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Frequently asked questions
Cancel Flixier: Your Step-by-Step Guide
How to cancel Flixier: your singapore guide to ending your subscription painlessly
What Flixier is and why you might want to cancel
Flixier is a cloud-based video editing platform that runs entirely in your web browser, allowing you to create, edit, and export videos without installing desktop software. You can collaborate with team members in real time, access AI-powered editing tools designed to accelerate your workflow, and manage projects from any device with internet access. The service offers tiered subscription plans with varying export minutes, cloud storage capacity, and AI credits allocated monthly.
However, not every video editing tool suits every creator's needs. Whether you have migrated to a competing platform, completed your project work, or determined that the monthly subscription cost no longer justifies your usage, cancellation should be straightforward and transparent. At Yafee, we help consumers understand exactly how to cancel subscriptions without falling victim to dark patterns, hidden fees, or unnecessary friction in the cancellation process. This guide explains your legal rights under Singapore law and walks you through each step required to cancel your Flixier account.
Core features of Flixier
Flixier includes browser-based video editing with no software installation required, cloud rendering (where Flixier's servers handle processing), integrated stock library access, real-time project sharing for teams, and AI-assisted features such as subtitle translation and text-to-speech functionality. Plans vary by monthly export minutes, maximum output resolution, storage capacity, and AI credits available each month. The free tier allows you to test the platform before committing to a paid plan.
Flixier pricing in singapore dollars
Understanding your current plan and its monthly cost helps you evaluate whether the service remains worth keeping or whether you should redirect those funds elsewhere.
| Plan | Monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Free | $0.00 | 10 minutes per month export, 720p resolution, 2 GB storage, 500 AI credits | Hobbyists testing the platform |
| Pro (monthly billing) | ≈ $31.05 | 300 minutes per month export, Full HD, 50 GB storage, 5,000 AI credits, complete stock library access | Freelancers and small content creators |
| Pro (annual billing) | ≈ $13.50 per month | Same features as Pro monthly plan (significant annual saving) | Committed users with annual budgets |
| Business (monthly billing) | ≈ $58.05 | 600 minutes per month export, 4K output, 100 GB storage, 10,000 AI credits, premium integrations | Teams and production agencies |
| Business (annual billing) | ≈ $25.65 per month | Same features as Business monthly plan (bundled annual discount) | Established production companies |
Prices displayed on Flixier's website are shown in USD and converted to SGD at the prevailing exchange rate. Your actual charge may vary slightly depending on your payment method and any applicable credit card conversion fees charged by your bank.
Reasons to keep or cancel Flixier
Before you commit to cancellation, consider both the advantages Flixier offers and the genuine reasons you might want to leave.
Why you might keep Flixier
Flixier's browser-based architecture eliminates installation and system compatibility issues, making it accessible on any device. Cloud rendering significantly reduces the time spent waiting for exports compared to desktop software, which benefits creators with tight deadlines. The AI-assisted features, particularly subtitle generation and translation, save considerable time on projects requiring multilingual content. Team collaboration is built into the platform, enabling real-time feedback without downloading and re-uploading files. For Singapore-based creators producing content regularly, these efficiency gains may justify the monthly subscription.
Why you might cancel Flixier
You may find that simpler, free alternatives like DaVinci Resolve or CapCut adequately meet your editing needs, particularly if you only edit occasionally. If you have switched to a competitor offering similar features at lower cost, or if your editing volume has dropped below the tier you are paying for, cancellation makes financial sense. Some users discover that browser-based editing does not offer the performance or advanced features required for complex projects. Budget constraints or shifting creative priorities frequently trigger legitimate cancellation decisions. At Yafee, we recognise that subscription services only retain value when they actively support your workflow.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes specific rights you hold when purchasing digital services online, and Flixier must respect those rights regardless of its terms and conditions.
Understanding the 14-day cancellation right
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online purchases of digital services) within 14 calendar days of purchase without providing any reason, provided you have not substantially used the service. For Flixier, this means if you sign up and have not begun editing projects, uploading media, or meaningfully consuming the platform's features, you can request a full refund within 14 days of your initial payment.
