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Frequently asked questions
Cancel Yesware: The Right Way to Protect Your Investment
How to cancel Yesware and protect your sales email investment in singapore
What Yesware is and why you might want to cancel
Yesware is a sales productivity platform that integrates with Gmail and Outlook, delivering email tracking, template libraries, send scheduling, and campaign analytics in a single interface. The tool helps sales teams monitor whether prospects open emails and click links, then automate follow-ups to improve conversion rates. It operates as a subscription service with tiered plans ranging from Pro to Enterprise, billed monthly or annually. If you are a sales professional in Singapore who has decided Yesware no longer aligns with your workflow, budget, or sales stack, you deserve a clear, step-by-step cancellation path without hidden obstacles. Yafee has helped thousands of users navigate subscription cancellations by breaking down the legal framework and procedural steps in plain language.
Common reasons to cancel Yesware
You may be cancelling because you have switched to a competitor like HubSpot or Salesloft, your team has shrunk, or the cost per user no longer justifies the features you are using. Perhaps you have found that manual follow-ups work as effectively for your pipeline. Whatever your reason, understanding your legal position and the correct cancellation procedure protects you from continued billing or disputes. Yafee ensures you have the knowledge and confidence to cancel on your own terms.
Downgrading versus cancelling
Before you cancel entirely, consider whether downgrading to a lower tier makes sense. Downgrading to Pro (annual) costs approximately S$20.25 per month, whereas cancelling stops all charges immediately. Yafee recommends comparing your current spend against the lowest tier to establish whether a pause or reduction in service level might preserve value while reducing cost.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including software subscriptions.
What the law says about subscriptions
Under the Consumer Protection (Fair Trading) Act, sellers must be transparent about subscription terms, auto-renewal clauses, and cancellation procedures. If Yesware's cancellation process is deliberately hidden or made unreasonably difficult, that conduct may breach fair trading standards. You have the right to accurate pre-purchase information, fair contract terms, and protection against unfair commercial practices. Consequently, you should keep records of your cancellation request and any confirmation emails, as these serve as proof if a dispute arises later. Yafee advises taking screenshots of the cancellation confirmation page and saving the confirmation email to your local drive immediately after submitting your request.
Your legal position
In accordance with the Consumer Protection (Fair Trading) Act, you possess the following rights:
- The right to receive clear cancellation instructions before and during the cancellation process.
- The right to cancel without penalty if the company fails to honour its stated cancellation policy.
- The right to dispute charges if billing continues after a valid cancellation request.
- The right to seek a refund of charges incurred after your cancellation date if the company continues to bill you.
Escalation if Yesware refuses to cancel
If you cancel following the correct procedure and Yesware continues to bill you, or if the company makes cancellation deliberately difficult, contact the Consumer Association of Singapore (CASE). CASE handles complaints about unfair contract terms and non-compliance with consumer protection rules. They can mediate on your behalf at no cost and will investigate whether Yesware has breached the Consumer Protection (Fair Trading) Act. Furthermore, you may lodge a complaint with the Consumers Association of Singapore if you believe the company has engaged in unfair practices. Yafee recommends submitting your documentation of the cancellation attempt and subsequent unwanted charges to CASE within 12 months of the incident.
Yesware pricing in singapore
Understanding what you are paying helps you decide whether cancellation saves you money or whether downgrading offers a better path forward.
Subscription plans and costs
| Plan | Billing cycle | Price (approx. SGD) | Key features |
|---|---|---|---|
| Pro | Annual | S$20.25 per month | Email tracking, basic templates, send scheduling |
| Pro | Monthly | S$25.65 per month | Same features, month-to-month flexibility |
| Premium | Annual | S$47.25 per month | Unlimited campaigns, shared templates, team collaboration |
| Premium | Monthly | S$60.75 per month | Premium features with monthly cancellation option |
| Enterprise | Annual | S$87.75 per month | Salesforce integration, SSO, priority support |
| Enterprise | Monthly | S$114.75 per month | Enterprise features with month-to-month billing |
Why pricing matters to your cancellation decision
Yesware does not list official Singapore Dollar pricing; these figures are approximate conversions using an exchange rate of 1 USD = 1.35 SGD. If you are on annual billing, cancellation today stops future charges starting at your next renewal date. If you are on monthly billing, you will stop paying after the current billing cycle ends. Yafee recommends calculating the date of your next billing cycle before you submit your cancellation request, so you know precisely when charges will cease.
