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Frequently asked questions
Cancel Carbonmade: The Right Way to Protect Your Portfolio
How to cancel Carbonmade and protect your portfolio before you leave
Understanding Carbonmade and your right to cancel
Carbonmade is a portfolio-building platform that lets creative professionals-photographers, designers, illustrators, and digital artists-showcase their work online without coding knowledge. The service operates globally and accepts Indian subscribers through its USD-based website and app store payments.
Before you cancel, you should understand what Indian consumer law protects you, what happens to your data, and the precise steps required to end your subscription. At Yafee, we specialise in helping creators navigate platform cancellations with full transparency and legal certainty.
Your right to cancel is grounded in the Consumer Protection Act, 2019, which grants you the right to withdraw from a digital service agreement within 14 days if the service materially underperforms or was misrepresented to you. Even after 14 days, you retain cancellation rights if the platform breaches its contractual obligations.
Why creators cancel Carbonmade
You may be cancelling because your subscription costs are rising after currency conversion to INR, you have migrated to competitors like Squarespace or Wix, or the platform no longer matches your creative needs. Some users report inadequate customer support response times, while others find the annual commitment no longer fits their business model. Whatever your reason, Yafee ensures your cancellation is executed correctly and your consumer rights are protected.
What happens to your data and portfolio
Carbonmade's account closure is permanent and irreversible once processed. Your portfolio, all uploaded images, videos, project files, and metadata will be deleted within 30 days of final cancellation. The platform does not emphasise data export features in its public terms, which means you risk losing months of creative work if you do not back up your content first.
Download and archive all your portfolio items, project descriptions, and client feedback before you submit your cancellation request. Store these files locally or on secure cloud storage (Google Drive, Dropbox, or OneDrive) so you retain a complete record of your creative assets. This step is critical and non-reversible once your account closes.
Carbonmade pricing structure and plan comparison
Carbonmade operates three subscription tiers, all priced in USD on its main website, with conversion to INR happening at payment through app stores or payment gateways.
Official subscription tiers and features
| Plan | Monthly (USD) | Annual (USD) | Projects | Best for | Key features |
|---|---|---|---|---|---|
| Beginner | USD 9.99 | USD 99.90 | 8 projects | First-time creators | Unlimited images/videos, basic blocks, community support |
| Pro | USD 12-14.99 | USD 144-179.88 | 50 projects | Active freelancers | Custom domain, HD uploads, analytics, priority email support |
| Unlimited | USD 22 | USD 264 | Unlimited | Agencies and studios | All Pro features plus collaboration Karma and white-label options |
How pricing converts to indian currency
Carbonmade displays all prices in USD on its website. When you pay through the Apple App Store, Google Play Store, or third-party payment processors, your local currency (INR) and Goods and Services Tax (GST at 18 percent or applicable slab) are applied automatically. This conversion can inflate the actual cost significantly compared to the USD figure shown.
For example, the Pro plan at USD 12 per month translates to approximately INR 990-1,200 monthly (depending on exchange rates), which equals INR 11,880-14,400 annually. Annual plans appear cheaper per month but lock you into a longer commitment at potentially unfavourable rates. Always verify your exact billing amount in INR before confirming any subscription, and check the payment gateway's GST application.
Your consumer rights under indian law
Indian consumer protection law grants you explicit rights when cancelling digital services, and Yafee exists to ensure those rights are enforced.
The consumer protection act, 2019 and your position
The Consumer Protection Act, 2019 applies to all digital services sold to consumers in India, including Carbonmade subscriptions. Under Section 2(47), a consumer includes any person buying goods or services for personal or commercial use. You have the legal right to cancel within 14 days of purchase if the service does not match the description provided, performs defectively, or violates the merchant's representations.
Furthermore, Section 6 of the Consumer Protection Act grants you the right to seek refunds, compensation, and corrective action if the service provider breaches its terms or fails to deliver promised features. This right exists independent of Carbonmade's own refund policy, which may state "no refunds after 7 days" or similar language. Indian law supersedes restrictive refund clauses if the service was misrepresented or defective.
