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Frequently asked questions
Cancel Everai: The Right Way to Avoid Charges
How to cancel Everai and protect your account from unwanted charges
Understanding Everai and your subscription options
Everai is a cloud storage and file-sharing service that operates on a recurring billing model. You subscribe to access file storage, synchronisation, and sharing features across web, iOS, and Android platforms. Your subscription renews automatically on each billing cycle unless you actively cancel-a process that protects your financial interests in Singapore under consumer protection law.
The company maintains a complex operational structure. Everai's main domain uses privacy registration in Reykjavik, Iceland, while a UK-registered entity (EverAI Limited, dissolved October 7, 2025) previously held a London address. Business profiles indicate headquarters in Malta. This multi-jurisdictional presence matters when you escalate disputes or require formal contact information.
Crucially, your cancellation method depends entirely on where you originally purchased your subscription. Everai sells subscriptions through three distinct channels: the official Everai website, Apple's App Store, and Google Play. At Yafee, we emphasise this point because cancelling through the wrong platform leaves your recurring charges active-a costly mistake thousands of consumers make annually.
Why Everai cancellation matters in singapore
Under the Consumer Protection (Fair Trading) Act (Cap. 52A), Singapore law grants you explicit rights to cancel subscription services and dispute unauthorised charges. Furthermore, the Competition and Consumer Commission of Singapore (CCCS) enforces these protections. Your strongest position relies on documented cancellation-screenshots, confirmation emails, and dated communications form your evidence trail if billing disputes arise.
Your subscription channels at a glance
Understanding your purchase channel before you cancel is non-negotiable. Yafee recommends checking your payment method and billing confirmation email to identify where you subscribed. Each platform operates independently, and cancellation through one channel does not affect billing through another.
Your legal position under singapore consumer law
Your rights when cancelling Everai rest squarely on two pillars: statutory protection and contractual clarity.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act grants you the right to cancel subscription contracts within a specified timeframe-typically 14 days from the contract date for distance contracts (online purchases). Furthermore, the Act prohibits suppliers from charging you for services beyond your agreed subscription period. If Everai continues billing after your cancellation, you have grounds to dispute the charge through the CCCS.
Consequently, your cancellation must be communicated clearly and documented. Written confirmation-whether by email, screenshot, or platform notification-creates enforceable proof of your cancellation intent.
Yafee's guidance on contractual rights
Your Everai terms of service form a binding contract between you and the service provider. In accordance with Singapore contract law, both parties must perform their obligations. Your obligation is to pay the subscription fee; Everai's obligation is to deliver the service and cease billing upon cancellation. Yafee advises retaining all contractual documents, including the terms of service, subscription confirmation, and payment history, as these form your legal evidence base.
How to cancel Everai across all platforms
You have three primary cancellation routes depending on your original purchase method.
Cancel through the Everai website
If you subscribed directly via Everai's website or the linked Candy.ai account system, you must cancel through the web portal to stop all recurring charges.
- Log in to your Everai account at the official website using your registered email and password.
- If you cannot recall your password, click the "Forgot Password" link and reset it using your email address before proceeding.
- Ensure you are on the legitimate Everai domain (not a phishing page) by checking the URL carefully.
- Navigate to your account dashboard by locating your profile icon or account menu.
- This is typically positioned in the top-right corner of the website interface.
- The exact label may be "My Account", "Profile", or "Settings" depending on recent website redesigns.
- Select the subscription or billing management section.
- Look for menu options labelled "Billing", "Subscription", "Plans", or "Manage Subscription".
- Some accounts display this information on the dashboard itself without requiring a separate menu click.
- Locate your active subscription and click the "Cancel Subscription" or "Unsubscribe" button.
- Read any cancellation summary carefully-Everai may display what features you will lose access to.
- Some providers offer downgrade options; ignore these if you wish to cancel entirely.
- Confirm your cancellation by clicking the final confirmation button.
- Everai will typically display a confirmation message on screen and send a confirmation email to your registered address.