How to cancel Yesware from singapore
You must follow a specific procedure to ensure your cancellation is processed correctly and your account is deactivated without delay.
Step 1: log in to your Yesware account
Navigate to the Yesware login page using your email address and password. If you have forgotten your password, use the "Forgot password" link to reset it. You must have active access to your account to initiate the cancellation process.
Step 2: access your account settings
Once you are logged in, locate the settings or account menu, typically found in the top-right corner of your dashboard. Click on your profile avatar or the settings icon. Select "Account settings" or "Subscription settings" from the dropdown menu. This section contains your billing information, renewal date, and cancellation options.
Step 3: navigate to the cancellation section
Within Account Settings, find the "Billing" or "Subscription" tab. Scroll down until you see the "Cancel subscription" button or link. This action does not immediately delete your account; instead, it flags your subscription for cancellation at the end of your current billing cycle. Do not close this page until you have completed the next step.
Step 4: confirm your cancellation request
Yesware will prompt you to confirm your cancellation. The system may ask you to select a reason for cancellation (for example, "switching to another tool," "cost," or "no longer needed"). Select the reason that applies to you. You may also have the opportunity to leave feedback or describe what Yesware could have done better. Complete this form honestly, as your feedback helps the company improve. Click the final "Confirm cancellation" button.
Step 5: retrieve and save your cancellation confirmation
Yesware will display a cancellation confirmation page and send a confirmation email to the address associated with your account. Take a screenshot of the confirmation page showing your cancellation date and confirmation number. Download or forward the confirmation email to your personal email account or save it to your local drive. Store both documents in a folder labelled "Yesware Cancellation" on your computer. This documentation is your proof of cancellation if a dispute arises.
Step 6: contact Yesware support if the self-service option is unavailable
If you cannot locate the cancellation button or your account does not display a subscription section, email Yesware support directly at [email protected]. Include the following information in your email:
- Your full name and the email address associated with your Yesware account.
- Your account ID or user number (found in your Account Settings).
- A clear statement: "I request cancellation of my Yesware subscription effective immediately."
- Your current billing date and the amount you are being charged per billing cycle.
- Proof of payment, such as a screenshot of your last invoice or credit card statement showing a charge from Yesware.
Send this email from the same address you registered with Yesware. Request a cancellation confirmation email in response. Yafee recommends sending this email via a service that provides read receipts (such as Gmail's "Request read receipt" feature) so you have proof that Yesware received your cancellation request.
When your cancellation takes effect
Understanding the timeline protects you from unexpected charges after you believe you have cancelled.
Cancellation timing for monthly subscribers
If you are on a month-to-month billing plan, your cancellation takes effect at the end of your current billing cycle. For example, if your billing cycle runs from the 15th of one month to the 14th of the next month, and you cancel on the 20th, your account remains active until the 14th of the following month. You will receive your final invoice on that end date. No charge will be applied after that date. Yafee recommends marking your calendar on the 13th or 14th of the next month to verify that no charge has been processed.
Cancellation timing for annual subscribers
If you are on an annual billing plan, your cancellation takes effect on your next renewal date (typically one year after your last payment). For example, if you purchased an annual Pro plan on 15 March 2024 for S$243 (S$20.25 × 12 months), and you cancel on 15 September 2024, your account remains active until 15 March 2025. Your next renewal charge would have been approximately S$243, but because you cancelled, no charge will be processed. Note that you do not receive a refund for the remaining months of your annual subscription in most cases, unless you cancel within a statutory cooling-off period or the company has breached its terms.
Refunds and your cancellation rights
Your eligibility for a refund depends on when you cancel and the circumstances of your cancellation.
