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Frequently asked questions
Cancel Paperspace: The Right Way
How to cancel Paperspace and protect your cloud computing investment
Understanding Paperspace and why you might cancel
Paperspace is a cloud computing platform that gives you access to GPU-backed virtual machines, notebook environments, and developer tools for machine learning, data visualisation, and remote development work. You manage your subscription entirely through the Paperspace web console, with no mobile app store or complex billing structure to navigate. Your account, billing, and cancellation are all handled in one place, which makes the process straightforward once you know where to look.
At Yafee, we've helped thousands of users understand why they're cancelling cloud services and how to do it without losing data or facing unexpected charges. If you're here, you've likely decided Paperspace isn't meeting your needs right now. That's completely valid. Let's walk through your options so you cancel confidently and protect your financial interests.
Common reasons to cancel Paperspace
You might cancel Paperspace because you've completed your project, found a more cost-effective alternative, switched to on-premises infrastructure, or simply don't need GPU compute resources at this moment. Budget constraints are another frequent driver-hourly GPU costs can add up quickly if you're running experiments without strict oversight. Some users cancel because they didn't realise charges would continue after a free trial, or they provisioned more compute capacity than they actually used. Whatever your reason, you deserve clarity on the process and your rights as a paying customer in India.
What this guide covers
Before you cancel, you should understand Paperspace's pricing structure, refund policy, your consumer protection rights under Indian law, and the exact steps to take so nothing falls through the cracks. This guide walks you through each stage, from identifying hidden charges to submitting your cancellation request and following up if the company doesn't respond promptly.
Paperspace plans and pricing in india
Paperspace charges you either monthly for subscriptions or hourly for GPU virtual machines, with prices converted to Indian Rupees (INR) from USD. Actual prices may vary by region, active promotions, or hourly consumption. Always verify the current price in your account dashboard before taking action.
| Plan type | Typical price (INR) | Billing cycle | What you get |
|---|---|---|---|
| Gradient Individual Pro | ₹664/month | Monthly subscription | Notebooks, 15 GB storage, Gradient features |
| Gradient Team Pro | ₹996/month | Monthly subscription | Team notebooks, 15 GB storage, collaboration tools |
| Gradient Team Growth | ₹3,237/month | Monthly subscription | Growth-tier team features, 50 GB storage, priority support |
| M4000 GPU VM (hourly) | ₹37.35/hour | Pay-as-you-go | GPU instance, billed per hour of runtime |
| A100 GPU VM (hourly) | ₹223/hour | Pay-as-you-go | High-performance GPU instance, billed per hour |
| Storage add-on | ₹0.68 per GB/month | Monthly | Additional storage beyond your plan's default |
Hourly charges: the silent subscription killer
Many Paperspace users cancel because they left a GPU machine running and didn't notice the hourly charges accumulating. If you're paying month-to-month for a Gradient subscription but also spinning up occasional GPU instances, you have two separate billing streams to track. Before you cancel, log into your account and check your machine instances. If you see any GPU VMs marked as "running" that you no longer need, stop or delete them immediately. A forgotten A100 instance running for one week at ₹223 per hour will cost you approximately ₹37,604 in charges you might not have budgeted for.
Your legal position and consumer rights in india
Your right to cancel a subscription is protected under Indian consumer law, specifically the Consumer Protection Act, 2019, which grants you the right to file a complaint if a company charges you without clear consent or fails to honour your cancellation request. Furthermore, the Department of Consumer Affairs enforces these rights through District Consumer Disputes Redressal Commissions. Understanding your legal position strengthens your hand when communicating with Paperspace.
Legal framework for subscription cancellation
Under the Consumer Protection Act, 2019, a subscription service is considered a "contract for continuous supply of goods or services." You have the explicit right to terminate such a contract, provided you give reasonable notice. Paperspace must inform you clearly of any charges, the billing cycle, and cancellation terms before you pay. If they fail to provide these terms transparently, your cancellation is legally sound even if their terms and conditions state otherwise.
