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Frequently asked questions
Cancel Openphone: The Right Way
How to cancel quo (OpenPhone) in singapore and protect your data
Understanding quo and when cancellation makes sense
Quo, the rebranded version of OpenPhone, is a cloud-based business phone system designed for small teams, freelancers, and distributed companies that need shared phone lines without the complexity of traditional telephony infrastructure. The platform delivers dedicated phone numbers, SMS messaging, voicemail transcription, call routing, and team collaboration features across multiple devices.
Your reasons for cancelling are valid whatever they are. Perhaps a competitor's feature set better serves your workflow. Perhaps your budget has shifted. Perhaps you've consolidated your communications tools. Yafee exists to guide you through the cancellation process with precision, so you understand exactly what happens to your account, your phone number, your message history, and your payment obligations under Singapore law.
Who relies on quo
Quo's user base spans customer-facing teams, sales units, remote-first startups, and service businesses that depend on fast, shared phone access. If your team collaborates across time zones or devices, Quo's architecture is built for that workflow.
Why the cancellation process matters
Cancellation appears simple on the surface, but details determine whether you lose data, forfeit a refund, or face unexpected charges. Your phone number does not vanish instantly. Your message history remains in the system for a limited retention window. Refund eligibility hinges on your billing cycle and the terms of your specific plan. Yafee helps you navigate these details so you retain access to critical communications and avoid costly mistakes.
Quo pricing structure in singapore
Understanding Quo's cost in Singapore dollars (SGD) clarifies what you will stop paying when you cancel.
Monthly and annual billing rates
| Plan tier | Monthly price (SGD) | Annual price (SGD) | Core features |
|---|---|---|---|
| Starter | S$2.50 | S$19.05 | 1 dedicated number, US/Canada calling and SMS, voicemail transcripts, shared inboxes |
| Business | S$3.82 | S$29.21 | Multiple numbers, international calling, advanced routing, integrations with productivity tools |
| Pro | S$6.37 | S$48.70 | Unlimited numbers, advanced team features, custom integrations, priority support |
Annual plans charge you upfront for 12 months of service. If you cancel mid-year, Quo's standard policy does not issue pro-rata refunds. This is a critical detail: document your billing date before you request cancellation, so you know your financial exposure.
Trial and promotional periods
Quo often offers free trial periods to new accounts. If you cancel during a trial window, you incur no charges. Once your trial ends and your subscription moves to paid status, cancellation eligibility for refunds shifts according to Quo's terms and Singapore consumer law.
Your consumer rights when cancelling quo
Singapore law provides you with explicit protections when you cancel a digital service subscription.
Consumer protection under singapore law
The Consumer Protection (Fair Trading) Act is the governing framework that protects you. Under this Act, Quo must not misrepresent its cancellation policy, must not impose unfair contract terms that deny you statutory rights, and must handle your personal data responsibly once your subscription ends. The Consumer Association of Singapore (CASE) enforces these rules and investigates complaints if Quo breaches fair trading principles.
Your legal position: You have the right to cancel your subscription at any time. However, Quo may enforce its cancellation and refund terms if those terms comply with the Consumer Protection (Fair Trading) Act. If Quo applies a clause that is manifestly unfair, misleading, or denies you a legitimate refund, you can escalate to CASE. Yafee advises you to document your cancellation request and all responses from Quo's support team, so you have evidence if a dispute arises.
When you qualify for a refund
Refund eligibility depends on your circumstances:
- If you cancel during a free trial, you are not charged and no refund is needed.
- If Quo fails to deliver the service you paid for, you may claim a partial or full refund under Consumer Protection (Fair Trading) Act principles.
- If you cancel within 14 days of your first subscription charge (if this is your initial purchase), some credit card schemes offer a short grace period, although Quo itself does not guarantee refunds within this window.
- If you cancel after the grace period on an annual plan, Quo's published policy typically does not offer refunds. Singapore law does not mandate refunds for voluntary cancellation, though it does require fair notice and transparent terms.
If Quo withholds a refund you believe you are entitled to, contact CASE with your cancellation request, proof of payment, and Quo's refusal. CASE will evaluate your claim against fair trading standards.
Methods to cancel quo
Quo provides two primary cancellation channels, each with distinct steps and timing.
Cancellation via the quo app or web portal
The fastest and most direct route is to cancel through your Quo account dashboard. This method takes 5-10 minutes and generates an immediate confirmation.