Your legal position
You are a consumer under Indian law if you subscribed to Carbonmade for personal, professional, or business purposes. You retain the right to cancel at any time, but your entitlement to a refund depends on timing and reason: within 14 days of subscription (statutory cooling-off period), you can cancel and claim a full refund regardless of service quality; after 14 days, you can cancel immediately, but refunds are conditional on service failure, misrepresentation, or breach of contract. Document any service failures-downtime, promised features unavailable, support unresponsiveness-before requesting cancellation. The National Consumer Helpline (toll-free: 1800-11-4000) and your state Consumer Disputes Redressal Commission are your escalation routes if Carbonmade refuses to refund or process your cancellation within 15 business days.
What the law says about your data
Indian consumer law does not mandate that Carbonmade retain your data after account closure, but the platform must provide reasonable notice and a reasonable opportunity (a minimum of 30 days) for you to download and archive your content. If Carbonmade deletes your portfolio without offering an export function, document this breach and report it to your state's Consumer Disputes Redressal Commission. Yafee recommends you always request and retain written confirmation that you have been given sufficient time to export your data before final account deletion.
Step-by-step guide to cancelling Carbonmade
Your cancellation method depends on where you subscribed: directly via Carbonmade's website, through the Apple App Store, or via Google Play Store.
Cancel via the Carbonmade website
- Log in to your Carbonmade account using your email address and password
- Navigate to Account Settings from the top-right menu (click your profile icon or avatar)
- Select Billing or Subscription from the left-hand sidebar
- Locate the Plan Details or Current Subscription section
- Click Cancel Subscription or Downgrade to Free Plan
- If no cancellation button appears, email support at the address provided on Carbonmade's contact page and request account closure in writing
- Confirm your cancellation reason (optional, but recommended for documentation)
- Click Confirm Cancellation and note the cancellation date displayed on screen
- Check your email for a cancellation confirmation message within 24 hours
Save screenshots of the cancellation confirmation and any confirmation email. This proof is essential if you later dispute a charge or claim a refund under consumer law.
Cancel via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select Subscriptions
- Find and tap Carbonmade from the active subscriptions list
- Tap Cancel Subscription
- If you see Manage instead, tap it, then tap Cancel Subscription
- Follow on-screen prompts to confirm cancellation
- Note the date your subscription ends (this is your final billing date)
Apple will send a confirmation email to your registered Apple ID account. Your Carbonmade access continues until the end of your current billing period, after which the subscription stops automatically and no further charges occur.
Cancel via google play store (Android)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find Carbonmade and tap it
- Select Cancel subscription
- Choose your cancellation reason from the dropdown (optional)
- Confirm by tapping Cancel subscription again
Google will email you a cancellation confirmation. Your service access ends on the final day of your billing period, and no renewal charge will be processed.
Cancel by contacting Carbonmade support directly
If the above methods do not work or your account has technical issues preventing self-service cancellation, contact Carbonmade's support team in writing. Yafee recommends sending a cancellation request via email to support at the platform's official domain, or through the Help or Contact section on the website. Include your full account email, username, and a clear statement: "I request immediate cancellation of my Carbonmade subscription effective [date]." Request written confirmation of cancellation and your refund eligibility within 5 business days. Keep a copy of your email and note the date you sent it for record-keeping.
Timeline and what happens after you cancel
Understanding the post-cancellation period protects you from unexpected charges and data loss.
The 30-day data retention window
After you submit your cancellation request, Carbonmade typically allows 30 days before permanently deleting your portfolio and associated data. During this period, your account remains inaccessible (you cannot log in or make changes), but your files remain on Carbonmade's servers. Use this window to ensure all your content has been downloaded and backed up. After 30 days, deletion is irreversible and Carbonmade is under no legal obligation to recover your data.
Billing after cancellation
If you cancelled via the Carbonmade website and your billing period has not ended, your access stops immediately but you are not charged again. If you subscribed through Apple App Store or Google Play Store, your access and charges continue until the end of your current billing cycle. No refund is issued for the remainder of the period unless you qualify under the 14-day statutory cooling-off period or can demonstrate service failure.
Refund eligibility and claims
You are entitled to a full refund if you cancel within 14 days of your initial subscription and have not fully used the service. After 14 days, refund eligibility depends on whether Carbonmade breached its contract (promised features unavailable, repeated downtime, misrepresentation of capabilities). If the platform refuses your refund claim, file a complaint with your state Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Yafee has supported thousands of users in recovering unfair charges through formal complaint procedures.
