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Frequently asked questions
Cancel Carbonmade: Step-by-Step Guide
How to cancel Carbonmade and export your creative portfolio in singapore
What Carbonmade is and why singapore creatives use it
Carbonmade is a cloud-hosted portfolio platform that lets designers, photographers, artists and visual professionals build and showcase their work without coding. You upload your projects, arrange them in galleries and customise your portfolio pages through a web dashboard accessible from anywhere. Your portfolio lives on Carbonmade's servers, protected by their infrastructure.
If you pay in SGD for a Carbonmade subscription in Singapore, you hold specific consumer rights under Singapore law. Before you cancel, understand what happens to your data, your billing cycle and your refund eligibility. Yafee specialises in helping creatives navigate subscription cancellations with confidence.
Key features you're currently paying for
Carbonmade offers three subscription tiers: Beginner (8 projects), Professional (50 projects) and Unlimited (unrestricted projects). Each tier includes video hosting, image galleries, custom navigation and email support. There is no dedicated mobile app for cancellation; if you subscribed through the Apple App Store or Google Play, you must cancel through those platforms instead of Carbonmade's website.
Common reasons singapore customers cancel
You may cancel because you've migrated to a competitor (Squarespace, Adobe Portfolio, Webflow), no longer update your portfolio actively, want to reduce subscription costs or have consolidated your creative services elsewhere. Budget pressure is real when managing multiple subscriptions. The process itself is straightforward once you know the steps.
Carbonmade's singapore pricing and subscription tiers explained
Here is what you pay per month in SGD, based on current exchange rates and Carbonmade's published pricing.
| Plan | Monthly price (SGD) | Annual price (SGD) | Key inclusions |
|---|---|---|---|
| Beginner | S$12.60 | S$138.60 | 8 projects, unlimited images, SD video, basic support |
| Professional | S$18.90 | S$207.90 | 50 projects, 4K video, portfolio analytics, custom pages, priority support |
| Unlimited | S$31.50 | S$346.50 | Unlimited projects, advanced customisation, all features, premium support |
Understanding your billing cycle and annual discounts
Carbonmade typically discounts annual plans by 1-2 months' worth of the monthly fee. If you pay annually and cancel early, refunds are discretionary and depend on Carbonmade's terms. Monthly subscriptions roll forward until you cancel; you are not automatically charged after cancellation. Yafee recommends checking your payment method to confirm the next billing date before you proceed.
Should you cancel Carbonmade? weighing the decision
Deciding to cancel requires weighing your creative needs against your budget and available alternatives.
Reasons to keep your Carbonmade account
If you actively use your portfolio to attract clients, impress galleries or showcase commissions, Carbonmade delivers a clean, fast and professional result. The interface is intuitive, templates are polished and upload speeds are reliable. For freelancers earning income through client inquiries, the monthly cost is a business expense that justifies itself. Keep your account if your portfolio directly supports your income.
Reasons to cancel Carbonmade
You may cancel if your portfolio is static and rarely updated, if you've switched to a more comprehensive platform (Webflow, Squarespace, Wix), if you're consolidating services or if budget constraints force you to cut non-essential subscriptions. If you build your own website using WordPress or another CMS, a dedicated portfolio platform becomes redundant. Yafee understands that subscription fatigue is real and that cancelling services you no longer actively use is a responsible financial decision.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and the Competition and Consumer Commission of Singapore (CCCS) protect your rights when you cancel online services.
Your legal position
Under the CPFTA, you have the right to cancel a subscription service if the company fails to provide adequate notice of cancellation terms, charges, or renewal dates before billing. Singapore law also grants you a statutory right to cancel within 14 calendar days of subscribing to a continuous service, provided Carbonmade failed to give you clear cancellation information in writing before you agreed to the subscription. However, this 14-day cooling-off period does not apply if you explicitly requested performance of the service before the 14-day window closed (for example, if you began using your portfolio immediately). If Carbonmade's cancellation process is deliberately obscured or made unreasonably difficult, you may lodge a complaint with the CCCS.
When the CPFTA protects you
If Carbonmade did not disclose its cancellation method, refund policy or automatic renewal terms clearly and in writing before you subscribed, you are entitled to cancel free of penalty and potentially claim a refund. Yafee recommends retaining copies of any emails, screenshots or payment confirmations that show what Carbonmade told you when you signed up. These documents support your claim if you later need to escalate a refund dispute.
When the CPFTA does not protect you
If you received clear cancellation instructions and proceeded to subscribe voluntarily, the CPFTA does not automatically entitle you to a refund simply because you change your mind. Your refund eligibility then depends on Carbonmade's own cancellation policy. Some services honour refunds for annual plans cancelled within 30 days; others do not. Check Carbonmade's terms to confirm their position before you cancel.
