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Frequently asked questions
Cancel Byju'S: The Right Way
How to cancel byju's in singapore and reclaim your money
Why you might want to cancel byju's and what you should know first
Byju's is an education technology platform delivering K-12 lessons, competitive exam preparation, and interactive app-based learning through monthly subscriptions, annual plans, and bundled device packages. If you subscribed in Singapore, you may have purchased a monthly or annual app plan, a limited-offer course bundle, a tablet bundle, or a home tuition program. Cancelling Byju's is straightforward once you identify which product you own and follow the correct cancellation route for your situation.
Many Singapore users subscribe for the free trial, forget to cancel before it expires, or discover the teaching methodology does not align with their child's learning style. Others notice unexpected recurring charges or find the service does not match marketing promises. The good news is that Byju's operates clear cancellation pathways. You may qualify for a full refund if you act within 14 days of purchase or activation. Yafee understands the frustration of unwanted subscriptions, and we help thousands of consumers navigate cancellations every month.
When you should cancel byju's immediately
Cancel without delay if you notice unauthorised recurring charges, if the app's teaching approach does not suit your child's needs, or if the service promised in advertisements does not match what you received. Cancel equally urgently if you subscribed through a free trial and the trial period expires without your explicit consent to a paid plan.
Product types available to singapore customers
Byju's offers four main product categories in Singapore. The Learning App subscription (monthly or annual, available on iOS and Android) is the most common. Limited Offer Products are course bundles sold with device packages or standalone. Home Tuition programs pair online lessons with scheduled in-person sessions. Device bundles include tablets or other hardware bundled with educational content. Your cancellation method depends entirely on which product type you own, so identifying your purchase category first prevents wasted effort.
Pricing and refund timelines for singapore users
Byju's publishes pricing in USD; the estimates below convert at approximately 1 USD to 1.35 SGD. Your actual charge may vary depending on app store taxes, payment method surcharges, and currency fluctuations at the time of billing.
| Product type | Estimated price (SGD) | Billing cycle | Free trial | Refund window |
|---|---|---|---|---|
| Learning App monthly | ~S$13.50 | Monthly | 14 days | 14 days from first charge |
| Learning App annual | ~S$135.00 | Annually | 14 days | 14 days from first charge |
| Limited Offer course bundle | Varies (typically S$67-S$200) | One-time purchase | N/A | 14 days from activation |
| Tablet or device bundle | Varies (typically S$200+) | One-time purchase | N/A | 14 days from delivery (device undamaged) |
| Home Tuition program | Varies (bespoke pricing) | Per term or semester | N/A | 14 calendar days from orientation session |
Your consumer rights under singapore law
Your right to cancel a distance contract, including digital services like Byju's, is protected under the Consumer Protection (Fair Trading) Act (CPFTA), Chapter 52A of the Singapore Statutes. This legislation grants you a statutory right to cancel most distance contracts (contracts concluded without face-to-face interaction) within 14 days of the contract date or, for services, within 14 days of the day the contract is concluded. For goods, the 14-day period runs from the day you receive the product in good condition.
Furthermore, under the CPFTA, Byju's must provide you with clear information about cancellation rights before you purchase. If they fail to do so, your cancellation rights may extend beyond 14 days. Consequently, if Byju's did not explicitly state your cancellation window at the point of sale, you retain strong legal grounds to demand a refund even outside the standard period.
Your legal position
You have a statutory right to cancel a Byju's subscription or purchase within 14 days of the contract date at no cost, except for fees directly linked to the service already provided (such as lessons already delivered). The burden of proof lies with Byju's to demonstrate that you received notice of cancellation terms. If you cancel within 14 days, you are entitled to a full refund unless you have already used a substantial portion of the service. If Byju's refuses your refund request, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and enforces consumer rights on your behalf.
How to cancel byju's app subscriptions on iOS
If you subscribed to the Byju's Learning App through Apple's App Store, you must cancel your subscription via Apple's settings, not through Byju's website or email. This is the fastest and most legally documented cancellation method for app-based subscriptions on iOS devices.
Step 1: open your apple account settings
- Launch the Apple App Store app on your iPhone or iPad.
- Tap your profile icon or initials in the top right corner of the screen.
- From the menu, select "Subscriptions."
Step 2: locate and select the byju's subscription
- Find "BYJU'S Learning App" in your subscriptions list.
