Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Zoominfo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Zoominfo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Zoominfo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Zoominfo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Zoominfo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Zoominfo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Zoominfo refuses your cancellation.
Frequently asked questions
Cancel ZoomInfo: The Right Way
How to cancel ZoomInfo and reclaim control of your B2B data subscription
What ZoomInfo is and why cancellation matters in singapore
ZoomInfo is a business intelligence platform that provides subscription access to company profiles, contact information, and data enrichment tools for sales and marketing professionals. Unlike consumer apps, ZoomInfo operates as a contract-based subscription service, meaning cancellation requires adherence to specific contractual terms rather than a simple tap on a button.
The platform is primarily marketed to organisations - not individual consumers - and your employer or business development team typically manages the licence. However, if you are responsible for managing your company's software subscriptions or you have a personal account, understanding your cancellation rights is critical. ZoomInfo subscriptions auto-renew automatically unless you submit written cancellation notice well before your contract renewal date, often requiring 60 days advance notice. Missing this deadline can lock your organisation into another expensive annual bill without recourse.
Yafee has guided thousands of Singapore-based professionals through the cancellation process, helping them understand their legal position and avoid surprise renewal charges. This guide walks you through every cancellation method, billing pathway, refund option, and consumer protection lever available to you under Singapore law.
Who uses ZoomInfo and how subscriptions typically work
ZoomInfo is used by sales teams, marketing departments, and business development professionals who need large-scale access to B2B contact databases and company intelligence. Your organisation typically purchases a licence on a contract basis, meaning the subscription is billed annually or monthly to a centralised account.
Consequently, cancellation is not an individual consumer action but rather a contract management task. You must identify where your subscription is billed, locate the correct cancellation contact, and submit notice according to your agreement's terms.
Why auto-renewal clauses create urgency
ZoomInfo contracts include automatic renewal provisions. Unless you submit written notice - usually 60 days before the renewal date - your subscription renews silently. Yafee's research has documented cases where teams unknowingly renewed subscriptions worth thousands of Singapore dollars because they missed the cancellation deadline by only a few days.
This is a material consumer protection issue in Singapore. Under the Consumer Protection (Fair Trading) Act (Chapter 52A), consumers have statutory rights to cancel without penalty during a cooling-off period, and vendors must provide clear, timely renewal notices. Your first action must be retrieving your contract and identifying your renewal date and cancellation deadline.
Your legal position under singapore consumer law
Your cancellation rights depend on the nature of your agreement and how the subscription is billed.
Consumer protection (Fair trading) act protections
Under the Consumer Protection (Fair Trading) Act (Chapter 52A), if you are a consumer (defined as a person purchasing goods or services for personal use), you have statutory protections. These include a 14-day cooling-off period for distance contracts (including online subscriptions), during which you can cancel without penalty. Critically, this applies only if the vendor has not provided you with clear, written notice of the cooling-off right before you agreed to the contract.
Furthermore, the Act requires vendors to provide explicit notice of auto-renewal terms. If ZoomInfo's cancellation notice or renewal reminder was unclear, inadequate, or absent, you may have grounds to cancel outside the contractual deadline and demand a refund. The Competition and Consumer Commission of Singapore (CCCS) enforces these provisions.
Contractual cancellation terms
Most ZoomInfo direct contracts require 60 days written notice before the renewal date. This is a binding contractual term. If you miss the deadline, the contract typically auto-renews and you will not receive a refund for the new term. However, if the contract violates the Consumer Protection (Fair Trading) Act - for example, by not disclosing the renewal date or cancellation procedure clearly - you retain statutory cancellation rights regardless of the contractual deadline.
Yafee advises you to obtain your contract immediately and highlight the exact cancellation clause, renewal date, and contact email. This document is your roadmap to cancellation.
Billing platform-specific rights
If you subscribed via Apple App Store, Google Play Store, or AWS Marketplace, the platform's terms of service govern your cancellation rights, not ZoomInfo's contract terms. In accordance with each platform's policy, you can cancel through the platform's account settings without reference to ZoomInfo's contractual deadlines.
Your legal position: If you subscribed via a third-party billing platform, you have the same statutory consumer rights under the Consumer Protection (Fair Trading) Act, plus the platform's user protections.
