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Frequently asked questions
Cancel Paperspace: The Right Way
How to cancel Paperspace and stop paying for unused GPU compute in singapore
What is Paperspace and when cancellation makes sense
Paperspace is a cloud computing platform that rents GPU-powered virtual machines, persistent storage, and machine learning tools to researchers, developers, and creatives across the Asia-Pacific region. The service operates on a hybrid billing model: monthly subscriptions cover baseline storage and platform access, while hourly rates apply to individual GPU machine instances. You pay only for what you use, but those hourly charges accumulate quickly if your machines remain active.
Whether you signed up directly through Paperspace's web console, via Apple's App Store, or through Google Play on Android, your subscription persists until you explicitly cancel it. If your AI training project has concluded, you've migrated to AWS or Google Cloud Platform, or your development budget has shifted, you are liable for charges every day your account remains open. Yafee has helped thousands of consumers navigate the cloud service cancellation process without losing data or facing surprise billing after departure.
Why you might need to cancel Paperspace
Common cancellation triggers include project completion, discovery of more cost-effective alternatives, trial period expiration, or unexpected monthly invoices. A significant subset of users also cancel because they provisioned GPU instances for temporary work, then forgot to shut them down, resulting in substantial hourly charges accumulating silently. Your reason for cancelling does not affect your legal rights under Singapore consumer law, but understanding your motivation helps you choose the fastest cancellation method.
What differs by signup method
Paperspace operates as a subsidiary of DigitalOcean. How you registered your account fundamentally changes your cancellation pathway. Direct web signups route through Paperspace's account dashboard and billing system. App Store purchases link your subscription to Apple's billing infrastructure, requiring cancellation through Apple's system rather than Paperspace itself. Google Play signups follow Google's subscription management rules. Yafee recommends confirming which method you used before beginning the cancellation process, as submitting cancellation requests to the wrong platform wastes time and risks missed deadlines.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act and the Personal Data Protection Act define your entitlements when you cancel digital services. Understanding these rights strengthens your position if Paperspace refuses a refund or delays disconnection.
Cooling-off rights for distance purchases
If you purchased Paperspace as a distance contract (entirely online, without face-to-face negotiation), you may qualify for a 14-day cooling-off period from the date of purchase. This statutory right, enshrined in the Consumer Protection (Fair Trading) Act, allows you to cancel and demand a full refund within 14 days regardless of usage, unless you explicitly agreed to waive the right or the service was already fully delivered. Paperspace's Terms of Service do not explicitly waive this right, creating ambiguity in your favour.
If you cancel within 14 days of signup and Paperspace denies a refund, Yafee advises escalation to the Consumers Association of Singapore (CASE). Submit your purchase receipt, account creation date, and cancellation request as evidence. CASE handles disputes between consumers and service providers and has authority to investigate unfair trading practices.
Billing accuracy and refund protections
You hold a statutory right to refunds for services not rendered. Paperspace's published policy states that voluntary termination triggers prorated refunds of any advanced fees within 30 days. If the company continues billing you after cancellation, or charges accumulate after you have stopped using the service, you can file a complaint with CASE or request a chargeback through your bank or credit card issuer under the Banking Regulation Act.
Your data ownership and retention
You own all data, models, and snapshots you create within Paperspace. The company must grant you reasonable time to export, download, or back up your stored information before permanent deletion. Paperspace typically retains deleted account data for 30 days. If the company deletes your data without adequate notice and you suffer financial loss, this constitutes a breach of contract and grounds for compensation. Document all deletion notices and timelines in writing.
Your legal position
You have the right to cancel Paperspace at any time under Singapore law. Within 14 days of purchase, you can claim a full refund without justification. After 14 days, you can cancel with prorated refunds on any monthly prepayments. If Paperspace refuses, CASE or your bank's chargeback process serves as recourse. Your data remains your property and must not be deleted without notice.