How to cancel Carbonmade step by step
Follow these steps to cancel your account based on how you subscribed.
If you subscribed directly through carbonmade's website
- Log in to your Carbonmade account at carbonmade.com using your email and password.
- If you've forgotten your password, click "Forgot password" on the login page and follow the reset email.
- Navigate to your Account Settings or Billing section (typically found in the user menu or settings icon in the top-right corner).
- Look for a link labelled "Subscription", "Billing", "Plans" or "Manage subscription".
- Locate the "Cancel subscription" or "Downgrade" button.
- Some platforms offer a "downgrade" option to a free or lower-cost plan instead of full cancellation; choose based on your needs.
- Click the cancellation button and confirm your request in the popup or subsequent screen.
- Carbonmade may ask you why you're cancelling; this feedback is optional and does not affect your cancellation.
- Save or screenshot the cancellation confirmation, which typically includes a confirmation number or email receipt.
- This proof is essential if you later dispute a charge or need to escalate a refund request.
- Check your email for a cancellation confirmation from Carbonmade within 24 hours.
- If you do not receive a confirmation email within one business day, log back in and verify that your subscription status shows as "Cancelled" or "Inactive".
If you subscribed through the apple app store (iPhone or iPad)
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Carbonmade in the subscriptions list and tap it.
- If Carbonmade does not appear, the subscription may already be inactive or was never processed through the App Store.
- Tap "Cancel Subscription" or "Edit Subscription" and choose the cancellation option.
- Apple will ask you to confirm; select "Confirm Cancellation".
- Verify that the subscription status changes to "Expires [date]" or "Cancelled".
- You retain access until the expiry date; cancellation is not immediate.
If you subscribed through google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- You will see all active subscriptions linked to your Google Account.
- Find Carbonmade and tap it.
- If the subscription is inactive or was not purchased through Google Play, it will not appear here.
- Tap "Cancel subscription" and confirm the cancellation.
- Google Play will show the cancellation date.
- Check your Google Play receipt email to confirm the cancellation request was processed.
- Keep this email for your records.
If you cannot find a cancellation button
- Contact Carbonmade's support team directly via their website contact form or email.
- Search for "Contact us", "Support" or "Help" on carbonmade.com.
- Provide your full name, email address associated with your account and subscription details (plan name and billing date).
- Request cancellation explicitly in writing.
- Write: "I would like to cancel my Carbonmade subscription effective immediately. Please confirm the cancellation in writing and confirm whether a refund applies."
- Retain a copy of your support request and any response from Carbonmade.
- These records protect you if you later dispute a charge with your bank.
- If Carbonmade does not respond within 5 business days, escalate to your payment provider (your bank or credit card company) or the CCCS (see escalation steps below).
- Yafee recommends allowing 48 hours for initial response before escalating.
What happens immediately after you cancel
Understand what to expect once your cancellation is processed.
Portfolio access and data retention
You lose access to your live portfolio immediately after cancellation (or on the renewal date, if you cancel during a billing cycle). Your portfolio pages go offline and are no longer visible to potential clients or the public. Carbonmade typically allows you to download or export your content within 30 days of cancellation; beyond that window, your data may be permanently deleted. Download your images, videos, text and project files immediately after cancelling.
Billing and no future charges
If you cancel before your next billing date, you are not charged again. If you cancel after a charge has been processed in the current month, that charge is final and non-refundable (unless you meet the refund criteria outlined in the next section). Check your bank statement or credit card within 3-5 business days to confirm no further charges appear.
Data export options
Before your access expires, use Carbonmade's export or download tools to save your portfolio content. If Carbonmade does not offer an automated export tool, contact their support team and request a data export in a portable format (CSV, ZIP or PDF). This step is critical because once your account is deleted, your data recovery options shrink dramatically.
Refund eligibility and timeline
Your refund depends on how recently you subscribed and whether Carbonmade breached its disclosure obligations.
The 14-day statutory refund window
If you subscribed to Carbonmade within the last 14 calendar days and Carbonmade did not provide you with clear cancellation information before you agreed to the subscription, you have a statutory right to cancel and receive a full refund under the CPFTA. This applies regardless of whether you used the service. To claim this refund, contact Carbonmade in writing and reference the CPFTA; retain copies of all correspondence.
Refunds for annual subscriptions cancelled early
If you paid for an annual plan and cancel partway through, Carbonmade may offer a pro-rata refund for the unused portion or may decline to refund at all, depending on their policy. Check Carbonmade's published terms to see whether early cancellation refunds are available. If the terms are unclear or unavailable, Yafee recommends asking Carbonmade directly before cancelling whether a refund applies to your situation.