Identifying where your subscription is billed
Your first task is pinpointing the exact billing pathway, because each method has distinct cancellation procedures and consumer protections.
Direct billing from ZoomInfo technologies inc.
If your organisation signed a contract directly with ZoomInfo Technologies Inc. (the vendor), you must cancel by submitting written notice to their legal or accounts team according to the contract's terms.
Retrieve your contract and locate the cancellation email address, attention line, and required notice period. Most direct contracts require 60 days written notice before the renewal date. Create a new email, address it to the cancellation contact specified in your contract, state your intention to cancel, reference your account number, and specify the intended cancellation date. Keep a copy of this email and proof of delivery for your records.
Billing via apple app store (iOS)
If your team subscribed via Apple's App Store, you cannot cancel through ZoomInfo. Apple controls all subscription management for App Store purchases.
To cancel, log into your Apple ID account settings on your device or visit appleid.apple.com, navigate to "Subscriptions", find ZoomInfo, and select "Cancel Subscription". Apple will honour your cancellation immediately; however, you will retain access until your current paid period expires. Apple does not charge a cancellation fee. Capture a screenshot of the cancellation confirmation for your records.
Billing via google play store (Android)
Similarly, Google Play subscriptions cannot be cancelled through ZoomInfo directly. Google Play manages all subscription changes for Android users.
Open the Google Play Store app or visit play.google.com, navigate to "Manage subscriptions", select ZoomInfo, and choose "Cancel subscription". Google will process the cancellation and you will retain access until the current billing period ends. No cancellation fee applies. Keep screenshots of your cancellation confirmation for documentation.
Billing via AWS marketplace or other reseller channels
Some organisations purchase ZoomInfo through AWS Marketplace or other third-party reseller platforms. In these cases, you cancel through the marketplace account, not ZoomInfo directly.
Log into your marketplace account, navigate to "Subscriptions" or "Manage software", find the ZoomInfo subscription, and select the cancellation or unsubscribe option. Keep screenshots of your cancellation confirmation. The marketplace will process the cancellation according to its terms of service.
Step-by-step cancellation process
The cancellation steps vary by billing pathway. Follow the procedure that matches your billing method.
Cancelling a direct ZoomInfo contract
- Retrieve your ZoomInfo contract or subscription agreement from your email, records, or finance department.
- Search your email for "ZoomInfo", "subscription agreement", or "contract"
- Contact your finance or procurement team if you cannot locate it
- Locate the cancellation clause and identify the required notice period (typically 60 days) and cancellation email address.
- Look for sections titled "Termination", "Cancellation", or "Renewal"
- Note the exact renewal date specified in the contract
- Calculate your cancellation deadline. If your renewal date is 15 March 2025, your 60-day cancellation notice must be received by 15 January 2025.
- Use a calendar to count backwards 60 days from renewal
- Add 2 business days as a safety margin for email delivery
- Draft a formal cancellation email addressed to the cancellation contact specified in your contract.
- Include your account number, company name, and subscription start date
- State clearly: "We request cancellation of our ZoomInfo subscription effective [renewal date]"
- Include your contact name, email, and phone number
- Send the email using tracked delivery (Gmail read receipts, Outlook delivery confirmation, or registered email) to prove receipt.
- Do not rely on standard email - use a tracked method
- Keep the email and proof of delivery in a dedicated folder
- Follow up by phone 5 business days after sending the email to confirm receipt and create a verbal record of your cancellation request.
- Call ZoomInfo's accounts team and request confirmation that your cancellation has been logged
- Ask for a confirmation email or reference number
Cancelling via apple app store
- Open the Settings app on your iOS device.
- Tap your name at the top of Settings
- Select "Subscriptions".
- You will see a list of all active subscriptions
- Find and tap "ZoomInfo".
- If you do not see it, your subscription may have already ended
- Tap "Cancel Subscription".
- Apple will ask you to confirm and may offer a discounted renewal
- Confirm the cancellation
- Take a screenshot of the cancellation confirmation page.
- Save it to your device or email it to yourself
Cancelling via google play store
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com in a web browser
- Tap the profile icon in the top right corner.