- Tap the subscription entry to open its details page.
- Review the renewal date and price to confirm you have selected the correct subscription.
Step 3: cancel and confirm
- Tap "Cancel Subscription" at the bottom of the screen.
- Select your cancellation reason from the dropdown menu (optional, but helps Apple's records).
- Confirm the cancellation by tapping "Confirm" when prompted.
- You will receive an on-screen confirmation message and an email from Apple within minutes.
- Critical: Your subscription remains active until the end of the current billing cycle. You do not lose access immediately after cancellation.
- Pro tip: Take a screenshot of the confirmation message as proof of cancellation, in case you dispute a future charge.
What happens after you cancel on iOS
Apple processes the cancellation immediately in its system, but you retain access to the Byju's app until your paid period expires. Do not delete the Byju's app; deletion does not cancel the subscription and may prevent you from accessing the content you have already purchased. Instead, leave the app installed and simply stop using it. Byju's will not attempt to charge you again after your current period ends.
How to cancel byju's app subscriptions on android
If you subscribed through Google Play Store, you must cancel via Google Play settings on your Android device or through your Google account online. This method applies whether you purchased monthly or annual plans.
Step 1: open google play store settings on your device
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Play account."
- From the menu, tap "Subscriptions."
Step 2: find and select byju's subscription
- Scroll through your active subscriptions and locate "BYJU'S Learning App."
- Tap the subscription to open its details page.
- Verify the renewal date, price, and plan type before proceeding.
Step 3: cancel the subscription
- Tap "Cancel subscription."
- Read the cancellation notice and any retention offers Google may display.
- Confirm cancellation by tapping "Cancel subscription" again.
- Important: Google will send you a confirmation email within minutes. Check your inbox and spam folder to ensure the cancellation email arrived.
- Pro tip: Screenshot the confirmation screen as backup evidence of your cancellation request.
Cancel via web browser if your device is unavailable
- Visit play.google.com in any web browser on a computer or phone.
- Sign in with the same Google account you used to subscribe to Byju's.
- Click your profile icon in the top right, then select "Manage your Google Play account."
- Navigate to "Subscriptions" and follow steps 2 and 3 above.
After cancellation via Google Play, your subscription terminates at the end of the current billing period. You retain access to the app until that date. Do not uninstall the app immediately, as you may lose access to content you have purchased.
How to cancel limited-offer products and device bundles
Limited Offer Products and device bundles (such as tablets bundled with courses) are one-time purchases, not recurring subscriptions. Cancellation and refunds are governed by different rules than app subscriptions, and you must contact Byju's directly via email.
Step 1: gather your purchase documentation
- Locate your order confirmation email from Byju's. It will contain your Order ID, purchase date, and product description.
- Note the exact date you received the product or the date of activation, as the refund window runs from this date.
- If you purchased a device bundle, confirm the device is undamaged and in original condition. Device damage may void your refund eligibility.
Step 2: draft your cancellation email
- Compose an email to [email protected] with the subject line "Cancellation Request - [Your Order ID]."
- Include the following information:
- Your full name and registered email address.
- Your Order ID (from the confirmation email).
- The product name and purchase date.
- The date you received or activated the product (if different from purchase date).
- Your cancellation reason (optional but recommended).
- Your preferred refund method (original payment card, bank transfer, or Byju's account credit).
- Keep the email brief, factual, and professional. Avoid emotional language; stick to the legal and commercial facts.
Step 3: send your request and retain proof
- Send the email to [email protected] from the email address registered with your Byju's account.
- Immediately take a screenshot of the sent email, including the timestamp and recipient address.
- Save the email in a dedicated folder for reference.
- Timeline: Byju's typically acknowledges cancellation requests within 24-48 hours and processes refunds within 5-10 business days, though processing times may vary.
- Pro tip: If you do not receive a response within 48 hours, resend your request or follow up by email to ensure your message was not filtered as spam.
What to expect after submitting your cancellation request
Byju's will confirm receipt of your cancellation request and verify that you are within the 14-day refund window. If you are within this window, you will receive approval for your refund. If you purchased a device bundle and the device is undamaged, Byju's may instruct you to return the device before processing the refund, or they may deduct return shipping costs from your refund amount. Refunds typically appear in your original payment account within 5-10 business days after approval, though your bank may take an additional 1-3 days to process the deposit.