Statutory cooling-off period
Under Singapore consumer law, you have a 7-day cooling-off period from the date you purchase a subscription (or from the date the contract is concluded, whichever is later). If you cancel within this period, you are entitled to a full refund of all charges, provided the service has not yet been substantially used. If you purchased Yesware and cancelled within 7 days without material use, submit a written refund request to [email protected] with your order confirmation number. Include the phrase "I request a refund under the Consumer Protection (Fair Trading) Act cooling-off period." Yesware must process your refund within 30 days.
Refunds after the cooling-off period
After the 7-day cooling-off period has expired, you generally do not have an automatic right to a refund when you cancel. Yesware's standard terms state that refunds are not available for cancellations outside the cooling-off window. Nevertheless, if you cancel an annual plan mid-term (for example, after 4 months of a 12-month subscription), you may request a pro-rata refund for unused months. Email [email protected] and state: "I have cancelled my annual subscription early. I request a pro-rata refund for the unused months." Yafee advises that some companies honour this request voluntarily, even though they are not legally required to do so. If Yesware refuses, you have no statutory grounds for appeal unless the company breached its contract or engaged in unfair conduct.
Disputing charges after cancellation
If Yesware continues to charge your payment method after your cancellation date, you have the right to dispute the charge. Contact your bank or credit card issuer and report the transaction as unauthorised or disputed. Provide your bank with a copy of your cancellation confirmation email and screenshots of your account showing cancellation. Your bank will initiate a chargeback investigation. Simultaneously, email Yesware at [email protected] and state: "I cancelled my subscription on [date]. I have been charged on [charge date], which is after my cancellation date. I request an immediate refund of S$[amount] and confirmation that my account is deactivated." Yafee recommends keeping all bank correspondence and Yesware emails in a single folder for reference during the dispute process.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps, but a few missteps can cause delays or unwanted charges.
Mistake 1: disconnecting Yesware from gmail or outlook before cancelling the subscription
Disconnecting the Yesware extension from your email client does not cancel your subscription; it only removes the integration. Your account remains active and you continue to be charged. Always cancel the subscription itself using the Account Settings or by contacting support. Disconnecting the app is a separate action you can perform after confirming cancellation.
Mistake 2: assuming automatic cancellation after a long period of inactivity
Yesware does not automatically cancel unused accounts. If you stop using the platform but do not formally cancel, you will continue to be charged indefinitely. Only a deliberate cancellation request halts billing. Yafee advises checking your bank statements monthly for any Yesware charges you do not recognise, so you catch unwanted charges quickly.
Mistake 3: cancelling without saving your confirmation
If you do not save your cancellation confirmation email or screenshot, you have no proof that you cancelled if a dispute arises. Yesware support may claim they have no record of your cancellation request. Always download or screenshot the confirmation page before closing your browser, and forward the confirmation email to your personal email address for permanent storage.
Mistake 4: not verifying your cancellation on your next billing date
Even after cancellation, check your bank account on the day your next billing cycle would have occurred. Verify that no charge has been processed. If an unexpected charge appears, contact your bank and Yesware support immediately with your cancellation confirmation as evidence.
Mistake 5: cancelling via email without requesting a receipt
If you cancel by email, always ask Yesware support to confirm receipt and send you a written cancellation confirmation. Do not rely on a verbal confirmation from a support agent or an informal acknowledgment. Request a formal confirmation email stating your cancellation date and the date your final charge will be processed.
After your Yesware cancellation
Cancelling Yesware is complete, but you may need to take additional steps to ensure a smooth transition.
Transferring email tracking data before cancellation
Yesware stores historical email tracking data, open rates, and click-through analytics. Before your cancellation takes effect, export or download any reports or data you need for your records. Log into your Yesware account, navigate to Reports or Analytics, and look for an "Export" or "Download" button. Save these files to your computer. After your account is deactivated, you will not be able to access this historical data, so retrieve it while your account is still active.