Cancellation methods by signup type
Your cancellation route depends on whether you subscribed directly, via Apple, or via Google. Each pathway has distinct steps and timelines. Identify your signup method first to avoid navigating the wrong system.
Cancel via the Paperspace web dashboard
If you registered directly on Paperspace's website and manage billing through your account dashboard, follow these steps to initiate cancellation:
- Log in to your Paperspace account at paperspace.com using your email and password.
- Navigate to Settings, then select Billing from the left sidebar.
- Scroll to Subscription Plans or Active Subscriptions and locate your current plan.
- Click Cancel Subscription or Downgrade next to your plan name.
- If prompted, review any outstanding balance or prorated refund amount.
- Select your reason for cancellation from the dropdown menu (optional but helps Paperspace improve).
- Confirm the cancellation by clicking Confirm Cancellation or Yes, Cancel My Subscription.
- You will receive a confirmation email within 2 hours. Retain this email as proof of cancellation.
Your account access ends at the end of your current billing cycle or immediately, depending on Paperspace's current policy. Check your confirmation email for the exact disconnection date. GPU instances remain accessible until that date; after that, you cannot launch new machines and existing ones will not run.
Cancel an apple app store subscription
If you subscribed to Paperspace through Apple's App Store (iOS or macOS), you must cancel through Apple's system, not Paperspace's dashboard:
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon in the top-right corner (or click your name in the top-right on Mac).
- Select Subscriptions from the menu.
- Find Paperspace in the active subscriptions list.
- Tap Paperspace, then select Cancel Subscription or Edit and choose Cancel.
- Apple will display your refund eligibility and the date your access ends.
- Confirm the cancellation when prompted.
- You will receive a cancellation confirmation from Apple via email within 10 minutes.
Apple processes cancellations immediately and you lose access at the end of your current billing period. You are not charged on your next billing date. If you cancel within 14 days of first purchase, Apple may grant a refund; contact Apple Support if your initial request is denied.
Cancel a google play subscription
If you subscribed via Google Play on Android, cancel through Google's subscription management system:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap Paperspace from your active subscriptions.
- Select Cancel subscription and confirm.
- Google will show your refund eligibility and access end date.
- Tap Yes, cancel to finalize.
- Google sends a confirmation email within 10 minutes.
Your access ends immediately upon cancellation or at the end of your current billing cycle, depending on Google's refund policy on the date of cancellation. You are not billed again. If you cancel within 48 hours of purchase, Google automatically processes a full refund; beyond that, refund eligibility depends on Paperspace's policies.
Critical actions after cancellation
Cancelling your subscription does not automatically delete your data or shut down running GPU instances. You must take deliberate steps to avoid surprise charges and data loss after your account closes.
Shut down all active GPU instances immediately
Every running GPU machine incurs hourly charges until you stop or delete it. After you cancel, you have until the end of your billing cycle to stop these instances; otherwise, charges accumulate and you may owe Paperspace after cancellation. Log into your account now and terminate all machines:
- Navigate to the Machines section in your Paperspace dashboard.
- Locate each active machine (shown with a green Running status).
- Click the machine name and select Stop to suspend it, or Delete to remove it permanently.
- Stopped machines do not incur hourly charges but consume storage fees.
- Deleted machines stop all charges but cannot be recovered.
- Repeat for every active machine until no machines show a Running status.
Yafee recommends deleting machines rather than stopping them, as storage fees for inactive machines may surprise you after cancellation. Take a final snapshot or backup if you need to preserve the machine state.
Export and back up your data
Your persistent storage, models, code repositories, and snapshots remain yours. Download or back up everything you need before your account closes:
- Log into your Paperspace account and navigate to Storage or My Files.
- Select the folders and files you wish to keep.
- Download them to your local computer or cloud storage (Google Drive, OneDrive, AWS S3).
- Large datasets may take hours; do not disconnect during transfer.
- If using SSH or SFTP, connect to your machine and download via command line.
- Back up any snapshots of GPU machines: navigate to Snapshots, click each snapshot, and select Export or Download if available.
