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Frequently asked questions
Cancel Liveplan: The Right Way
How to cancel Liveplan and claim a refund in singapore
What Liveplan is and why you might cancel
Liveplan is a cloud-based business planning platform that helps entrepreneurs create professional business plans, forecast cash flow, and track financial performance against targets. If you've discovered the tool doesn't match your workflow, or you've found a stronger alternative, cancelling is achievable once you understand the process and your legal rights.
Main features of Liveplan
Liveplan delivers business plan templates, guided planning workflows, automated financial projections, and performance dashboards. Premium subscribers access scenario planning, integrations with accounting software such as QuickBooks and Xero, and industry benchmarks to measure your business against competitors in your sector.
Common reasons to cancel
You might cancel because the interface feels overly complex, you prefer a simpler spreadsheet approach, or you've identified a competitor with better features for your budget. Some subscribers cancel after signing up for a free trial and wish to avoid being charged when the trial expires. Whatever your reason, Yafee is here to walk you through each step and clarify your consumer rights under Singapore law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you, even when a service claims terms are non-refundable.
What singapore law protects you against
Liveplan's terms state that fees are generally non-refundable for partial months or unused services. Nevertheless, the Consumer Protection (Fair Trading) Act can override these contractual terms. If Liveplan misrepresented key features, or if the service failed to deliver as promised, you retain grounds to request a refund regardless of their stated policy. Liveplan acknowledges in its own terms that some contractual limitations may not apply where Singapore law prohibits them. This is your legal safety net. Keep this point in mind if the company resists your refund request.
Your legal position
Under the Consumer Protection (Fair Trading) Act, any unfair contract term-including blanket non-refund clauses-can be challenged. You are entitled to a refund if you can demonstrate the service did not meet the standards of merchantability or fitness for purpose promised at the point of sale. If Liveplan fails to resolve your refund dispute, you can escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Yafee recommends documenting all communication with Liveplan before you escalate, so authorities have a complete record of your attempt to resolve the matter directly.
Cancellation methods for different subscription types
Your cancellation process depends on where you signed up: directly through Liveplan's website, via Apple's App Store, or through Google Play.
Cancelling a direct web subscription
Direct web subscribers have the simplest cancellation route and fastest access to customer support.
- Log into your Liveplan account at liveplan.com using your email address and password.
- Navigate to Account settings and select Manage Account.
- This section appears in your user menu or profile dropdown at the top right.
- Click Cancel Account and review all prompts that appear on screen.
- Confirm the cancellation when the system asks you to verify your choice.
- You will receive a confirmation email within 2 hours. Save this email as proof of cancellation.
- If no confirmation arrives within 2 hours, contact Liveplan's support team at [email protected] immediately.
Critical step: Before cancelling, export all your business plans, financial forecasts, and reports. Liveplan may not retain your data indefinitely after cancellation, and you will lose all access once your current billing period ends.
Cancelling an apple app store subscription
Liveplan cannot process cancellations for App Store subscriptions directly. Apple manages all billing and refunds for App Store purchases.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select Subscriptions.
- Find Liveplan in your active subscriptions list.
- Tap Liveplan and select Cancel Subscription.
- Confirm your cancellation. Apple will send you a confirmation email.
- Your subscription will remain active until the end of the current billing cycle.
- If you believe you are entitled to a refund for a defective service, contact Apple Support directly and request a refund for the service not delivered. Reference your Liveplan cancellation date in your request.
Cancelling a google play subscription
Google manages all billing for Google Play subscriptions. You must cancel through the Play Store, not through Liveplan directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap Liveplan from your active subscriptions.
- Select Cancel Subscription and confirm your choice.
- Your subscription remains active until the end of the current billing period.
- If you believe you deserve a refund because Liveplan did not deliver the service as promised, contact Google Play Support and request a refund. Include your cancellation confirmation and any evidence of the service failure.