How to cancel home tuition programs
Home Tuition programs pair app-based lessons with in-person sessions scheduled by Byju's. Cancellation requires direct contact with your program manager and follows a distinct legal timeline.
Step 1: identify your cancellation window
- Locate your Home Tuition contract or welcome email from Byju's. It will specify the date of your orientation session (your first scheduled meeting).
- Count 14 calendar days from the orientation date. This is your cancellation deadline under the CPFTA.
- If you are past 14 days but believe you have grounds for cancellation (service failure, misleading information, or unauthorised charges), you retain cancellation rights under consumer protection law.
Step 2: contact your home tuition program manager
- Send an email to [email protected] (or ask your program manager for the dedicated cancellation email).
- Include your full name, phone number, program start date, and orientation date in your cancellation request.
- State clearly that you are requesting cancellation within 14 days of orientation or cite the specific reason for cancellation if you are outside this window (for example, "promised tutor was not provided" or "service quality does not match contract description").
Step 3: request written confirmation and refund timeline
- Ask Byju's to confirm in writing (email) the exact date your program is terminated.
- Request clarification on refund calculation: whether you will be charged for lessons already delivered and when the refund will be processed.
- Important: Byju's may deduct the cost of lessons already delivered from your refund if you cancel after receiving instruction, even within the 14-day window.
- Pro tip: If you cancel before your first scheduled tuition session, you may be entitled to a full refund with no deductions.
How to claim a refund if byju's refuses your cancellation
If Byju's denies your cancellation request, does not respond within 14 days, or processes a partial refund when you believe you are entitled to a full refund, you have escalation options under Singapore consumer law.
Step 1: send a formal demand letter
- Compose a professional letter (email or postal mail) addressed to Byju's customer service, citing the Consumer Protection (Fair Trading) Act, Chapter 52A, Section 14 (your statutory cancellation right).
- Include:
- Your order number and purchase date.
- The date you submitted your cancellation request.
- A clear statement that you are within or believe you are within the 14-day cancellation window.
- The refund amount you are claiming and the calculation method.
- The date by which you expect Byju's to respond (typically 7-10 days).
- Attach copies of your order confirmation, cancellation email, and any responses from Byju's.
- Send this letter via email to [email protected] and to Byju's general customer service address. Keep proof of delivery.
Step 2: file a complaint with the consumers association of singapore (CASE) if byju's does not respond
- Visit the CASE website at case.org.sg and download the complaint form or file your complaint online.
- Provide CASE with:
- Your full contact details.
- A detailed narrative of your purchase, cancellation request, and Byju's response (or lack thereof).
- Copies of all relevant emails, order confirmations, and communications with Byju's.
- The refund amount you are claiming.
- CASE will investigate on your behalf, contact Byju's, and attempt to mediate a resolution. If mediation fails and CASE determines Byju's has breached consumer law, CASE will refer the matter to the Small Claims Tribunal (if the claim is under S$10,000) or advise you on further legal action.
- No fee is charged by CASE for this service. CASE is the official consumer watchdog in Singapore and has the authority to compel businesses to comply with consumer protection law.
Step 3: small claims tribunal (if applicable)
If your refund claim is below S$10,000 and CASE is unable to resolve the dispute, you may file a claim directly with the Small Claims Tribunal. The process is informal and does not require a lawyer. Tribunal fees are minimal (typically S$10-S$50), and if you win, Byju's will pay your fees and the full refund amount.
Common mistakes to avoid when cancelling byju's
Cancellation anxiety is natural, but most mistakes stem from overlooking straightforward procedural steps. Here are the pitfalls to avoid, and how to sidestep them.
Mistake 1: deleting the app instead of cancelling the subscription
Many users believe uninstalling the Byju's app cancels the subscription. It does not. Deleting the app leaves the subscription active; Byju's will continue to charge you monthly or annually. You must cancel through Apple App Store or Google Play Store settings, not through your device's app management settings.
Mistake 2: missing the 14-day refund window
The refund deadline is strict: 14 days from the purchase date for subscriptions, and 14 days from delivery or activation for products and programs. A single day late, and you forfeit refund eligibility (though you retain the right to cancel future charges). Mark your calendar immediately after purchase. If you are close to the deadline, email your cancellation request now.
Mistake 3: contacting the wrong email address
Byju's operates multiple support email addresses. Sending your cancellation request to [email protected] may result in delays or misrouting. Always use [email protected] for cancellation requests. Limited Offer Products require this address specifically. General support requests go to [email protected], but cancellations do not.