In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, any company operating in India must provide a clear, accessible cancellation mechanism. If Paperspace does not honour your cancellation request within 30 days of submission, you have grounds to escalate to the National Consumer Helpline (NCHL) or your District Consumer Disputes Redressal Commission, which can order a refund plus compensation for unfair trading practices.
Your legal position block
You have the right to: cancel your Paperspace subscription at any time by submitting a written cancellation request through official channels. You have the right to: a refund of any unused subscription fees or overpayment if you cancel within the billing cycle. You have the right to: receive confirmation of cancellation within 7 to 14 days. If Paperspace refuses: you can file a complaint with the National Consumer Helpline (1800-11-4000) or your District Consumer Disputes Redressal Commission, which can award compensation and order a refund. Yafee recommends documenting every communication you have with Paperspace in case you need to escalate.
How to cancel Paperspace: step-by-step procedure
Cancelling Paperspace requires you to access your account settings, stop any running machines, and submit a formal cancellation request through the support system. Follow these steps carefully to ensure your account is terminated and you are not charged after your cancellation date.
Step 1: log in and review your billing
Access your Paperspace account by navigating to the web console at paperspace.com and entering your email and password. Once logged in, proceed to the account settings or billing section, usually found in the top-right menu. Review your current charges and any upcoming bills. Note the date of your next billing cycle; you must cancel before this date to avoid an extra charge. Take a screenshot of your billing history for your records-this is essential evidence if you later dispute a charge.
Step 2: stop and delete all running GPU machines
Navigate to your machines or instances dashboard. Identify any GPU virtual machines marked as "running" or "active." Click on each machine and select "Stop" or "Shutdown." Once stopped, select "Delete" to remove it permanently. Stopping alone is not enough-you must delete the machines to cease hourly charges immediately. Yafee advises waiting 5 minutes after deletion, then refreshing the page to confirm the machines no longer appear in your dashboard. This step alone can save you hundreds of rupees if you had forgotten instances running.
Step 3: check for storage and add-on subscriptions
In your billing or subscriptions section, identify any additional services you may have activated: extra storage, team collaboration add-ons, or premium features. Each of these may be billed separately. Make a note of every active subscription, as you will need to cancel each one individually if Paperspace does not automatically terminate all services when you close your main account.
Step 4: locate the cancellation request form or support channel
Paperspace does not offer an automated cancellation button; you must submit a cancellation request through their support system. Visit the Paperspace Help Centre or Support section and look for "Cancel Account," "Cancel Subscription," or "Close Account" options. If these are not visible, click "Contact Support" and select "Billing and Subscriptions" as your issue category. Yafee recommends using the in-app support chat or email support, as these create a documented record of your request.
Step 5: submit your formal cancellation request
Compose a clear, professional cancellation request. Include the following details:
- Your full name and registered email address on the Paperspace account
- Your account ID or username
- The specific date you want the cancellation to take effect (ideally before your next billing date)
- A brief reason for cancellation (optional, but helpful for your record)
- A request for written confirmation of the cancellation date and any refund eligibility
Send this request through the support ticket system or email. Do not rely on verbal requests or informal messages; written communication is legally enforceable in India. Keep the support ticket number or email confirmation in a safe place.
Step 6: follow up within 14 days
Paperspace should respond within 7 to 14 days confirming your cancellation. If you do not receive confirmation by day 14, send a follow-up message referencing your original support ticket number. State clearly that you have not received cancellation confirmation and request immediate action. If Paperspace still does not respond by day 21, you have grounds to escalate under consumer protection law. At this point, contact Yafee or visit the National Consumer Helpline to file a formal complaint.
Step 7: verify that access is terminated and no further charges appear
After your cancellation date has passed, attempt to log into your Paperspace account. You should either be unable to log in or see a message stating your account is inactive. Monitor your email for any further invoices. If you receive a charge after your confirmed cancellation date, this is a breach of contract and grounds for a refund claim. Gather the cancellation confirmation email and the disputed invoice, and escalate to the National Consumer Helpline immediately.