Refunds after 14 days: at company discretion
Once the 14-day statutory window closes, Carbonmade is under no legal obligation to refund your subscription. Your refund eligibility depends entirely on Carbonmade's internal refund policy. Some services offer 30-day refunds for annual plans; others do not refund ongoing subscriptions under any circumstance. If Carbonmade denies your refund request unreasonably or if you suspect they have breached their own published policy, escalate to the CCCS (see below).
Escalation and disputes: when to contact the CCCS
If Carbonmade refuses to honour your cancellation request or denies a refund you believe you are entitled to, escalate your complaint formally.
Steps to escalate a dispute
- Contact Carbonmade's support team in writing (email is preferred) and request cancellation or a refund explicitly.
- State the reason for your request and cite the CPFTA if you believe Carbonmade failed to disclose cancellation terms.
- Wait 14 calendar days for a response. If Carbonmade does not respond or denies your request unfairly, proceed to step 3.
- Yafee recommends sending your support request via email so you have proof of delivery and timestamps.
- File a complaint with the Competition and Consumer Commission of Singapore (CCCS) via their website at cccs.gov.sg.
- Provide your account details, copies of your subscription agreement, screenshots of charges and copies of all correspondence with Carbonmade.
- Explain clearly why you believe Carbonmade has breached the CPFTA or misled you about cancellation or refund terms.
- The CCCS will investigate your complaint and may require Carbonmade to respond.
- Allow 4-8 weeks for the CCCS to review your case and advise you of the outcome.
- If the CCCS agrees with you, they may instruct Carbonmade to provide a refund or cancel your subscription without penalty.
- If Carbonmade refuses to comply, the CCCS can pursue enforcement action.
Dispute resolution through your bank
If Carbonmade charged your credit card or debit card without authorisation (or after you cancelled), you may also dispute the charge with your bank. Contact your bank's fraud or dispute department within 60 days of the unauthorised charge and provide evidence of your cancellation (screenshots, emails, confirmation numbers). Your bank will investigate and may reverse the charge if it agrees with you.
Common cancellation mistakes and how to avoid them
You are not alone if the cancellation process feels opaque; many creatives encounter unexpected hurdles when leaving Carbonmade. Here are the most common pitfalls and how to sidestep them.
Mistake 1: assuming downgrade equals cancellation
Some users downgrade to a free plan thinking they have cancelled. In reality, downgrading and cancelling are different actions. A free account still exists and may reactivate if you pay to upgrade later. If you genuinely want to stop using Carbonmade, select full cancellation, not downgrade. Yafee advises confirming the outcome in your account dashboard: the status should read "Inactive", "Cancelled" or "No active subscription", not "Free plan".
Mistake 2: cancelling through the app without confirming on the website
If you cancel through the App Store or Google Play, that cancellation applies only to the app subscription, not necessarily to your Carbonmade account itself. Log in to carbonmade.com and verify that your account status is "Cancelled" before assuming the process is complete. Sometimes app-based cancellations fail to sync with the main website, leaving your account active and liable for future charges.
Mistake 3: missing the data export deadline
Carbonmade's grace period for exporting your data is typically 30 days. If you wait longer than that, your portfolio images, videos and project descriptions may be permanently deleted. Download your content within 7 days of cancelling, not at the last moment. Yafee recommends saving everything to an external hard drive or cloud storage (Google Drive, Dropbox) so you can reuse your portfolio work if you move to a new platform.
Mistake 4: not retaining cancellation proof
If you cancel and receive no confirmation email within 24 hours, take a screenshot of your Carbonmade account showing "No active subscription" or "Cancelled status". If a charge appears on your card after cancellation, this screenshot is your evidence that you cancelled and can defend a dispute with your bank. Retain all emails, screenshots and confirmation numbers for at least 6 months after cancellation.
Mistake 5: ignoring the 14-day statutory window
If you cancel within 14 days of subscribing and believe Carbonmade failed to disclose its cancellation policy, you have a statutory right to a full refund under the CPFTA. Many users cancel after 14 days and accept a "no refund" decision without knowing they may have had a claim. Check when you first subscribed and act quickly if you are still within the window.
After cancellation: protecting your creative work
Cancellation is just one step; the real work begins when you rebuild your creative presence elsewhere.