The critical distinction is between cancellation and refund eligibility. Once you have substantially used the service-by exporting videos, creating multiple projects, or consuming a significant portion of your allocated export minutes-your entitlement to a refund under the 14-day right ceases. Cancelling your subscription after this period is straightforward, but you should not expect a refund for the current billing month. Flixier's standard terms state they do not refund payments for services already consumed, and this aligns with Singapore consumer law once the 14-day window closes.
Your legal position
Within 14 days of purchase: You can cancel and request a full refund if you have not substantially used the service. After 14 days: You can cancel your subscription to prevent future charges, but you cannot reclaim payment for the current or previous billing periods. If Flixier refuses: You have the right to escalate to the Consumers Association of Singapore (CASE), which provides free mediation. Document all communication and keep screenshots of your account activity, billing statements, and cancellation requests as evidence.
Escalation and your recourse
If Flixier refuses to honour a refund you believe you are entitled to, the Consumers Association of Singapore (CASE) can mediate the dispute at no cost to you. CASE is the official consumer advocacy body in Singapore and has the authority to investigate complaints, negotiate on your behalf, and pursue enforcement action against service providers who breach consumer protection law. You can lodge a complaint through CASE's online portal or visit their office in person. Having documented evidence significantly strengthens your position: screenshots of your account dashboard, email confirmations, billing statements, and copies of all cancellation requests you submitted.
How to cancel your Flixier subscription
The cancellation process involves accessing your account settings, locating the subscription management section, and submitting your cancellation request. The following steps apply whether you pay monthly or annually.
Step 1: log in to your Flixier account
Open your web browser and navigate to Flixier's login page. Enter the email address and password associated with your account. If you have forgotten your password, select the "Forgot password" link and follow the email verification process to reset it. Ensure you have access to the email inbox tied to your account, as Flixier will send confirmation emails to that address throughout the cancellation process.
Step 2: navigate to your account settings
Once logged in, locate the account menu. This typically appears as a user icon or profile picture in the top right corner of the dashboard. Select it to open a dropdown menu. Choose "Account settings," "Profile," or "Subscription" depending on how Flixier labels this section. You may also see a direct "Manage subscription" link in the dropdown. If the menu does not appear, check the sidebar navigation on the left of the page for billing or account management options.
Step 3: access your subscription and billing details
Within account settings, locate the "Subscription," "Billing," or "Payment methods" section. This page displays your current plan name, the date you subscribed, your next billing date, and the payment method on file. Review these details carefully to confirm you are about to cancel the correct subscription. If you have multiple subscriptions or plan tiers, ensure you select the one you intend to cancel.
Step 4: initiate the cancellation request
Look for a button or link labelled "Cancel subscription," "Downgrade," or "End subscription." Select this option. Flixier may prompt you to confirm your decision or ask why you are leaving-this feedback is optional and does not affect your ability to cancel. Some services offer a pause or downgrade option before full cancellation; if you want to preserve your account and return later, you can downgrade to the free tier instead. However, if you intend to cancel completely, proceed with the full cancellation option.
Step 5: confirm your cancellation
Flixier will display a confirmation page summarising the cancellation details, including the date your subscription will end and any refund or proration details. Review this information carefully. Your active subscription typically remains valid until the end of your current billing period, after which you will lose access to paid features and revert to the free tier (if available). Select the "Confirm cancellation" or "Yes, cancel my subscription" button to finalise the request.
Step 6: check your email for confirmation
Within minutes of submitting your cancellation request, Flixier should send a confirmation email to your registered email address. This email serves as your official receipt and proof of cancellation. Save this email in a dedicated folder for your records. The confirmation should include your cancellation date, the date your access will end, your subscription reference number, and instructions for any final export or data download before your account transitions to free access. If you do not receive a confirmation email within 24 hours, contact Flixier's support team immediately.
Timeline and what happens after cancellation
Understanding the exact timing of your cancellation prevents confusion about billing and access.