- Document your backup locations and file counts so you can verify nothing was lost.
Paperspace retains deleted account data for 30 days. If you discover missing files after your account closes, contact Paperspace's support team and request recovery within this window. After 30 days, recovery is not guaranteed.
Monitor your final billing statement
Check your bank or credit card statement 7 days after your cancellation date. Verify that no new charges appear and that your final invoice reflects only the prorated amount for the days you used the service. If unexpected charges occur, contact Paperspace's billing team immediately with your cancellation confirmation email as evidence. Request a chargeback through your bank if the company refuses to refund the erroneous charge.
Refund eligibility and timelines
Your refund depends on when you cancel relative to your purchase date and billing cycle. Yafee provides a clear breakdown of what you can expect:
| Cancellation timing | Refund eligibility | Refund timeline |
|---|---|---|
| Within 14 days of purchase | Full refund (statutory cooling-off) | 5-10 business days |
| After 14 days, mid-billing cycle | Prorated refund for unused days | 30 days |
| On or after billing renewal date | No refund (new cycle already billed) | N/A |
| App Store subscription within 48 hours | Apple refund (automatic) | 3-5 days |
| Google Play subscription within 48 hours | Google refund (automatic) | 3-5 days |
Prorated refunds are calculated as: (daily rate) x (remaining days in billing cycle). Paperspace typically processes refunds to your original payment method. If you used a credit card, the refund appears within 5-10 business days. If you paid via bank transfer, allow 10-15 business days. Contact your bank if a refund does not arrive within this window.
Common cancellation mistakes and how to avoid them
Cancelling a cloud service feels straightforward, but small oversights can cost you money or access to your work. Yafee has compiled the most frequent missteps so you can sidestep them.
Mistake 1: cancelling your app subscription but not your Paperspace account
If you cancel only through Apple or Google but do not cancel your Paperspace account itself, your account remains active and may incur storage or machine charges. Always cancel through both your app store and the Paperspace dashboard to ensure complete disconnection.
Mistake 2: forgetting to stop or delete running GPU instances
GPU machines charge by the hour. If your account terminates but machines remain running until the billing cycle ends, you incur unexpected charges. Stop or delete all machines immediately upon deciding to cancel, not when your cancellation processes.
Mistake 3: not backing up data before cancellation
After cancellation, Paperspace grants a 30-day grace period for data recovery, but guarantees are not absolute. Download all your work, models, and files to your local computer before your account closes. A failed backup is far easier to fix than lost data.
Mistake 4: ignoring the 14-day cooling-off period
If you cancel within 14 days of purchase and are denied a refund, escalate to CASE immediately. Do not accept a denial without evidence that your cooling-off right was properly waived. Your cancellation confirmation email is proof of your eligibility.
Mistake 5: not checking your final invoice
Billing errors occur. Verify that your final statement includes only the prorated amount for days used, with no surprise hourly charges for forgotten machines. Request a correction if errors appear.
Paperspace pricing overview
Understanding Paperspace's pricing structure helps you calculate potential refunds and identify overspending before cancellation:
| Plan type | Cost (SGD) | Billing cycle | Machine charges |
|---|---|---|---|
| Core subscription (free tier) | $0 | N/A | Hourly per GPU machine |
| Pro storage plan | $14-50/month | Monthly | Hourly per GPU machine |
| GPU machine (Quadro RTX 6000) | $0.51-0.78/hour | Hourly | On-demand |
| GPU machine (A100) | $1.10-1.75/hour | Hourly | On-demand |
| Persistent storage (additional) | $0.29/GB/month | Monthly | Included in storage plan |
Prices shown are approximate and subject to change. Check your Paperspace billing dashboard for exact current rates. High-end GPUs (A100, H100) cost significantly more than entry-level options (P5000, RTX 4000). If you have forgotten which machines were running, your dashboard lists all active instances and their cumulative hourly cost.