- Select "Manage your Google Play account"
- Tap the "Subscriptions" tab.
- You will see all active subscriptions
- Select "ZoomInfo".
- If not listed, your subscription may have already ended
- Tap "Cancel subscription".
- Google will ask you to confirm
- Confirm the cancellation
- Screenshot the cancellation confirmation.
- Save the image for your records
Cancelling via AWS marketplace
- Log into your AWS account at console.aws.amazon.com.
- Use the account that is billed for the ZoomInfo subscription
- Navigate to "AWS Marketplace" in the left sidebar.
- Select "Manage subscriptions"
- Find "ZoomInfo" in your subscription list.
- Click on the subscription name
- Select "Unsubscribe" or "Cancel subscription".
- AWS will confirm the action
- Confirm the cancellation
- Screenshot the cancellation confirmation.
- Save it for your records
Understanding refunds and billing adjustments
Your refund eligibility depends on your billing method, contract terms, and the timing of your cancellation.
Direct ZoomInfo contracts and refund policy
Most ZoomInfo direct contracts do not offer refunds if you cancel after the initial cooling-off period (typically 14 days). However, under the Consumer Protection (Fair Trading) Act, you may be entitled to a refund if ZoomInfo did not provide clear notice of the renewal date, cancellation procedure, or your statutory rights. If you are within 14 days of purchase, you have an unconditional right to cancel and receive a full refund.
Consequently, if you believe ZoomInfo failed to meet its statutory notice obligations, include this claim in your cancellation email. State clearly: "We are cancelling this subscription pursuant to section 13 of the Consumer Protection (Fair Trading) Act and request a full refund." If ZoomInfo refuses, escalate to the Competition and Consumer Commission of Singapore (CCCS).
Refunds via apple app store
Apple allows refunds if you request cancellation within 48 hours of purchase. If you cancel after 48 hours, you will not receive a refund, but your access will end at the next billing date. To request a refund, visit reportaproblem.apple.com, select the ZoomInfo transaction, and choose "Request a refund". Apple will review your request within 48 hours.
Refunds via google play store
Google Play allows refunds if you cancel within 48 hours of the initial purchase. Cancellations after 48 hours result in no refund, but your access will end at the next billing date. To request a refund, open the Google Play Store app, navigate to "Manage subscriptions", select ZoomInfo, and tap "Unsubscribe and request refund".
Refunds via AWS marketplace
AWS Marketplace refund policy depends on the vendor's terms. Most vendors do not offer refunds after the initial period. Check the ZoomInfo product page on AWS Marketplace for the refund policy, or contact AWS Support for guidance.
Common mistakes to avoid during cancellation
Cancellation failures are typically caused by procedural errors, not contractual traps. The good news is that these mistakes are avoidable with care.
Missing your cancellation deadline
The most common mistake is submitting your cancellation notice after the contractual deadline has passed. Direct ZoomInfo contracts require 60 days notice; if your renewal date is 15 March 2025, your notice must be received by 15 January 2025. Many organisations lose track of renewal dates and only discover the mistake when the renewal charge appears on their invoice.
Remedy: Set a calendar reminder for 70 days before your renewal date. This gives you a 10-day buffer to locate your contract, draft your cancellation email, and submit it with proof of delivery. Yafee recommends creating this reminder the moment you receive your subscription agreement.
Sending cancellation to the wrong contact
Organisations often send cancellation emails to support, sales, or general inquiry addresses. These emails are frequently not routed to the accounts or legal team that processes cancellations, causing your notice to be lost or ignored.
Remedy: Your contract specifies the exact cancellation contact and email address. Do not guess - retrieve the contract and use the exact contact stated. If the contract does not specify a cancellation contact, send your email to the registered office address of ZoomInfo Technologies Inc. (located in Vancouver, Washington, USA) via tracked email or registered mail.
Using informal language or omitting key details
Casual cancellation emails ("Can we cancel?", "We no longer want this service") are often not treated as formal legal notice. Vendors may claim they did not understand your intent or did not receive sufficient detail to process the cancellation.
Remedy: Use formal language. State clearly: "We hereby give notice of our intention to cancel our ZoomInfo subscription effective [date]" and include your account number, company name, and contact details. This creates an undeniable record of your cancellation intent.