Common mistakes to avoid when cancelling
Cancellation can feel stressful, but these safeguards ensure your process stays smooth and your rights stay protected.
Mistake 1: not backing up your portfolio first
Your greatest risk is permanent data loss. Download every project, image, video, description, and client testimonial before you submit your cancellation. Once your account closes and the 30-day grace period expires, recovery is impossible. Use your browser's download tools or third-party export services to create a complete archive.
Mistake 2: cancelling through only one channel if you subscribed through multiple platforms
If you have active subscriptions on both the Carbonmade website and an app store, you must cancel on both platforms separately. Cancelling one does not cancel the other. Check your payment methods and app store accounts to confirm all active subscriptions are terminated.
Mistake 3: not requesting written confirmation
If you cancel via email or support ticket, always request written confirmation of your cancellation and refund eligibility. Screenshot or save all confirmation messages. This evidence is essential if a charge appears on your statement after cancellation or if you need to escalate to a consumer authority.
Mistake 4: ignoring the 14-day refund window
If you are within 14 days of your first subscription charge, request a full refund immediately. After 14 days, your refund entitlement narrows to cases of proven service failure. Do not assume no refund is possible; always ask and provide evidence of any service breach.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and legally documented.
| Task | Status | Notes |
|---|---|---|
| Download all portfolio content to local storage | ☐ Done | Images, videos, project files, descriptions, client feedback |
| Note your subscription start date and current billing amount | ☐ Done | Needed to calculate 14-day refund eligibility |
| Screenshot your active subscription status and plan details | ☐ Done | Evidence for refund claims or disputes |
| Submit cancellation request via website, app store, or email | ☐ Done | Note the date and method |
| Save cancellation confirmation email or screenshot | ☐ Done | Required for proof of cancellation |
| Monitor your payment method for charges in the following 30 days | ☐ Done | Report any unauthorised charges to your bank or payment provider immediately |
Comparing Carbonmade to alternative portfolio platforms
If you are cancelling because Carbonmade no longer fits your needs, these alternatives are popular with Indian creative professionals.
Platform comparison table
| Platform | Starting price (USD/month) | Data export | Support quality | Best for |
|---|---|---|---|---|
| Squarespace | USD 12-33 | Full HTML export available | 24/7 live chat and phone support | Designers wanting total design control |
| Wix | USD 14-27 | Limited export (design only) | Community forum and email support | Beginners and small studios |
| Format | USD 5-10 (introductory) | Full portfolio download available | Email and in-app chat | Photographers and visual artists |
| Adobe Portfolio | USD 9.99 (with Creative Cloud) | Integrated with Adobe apps | Adobe support team | Designers using Adobe Creative Suite |
| Behance (free + pro) | Free; USD 9.99 pro | Full portfolio export | Community-driven, official support | Creatives seeking exposure and networking |
Before switching, check each platform's data export policy. Yafee recommends testing free plans or trial periods to confirm feature compatibility before committing to an annual subscription.
Your next steps and summary
Cancelling Carbonmade is straightforward when you follow the correct legal and procedural steps. Your cancellation must be submitted in writing (via website, app store, or email), documented with screenshots, and monitored for 30 days to ensure no unauthorised charges occur. You retain consumer rights under the Indian Consumer Protection Act, 2019, including the 14-day refund window and the right to claim refunds for service breaches beyond that period.
Download your entire portfolio immediately-this is non-negotiable. Verify your cancellation status on both the Carbonmade website and your app store account if you subscribed through multiple channels. If Carbonmade refuses to cancel or issues a charge after your cancellation date, contact your bank or payment provider to dispute the transaction, and escalate to the National Consumer Helpline (1800-11-4000) or your state Consumer Disputes Redressal Commission.
Yafee has helped thousands of creators navigate platform cancellations with confidence and legal protection. Our guides ensure you understand your rights, execute cancellations correctly, and recover refunds when entitled. Whether you are switching to Squarespace, Wix, or another platform, Yafee provides step-by-step cancellation support for over 2,000 services globally. Visit Yafee.com to explore cancellation guides for any subscription, and contact our support team if you encounter resistance from Carbonmade or any other service provider.