- Log in to your Quo account (app or web portal at your account URL).
- Use your registered email address and password.
- If you have enabled two-factor authentication, complete that step.
- Navigate to account settings or billing.
- In the app: tap your profile icon, then select "Settings" or "Billing".
- On web: click the gear icon or "Account" in the top menu.
- Find the "Subscription" or "Plan" section.
- This section displays your current plan, billing date, and renewal amount.
- Locate the "Cancel subscription" or "Delete account" button.
- Some accounts show "Manage subscription" first; click that, then select cancel.
- Follow the confirmation prompts.
- Quo may ask why you are cancelling (optional feedback) and whether you want to pause instead of cancel.
- Confirm your cancellation choice in the final dialog.
- Retain your cancellation confirmation email.
- Quo sends an immediate email confirming the cancellation date and your account's end-of-service date.
- Save this email; it is proof of your cancellation if a dispute later arises.
Cancellation via quo support
If you cannot access your account or prefer written confirmation, you can request cancellation through Quo's support channels.
- Visit Quo's help centre or support portal.
- Navigate to support.quo.co or the help section in your account.
- Select "Contact support" or "Submit a ticket".
- Choose the category "Billing" or "Subscription".
- Compose your cancellation request.
- Write: "I request immediate cancellation of my Quo subscription effective today. My account email is [your email]. Please confirm the end date and any refund eligibility."
- Include your full name, account email, and current plan tier (Starter, Business, or Pro).
- Submit and track your ticket.
- Quo provides a ticket number. Note it for follow-up.
- Check your email regularly for Quo's response (typically within 24-48 hours).
- Verify cancellation in writing.
- Request that Quo confirm your cancellation in writing, including the effective date and any refund or credit applied.
- This creates a documented record for consumer protection purposes.
Timeline and what happens after you cancel
Your account does not shut down the moment you click cancel. Understanding the transition window protects your data and prevents service interruptions to your team.
Immediate effects of cancellation
Once you confirm cancellation, Quo stops billing your payment method for future periods. Your current billing period runs to its end date (for monthly plans, 30 days from cancellation; for annual plans, 12 months from the renewal date). You retain full access to your phone number, message history, call logs, and all team features until your service end date.
Data retention after cancellation
Quo retains your messages, call logs, and voicemail transcripts for 30 days after your subscription ends. Download or export any critical data before your service end date. Yafee recommends exporting your call logs and message threads as a backup, since recovery after the 30-day window is not possible.
Phone number portability
Your dedicated Quo phone number does not transfer automatically to another provider. Once your subscription ends, Quo may recycle the number. If you need to port your number to a new carrier (such as Singtel, M1, or Starhub), you must initiate that request before cancellation. Contact your new provider's porting team and request your Local Reference Number (LRN) from Quo while your account is active.
Refund and billing after cancellation
Refund policy hinges on the Consumer Protection (Fair Trading) Act and Quo's published terms.
Refund timing and conditions
If Quo approves a refund (for example, because service was not delivered or because a promo code was misapplied), the refund processes to your original payment method within 5-10 business days. Monthly plans may carry higher refund eligibility than annual plans, because monthly subscriptions are presumed more easily cancellable without loss. Yafee has helped thousands of consumers successfully recover refunds by documenting their cancellation request and citing the Consumer Protection (Fair Trading) Act.
Proration and credits
Quo does not offer pro-rata refunds on annual plans if you cancel mid-year. If you paid annually (S$48.70 for Pro, for example) and cancel after 6 months, you do not receive a refund for the remaining 6 months. If you cancel a monthly plan, you are charged in full for that month; no refund is issued for unused days within the current month.
Unpaid invoices
If your payment method failed and an invoice remains unpaid, cancellation does not erase that debt. Quo may pass unpaid invoices to a collections agency or report them to credit bureaus in Singapore. Settle any outstanding balance before you cancel, or negotiate a payment plan with Quo support.
Common mistakes to avoid when cancelling quo
Cancellation is straightforward, but small oversights can cost you data or leave you paying longer than intended. Take a breath, follow these steps, and you will avoid the most common pitfalls.
Mistake 1: cancelling without exporting data
Your message history, call logs, and voicemail transcripts vanish 30 days after your subscription ends. If you need these for legal, tax, or compliance reasons, export them before you hit cancel. Most business users do not realise how much operational history lives in Quo until they lose access.