Timing of your cancellation
Your cancellation takes effect at the end of your current billing period. If you subscribed on the 15th of the month and your billing cycles monthly, cancelling on the 20th means your paid access continues until the 15th of the following month. You will not be charged again after that date. If you purchased an annual plan and cancel during the year, your access continues until the anniversary of your original purchase date unless Flixier offers a pro-rata refund. Check your cancellation confirmation email for the exact end date of your subscription.
After your subscription ends
Once your paid subscription expires, you retain access to your account and all saved projects, but you lose access to paid features. Your export limit drops to the free tier (typically 10 minutes per month), and you no longer have access to premium stock libraries or AI credits allocated to paid plans. Your projects remain in your account indefinitely, and you can log back in at any time to retrieve or re-edit them. If you upgrade again in the future, your account history and projects remain intact. Ensure you download or export any essential projects before your paid access expires if you want to preserve them outside Flixier.
Refunds and billing adjustments
Refund eligibility depends on when you cancel relative to your purchase date and how much you have used the service.
Refunds within the 14-day window
If you cancel within 14 days of your initial payment and have not substantially used the service, you are entitled to a full refund of the amount paid. Contact Flixier's support team in writing (email is best) and explicitly state that you are exercising your right to cancel under the Consumer Protection (Fair Trading) Act within 14 days. Request a refund to your original payment method. Flixier must process this refund within 14 days of your cancellation request. Keep copies of all correspondence for your records. At Yafee, we recommend making this request in writing so you have a clear audit trail if any dispute arises.
Refunds after the 14-day window
If you cancel after 14 days have elapsed, you are no longer entitled to a refund for the current billing period under Singapore consumer law. However, check whether Flixier offers a pro-rata refund for annual subscriptions cancelled mid-year. Some services credit unused months toward a future payment, though this is discretionary and not legally required. Any refund or credit offered by Flixier outside the 14-day window is a gesture of goodwill, not a consumer right.
Processing time for refunds
If Flixier approves a refund, expect the credit to appear in your bank account or on your credit card statement within 5 to 10 business days. Some banks take longer to process incoming credits, particularly if your refund originates from a foreign bank (Flixier is registered in Romania). If 14 days pass without the refund appearing, contact both Flixier and your bank to investigate. Request a refund reference number from Flixier for tracking purposes.
Common mistakes to avoid when cancelling
Cancellation should be straightforward, but several common missteps can complicate the process or delay your final billing date.
Mistake 1: deleting your account instead of cancelling your subscription
Many users confuse account deletion with subscription cancellation. Deleting your account removes your profile and projects permanently, but it may not stop recurring charges if your subscription renews before the deletion completes. Always cancel your subscription first, verify that future charges have stopped, and only then delete your account if you wish. Cancellation and account deletion are separate actions.
Mistake 2: assuming your subscription cancels automatically
Flixier will not stop billing you automatically unless you explicitly cancel. Stopping the use of the service does not end your subscription or prevent charges. Many users neglect to cancel actively and continue paying for accounts they no longer use. Treat cancellation as a deliberate action requiring your direct involvement. Set a reminder to cancel before your renewal date if you are unsure when to do so.
Mistake 3: cancelling without downloading your projects
Once your paid subscription ends, you can no longer export videos from Flixier (your free tier limits exports to 10 minutes per month). If you have projects you wish to preserve, export them before your access reverts to the free tier. Flixier's server retains your projects, but if you downgrade and do not access your account for an extended period, Flixier may delete inactive projects. Download any essential files in advance.
Mistake 4: not documenting your cancellation request
Save your cancellation confirmation email, take screenshots of the cancellation confirmation page, and note the date and time you submitted your request. If Flixier charges you after the cancellation date, you will need this evidence to dispute the charge with your bank or escalate to CASE. Documentation is your strongest defence against erroneous billing.
Mistake 5: missing the 14-day refund window
If you want a refund, act quickly. The 14-day right is time-sensitive and non-negotiable under Singapore law. Do not wait until day 15 hoping Flixier will make an exception. If you qualify for a refund, submit your request before the window closes. After 14 days, your only option is to cancel future charges, not reclaim past payments.