- Take a screenshot of the on-screen confirmation and save the email receipt for your records.
- Verify your cancellation status by returning to the subscription management page.
- Your subscription should now display as "Cancelled" or "Inactive".
- Access to your account continues until the end of your current billing period; you do not lose access immediately.
Important timing point: Your cancellation takes effect at the end of your current billing cycle. Charges do not stop immediately-only after your final renewal date passes. Everai provides pro-rata refunds only in exceptional circumstances; read the terms of service for specifics in your region.
Cancel via apple app store (iOS)
If you subscribed through Apple's App Store on an iPhone or iPad, Apple manages your billing directly, not Everai. You must cancel through Apple's own subscription management system.
- Open the Settings app on your iPhone or iPad.
- Do not open the Everai app itself; Apple subscriptions are managed exclusively through the Settings application.
- Tap "Settings" from your home screen to begin.
- Scroll to and tap your Apple ID name at the top of the Settings menu.
- If you use iOS 10.3 or earlier, tap "iTunes and App Store" instead.
- Select "Subscriptions" from the menu that appears.
- This section displays all active and cancelled subscriptions linked to your Apple ID.
- You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
- Find Everai in your subscriptions list and tap it.
- Everai may appear under its own name or under "Candy AI" if you subscribed through a linked account.
- Tap "Cancel Subscription" (or "Edit Subscription" followed by the cancellation option).
- Apple will ask you to confirm your reason for cancellation; select the appropriate option.
- You may see offers to retain the subscription at a reduced price; decline these if you wish to cancel entirely.
- Confirm cancellation by tapping the final confirmation prompt.
- Apple will immediately send a confirmation email to your registered Apple ID email address.
- Screenshot this confirmation and save the email for your records.
Key point: Apple's system grants you access until the end of your current billing period. The subscription does not terminate immediately upon cancellation-you retain full access until your renewal date passes. No charges occur after that date.
Cancel via google play (Android)
If you subscribed through Google Play on an Android device, Google controls your subscription billing. You must cancel through Google Play's own subscription management section.
- Open the Google Play Store app on your Android device.
- Alternatively, open a web browser and navigate to play.google.com.
- Tap the profile icon in the top-right corner of the Google Play Store.
- On the web version, click your profile icon or account avatar.
- Select "Subscriptions" from the dropdown menu.
- This section lists all active subscriptions linked to your Google account.
- Find Everai in your subscriptions list and tap it.
- Everai may appear under a slightly different name depending on how it was registered in Google Play.
- Tap "Cancel Subscription" at the bottom of the subscription details page.
- Google Play will prompt you to select a reason for cancellation; choose the reason that applies.
- You may see promotional offers; disregard these if you intend to cancel entirely.
- Confirm cancellation by tapping the final confirmation button.
- Google will send a confirmation email to the email address associated with your Google account.
- Save this email and take a screenshot of the confirmation screen.
Access during the notice period: Like Apple, Google Play allows you continued access until your current billing cycle ends. Cancellation does not immediately revoke your Everai access-it merely stops future charges after your renewal date.
What happens after you cancel Everai
Cancellation is not instantaneous, and understanding the post-cancellation timeline protects you from surprise charges and confusion.
Your account access during the notice period
After you cancel, Everai grants you continued full access to your account, files, and features until the end of your current billing period. This is standard practice across cloud storage providers. You do not lose access to your files immediately-the service remains fully functional until your renewal date passes without charging your payment method.
What you should do immediately after cancellation
Document your cancellation thoroughly to protect your legal position. Save or screenshot your cancellation confirmation, including the date, time, and confirmation reference number if provided. Forward your confirmation email to a personal email account that you retain indefinitely-this creates a backup record independent of your Everai account. Furthermore, note the date of your next scheduled renewal in your personal calendar or task manager; this allows you to verify that no charge occurs on that date.