Mistake 2: cancelling mid-annual-cycle without understanding refund policy
Annual plans cost S$48.70 (Pro) or S$29.21 (Business) upfront. If you cancel after 3 months, you lose the other 9 months' worth of fees. Review your billing date and plan tier before you submit your cancellation request, so you know your true financial exposure.
Mistake 3: forgetting to port your phone number
Your Quo number is tied to your account. When your subscription ends, the number reverts to Quo's number pool and can be reassigned. If you need that number on another platform, initiate porting with your new provider before cancellation is final.
Mistake 4: not requesting written confirmation
Cancelling via the app generates a confirmation email, which is sufficient proof. If you cancel via support, insist on written confirmation of the cancellation date and any refund. Yafee strongly advises keeping all email correspondence with Quo in a dedicated folder, in case CASE investigation becomes necessary.
Mistake 5: cancelling without checking for unpaid invoices
If your payment method was declined or you overlooked an invoice, that debt remains after cancellation. Settle it before you cancel, or contact Quo support to negotiate a payment arrangement.
Cancellation checklist
Use this checklist to ensure a clean cancellation:
- Note your account email address and current plan tier (Starter, Business, or Pro).
- Check your billing date and calculate any refund exposure if you are on an annual plan.
- Log in to your Quo account and download or export all messages, call logs, and voicemail transcripts.
- If your Quo phone number is important, contact your new provider to initiate porting before you cancel.
- Verify you have no unpaid invoices by reviewing your billing statement.
- Submit your cancellation request via the app, web portal, or support ticket.
- Save the cancellation confirmation email or support ticket response.
- Wait for Quo to confirm the end-of-service date in writing.
- Verify that your payment method is no longer charged after your service end date (check your bank statement 5 days after the end date).
- If a refund was promised, confirm it appears in your bank account within 10 business days.
Deciding whether to cancel or stay
Before you cancel, weigh the genuine reasons to leave against the friction of switching providers.
Reasons to cancel quo
| Scenario | Best action |
|---|---|
| You have switched to a competitor (e.g., Dialpad, Grasshopper) and no longer need Quo. | Cancel immediately. No benefit to keeping both active. |
| Your team has shrunk and you only need a mobile number. | Consider downgrading to Starter plan (S$2.50/month) before cancelling entirely. |
| Quo's features no longer align with your workflow. | Confirm your new tool covers all critical features (call recording, voicemail transcription, etc.) before you cancel. |
| Your budget has tightened significantly. | Try pausing your subscription for 1-3 months instead of cancelling permanently. |
Reasons to stay with quo
If your team relies on shared phone numbers, voicemail transcription, or multi-device calling, and Quo delivers that reliably, migration friction often outweighs the savings or feature improvements of a competitor. Switching tools means training your team on new software, exporting and re-importing message history, and potentially losing your established phone number.
Contact and support information
Quo's support team and corporate details are listed below. Use these when you submit a cancellation request or escalate a refund dispute.
Quo support channels
Visit Quo's help centre at support.quo.co or submit a support ticket directly from your account dashboard. Response time is typically 24-48 hours. For urgent issues, check whether your plan includes priority support (available on Pro plans).
Escalation to singapore consumer authorities
If Quo refuses to honour your cancellation request or denies a refund you believe you are entitled to under the Consumer Protection (Fair Trading) Act, contact the Consumer Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no charge.
CASE contact details:
Consumer Association of Singapore
Address: 170A Pasir Ris Street 21, Singapore 519643
Phone: +65 6100 0315
Website: www.case.org.sg
File a complaint with CASE if: Quo misrepresents its cancellation policy; Quo fails to process your cancellation request within 14 days; Quo withholds a refund for non-delivery of service; or Quo applies an unfair contract term that contradicts the Consumer Protection (Fair Trading) Act.
Summary and next steps
Cancelling Quo is a straightforward process, but protecting your data and understanding your refund rights requires deliberate action. Document your cancellation request, export your data within 30 days of account termination, and keep all correspondence from Quo in a safe folder. If a refund dispute arises, CASE is your enforcement route under Singapore law.
Yafee has helped thousands of consumers cancel digital service subscriptions with confidence, recover refunds, and move to providers that better serve their needs. Review the checklist above, follow the step-by-step cancellation method that suits you, and reach out to Yafee or CASE if Quo resists your request. Your cancellation is a consumer right under the Consumer Protection (Fair Trading) Act, and Yafee is here to ensure it is honoured.