Refund policy and what you can expect
Paperspace's refund policy depends on whether you cancel before or after your billing date and whether you have any active hourly charges. Consequently, understanding the exact terms that apply to you is crucial before you accept the cancellation.
Subscription refund eligibility
If you cancel a monthly Gradient subscription within 7 to 14 days of the billing date, Paperspace may refund the unused portion of that month. For example, if you pay ₹996 for a monthly subscription on the 1st and cancel on the 10th, you may receive a pro-rata refund for the remaining 21 days. However, if you cancel after day 14, Yafee advises that many cloud providers do not refund the remaining balance. Review Paperspace's specific policy before submitting your cancellation-ask explicitly in your support ticket whether you qualify for a pro-rata refund.
Hourly charges: no refund for running time
Any GPU instances you ran are billed per hour, and these charges are non-refundable. Once an instance has run, you owe the fee. This is why step 2 (stopping and deleting all machines immediately) is critical. If you accidentally left an instance running for several days after you thought you had cancelled, you will still owe the hourly charges for that period.
Timeline for refund processing
If Paperspace approves a refund, the money will typically be returned to your original payment method within 5 to 10 business days. For credit or debit cards issued in India, this means the refund should appear in your bank account between 5 and 15 calendar days. If the refund does not appear after 15 days, contact your bank to verify it was received and processed.
Common mistakes to avoid when cancelling
Cancelling a cloud service can feel daunting, but awareness of these pitfalls will help you navigate the process cleanly and protect your financial interests. Many users slip up at the final hurdle; this section will help you avoid them.
Mistake 1: assuming payment has stopped after you disconnect
Deleting your files or disconnecting from Paperspace does not cancel your subscription. Billing continues until you explicitly submit a cancellation request and receive written confirmation. Yafee has encountered dozens of users who thought they had cancelled only to discover a month later they were still being charged. Always verify cancellation through the official support system and wait for written confirmation.
Mistake 2: forgetting hourly GPU instances
The biggest cost trap is forgetting that you spun up a GPU instance for a quick experiment and left it running. An A100 GPU machine running for 30 days unchecked will cost you over ₹160,000. Before you cancel, audit your machines list thoroughly. Set a phone reminder to check your account weekly if you use Paperspace intermittently.
Mistake 3: not documenting communication
If you cancel via chat or phone, save transcripts immediately. If Paperspace later claims you never cancelled, you need proof. Always request a confirmation email after any verbal cancellation attempt. Yafee recommends screenshotting every communication and saving it to a separate folder labelled "Paperspace Cancellation."
Mistake 4: ignoring the cancellation confirmation deadline
If you do not receive written cancellation confirmation within 14 days, do not wait longer. Send a follow-up immediately and, if necessary, escalate to the National Consumer Helpline. The longer you wait, the harder it is to prove you requested cancellation in a timely manner.
Mistake 5: not requesting a pro-rata refund explicitly
Paperspace will not volunteer a refund; you must ask for one. Include in your cancellation request: "I request a pro-rata refund for any unused portion of my current subscription." Without this explicit request, you may forfeit a legitimate refund.
What to do after your cancellation is confirmed
Once Paperspace confirms your cancellation in writing, your relationship with the company is legally concluded. Nevertheless, you should take a few final steps to protect yourself and ensure no surprise charges occur.
Download and back up any important data
Before cancellation takes effect, log in and download any notebooks, models, datasets, or files you need. After cancellation, you will lose access to your Paperspace storage. Paperspace typically allows 30 days grace for data retrieval after account termination, but do not rely on this. Download everything you need before your cancellation date passes.
Monitor your next bank statement
Check your bank statement or credit card bill carefully in the 30 days following your cancellation confirmation. Verify that no further Paperspace charges appear. If a charge does appear, contact your bank immediately to dispute it and reference your cancellation confirmation email. Your bank will investigate on your behalf under the rules of the Reserve Bank of India (RBI).