Monitoring your billing after cancellation
Check your payment method (credit card or banking app) on the day your renewal would have occurred and for 5-7 days thereafter. Verify that no charge from Everai appears. If a charge does appear after you cancelled, this constitutes an unauthorised debit under the Consumer Protection (Fair Trading) Act, and you have grounds to dispute it with your bank or credit card provider. Contact the CCCS if the service provider refuses to refund the unauthorised charge.
Refund policy and charge recovery
Everai's refund policy determines whether you recover payment for the current billing period after cancellation.
Standard refund terms
Most subscription services, including Everai, do not offer pro-rata refunds if you cancel mid-cycle. Your payment covers the entire billing period, and cancellation merely prevents the next renewal charge. Consequently, if you cancel on the tenth day of a thirty-day cycle, you have already paid for the full thirty days and forfeit no refund. This is standard commercial practice and complies with Singapore law provided the terms are transparent at purchase.
Exceptions and dispute procedures
You may claim a refund if you can demonstrate that Everai failed to deliver the contracted service-for instance, if the platform was inaccessible for an extended period or you could not access your files. Furthermore, if you subscribed within 14 days of your cancellation date and fall under the distance contract provisions of the Consumer Protection (Fair Trading) Act, you may have a right to cancel and receive a full refund. Yafee advises checking your country-specific consumer law for distance purchase cooling-off periods.
If Everai refuses a legitimate refund claim, escalate your dispute to the CCCS. The Commission investigates consumer complaints and has authority to compel service providers to refund charges obtained through unfair trading practices.
Common cancellation mistakes and how to avoid them
Cancellation errors cost thousands of consumers money annually-recognising these pitfalls ensures you protect your account and finances effectively.
Mistake 1: cancelling through the wrong platform
The most frequent error is cancelling through one platform while your subscription remains active on another. For example, you cancel through the Everai website, but your original payment came through Apple's App Store. The website cancellation does nothing because Apple's system remains active. Consequently, Apple continues charging your payment method monthly. Before you cancel, verify your original purchase channel by checking your payment history or original confirmation email. Cancel only through that channel.
Mistake 2: confusing cancellation with downgrade
Some providers offer downgrade options during cancellation-reducing your plan tier rather than cancelling entirely. If you select a downgrade, your subscription remains active and billing continues. You must explicitly click the "Cancel Subscription" or "Unsubscribe" button, not the "Change Plan" or "Downgrade" option. Read the on-screen prompts carefully before confirming any action.
Mistake 3: relying on in-app cancellation messages alone
The Everai app itself does not allow cancellation through its interface-you must cancel through your payment platform or the web portal. Some consumers open the Everai app, search for a cancel button, find nothing, and assume they cannot cancel. In reality, you must exit the app and cancel through your browser (for website subscriptions) or your device settings (for App Store or Google Play subscriptions).
Mistake 4: failing to document your cancellation
Without written evidence, you have no proof of cancellation if disputes arise. Always screenshot your confirmation screen and save your confirmation email. Furthermore, note the exact date and time of cancellation. This documentation becomes essential if you need to file a complaint with the CCCS or dispute an unauthorised charge with your bank.
Pricing overview and subscription tiers
Understanding Everai's pricing structure clarifies what you are cancelling and what charges to expect or dispute.
| Subscription tier | Monthly cost (SGD) | Storage capacity | Key features |
|---|---|---|---|
| Free | $0 | Limited (typically 5GB) | Basic file storage, limited sharing |
| Pro (monthly) | $9.99 | 1TB | Full sharing, priority support, advanced features |
| Pro (annual) | $99.90 (billed once) | 1TB | Best value: 17% savings vs. monthly |
| Business | $19.99+ | Unlimited | Team collaboration, admin controls, SLA guarantee |
| Enterprise | Custom pricing | Unlimited | Custom integrations, dedicated support, legal compliance |
If you subscribed to an annual plan, cancellation does not typically trigger a refund of the full prepaid amount. You retain access until the twelve-month renewal date; cancellation merely prevents the automatic annual renewal. Check your specific subscription details to confirm your billing frequency and renewal date.