Notifying your sales team
If you are the account holder for a team subscription, inform your team members that Yesware is being cancelled. Ask them to download any personal templates or email signatures they have created within Yesware, as these may be lost after cancellation. Provide your team with the cancellation date so they can plan a transition to a replacement tool, such as HubSpot, Salesloft, or Outreach.
Selecting a replacement sales tool
Before Yesware is cancelled, identify and set up a replacement email tracking or sales productivity platform. This prevents a gap in your team's ability to track email opens and automate follow-ups. Yafee can guide you through the comparison and cancellation process for any subscription service, ensuring you transition smoothly without losing productivity.
Yesware cancellation addresses and contact information
You have multiple options for contacting Yesware to request cancellation or to escalate a dispute.
Primary contact method
Email [email protected] with your cancellation request. Include your account ID, billing email address, and a clear statement that you wish to cancel your subscription. Request a written confirmation in response. Response time is typically 1 to 3 business days.
Registered office address
Yesware's primary business address is located at their Boston, Massachusetts office in the United States. If email support does not respond within 5 business days, you may send a formal cancellation notice by post to Yesware's registered office. Request the exact address by emailing [email protected] or by checking Yesware's website under "Contact Us" or "Legal." In Singapore, you can also escalate an unresolved dispute to the Consumer Association of Singapore (CASE) at 1800-6-CASE-63 (1800-622-7363) or visit their website at www.case.org.sg.
Alternative office location
Yesware maintains an alternative office in Saskatoon, Canada. If you cannot reach support via the Boston office, you may contact Yesware's Saskatoon location for assistance. Request the contact details by replying to any previous Yesware support emails or by checking the company's website for office locations.
Protecting yourself: a cancellation checklist
Use this checklist to ensure you have completed every step correctly and have all necessary documentation.
- Before cancellation: Log into your Yesware account and verify your current plan, billing date, and renewal date. Export any data or reports you need to keep.
- Cancellation request: Submit your cancellation via the self-service Account Settings option or email [email protected] with your account ID and a clear cancellation statement.
- Confirmation: Save a screenshot of the cancellation confirmation page and forward the confirmation email to your personal email address.
- Documentation: Create a folder on your computer labelled "Yesware Cancellation" and store all screenshots, emails, and invoices inside it.
- Verification: Mark your calendar on the day before your next billing cycle and verify that no charge has been processed on your bank account.
- Dispute resolution: If a charge appears after cancellation, contact your bank and Yesware support immediately with your cancellation confirmation as evidence.
- Escalation: If Yesware does not process your refund or continues to bill you, file a complaint with the Consumer Association of Singapore (CASE) within 12 months of the incident.
Summary: cancellation in three steps
| Action | Timing | Outcome |
|---|---|---|
| Submit cancellation request via Account Settings or email [email protected] | Immediate | Your subscription is flagged for cancellation; billing will cease at the end of your current cycle |
| Save cancellation confirmation email and screenshot | Within 1 hour | You have proof of cancellation if a dispute arises |
| Verify no charge on your next billing date | On or before your next billing date | Confirm that Yesware has honoured your cancellation and no unwanted charge has been processed |
| Contact CASE if disputes arise (www.case.org.sg or 1800-622-7363) | Within 12 months of the incident | Free mediation and complaint investigation by Singapore's consumer protection authority |
Conclusion: cancelling with confidence in singapore
Cancelling Yesware is a straightforward process when you follow the correct legal and procedural framework. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel without penalty and to dispute unwanted charges. Yafee ensures you have the knowledge and confidence to navigate your cancellation from start to finish. By logging into your Account Settings, confirming your cancellation, saving your confirmation email, and verifying your billing on your next cycle date, you can deactivate your Yesware subscription without frustration or hidden costs. If Yesware refuses to cancel or continues to bill you after your cancellation date, the Consumer Association of Singapore (CASE) provides free mediation and investigation. Yafee has helped thousands of consumers cancel subscriptions by breaking down complex contract terms into plain, actionable steps. You now have the tools, legal framework, and procedural knowledge to cancel Yesware confidently and protect your financial interests in Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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