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Frequently asked questions
Cancel Bayyinah: The Right Way to Get Your Refund
How to cancel Bayyinah and claim your refund in singapore
What Bayyinah is and why you might want to cancel
Bayyinah is an online education platform delivering structured courses in Quranic Arabic, Quranic studies, and Islamic education through video lessons and interactive materials. You access content via web or mobile app using a monthly or annual subscription model. Many learners in Singapore value the platform's curriculum, but circumstances shift-work schedules change, learning goals evolve, or you have completed the courses you needed. Whatever your reason, cancelling should be transparent and simple. Yafee exists to guide you through every step with clarity and legal grounding.
Bayyinah's subscription pricing and payment methods
Bayyinah charges SGD 14.98 per month or SGD 149.98 per year for full course access. You can pay directly through their website using Stripe, or via the Apple App Store, Google Play Store, or PayPal. This multi-channel payment structure creates separate cancellation pathways-each with different rules and timelines. Identifying which payment method you used is your first critical step.
Common reasons to cancel your subscription
You might cancel because you have finished your Arabic studies, the subscription no longer aligns with your schedule, or you prefer exploring alternative platforms. Some subscribers cancel after accidental purchases, duplicate charges, or realising the course pace does not suit their learning style. Yafee recognises that whatever prompted your search deserves a straightforward cancellation process backed by legal rights.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific statutory rights when you purchase digital services, including subscriptions to educational platforms.
The 14-day cooling-off period and bayyinah's refund policy
Under the Consumer Protection (Fair Trading) Act, you hold a 14-day statutory right to cancel any digital service contract for any reason and claim a full refund. Bayyinah's published refund policy states that monthly subscriptions are non-refundable, while yearly subscriptions are refundable within 30 days of purchase. This 30-day window for annual plans actually exceeds the statutory minimum, giving you additional protection. Your legal position is anchored in the statute, meaning even if Bayyinah's policy appears restrictive, the law guarantees you at least 14 days to change your mind.
Different rules apply to app store and PayPal subscriptions
If you subscribed through Apple App Store, Google Play Store, or PayPal, those platforms control refund eligibility-not Bayyinah. Apple typically allows refund requests within 14 days of purchase; Google Play operates similarly; PayPal provides its own buyer protection scheme. You must initiate cancellation and refund claims directly in each platform's account settings. Bayyinah cannot process refunds for subscriptions purchased elsewhere. Check your receipt email immediately to confirm which payment method is linked to your account.
Escalation with the consumers association of singapore
If Bayyinah refuses your refund request and you believe it violates the Consumer Protection (Fair Trading) Act, lodge a complaint with the Consumers Association of Singapore (CASE). CASE operates a free mediation service that resolves subscription billing disputes without court involvement in most cases. Retain all receipt emails, cancellation confirmations, and customer support chat logs as evidence. CASE's intervention carries weight because Bayyinah recognises the statutory framework backing your claim.
How to cancel Bayyinah via your web account
If you subscribed directly through Bayyinah's website and pay via Stripe, cancelling takes three steps and gives you immediate control over your subscription.
- Log into your Bayyinah account at the official website using your registered email and password
- If you cannot recall your password, select the "Forgot Password" link on the login page.
- Check your spam and promotions folders if the password reset email does not arrive within two minutes.
- Confirm you are on bayyinah.com and not a phishing site by checking the URL in your browser address bar.
- Navigate to your Account or Profile section, usually accessed via a user icon or "Settings" menu in the top-right corner
- Look for a "Subscription" or "Billing" tab within your account dashboard.
- You may see a summary of your current plan (monthly or annual) and next billing date.
- Select "Cancel Subscription" or "Manage Subscription" and confirm the cancellation
- Bayyinah may ask your reason for cancelling-this is optional feedback, not a barrier to cancellation.
- Complete the final confirmation step and save the cancellation confirmation email Bayyinah sends to your inbox.
- Your access ends on your next billing date, not immediately (check the confirmation for the exact end date).
Your legal position on web cancellations
Once you cancel through your web account, you have exercised your Consumer Protection (Fair Trading) Act right within the 14-day statutory window (or Bayyinah's 30-day window for annual plans). The cancellation confirmation email constitutes written evidence of your withdrawal. If Bayyinah subsequently charges you, that charge violates the Act and Yafee advises you to dispute it immediately through your bank or credit card provider.
How to cancel through apple app store
If you subscribed to Bayyinah via the Apple App Store on iPhone or iPad, Apple controls your subscription and refund eligibility.
- Open the Settings app on your iPhone or iPad and tap your name at the top
- If you use multiple Apple IDs, ensure you select the account associated with the Bayyinah subscription.
- Select "Subscriptions" from the menu
- You will see a list of all active and cancelled subscriptions linked to that Apple ID.
- Tap "Bayyinah" from the subscriptions list
- Confirm the current status shows "Active" or the renewal date.