Liveplan pricing and billing cycles
Understanding Liveplan's pricing structure helps you calculate your refund eligibility and identify when to cancel to minimise charges.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Billing cycle | Cancellation timing |
|---|---|---|---|---|
| Starter | $45 | $450 | Monthly or annual | Cancel before next billing date to avoid charge |
| Professional | $75 | $750 | Monthly or annual | Cancel before next billing date to avoid charge |
| Premium | $125 | $1,250 | Monthly or annual | Cancel 7 days before renewal to prevent charge |
If you are billed after cancellation, contact Liveplan immediately at [email protected] with your cancellation confirmation. Charges incurred after your cancellation date are subject to refund under the Consumer Protection (Fair Trading) Act.
Refund eligibility and timelines
Your refund entitlement depends on why you cancelled and when you initiated the cancellation relative to your billing cycle.
When you qualify for a refund
You qualify for a refund if you cancelled before your renewal date and were not charged again. If you were charged after cancellation, Liveplan must refund that charge. If you cancelled within 14 days of purchase and can demonstrate the service did not perform as described in marketing materials or their feature list, you retain the right to a full refund under Singapore consumer law. Yafee advises that "cooling-off" rights may apply if you purchased as a consumer (not a business). Check Liveplan's terms for their stated refund window; if no window is stated, the Consumer Protection (Fair Trading) Act implies a 14-day right to change your mind for goods and services.
Timeline for receiving your refund
If Liveplan approves your refund, the funds typically return to your original payment method within 5 to 10 business days. If you subscribed via Apple App Store or Google Play, the refund processes through Apple or Google and may take an additional 3 to 5 business days. Monitor your bank statement or payment app for the credit. If 10 business days pass and you have not received the refund, escalate to your bank or the payment provider and reference your Liveplan cancellation confirmation email.
What to do after you cancel
Cancellation is only the start. Protecting your data and documenting the process ensures you can enforce your rights if a dispute arises.
Secure your data before losing access
Once you cancel, you lose access to your Liveplan workspace. Before cancelling, download or export all business plans, financial models, cash flow forecasts, and reports. Most subscription platforms offer an export function in settings or account management. If Liveplan does not provide an export tool, take screenshots of key reports and email them to yourself or store them in cloud storage you control.
Monitor your payment method
Check your credit card or bank statement 3 to 5 days after cancellation to confirm no further charges appear. If an unexpected charge posts after your cancellation, contact your bank immediately and dispute the transaction. Provide your bank with the cancellation confirmation email from Liveplan as evidence. Simultaneously, notify Liveplan at [email protected] and demand a refund within 7 days.
Keep all cancellation documentation
Retain every email, confirmation code, and screenshot related to your cancellation. Create a folder on your computer or cloud storage with these files. If you need to dispute a charge or escalate to CASE or IMDA, you will need to demonstrate that you cancelled in good faith and that Liveplan failed to honour your request.
Common mistakes when cancelling Liveplan
Cancellation is straightforward, but a few pitfalls can delay your exit or jeopardise your refund claim.
Mistake one: cancelling too close to your renewal date
If you cancel just hours before your billing date, the system may still process the charge. To avoid this, cancel at least 3 to 7 days before your renewal date. Check your confirmation email for your next billing date. If you are unsure when you will be charged next, contact Liveplan's support team and ask for your exact renewal date before cancelling. This single step prevents unnecessary charges and keeps your refund claim clean.
Mistake two: forgetting to export your work
Once your subscription ends, you lose access to all your business plans and financial data stored in Liveplan. Many users discover too late that they needed to export their work. Download or export everything before you hit the Cancel button. If you forget and lose access, contact Liveplan within 24 hours and request a temporary login to retrieve your data. Explain your situation clearly; support teams often grant brief access to recover critical files.
Mistake three: not checking your bank statement after cancellation
Some users cancel but assume all charges have stopped. Then a surprise charge appears 30 days later. Check your payment method at least once per week for two weeks after cancellation. If you spot any charge from Liveplan, dispute it immediately and email [email protected] with a screenshot of the erroneous charge. The faster you act, the faster the refund.