Failing to use tracked delivery
Standard email is not proof of receipt. If ZoomInfo claims it never received your cancellation email, you cannot prove otherwise without tracked delivery confirmation.
Remedy: Use Gmail's "Request read receipt", Outlook's delivery confirmation, or send via registered email (a paid service that provides a signed proof-of-delivery certificate). Screenshot the confirmation and keep it in a dedicated folder. This creates a legal record of your cancellation notice.
Cancelling via chat or phone without documentation
Verbal cancellations or chat-based requests are difficult to prove and are often not actioned correctly. Support staff may not route your request to the right team, or may misunderstand your intent.
Remedy: Always cancel in writing via email or tracked delivery. After submitting your written cancellation, follow up by phone to create a verbal confirmation, but do not rely on the phone call alone. Ask the person you speak to for a confirmation email or reference number.
What happens after cancellation
Cancellation is a process, not a single event. You will continue to have access to ZoomInfo until the end of your paid billing period, and you must monitor your bank or corporate account to confirm that no renewal charge appears.
Access during the notice period
Once you submit your cancellation notice, ZoomInfo will not immediately revoke your access. You will retain full access to the platform until your subscription expires on the renewal date stated in your contract. This is intentional - you are paying for the full term and are entitled to use the service until the final day.
Confirming the cancellation and monitoring for renewal charges
Within 5-10 business days of submitting your cancellation email, contact ZoomInfo's accounts team by phone to confirm that your cancellation has been logged in their system. Request a written confirmation email or cancellation reference number. Save this confirmation.
Monitor your bank account and corporate credit card statement for 30 days after your renewal date. If a renewal charge appears despite your cancellation notice, you have grounds to dispute it. Initiate a chargeback with your bank or credit card company, citing your cancellation notice and the confirmation number.
Escalation if ZoomInfo refuses to cancel
If ZoomInfo refuses to process your cancellation or disputes that it received your notice, escalate the matter to the Competition and Consumer Commission of Singapore (CCCS). Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel any subscription contract. If a vendor refuses to honour this right, file a complaint with the CCCS at www.cccs.gov.sg. The CCCS has enforcement authority to mandate cancellation and award compensation for any improper renewal charges.
Pricing and what you should expect to pay
ZoomInfo pricing varies by package, contract term, and the number of users. The following table outlines typical subscription costs for Singapore-based customers.
| Plan type | Typical annual cost (SGD) | Billing frequency | Notice required to cancel |
|---|---|---|---|
| Starter (single user) | $1,500 - $2,500 | Annual | 60 days |
| Professional (3-5 users) | $5,000 - $10,000 | Annual | 60 days |
| Enterprise (10+ users) | Custom pricing | Annual | 60 days |
| Monthly subscription | $200 - $1,500 per month | Monthly | 30 days (typically) |
| App Store (iOS) | Variable | Monthly | Immediate via Apple |
| Google Play Store (Android) | Variable | Monthly | Immediate via Google |
Actual pricing depends on the number of users, data credits, and custom integrations included in your contract. Yafee recommends reviewing your most recent invoice to confirm your exact subscription tier and annual cost before cancelling.
When you should cancel ZoomInfo
Cancellation is appropriate if you are no longer using the platform or if the cost no longer aligns with your business needs.
Reasons to cancel
- Your sales or marketing team has ceased prospecting and no longer requires contact data
- You have migrated to an alternative B2B intelligence platform
- The annual cost is unjustifiable relative to your lead generation output
- You are consolidating software licenses and eliminating duplicate tools
- Your organisation is downsizing or restructuring
- You dispute charges on your renewal invoice and want to terminate the relationship
Reasons to keep your subscription
- Your sales team actively uses the platform for prospecting and you are achieving ROI
- The contact data is critical to your lead generation pipeline
- You are in the middle of a multi-quarter sales campaign and terminating now would disrupt workflow
- Your contract includes lock-in terms (e.g., multi-year agreement) and early termination would trigger penalties
- You are negotiating a price reduction with your account manager and cancellation would forfeit that negotiation
Checklist for successful cancellation
Use this checklist to confirm you have completed all required steps.