- Tap "Cancel Subscription" and confirm your choice
- Apple will ask if you want to submit feedback about why you are cancelling-this is optional.
- Your access continues until the current billing period ends; you lose access the day after that date.
- Apple sends a cancellation confirmation to your registered email address within hours.
To request a refund for a recent charge (within 14 days), open Settings > [Your Name] > iTunes & App Stores > tap your Apple ID > View Apple ID > Purchase History. Find the Bayyinah charge, tap "Report a Problem", and select a reason (e.g., "I did not authorise this charge" or "The subscription did not work as expected"). Apple reviews refund requests and typically responds within 48 hours.
How to cancel through google play store
If you subscribed to Bayyinah via the Google Play Store on Android, Google manages your subscription and refund terms.
- Open the Google Play Store app on your Android phone or tablet
- If you cannot locate the app, search for "Google Play Store" in your device's app store.
- Tap your profile icon in the top-right corner and select "Manage your Google Account"
- Alternatively, go directly to Settings > Apps and search for "Google Play Services" to access account settings.
- Navigate to the "Payments and subscriptions" or "Subscriptions" tab
- You will see all active subscriptions, including Bayyinah, with renewal dates.
- Tap "Bayyinah" and select "Cancel subscription"
- Google Play allows you to review your cancellation reason but does not require one.
- Your subscription terminates at the end of your current billing cycle, not immediately.
- Google sends a cancellation confirmation email confirming the end date of your access.
For refunds within 14 days of purchase, open Google Play Store > Profile icon > Manage your Google Account > Payments and subscriptions > Subscriptions > Bayyinah > Report a problem. Google evaluates refund requests based on whether you consumed the service (refunds are typically denied if you accessed substantial course content) but will consider circumstances such as duplicate charges or billing errors.
How to cancel through PayPal
If you linked your PayPal account to Bayyinah for recurring payments, you manage the subscription in PayPal's settings, not in Bayyinah itself.
- Log into your PayPal account at paypal.com
- Use the email and password associated with your PayPal account.
- If you use two-factor authentication, complete the verification step.
- Navigate to Settings > Payments > Manage automatic payments (or "Subscriptions")
- You will see all active subscription agreements linked to your PayPal account.
- Find "Bayyinah" in the list and select it
- Review the subscription amount, frequency (monthly or annual), and next billing date.
- Select "Cancel" and confirm the cancellation
- PayPal will prompt you to provide optional feedback on why you are cancelling.
- Your Bayyinah subscription terminates on the next scheduled billing date.
- PayPal sends a cancellation confirmation to your registered email address.
To request a refund for a recent PayPal payment to Bayyinah (within 14 days), open the Transactions page, locate the Bayyinah charge, and select "Report a problem". PayPal's Buyer Protection programme covers subscription disputes, and PayPal will contact Bayyinah to investigate. If Bayyinah does not refund you, PayPal may issue a refund directly depending on your claim.
Refund timelines and what to expect after cancellation
After you cancel, your subscription access continues until the end of your current billing period. If you cancel on day 5 of a 30-day billing cycle, you retain access for 25 more days. Refunds for eligible cancellations (within 14 days of purchase under statute, or 30 days for Bayyinah's annual plans) process within 5 to 10 business days back to your original payment method.
| Payment method | Refund timeline | When eligibility ends |
|---|---|---|
| Stripe (web) | 5-7 business days | 14 days from purchase (statute); 30 days for annual plans |
| Apple App Store | Up to 48 hours (Apple review) | 14 days from purchase |
| Google Play Store | 5-10 business days | 14 days from purchase |
| PayPal | 3-5 business days | 14 days from purchase (PayPal Buyer Protection) |
If your bank or credit card takes longer than the table suggests, contact Yafee or your financial institution for a trace. Refunds occasionally arrive in your bank account as a "pending" transaction for 24 to 48 hours before clearing. Check your bank's app for pending refunds before assuming a refund has failed.
Common cancellation mistakes and how to avoid them
Cancellation is usually straightforward, but a few missteps can delay refunds or leave your account active.
Mistake 1: confusing cancellation with refund requests
Simply cancelling your subscription does not automatically trigger a refund. Cancellation stops future charges; a refund reclaims money you have already paid. If you cancel on day 45 of an annual subscription and want your money back, you must explicitly request a refund within Bayyinah's 30-day window. Yafee advises that you state your refund request clearly in your support message and reference the date you subscribed and your reason (e.g., "within cooling-off period" or "duplicate charge").
Mistake 2: not saving cancellation confirmation emails
Bayyinah and payment platforms send cancellation confirmations to your registered email. If you delete these emails and later dispute a charge, you have no proof you cancelled. Yafee recommends forwarding cancellation confirmations to a dedicated folder or taking screenshots for your records.