Mistake four: cancelling through the app instead of the website
If you subscribed directly through Liveplan's website, always cancel through the website Account settings. Cancelling through the app may not fully deactivate your subscription. Confirm your cancellation by checking your email for the confirmation message. If you receive no email within 2 hours, log back in and verify your account status still shows an active subscription. If it does, contact support immediately.
Escalation: what to do if Liveplan refuses your refund
If Liveplan denies your refund claim and you believe you are entitled to one, Singapore law provides a clear escalation path.
Document your dispute
Email Liveplan at [email protected] and clearly state your refund claim. Explain why you believe you qualify: for instance, you cancelled within 14 days, the service did not perform as promised, or you were charged after cancellation. Include your cancellation confirmation email and any screenshots of missing features or failed functionality. Request a written response within 7 days. Save Liveplan's reply (or lack thereof) as evidence.
Escalate to CASE or IMDA
If Liveplan does not respond within 7 days, or if they refuse your refund without valid reason, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 2255 529. CASE will investigate your complaint and attempt to mediate a resolution. If CASE cannot resolve the matter, you can lodge a formal complaint with the Infocomm Media Development Authority (IMDA) if the dispute involves digital services or telecommunications. Yafee strongly advises keeping a complete timeline of all communication, as regulators rely on this documentation to assess whether Liveplan breached consumer protections.
When to keep your Liveplan subscription
Cancellation is not always the right choice. Review these scenarios to confirm you should cancel.
| Reason to cancel | Reason to keep subscription | Yafee recommendation |
|---|---|---|
| Tool is too complex for your needs | You are launching a business and need long-term planning | Try the Starter plan instead; downgrade, do not cancel |
| Features are missing or broken | Feature roadmap shows missing features will launch soon | Cancel if bug affects core functionality; contact support for timeline first |
| You found a cheaper competitor | Competitor lacks features you actively use | Run a parallel trial before cancelling; avoid switching costs |
| You were charged unexpectedly | You intentionally chose an annual plan to save cost | Cancel only if billed after explicitly requesting cancellation |
| You never used the tool | You are in a trial phase and may use it later | Cancel now to avoid charges; free trials should not auto-renew |
| Your business closed or changed direction | You may restart planning in the future | Cancel immediately; your data is archived for 12 months |
Contact details for Liveplan support and disputes
Before you cancel, contact Liveplan directly if you have questions about your subscription or refund eligibility. Yafee recommends clarifying your cancellation and refund status in writing so you have a record.
How to reach Liveplan
Email Liveplan's Customer Advocacy team at [email protected]. Live chat is available Monday through Friday, 8:00 am to 5:00 pm Pacific Time (Singapore is UTC+8, so this is 1:00 am to 10:00 pm Singapore time). For cancellation correspondence, send your request to [email protected] with the subject line "Account Cancellation Request" and include your registered email address, full name, and the date you wish to cancel. Faster processing occurs if you use email rather than live chat, as email creates a permanent record Liveplan must retain.
Escalation contacts in singapore
Consumers Association of Singapore (CASE): case.org.sg | Telephone: 1800 2255 529 | Address: 170 Ghim Moh Road, Singapore 279621.
Infocomm Media Development Authority (IMDA): imda.gov.sg | Complaint form: available on the IMDA website under "Consumer Complaints".
Your bank or credit card issuer: dispute the charge directly if Liveplan continues billing after cancellation. Most banks will freeze the charge within 24 hours pending investigation.
Final steps and next steps
Cancelling Liveplan requires planning, but your consumer rights under Singapore law are clear and enforceable. Start by exporting all your business data, then log into your account and follow the cancellation steps for your subscription type. Monitor your payment method for 14 days to ensure no further charges post. If Liveplan resists a legitimate refund claim, escalate to CASE or IMDA with your cancellation confirmation email as evidence. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by arming them with knowledge of their legal rights and a clear step-by-step process. You deserve a service that works for you, not against you. Take action today, document everything, and stand firm on your consumer protections under the Consumer Protection (Fair Trading) Act.