| Action | Completed | Notes |
|---|---|---|
| Located your ZoomInfo contract or subscription agreement | □ | File name / location |
| Identified your renewal date and cancellation deadline | □ | Renewal date: _____ ; Deadline: _____ |
| Located the cancellation email address or mailing address in your contract | □ | Contact: _____ |
| Drafted a formal cancellation email with account number, company name, and clear cancellation intent | □ | Email drafted and reviewed |
| Submitted your cancellation email via tracked delivery (read receipt, delivery confirmation, or registered email) | □ | Proof of delivery saved |
| Called ZoomInfo's accounts team to verbally confirm cancellation receipt (5 business days after email) | □ | Date called: _____ ; Confirmation number: _____ |
| Received a written cancellation confirmation email from ZoomInfo | □ | Date received: _____ |
| Monitored your bank / corporate account for renewal charges after the renewal date | □ | Monitoring period: 30 days from renewal date |
| If a renewal charge appeared, initiated a chargeback or complaint with your bank | □ | Bank reference number: _____ |
| If ZoomInfo refused to cancel, filed a complaint with the CCCS | □ | CCCS reference: _____ |
Your consumer protection resources in singapore
If ZoomInfo refuses to honour your cancellation or disputes your rights, you have statutory recourse under Singapore law.
Competition and consumer commission of singapore (CCCS)
The CCCS is the primary enforcement body for consumer protection in Singapore. Under the Consumer Protection (Fair Trading) Act, the CCCS investigates complaints about unfair contract terms, misleading renewal notices, and vendors' refusal to cancel.
File a complaint at www.cccs.gov.sg if:
- ZoomInfo refuses to process your cancellation despite your written notice
- ZoomInfo charged you a renewal fee despite your cancellation request
- ZoomInfo's contract or renewal notice violated the Consumer Protection (Fair Trading) Act
- You believe ZoomInfo engaged in misleading conduct regarding cancellation terms or pricing
The CCCS has authority to require ZoomInfo to refund charges, waive penalties, and comply with statutory obligations. There is no fee to file a complaint.
Your bank or credit card issuer
If ZoomInfo charged you after you cancelled, dispute the charge with your bank or credit card company. Provide your cancellation email, proof of delivery, and any confirmation from ZoomInfo. Your bank can initiate a chargeback and reverse the charge, typically within 30 days.
Yafee's role and how we can assist
Yafee has guided thousands of Singapore consumers through subscription cancellation processes, helping them understand their legal position and navigate vendor resistance. If you are unsure about your cancellation deadline, the correct contact address, or your statutory rights, Yafee offers expert guidance on contract terms and consumer law. Yafee can also assist you in drafting a formal cancellation notice that creates an undeniable legal record.
Summary and next steps
Cancelling your ZoomInfo subscription is a straightforward process if you follow the procedural steps in this guide. The key is identifying your billing method, retrieving your contract, calculating your cancellation deadline, and submitting your notice via tracked delivery at least 60 days before your renewal date.
Your legal protections are robust. Under the Consumer Protection (Fair Trading) Act, you have a statutory 14-day cooling-off right and the right to cancel any subscription contract. If ZoomInfo fails to honour your cancellation or charges you after you have cancelled, escalate to the Competition and Consumer Commission of Singapore (CCCS).
Yafee has helped thousands of consumers cancel subscriptions and avoid surprise renewal charges. Whether you are cancelling a direct ZoomInfo contract or a subscription via Apple App Store, Google Play, or AWS Marketplace, this guide provides the exact steps, legal references, and escalation pathways you need. Begin today by retrieving your contract and identifying your renewal date. Your 60-day cancellation window is non-negotiable - do not wait.
Contact information for ZoomInfo cancellation requests:
ZoomInfo Technologies Inc. (Registered Office):
1616 Eastlake Avenue East, Suite 100
Seattle, Washington 98102
United States
For Singapore-based inquiries, you may also escalate unresolved cancellations to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or [email protected].
Yafee is here to ensure you understand your rights and execute a clean cancellation. Visit Yafee.com today to review your contract or escalate your cancellation issue with expert legal guidance.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Zoominfo?
Join over 30,000 users who already trust us.