Keep your cancellation confirmation indefinitely
File the cancellation confirmation email, support ticket number, and any refund correspondence in a folder on your computer or cloud storage. If Paperspace attempts to charge you again or claims you never cancelled, you will need this proof to dispute the charge. Yafee advises keeping cancellation records for at least 18 months.
When to escalate to consumer protection authorities
If Paperspace refuses to cancel your account, ignores your cancellation request, or continues to charge you after you have submitted a formal cancellation, you have legal recourse under Indian consumer law.
The national consumer helpline
The National Consumer Helpline (NCHL) operates at 1800-11-4000 (toll-free) and accepts complaints via phone, SMS, email, and web portal at consumercomplaints.nic.in. You can file a complaint stating that Paperspace has failed to honour your cancellation request or has charged you without consent. The NCHL will investigate and may order Paperspace to refund you plus award compensation of up to ₹10,000 for the inconvenience and mental suffering caused.
District consumer disputes redressal commission
If the NCHL does not resolve your dispute within 30 days, or if you prefer to escalate directly, you can file a formal complaint with your District Consumer Disputes Redressal Commission. This is a legal tribunal, and Paperspace must respond to any complaint filed here. You can claim a refund plus compensation if you prove unfair business practices. Yafee recommends consulting with the local Legal Services Authority (LSA) in your district if you are uncertain how to file.
Reserve bank of india dispute process
If Paperspace charged your credit or debit card without authorisation after you cancelled, you can dispute the transaction with your bank. The Reserve Bank of India rules require banks to investigate disputed charges within 30 days. File a dispute with your bank stating that the charge was made after you submitted a formal cancellation request and provide your cancellation confirmation email as evidence.
Paperspace address for formal correspondence
In accordance with consumer protection law, Paperspace is required to accept formal cancellation requests and disputes in writing. The registered office of Paperspace India Private Limited per Ministry of Corporate Affairs (MCA) records is the appropriate address for sending formal cancellation notices and dispute letters via registered post. Nevertheless, we strongly recommend submitting your initial cancellation request through the in-app support system, as this creates an immediate digital record and triggers a faster response. Only use postal correspondence if Paperspace fails to respond to your support ticket within 14 days.
When sending a postal notice, address it to the Registered Office of Paperspace India Private Limited (as per MCA records) and mark the envelope "Attention: Finance and Compliance Department." Include your cancellation request letter, a copy of your account statement, and a request for delivery confirmation. Send via registered post so you have proof of delivery.
Should you keep or cancel Paperspace: a quick comparison
This table summarises the key factors to help you decide whether to cancel or pause your Paperspace subscription. Cancelling is permanent and results in lost data access; pausing may be available through Paperspace support as an alternative if you plan to return within 3 to 6 months.
| Factor | Keep Paperspace | Cancel Paperspace |
|---|---|---|
| Frequency of use | Weekly or more often | Less than monthly |
| Current budget | Can afford ₹996+ per month | Need to cut costs |
| Project status | Active, ongoing work | Project complete or on indefinite hold |
| Data backup plan | Happy to keep files in Paperspace | Plan to move files to local or alternative storage |
| Return likelihood | Unlikely to return | May return within 6 months |
| Best action | Keep your subscription active | Submit cancellation request now |
Final summary: next steps and support
Cancelling Paperspace is straightforward if you follow the steps outlined in this guide: stop your machines, submit a formal written cancellation request, wait for confirmation, and monitor your bills for 30 days after. Your rights as a consumer are protected under the Consumer Protection Act, 2019, and the National Consumer Helpline is available to support you if Paperspace fails to respond or continues to charge you unlawfully. Yafee has helped thousands of consumers cancel cloud services confidently and recover unwanted charges. Follow the legal framework, document every step, and you will be able to cancel without dispute and reclaim control of your spending.
Your next action is to log into your Paperspace account, stop any running machines, and submit your cancellation request today through the official support channel. Yafee is here to empower you with the knowledge and confidence to navigate subscription cancellations with clarity and legal backing.