellation records.
Update your payment method
If you suspect Headway may retry a charge, remove the subscription payment method from your App Store or Google Play account temporarily. You can re-add it later when you are ready to purchase a new subscription. This step prevents accidental re-billing if Headway's system fails to register your cancellation.
Summary and next steps
Cancelling Headway in Singapore is straightforward when you follow the correct procedure for your subscription platform. Whether you subscribed via Apple, Google, or directly through Headway's website, you now have a clear method to cancel, claim refunds if entitled, and escalate disputes to CASE if necessary. Your rights under the Consumer Protection (Fair Trading) Act protect you from unauthorised charges and automatic renewal practices.
The key steps are simple: identify where you subscribed, follow the platform-specific cancellation steps, confirm the cancellation via email, and monitor your billing statements. If Headway charges you after cancellation or refuses a refund you believe you are entitled to, CASE will investigate at no cost. Yafee has helped thousands of consumers cancel subscriptions and recover erroneous charges by providing clear, legally-grounded guidance and supporting them through the escalation process. Visit Yafee today to access additional cancellation guides and consumer protection resources tailored to Singapore.