Mistake 4: failing to retain proof of cancellation
Screenshots, email confirmations, and CASE case numbers are your legal proof. If Byju's later claims you never cancelled and charges you again, you need documented evidence. The burden of proof is on you to demonstrate you submitted a valid cancellation request in time.
Mistake 5: accepting partial refunds without question
If Byju's offers a partial refund, ask for a detailed breakdown of what they deducted and why. Many deductions (such as "processing fees" or "administrative charges") are not permitted under Singapore law for distance contracts. Yafee advises you to challenge unjustified deductions in writing before accepting the offer.
After you cancel: what happens next
Cancellation is not instantaneous, and understanding the post-cancellation timeline prevents confusion and unnecessary follow-up calls.
Immediate after cancellation
For app subscriptions cancelled via Apple App Store or Google Play, you retain access to Byju's content until the end of your current billing cycle. You will not be charged again after that date. For Limited Offer Products, device bundles, and Home Tuition, you should receive an acknowledgement email within 24-48 hours. Refunds typically process within 5-10 business days but may take longer depending on your bank.
Tracking your refund
If you cancelled a subscription and your billing date has passed, check your bank or card statement to confirm no new charge appears. If Byju's charged you after your cancellation date, contact your bank or card issuer immediately and dispute the charge as unauthorised. Most card companies reverse fraudulent charges within 5-10 business days. For Limited Offer Products, follow up with Byju's if you do not see the refund within 10 business days. Email [email protected] with your order number and request confirmation of the refund status.
Reactivating your account later
If you cancelled and later decide to resubscribe, you will create a new account or subscription from scratch. Your previous data, bookmarks, and progress may not transfer automatically. Contact Byju's at [email protected] before resubscribing if you want to understand data retention policies.
Comparison: your cancellation options at a glance
| Product type | Cancellation method | Processing time | Refund window | Difficulty level |
|---|---|---|---|---|
| App subscription (iOS) | Apple App Store settings | Immediate (access until billing date) | 14 days from first charge | Easy |
| App subscription (Android) | Google Play Store settings | Immediate (access until billing date) | 14 days from first charge | Easy |
| Limited Offer Product | Email [email protected] | 24-48 hours acknowledgement; 5-10 days refund | 14 days from activation | Moderate |
| Device bundle | Email [email protected] (return device may be required) | 5-10 days refund (after device return inspection) | 14 days from delivery | Moderate |
| Home Tuition program | Email [email protected] with program manager | 24-48 hours acknowledgement; 5-10 days refund | 14 days from orientation | Moderate |
Final checklist: ensure your cancellation is complete
Before you consider your cancellation final, work through this checklist to confirm every step is done.
| Task | Completed? | Notes |
|---|---|---|
| Identified product type (app, bundle, device, or home tuition) | ☐ | Essential - determines cancellation route |
| Confirmed you are within 14-day refund window | ☐ | Count from purchase date or activation date |
| Cancelled subscription via correct app store or emailed [email protected] | ☐ | Screenshot confirmation or email receipt |
| Received acknowledgement email from Byju's (for non-app products) | ☐ | Follow up if no response within 48 hours |
| Refund appeared in bank account (5-10 business days) | ☐ | Check statement; if missing, contact your bank |
| No unauthorised charges after cancellation date | ☐ | Monitor card for 30 days; dispute if found |
Contact information and next steps
Your cancellation request should be directed to Byju's at [email protected]. This email address is specifically monitored for cancellation and refund requests. General support inquiries go to [email protected], but for cancellations, always use the dedicated email above.
If Byju's does not respond within 14 days or refuses your valid refund claim, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315 during business hours. CASE is free, independent, and has legal authority to investigate and compel refunds.
Yafee has helped thousands of consumers cancel unwanted subscriptions, understand their legal rights, and recover refunds. Whether you are cancelling Byju's today or want clarity on your consumer protections, Yafee's cancellation guides provide step-by-step instructions grounded in the law. Visit Yafee at yafee.com to explore cancellation resources for other services, read verified consumer reviews, and access templates for formal demand letters. Yafee's mission is to empower you with legal knowledge and practical tools so you retain control of your subscriptions and finances. Start your cancellation journey today, and let Yafee ensure you reclaim every dollar you are entitled to.