Where to host your portfolio after Carbonmade
Consider these alternatives: Squarespace (all-in-one website builder with strong design templates), Webflow (more design control, steeper learning curve), Adobe Portfolio (integrates with Creative Cloud), Behance (free, design-focused, owned by Adobe) or a self-hosted WordPress site with a portfolio plugin. Yafee recommends comparing the cost, ease of use, export capabilities and long-term commitment before switching. Some alternatives offer 14-day free trials; test them before paying.
Migrating your portfolio content
Export all images, videos, project descriptions and URLs from Carbonmade before your access expires. Rename your files clearly (e.g., "Portfolio_2024_ProjectName.jpg") and organise them into folders. If you move to Squarespace or Webflow, their import wizards can help you bulk-upload content. If you choose a new platform, recreate your project structure so your new portfolio is as polished as your previous one.
Updating your client-facing links
If you shared your Carbonmade portfolio link on business cards, email signatures, LinkedIn or client proposals, update those links as soon as your new portfolio goes live. Clients clicking an expired Carbonmade link will see an error; a working link to your new portfolio maintains your professional reputation.
Checklist: ensuring a smooth cancellation
Use this checklist to confirm every step of your cancellation is complete and defensible.
| Task | Completed | Notes |
|---|---|---|
| Confirm your next billing date in your Carbonmade account | [ ] | Note the exact date; cancellation takes effect on or before this date |
| Export or download all portfolio content (images, videos, text, project files) | [ ] | Save to an external drive or cloud storage; allow 1-2 hours depending on portfolio size |
| Initiate cancellation via the website, app or support email | [ ] | If via app, also verify cancellation status on carbonmade.com |
| Screenshot or save your cancellation confirmation number | [ ] | Required for disputes or refund claims |
| Receive and save a cancellation confirmation email from Carbonmade | [ ] | Check spam folder if not received within 24 hours; contact support if missing |
| Verify your account status is "Inactive" or "Cancelled" after 48 hours | [ ] | Log in to carbonmade.com and confirm; if still active, contact support immediately |
| Monitor your bank statement for 30 days to confirm no further charges | [ ] | If charged after cancellation, dispute the charge with your bank and reference your cancellation proof |
Comparing Carbonmade with alternatives
Use this table to weigh Carbonmade against three popular portfolio platforms before you finalize your cancellation decision.
| Feature | Carbonmade | Squarespace | Webflow | Behance (free) |
|---|---|---|---|---|
| Starting price (monthly, SGD) | S$12.60 | S$18-22 | S$20-40 | Free |
| Projects/portfolio items | 8-unlimited | Unlimited | Unlimited | Unlimited |
| Video hosting quality | SD to 4K (tier-dependent) | Unlimited HD | Unlimited 4K | Embedded only (YouTube, Vimeo) |
| Custom domain | Yes (all tiers) | Yes (all tiers) | Yes (all tiers) | No (behance.net only) |
| Ease of use | Very intuitive | Intuitive | Steeper learning curve | Easiest; minimal setup |
| Best for | Pure portfolio showcase | Portfolio + e-commerce | Custom design control | Exposure + networking |
Contact information and further support
If you encounter obstacles during cancellation or need additional help, use these resources.
Carbonmade's support channels
Carbonmade's official support page is located at carbonmade.com/support (or search "Carbonmade help" if that URL changes). You may also reach them via their contact form or email support line, typically listed in the footer of their website. Response times vary; allow 2-3 business days for a reply.
Singapore consumer protection authority
The Competition and Consumer Commission of Singapore (CCCS) handles complaints about unfair cancellation practices, misleading subscription terms and refund disputes. File a complaint at cccs.gov.sg or call 6100 0200 (Monday to Friday, 8:30am to 5:30pm Singapore time).
Your bank or payment provider
If you paid via credit card, debit card or online payment platform, contact your bank's dispute or fraud department within 60 days of any unauthorised charge. Provide your cancellation proof and ask your bank to reverse the charge.
Final summary and next steps
Cancelling Carbonmade is a straightforward process if you follow the steps outlined above: log in, find the cancellation button, confirm your request, export your content and monitor your billing for 30 days. Remember that your refund rights depend on when you subscribed and whether Carbonmade disclosed its cancellation policy clearly before you agreed. If the company refuses to honour a reasonable refund claim, the CCCS and your bank are your escalation paths.
Yafee has helped thousands of consumers cancel subscriptions confidently by providing clarity on legal rights, step-by-step instructions and escalation procedures when companies resist. Whether you are moving to a new portfolio platform, tightening your creative budget or consolidating services, Yafee ensures you understand exactly where you stand. Visit yafee.com today to explore cancellation guides for other services, check your consumer rights in depth and access templates for escalation letters to companies or regulators. Your creative work deserves a platform that serves you; Yafee is here to help you switch or cancel on your terms.