Checklist for successful Everai cancellation
Before, during, and after cancellation, follow this procedural checklist to ensure you execute every step correctly.
- Before cancellation: Check your original confirmation email or payment method to identify which platform you used (Everai website, Apple App Store, or Google Play).
- Before cancellation: Note your current renewal date so you can verify that no charge occurs after cancellation takes effect.
- Before cancellation: Back up any files stored in Everai to your local device or another cloud service if you wish to retain them.
- During cancellation: Log in using your correct email and password; do not attempt to cancel without full account access.
- During cancellation: Read the cancellation summary carefully and confirm you are cancelling the correct subscription (not downgrading).
- During cancellation: Screenshot the on-screen confirmation and note the date and time of cancellation.
- After cancellation: Save your confirmation email in a separate folder or external account for indefinite archival.
- After cancellation: Mark your calendar for the renewal date and verify no charge occurs on that day.
- After cancellation: Check your payment method's transaction history 5-7 days after the renewal date to confirm zero charge.
- If a charge occurs: Contact your bank or credit card provider immediately to dispute the unauthorised transaction.
- If a charge occurs: File a formal complaint with the CCCS if the service provider refuses to refund the disputed charge.
Everai company contact information and escalation routes
If you encounter billing issues, unresponsive customer service, or disputed charges, escalation routes exist to compel Everai to comply with consumer law.
Direct contact with Everai
Attempt to resolve your issue directly with Everai's customer service first. Check the Everai website for a "Contact Us" or "Support" page, typically found in the footer. Send a formal, documented email outlining your cancellation date, cancellation method, and the specific issue (for instance, an unauthorised charge after cancellation). Retain copies of all correspondence. Yafee recommends sending emails from a personal email account rather than through a web form, as this creates a dated, retrievable record.
Escalation to the CCCS (Competition and consumer commission of singapore)
If Everai fails to respond or refuses your cancellation or refund claim, lodge a formal complaint with the CCCS. The Commission investigates unfair trading practices and breaches of the Consumer Protection (Fair Trading) Act. You can file a complaint online at www.cccs.gov.sg or visit the CCCS office in person. Provide your cancellation documentation, payment records, and copies of all correspondence with Everai. The CCCS has authority to compel refunds and impose penalties on non-compliant businesses.
Dispute resolution through your bank
If Everai charged your payment method after cancellation, you can dispute the transaction directly with your bank or credit card provider under consumer protection schemes (such as chargeback mechanisms for credit cards). Provide your bank with your cancellation documentation and evidence of the unauthorised charge. Your bank can reverse the transaction and refund your account.
Key takeaways: cancelling Everai safely and legally
Cancelling Everai requires precision, documentation, and awareness of your legal position under Singapore consumer law. Your first step is identifying your original purchase channel-Everai website, Apple App Store, or Google Play-because you must cancel through that platform exclusively. Yafee emphasises that cancelling through the wrong channel leaves your recurring charges active, costing you money indefinitely.
Throughout the cancellation process, document every action: screenshot your confirmation, save your confirmation email, and note the cancellation date and your next renewal date. These records form your legal evidence if disputes arise. Furthermore, verify that no charge occurs on your renewal date by checking your payment method's transaction history five to seven days later.
Under the Consumer Protection (Fair Trading) Act, you hold statutory rights to cancel subscriptions and dispute unauthorised charges. If Everai continues billing after your documented cancellation, you have grounds to escalate your complaint to the CCCS, which enforces consumer protections across Singapore. Your bank can also reverse unauthorised charges through chargeback procedures.
Yafee has helped thousands of consumers cancel cloud storage subscriptions, dispute unwanted charges, and recover money from non-compliant service providers. By following the platform-specific steps outlined above, maintaining clear documentation, and understanding your legal position, you protect your financial interests and ensure Everai charges cease immediately after your current billing cycle ends. For further guidance on subscription cancellation or consumer rights, Yafee provides detailed resources on cancellation procedures across all major platforms and service categories.