Mistake 3: cancelling through the wrong platform
If you subscribed through Apple App Store but try to cancel in Bayyinah's web account, your cancellation will not work. Apple App Store subscriptions exist only in Apple's ecosystem. You must cancel where you subscribed. Check your original receipt email to confirm the payment method before attempting cancellation.
Mistake 4: ignoring the billing cycle end date
Most platforms allow you to cancel immediately, but you retain access until the end of your billing period. If your annual plan renews on the 15th of next month and you cancel today, you still have access until the 15th. If you want immediate access removal, contact Bayyinah support and request early termination (though refunds may be pro-rated or denied for monthly plans).
Bayyinah refund policy summary
Bayyinah's published refund terms differ by subscription type and payment method. Below is a comparison of what you can expect based on your plan and where you subscribed.
| Subscription type | Bayyinah's policy | Your statutory right | Best approach |
|---|---|---|---|
| Monthly (web) | Non-refundable | 14-day cooling-off | Request refund within 14 days citing Consumer Protection (Fair Trading) Act |
| Annual (web) | Refundable within 30 days | 14-day cooling-off (30-day is more generous) | Use Bayyinah's 30-day window; contact support immediately |
| Monthly (app store) | Managed by Apple / Google / PayPal | 14-day refund window per platform | Cancel via Apple / Google / PayPal settings and request refund through platform |
| Annual (app store) | Managed by Apple / Google / PayPal | 14-day refund window per platform | Request refund through Apple / Google / PayPal; escalate to CASE if denied |
What happens after you cancel
Cancellation is not the end of your interaction-understanding what comes next prevents confusion and lost refunds.
Your account remains active until the billing cycle ends
Once you cancel, Bayyinah keeps your account open and your access intact until your current subscription period expires. You can still log in, download course materials, and complete lessons. On the final day of access, you lose the ability to view content. Yafee advises downloading or screenshotting any course notes or certificates you wish to keep before that date arrives.
Monitor your bank account for the refund
If you requested a refund (or cancelled within the statutory window), check your bank account or payment app between the dates in the timeline table above. Most refunds appear within 5 to 10 business days. Your bank may hold the refund as "pending" for 24 to 48 hours. If no refund arrives by day 12, contact your bank to trace the refund or contact Bayyinah support with your cancellation confirmation email.
Check for unexpected charges
Set a calendar reminder for your original billing date plus five days. If a new charge appears after cancellation, it indicates a system error or a failure to process your cancellation. Contact Bayyinah immediately (or PayPal, Apple, or Google if you cancelled through those platforms) and dispute the charge through your bank if necessary.
If Bayyinah refuses to cancel or refund
Most cancellations and refund requests succeed without dispute, but occasionally Bayyinah may claim your request falls outside their policy window or deny a refund outright.
Step 1: request cancellation and refund in writing
Email Bayyinah support directly. State your request clearly: "I wish to cancel my subscription [subscription ID, if known] purchased on [purchase date] and request a full refund under the Consumer Protection (Fair Trading) Act, section [cite if possible], citing the 14-day cooling-off period." Attach your original receipt. Request a written response within 7 days. Yafee emphasises that a written record is essential for any escalation.
Step 2: allow 7 business days for a response
Bayyinah's support team typically responds within 3 to 7 business days. If they approve your refund, confirm the refund timeline and monitor your account. If they deny your request, request a detailed explanation of why your cancellation falls outside their refund window.
Step 3: escalate to the consumers association of singapore
If Bayyinah refuses and you believe the refusal breaches the Consumer Protection (Fair Trading) Act, lodge a complaint with CASE at www.case.org.sg or call +65 6100 0315. Provide CASE with your purchase receipt, cancellation request email, Bayyinah's refusal email, and a summary of your claim. CASE mediation is free and confidential. If mediation fails and your claim exceeds SGD 10,000, CASE can refer you to the Small Claims Tribunal for binding resolution.
Step 4: dispute the charge with your bank or card issuer
If Bayyinah charged you after you cancelled, or if they refuse a refund you are legally entitled to, ask your bank or credit card provider to dispute the transaction. Most banks offer chargeback services for unauthorized or disputed charges. This is your last resort but carries weight because banks take consumer protection seriously.
Bayyinah contact information and cancellation address
Bayyinah's primary contact address for customer service and cancellation inquiries is:
Bayyinah Inc.
6900 West Freeway, Suite 240
Fort Worth, TX 76116
United States
You may also email Bayyinah support through their website contact form. When you reach out, reference your subscription email address, the payment method used, and your purchase date. Although Bayyinah is based in the United States, your cancellation is governed by Singapore consumer law if you are a Singapore resident purchasing a subscription. Yafee has helped thousands of consumers cancel subscriptions across borders by anchoring their claims in local consumer protection statutes. If you encounter resistance, Yafee advises citing the Consumer Protection (Fair Trading) Act in your communication with Bayyinah and escalating to CASE if Bayyinah does not comply within 7 days.