Checklist before and after cancellation
Use this checklist to ensure you have completed all necessary steps and protected your interests.
| Action | Before cancellation | After cancellation | Status |
|---|---|---|---|
| Export or download critical projects | Yes-before your subscription ends | No longer necessary unless you want additional copies | Complete |
| Verify your cancellation date and refund eligibility | Yes-calculate the 14-day window from your purchase date | Confirm refund received within 14 days | Complete |
| Request your refund (if eligible) in writing | Yes-submit before day 14 if claiming a refund | Follow up if refund does not appear after 10 business days | Complete |
| Save your cancellation confirmation email | Not applicable | Yes-file and back up this email | Complete |
| Monitor your bank statement for unexpected charges | Yes-note the date charges should stop | Yes-verify no charges appear after your end date | Complete |
| Contact CASE if Flixier refuses to honour your cancellation | Not applicable | Yes-if disputes arise, escalate within 3 months | Complete |
Comparison: Flixier versus alternatives
Before finalising your cancellation, consider whether a competing service better suits your needs, or whether downgrading to a lower Flixier tier is more economical.
| Service | Pricing (SGD) | Key strength | Best for |
|---|---|---|---|
| Flixier | Free to ≈ $58/month | Cloud rendering and AI-assisted editing | Content creators prioritising speed and collaboration |
| DaVinci Resolve | Free (desktop) | Professional colour grading and no subscription | Users comfortable installing desktop software |
| CapCut | Free (desktop and mobile) | Intuitive interface and extensive free effects | Beginners and social media creators |
| Adobe Premiere Pro | ≈ $85/month or bundled plans | Industry-standard professional editing suite | Agencies and broadcast-level production |
| Shotcut | Free (desktop and open-source) | Lightweight and cross-platform | Advanced users who need granular control |
Contact details for Flixier and consumer escalation
If you encounter difficulties cancelling your subscription or need to escalate a dispute, use the following contact information.
Flixier's registered office
Flixier SRL is registered in Romania at the following address. Although Flixier operates online globally, you may send formal correspondence to this registered office if you require written confirmation or wish to escalate a complaint internally.
Flixier SRL
Toma Savescu No. 15
Iasi, Romania
For customer support, visit Flixier's website for a help centre, submit an in-app support ticket, or contact support via the email address listed in your account settings or previous communication.
Escalation to CASE (Singapore)
If Flixier refuses to honour your cancellation request or denies a refund you believe you are entitled to, contact the Consumers Association of Singapore. CASE provides free mediation and can investigate complaints about digital service providers that breach the Consumer Protection (Fair Trading) Act.
Consumers Association of Singapore (CASE)
Email: [email protected]
Online complaint form: www.case.org.sg
Phone: +65 6100 0315
Address: 170 Ghim Moh Road, Singapore 279621
Submit your complaint within three months of the dispute for the strongest outcome. Include your cancellation confirmation, billing records, and all correspondence with Flixier.
Summary: taking control of your Flixier subscription
Cancelling your Flixier subscription is your right, and Singapore's Consumer Protection (Fair Trading) Act guarantees you specific protections throughout the process. If you cancel within 14 days of purchase and have not substantially used the service, you are entitled to a full refund. After 14 days, you can cancel to prevent future charges, though previous payments are not recoverable unless Flixier offers a discretionary pro-rata credit.
The cancellation process itself requires only six steps: logging into your account, navigating to subscription settings, confirming your cancellation, and saving your confirmation email. Your subscription typically remains active until the end of your current billing period, giving you time to export any essential projects. Avoid common mistakes such as confusing account deletion with subscription cancellation, failing to document your request, or missing the 14-day refund deadline.
At Yafee, we have helped thousands of consumers cancel subscriptions with clarity and confidence, protecting their rights and ensuring they reclaim control of their recurring payments. If Flixier refuses to honour your cancellation or refund request, the Consumers Association of Singapore (CASE) stands ready to mediate at no cost to you. Document everything, act within the legal timeframes, and do not hesitate to escalate if the service does not respond promptly. Your subscription should serve your creative goals, not become a financial obligation you cannot escape. Yafee.com is your trusted partner in navigating these decisions, and we encourage you to review Yafee's full library of subscription cancellation guides for other services you may wish to reassess.