Comparison with cloud computing alternatives
If you are considering Paperspace cancellation because costs are too high or features are limited, Yafee provides a comparison with competing platforms. This table helps you decide whether to cancel or downgrade:
| Platform | GPU access type | Entry cost (SGD) | Free trial |
|---|---|---|---|
| Paperspace | Hourly rental | $0-50/month | Yes (limited credits) |
| AWS SageMaker | Hourly rental, reserved instances | $0-100+/month | Yes (12 months) |
| Google Colab | Free (limited) + Pro ($12/month SGD) | $0-12/month | Yes (free tier) |
| Microsoft Azure ML | Hourly rental, reserved instances | $0-150+/month | Yes (free credits) |
Google Colab is the lowest-cost entry point for casual GPU access. AWS and Azure offer reserved instances at a discount if you commit to long-term usage. Paperspace sits in the mid-range, balancing ease of use with affordability. If cancellation is motivated by cost alone, Yafee recommends comparing these platforms before confirming your cancellation.
What to do if Paperspace refuses your cancellation or refund
Legitimate refusal is rare, but it does happen. If Paperspace denies your cooling-off refund or claims you are ineligible to cancel, follow this escalation process:
Step 1: request a written explanation
Email Paperspace's support team at [email protected] and ask for a written explanation of why your refund is denied. Reference the Consumer Protection (Fair Trading) Act and your cancellation confirmation email. Retain all correspondence.
Step 2: file a complaint with the consumers association of singapore (CASE)
If Paperspace does not respond within 7 days or refuses your request without valid justification, file a formal complaint with CASE online at www.case.org.sg. Attach your email correspondence, cancellation confirmation, and purchase receipt. CASE investigates disputes and can compel companies to comply with consumer law.
Step 3: initiate a chargeback with your bank
If you paid by credit card or debit card, contact your bank's disputes team and request a chargeback for "service not rendered" or "service cancelled without refund." Provide your cancellation confirmation and CASE complaint reference number. Banks typically reverse charges within 30-60 days if you demonstrate the dispute is valid.
Step 4: contact the info-communications media development authority (IMDA)
For persistent billing fraud or failure to honour cancellation requests, lodge a complaint with the IMDA, Singapore's telecommunications and digital services regulator. The IMDA can investigate unfair billing practices and penalize non-compliant operators.
Final checklist before you close your Paperspace account
Yafee provides this final checklist to ensure your cancellation is complete and irreversible:
- Confirm your signup method (web dashboard, Apple, or Google Play).
- Download all your data, models, snapshots, and files to local storage or another cloud service.
- Stop or delete every running GPU machine to eliminate hourly charges.
- Delete any unused persistent storage or datasets to clear monthly storage fees.
- Submit your cancellation request through the correct platform (Paperspace dashboard or app store).
- Retain your cancellation confirmation email for 12 months as proof.
- Check your bank statement 7 days after cancellation for erroneous charges.
- If a refund was promised, verify it arrived within 30 days of cancellation.
- If you are within 14 days of purchase and denied a refund, escalate to CASE immediately.
Paperspace contact and cancellation address
If you need to contact Paperspace's support or billing team, use these official channels:
Web support: Visit www.paperspace.com/support or log into your account dashboard to submit a ticket.
Email support: Contact [email protected] for billing, account, or cancellation inquiries. Include your account email and confirmation of your cancellation request.
Billing address for disputes: Paperspace Inc., legal correspondence to DigitalOcean, 101 Avenue of the Americas, New York, NY 10013, United States. For Singapore-specific complaints, escalate through CASE (www.case.org.sg) rather than mailing directly.
Yafee has helped thousands of consumers cancel cloud services, reclaim unused credits, and navigate refund disputes with transparency and speed. If you follow the steps outlined in this guide, you will cancel your Paperspace subscription cleanly, secure your data, and avoid surprise charges after disconnection. Your consumer rights under Singapore law are strong; Yafee supports you in exercising them fully.